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AllGame Media Reviews (3)

Review: This website APXPLAY.com forces you to enter a credit card, but states no charge will occurThen the initial software being saught isn't even availableThen they charge $/ month for no services renderedThey are deliberately deceitfulI did NOT realize my card was being charged until they took almost $I never once received any prodcuts or services from this company.Desired Settlement: Full Refund
Business
Response:
Matter: Cancellation and Refund Request by [redacted] Complaint ID [redacted]
Dear [redacted]
As requested in the complaint, your membership to APXPlay was cancelled effectively on September 19th As requested in the complaint, we have issued a check in the
amount of $on September 30, and mailed it to [redacted] via ground mailPlease note that our refund policy allows for full refunds within days of the processed transaction date and that checks may take up to business days to be deliveredYou will find attached hereto a copy of your account balance on this day and a copy of the check mailed out to youFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions
Yours truly
Customer Support

Review: I was trying to find a TV show series to watch on-line, the website claimed to have the series I wanted to see (Scandal), I foolishly signed up and provided credit card info for "verification" purposes only, no charge, then found out I would have to pay to access the show, so I signed up for $1 for a 5 day trial, once I finally got on, they didn't have the show I wanted, I immediately tried to cancel my account and they wanted to charge me .99 cents + .1 cent if canceling during trial period, the other option was to call, when I called and pressed 1 for cancellations, the recording said they were having technical difficulties, they had an e-mail cancellation, when I clicked that option, a link came up and said to use the on-line, which charges the $1. in summary, they lured me in with false advertising saying they had something they didn't, and charged me $2 for nothing. This was pure fraud.Desired Settlement: I would like a refund and the Revdex.com to note their fraudulent practices.

Business

Response:

[redacted]

Your account was removed completely and cancelled effectively December 9th, 2013. Your full refund of $1.00 was applied on December 9th, 2013, directly on your credit card. Please note that refunds take up to 5-10 business days to process.

For your reference we have attached screen shots with the processed refunded transactions along with the account confirmation. For future reference you can use the reference number [redacted].

Furthermore, please not that your account was never charged the initial 1$ as it was only an authorization amount which was released after a few days or the original transaction on December 6th, 2013.

Our customer support agents are trained to explain that this transaction is only for credit card validation reasons. It normally shows up on a credit card or bank statement as a pending transaction but then is released. Depending on the bank at times the money is removed but then promptly put back.

If you have additional concerns on the matter we will be glad to look into this for you further. In the unlikely case that this was a technical problem we will look into this case if you can provide us with a sample of the transaction history during this time period. Your reference number for this complaint is [redacted]

Thank you for allowing us the time to respond to your complaint. If you have any questions or comments feel free to contact us at toll free 1-877-801-9071.

Regards,

Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: While looking online to watch a movie called Open Windows, I found a link to watch this movie but needed to sign up using my credit card informationWhile leery of these types of websites, I really wanted to watch the movie so signed upI felt that if the quality of the movie was good, I would go ahead and start the pay membership, however, as soon I they had my credit card information, the movie was nowhere to be found on their websiteI feel this is totally advertisingNot only was the movie not there, but in order to cancel the free membership they are wanting me to pay to do soAll I want is to make sure I am not charged anything since I feel this is advertisingI hope other people have not been duped into giving their credit card information to this company for the same reason.Desired Settlement: I only want to make sure they delete my credit card information from their system and not be charged anythingI also would like to see them not be allowed to falsely state they have movies they don't actually have just to get peoples credit card information
Business
Response:
[redacted]
As requested in the complaint, your membership to PlayFlex was cancelled effectively on March 6th No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted]
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us should you require any further assistance or have any questions

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Description: VIDEO GAMES-DEALERS

Address: 901 N. Market Street, Suite 705, Wilmington, Delaware, United States, 19801

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Web:

www.playflex.net

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Shady, yet now dead: once upon a time this website was reported to be associated with AllGame Media LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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