Allergy & Asthma Center

Complaint: [redacted] I am rejecting this response because: First and foremost the only communication or voicemail I have from this business is a reminder of an appointment in DecemberOn 11-28-I went to my PO box and I did find an invoice from this business dated 11-24-2018.I have since paid $towards the account and will pay the rest down in the near futureAlso I have changed to another allergist in the area and will put this behind usI personally don't appreciate the big red bold letters on the bottom of the invoice stating BAD DEBTIf I disputed the bill I wouldn't be paying it downMy chief complaint is the rudeness and lack of communication Regards, *** [redacted]

Ms***, I’ve included our response to Mr*** complaintPlease let me know if I can be of any further assistance. In an effort to provide our patients a more efficient experience, the patient is no longer required to check in with our front office staff prior to receiving an
injectionMr*** stated he’s asked on multiple occasions if he needed to pay a co-pay or anythingThe nursing staff that provides the injections does not know the current status of a patient’s accountWhen Mr*** met with the front office staff, it was explained that our records indicate that three statements were mailed out prior to 11/30/Our records do not indicate that any of those statements were returnedOur staff confirmed the addresses on file with Mr***, and asked that we continue using the same billing addressHe has a PO Box listed as the billing address, different from his physical mailing address.We are also working on standardizing the process and terminology used to describe accounts with outstanding balances in an effort to eliminate confusion on the status of the accountsWe want to insure that we provide our patients with the most accurate information possible when discussing their accounts and balancesOur current policy is not to discuss a payment plan unless requested by the patient. We have tried to reach Mr*** multiple times by telephone, and have left him a voice mail asking him to call our office so the matter can be discussed in an effort to reach a resolution satisfactory to Mr***. Please feel free to contact me with any other questions or concernsThank you! Sincerely,*** ***AdministratorAllergy & Asthma Center, PADiabetes & Endocrine Center of Central Texas, PAAllergy & Asthma Research Institute, PA*** *** *** *** *** ** ***Telephone: ***.***.*** Ext***Fax: ***.***.***

Complaint: [redacted]
I am rejecting this response because: First and foremost the only communication or voicemail I have from this business is a reminder of an appointment in December. On 11-28-2017 I went to my PO box and I did find an invoice from this business dated 11-24-2018.I have since paid $250 towards the account and will pay the rest down in the near future. Also I have changed to another allergist in the area and will put this behind us. I personally don't appreciate the big red bold letters on the bottom of the invoice stating BAD DEBT. If I disputed the bill I wouldn't be paying it down. My chief complaint is the rudeness and lack of communication.
Regards,
[redacted] [redacted]