Allergy Partners of Lynchburg

Dear Ms***:
I received the complaint you filed with the Revdex.com and regret that you are unhappy with the care you received in our office We are committed to providing the highest quality of care to all of our patients and to treating everyone with dignity and respect We believe we did provide appropriate care to you and further believe that the charge for our services was reasonable and appropriate
However, to resolve this matter we have written off the remaining balance owed by you on your account
If you have any further questions about this matter, please do not hesitate to contact our office
Sinerely,
*** * *** *** *** ***

RE: Revdex.com Case # ***-Allergy Partners of Lynchburg
We received the complaint filed by *** *** who is a patient of our
officeUnfortunately, due to HIPAA rules we cannot divulge information about
our patients and, therefore, are unable to respond to the complaintWe will
contact the
patient and follow up directly with herPlease let us know if you
have any further questions
*** * *** *** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard from Dr. [redacted] or his office as his reply stated. I did receive another bill requesting more money, but no contact has been made to discuss this. 
Regards,
[redacted]

Review: I was sent to Allergy Partners from my regular Dr. to have an allergy test done to see if I was allergic to eggs. Once I arrived, I paid my "specialist" co-pay of $40.00 and thought that was pretty steep just to find out if I'm allergic to eggs, but oh well. I was placed back in the room and the Dr. came in and asked why I was there. I told him to be tested for eggs. He said "the test to find out if you are allergic to eggs is the same test to find out all allergies. There is no difference. It takes the same amount of time. Would you like to find out what else you are allergic to at the same time?" I said, "sure, if there is no difference, why not?" Well, good news...turns out... I am allergic to nothing. Bad news... I got hit with a bill that the Allergy Partners charged me $1200.00 for "full panel" testing! I tried to call and discuss this and the 'manager' was very rude, unhelpful. Said it is up to me to know what I am having done, how much it cost and what I will be responsible for. I asked to speak to the Dr. and she said he doesn't talk to patients. I guess he doesn't!! So, I am filing an appeal with my insurance. Some one needs to stop these crooks!!Desired Settlement: My insurance has already paid them an astronimical fee for the small services they provided. My bill needs to be totally written off as paid in full. I do not need to give them one penny more. They should be turned into health fraud, of which I am looking into.

Business

Response:

RE: Revdex.com Case # [redacted]-Allergy Partners of Lynchburg

We received the complaint filed by [redacted] who is a patient of our

office. Unfortunately, due to HIPAA rules we cannot divulge information about

our patients and, therefore, are unable to respond to the complaint. We will

contact the patient and follow up directly with her. Please let us know if you

have any further questions.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not heard from Dr. [redacted] or his office as his reply stated. I did receive another bill requesting more money, but no contact has been made to discuss this.

Regards,

Business

Response:

Dear Ms. [redacted]:

I received the complaint you filed with the Revdex.com and regret that you are unhappy with the care you received in our office. We are committed to providing the highest quality of care to all of our patients and to treating everyone with dignity and respect. We believe we did provide appropriate care to you and further believe that the charge for our services was reasonable and appropriate.

However, to resolve this matter we have written off the remaining balance owed by you on your account.

If you have any further questions about this matter, please do not hesitate to contact our office.

Sinerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,