To Whom It May Concern The recent complaint has been received and reviewed It appears we cancelled the complainant's contract 10/17/ That same day a draft in the amount of $was issued to [redacted] *** Attached you will find a copy of the check from 10/17/ It was confirmed with the accounting department that this initial check is still outstanding so we issued a "Stop Pay" on that check and reissued another draft in the amount of $on 12/5/ This check was sent via Fed Ex on 12/8/ Attached you will find, a copy of the initial check, the confirmation of "Stop Payment", a copy of the 12/5/settlement check in the amount of $and the FedEx tracking information At this time we believe the request of [redacted] has been satisfied and there is nothing further we can do at this time We apologize that the initial check did not get to the complainant and hope the steps we have taken on the second check will guarantee delivery Please advise if there is anything else we can do at this time Best Regards, [redacted] *** [redacted] Safeware
We are in receipt of the complaint filed by [redacted] In review of the claim, it appears [redacted] reported this claim to Safeware on 12/15/with a date of loss of 12/12/ The Claims Examiner, Roger Deborde, set up the claim and assigned the phone to be repaired through one of our certified vendors A box and label were provided to [redacted] and the unit was sent in to be repaired [redacted] ***'s policy is not a replacement policy and I would like to know where the statements he quoted in his complaint came from His policy clearly states under the Settlement Options section, "Our payment for damaged electronic data processing equipment, personal digital assistants, personal digital assistants with phone, [digital cameras,] digital audio players or peripherals will be the lesser of the following: The amount of insurance on the Policy Schedule Page for that unit; or The cost at the time of the loss to repair or replace the damaged property with property of the same or like kind and quality; or Scheduled items years of age or older may be valued by using ACV as determined by us We will not pay for any extra cost if you decide to repair or replace the damaged property with property of a better kind or quality or of a larger capacity at your own discretion We further reserve the right to consult the manufacturer or other sources to determine replacement value of that of like kind and quality on the current market at the time of the loss Factory authorized or refurbished parts or replacements may be used in the course of repair or replacement by an authorized facility." For this particular claim the decision was made to repair the damaged device In order to release the repaired unit, [redacted] *** is required to pay his $deductible In my review of the claim I see no issues with the service [redacted] received We did not authorize [redacted] to replace his phone so we hold no responsibility for the decision he made to purchase a new phone At this point, [redacted] ***’s phone is repaired and has been for quite some time (12/26/14) When the servicer contacted [redacted] to collect the deductible prior to returning the phone, he refused to pay We will not be issuing him a check for the policy limit minus the deductible It is not our obligation per the insurance policy We now have a bill for the repairs of the phone which needs to be paid Once the deductible is received, [redacted] will receive his repaired phone and if prefers to sell it to a third party at that time, that is up to him If [redacted] *** has additional information he would like us to review, I am more than happy to take a look I hope this addresses the complaint filed Please let me know if there is anything further I can do to assist Sincerely, [redacted] ***Safeware [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I want to note that the Revdex.com had to send a second request and am not convinced that we would have been contacted at all had it not been for filing a Revdex.com complaint
Regards,
*** ***
We are in receipt of the complaint filed by *** ***
In review of the claim, it appears *** *** reported this claim to Safeware
on 12/15/with a date of loss of 12/12/ The Claims Examiner, Roger
Deborde, set up the
claim and assigned the phone to be repaired through one of
our certified vendors A box and label were provided to *** *** and the
unit was sent in to be repaired *** ***'s policy is not a replacement
policy and I would like to know where the statements he quoted in his complaint
came from His policy clearly states under the Settlement Options
section,
"Our payment for
damaged electronic data processing equipment, personal digital assistants,
personal digital assistants with phone, [digital cameras,] digital audio
players or peripherals will be the lesser of the following:
The amount of
insurance on the Policy Schedule Page for that unit; or
The cost at the
time of the loss to repair or replace the damaged property with property of the
same or like kind and quality; or
Scheduled items
years of age or older may be valued by using ACV as determined by us
We will not pay for any
extra cost if you decide to repair or replace the damaged property with
property of a better kind or quality or of a larger capacity at your own
discretion
We further reserve the
right to consult the manufacturer or other sources to determine replacement
value of that of like kind and quality on the current market at the time of the
loss Factory authorized or refurbished parts or replacements may be used
in the course of repair or replacement by an authorized facility."
For this particular claim the decision was made
to repair the damaged device In order to release the repaired unit, *** *** is required to pay his $deductible In my review of the claim I
see no issues with the service *** *** received We did not authorize
*** *** to replace his phone so we hold no responsibility for the decision he
made to purchase a new phone At this point, *** ***’s phone is repaired
and has been for quite some time (12/26/14).
When the servicer contacted *** *** to collect the deductible prior to
returning the phone, he refused to pay. We
will not be issuing him a check for the policy limit minus the deductible
It is not our obligation per the insurance policy We now have a
bill for the repairs of the phone which needs to be paid. Once the deductible is received, *** ***
will receive his repaired phone and if prefers to sell it to a third party at
that time, that is up to him If *** *** has additional information he would like us to review, I am more than
happy to take a look I hope this addresses the complaint filed
Please let me know if there is anything further I can do to assist
Sincerely,
*** ***Safeware*** *** ** ***
To Whom It May Concern The recent complaint has been received and reviewed It appears we cancelled the complainant's contract 10/17/ That same day a draft in the amount of $was issued to *** *** Attached you will find a copy of the check from 10/17/ It was
confirmed with the accounting department that this initial check is still outstanding so we issued a "Stop Pay" on that check and reissued another draft in the amount of $on 12/5/ This check was sent via Fed Ex on 12/8/ Attached you will find, a copy of the initial check, the confirmation of "Stop Payment", a copy of the 12/5/settlement check in the amount of $and the FedEx tracking information At this time we believe the request of *** *** has been satisfied and there is nothing further we can do at this time We apologize that the initial check did not get to the complainant and hope the steps we have taken on the second check will guarantee delivery Please advise if there is anything else we can do at this time Best Regards,*** *** *** *** ** ***Safeware
Dear Revdex.com,
We are
in receipt of the above complaint. After
review of the claim, it appears there were communication issues between
Safeware and *** ***. Safeware did
not do a good job at
keeping the customer informed of the process and status of
the claim. I called *** ***
personally and apologized for the delays he has been experiencing. I also spoke with the servicing dealer for
his furniture and we have a plan in place for repairing the damaged equipment. This plan has been communicated to *** ***. The parts have already been
ordered from the manufacturer and once received by the dealer, they will pick
up the damaged furniture and bring it in for repairs. Upon completion of the repairs, the furniture
will be returned to *** *** and I am confident Safeware will have met *** ***’s desired resolution at that time.
Please let me know if there is anything I can
assist with at this point
*** ***
*** *** ** ***
###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Revdex.com-After review of the complaint provided it has been determined *** ***'s claim was settled and paid on 3/25/ We cashed *** *** out at the remaining balance on the contract for $ This was discussed with her and resolved I believe this case should be closed I
provided a copy of the check for review and confirmation of payment Please let me know if there are any further questions or concerns *** *** ###-###-####
To Whom It May Concern The recent complaint has been received and reviewed It appears we cancelled the complainant's contract 10/17/ That same day a draft in the amount of $was issued to [redacted] *** Attached you will find a copy of the check from 10/17/ It was confirmed with the accounting department that this initial check is still outstanding so we issued a "Stop Pay" on that check and reissued another draft in the amount of $on 12/5/ This check was sent via Fed Ex on 12/8/ Attached you will find, a copy of the initial check, the confirmation of "Stop Payment", a copy of the 12/5/settlement check in the amount of $and the FedEx tracking information At this time we believe the request of [redacted] has been satisfied and there is nothing further we can do at this time We apologize that the initial check did not get to the complainant and hope the steps we have taken on the second check will guarantee delivery Please advise if there is anything else we can do at this time Best Regards, [redacted] *** [redacted] Safeware
We are in receipt of the complaint filed by [redacted] In review of the claim, it appears [redacted] reported this claim to Safeware on 12/15/with a date of loss of 12/12/ The Claims Examiner, Roger Deborde, set up the claim and assigned the phone to be repaired through one of our certified vendors A box and label were provided to [redacted] and the unit was sent in to be repaired [redacted] ***'s policy is not a replacement policy and I would like to know where the statements he quoted in his complaint came from His policy clearly states under the Settlement Options section, "Our payment for damaged electronic data processing equipment, personal digital assistants, personal digital assistants with phone, [digital cameras,] digital audio players or peripherals will be the lesser of the following: The amount of insurance on the Policy Schedule Page for that unit; or The cost at the time of the loss to repair or replace the damaged property with property of the same or like kind and quality; or Scheduled items years of age or older may be valued by using ACV as determined by us We will not pay for any extra cost if you decide to repair or replace the damaged property with property of a better kind or quality or of a larger capacity at your own discretion We further reserve the right to consult the manufacturer or other sources to determine replacement value of that of like kind and quality on the current market at the time of the loss Factory authorized or refurbished parts or replacements may be used in the course of repair or replacement by an authorized facility." For this particular claim the decision was made to repair the damaged device In order to release the repaired unit, [redacted] *** is required to pay his $deductible In my review of the claim I see no issues with the service [redacted] received We did not authorize [redacted] to replace his phone so we hold no responsibility for the decision he made to purchase a new phone At this point, [redacted] ***’s phone is repaired and has been for quite some time (12/26/14) When the servicer contacted [redacted] to collect the deductible prior to returning the phone, he refused to pay We will not be issuing him a check for the policy limit minus the deductible It is not our obligation per the insurance policy We now have a bill for the repairs of the phone which needs to be paid Once the deductible is received, [redacted] will receive his repaired phone and if prefers to sell it to a third party at that time, that is up to him If [redacted] *** has additional information he would like us to review, I am more than happy to take a look I hope this addresses the complaint filed Please let me know if there is anything further I can do to assist Sincerely, [redacted] ***Safeware [redacted]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I want to note that the Revdex.com had to send a second request and am not convinced that we would have been contacted at all had it not been for filing a Revdex.com complaint
Regards,
*** ***
I will not send an invoice for repairsI have bought a phone already, even changed carriersI have no use for a phone I claimed for almost days ago
We are in receipt of the complaint filed by *** ***
In review of the claim, it appears *** *** reported this claim to Safeware
on 12/15/with a date of loss of 12/12/ The Claims Examiner, Roger
Deborde, set up the
claim and assigned the phone to be repaired through one of
our certified vendors A box and label were provided to *** *** and the
unit was sent in to be repaired *** ***'s policy is not a replacement
policy and I would like to know where the statements he quoted in his complaint
came from His policy clearly states under the Settlement Options
section,
"Our payment for
damaged electronic data processing equipment, personal digital assistants,
personal digital assistants with phone, [digital cameras,] digital audio
players or peripherals will be the lesser of the following:
The amount of
insurance on the Policy Schedule Page for that unit; or
The cost at the
time of the loss to repair or replace the damaged property with property of the
same or like kind and quality; or
Scheduled items
years of age or older may be valued by using ACV as determined by us
We will not pay for any
extra cost if you decide to repair or replace the damaged property with
property of a better kind or quality or of a larger capacity at your own
discretion
We further reserve the
right to consult the manufacturer or other sources to determine replacement
value of that of like kind and quality on the current market at the time of the
loss Factory authorized or refurbished parts or replacements may be used
in the course of repair or replacement by an authorized facility."
For this particular claim the decision was made
to repair the damaged device In order to release the repaired unit, *** *** is required to pay his $deductible In my review of the claim I
see no issues with the service *** *** received We did not authorize
*** *** to replace his phone so we hold no responsibility for the decision he
made to purchase a new phone At this point, *** ***’s phone is repaired
and has been for quite some time (12/26/14).
When the servicer contacted *** *** to collect the deductible prior to
returning the phone, he refused to pay. We
will not be issuing him a check for the policy limit minus the deductible
It is not our obligation per the insurance policy We now have a
bill for the repairs of the phone which needs to be paid. Once the deductible is received, *** ***
will receive his repaired phone and if prefers to sell it to a third party at
that time, that is up to him If *** *** has additional information he would like us to review, I am more than
happy to take a look I hope this addresses the complaint filed
Please let me know if there is anything further I can do to assist
Sincerely,
*** ***Safeware*** *** ** ***
To Whom It May Concern The recent complaint has been received and reviewed It appears we cancelled the complainant's contract 10/17/ That same day a draft in the amount of $was issued to *** *** Attached you will find a copy of the check from 10/17/ It was
confirmed with the accounting department that this initial check is still outstanding so we issued a "Stop Pay" on that check and reissued another draft in the amount of $on 12/5/ This check was sent via Fed Ex on 12/8/ Attached you will find, a copy of the initial check, the confirmation of "Stop Payment", a copy of the 12/5/settlement check in the amount of $and the FedEx tracking information At this time we believe the request of *** *** has been satisfied and there is nothing further we can do at this time We apologize that the initial check did not get to the complainant and hope the steps we have taken on the second check will guarantee delivery Please advise if there is anything else we can do at this time Best Regards,*** *** *** *** ** ***Safeware
Dear Revdex.com,
We are
in receipt of the above complaint. After
review of the claim, it appears there were communication issues between
Safeware and *** ***. Safeware did
not do a good job at
keeping the customer informed of the process and status of
the claim. I called *** ***
personally and apologized for the delays he has been experiencing. I also spoke with the servicing dealer for
his furniture and we have a plan in place for repairing the damaged equipment. This plan has been communicated to *** ***. The parts have already been
ordered from the manufacturer and once received by the dealer, they will pick
up the damaged furniture and bring it in for repairs. Upon completion of the repairs, the furniture
will be returned to *** *** and I am confident Safeware will have met *** ***’s desired resolution at that time.
Please let me know if there is anything I can
assist with at this point
*** ***
*** *** ** ***
###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Revdex.com-After review of the complaint provided it has been determined *** ***'s claim was settled and paid on 3/25/ We cashed *** *** out at the remaining balance on the contract for $ This was discussed with her and resolved I believe this case should be closed I
provided a copy of the check for review and confirmation of payment Please let me know if there are any further questions or concerns *** *** ###-###-####