Alliance Air & Duct

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Alliance Air & Duct, Inc regarding complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] The customer said this has been resolved and if she doesn't get the receipt in the next day or so she would contact our office back at that time

I accept this offer; however, Alliance has said that they would refund us on Friday and have not done that yet Better Business Bureau: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] 6/25/- I tried contacting the business about finishing the installation has returned email or phone messasge At this time, I am requesting that they give me $back so I can get someone to connect and finish my heat pump installation.Thank you [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] , I saw the new complaint status and [redacted] had already told me he wasn't going to deposit the checkThat wasn't an issueThe issue was that this company or perhaps just [redacted] and the crew that was dispatched to my house on Saturday, is not qualified to do pluming workThere was no logical explanation given as to how they reached their conclusion that it was tree roots causing a ruptured main water pipe all of which was incorrectThis in itself was bad enough but we were scrambling to find the $3,that was going to be billed to us to do the work THAT DID NOT NEED TO BE DONEI think other people should know about their shody workmanshipThat was the whole reason I contacted the Revdex.com [redacted]

[redacted] stated that he is scheduled for June 9th to have the issued look at, he has been on the schedule for three weeks for that date

Revdex.com spoke with [redacted] from the businessAt the time the business was owned by his brotherHis brother stopped servicing the home due to the condition of the homeThe customer got in contact with [redacted] and they did install the dishwasher and finish the contracted jobThey are not able to have their employees service the home at this time due to the condition of the homeIf the customer cleans his home and can show where the services were not completed the business will get someone to go to the home and fix the issuesThey no longer service appliances at this time

Revdex.com spoke with [redacted] of the businessShe said that the refund for the $dollars would not be a problem, it will be refunded by the middle of end of next week

The Revdex.com spoke with [redacted] of the business, she stated the work was done and was completedShe did not realize that the customer was not provided a receipt and will send her one by the email address they had on file

Yes, we did receive the check; thank you very much Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

[redacted] from the business called and he stated that the employee dug around the consumers house and found that there was roots above the pipeIf the roots ran all the way to the road, that is when the bill would have been $3,He recommended the consumers get a second opinion before any work was performed

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Alliance is not true in the facts on this issue They continue to avoid returning my calls and the grill was an item requested in the orginial contract On May 28, 2015, Alliance sent out a Technician to trouble shoot the problem, but again they were unable to resolve the issue Their Technician complain to me that Alliance was suppose to sent a Technician from [redacted] with him to help resolve the problem with the heat pump installation and why it was not working On Thursday, May 28, 2015, I called Alliance twice and finally got to speak with [redacted] and she stated that she would send someone else out to trouble shoot the problem on Friday, May 29, I have requested a new unit since they are unable to fix the one installed andit is still under warranty I also requested that the service provider place a name plate on the unit and give me registration papers so the unit can be registered I will wait the seven days before getting back with you to see if Alliance resolve my problem Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Thank you for speaking with me today I’d like to clarify some things with regard to Larry’s reply At the time the business was owned by his brother This is incorrect His brother was the first to look at the dishwasher The issue was intermittent & was not a problem when he came to my home He said I could call him if the issue started, again & he would reassess the problem at no charge I called numerous times after the problem started again & my calls/messages were never answered I finally got a hold of the brother who advised me to call Alliance because they had agreed to handle/honor the commitments he had with his previous clients He worked for Alliance at that point His brother stopped servicing the home due to the condition of the home This is inaccurate Alliance agreed to fix my unit after it was determined that it needed a new pump motor His brother installed the motor & advised me that there was a leaking pipe that had caused water damage to a piece of particle board/chip wood on the floor that the dishwasher was sitting on He asked me to remove the particle board & get rid of the mold I removed the particle board & removed the mold using diluted bleach & Mold Armour Instant Mold and Mildew Stain Remover I ran a heater fan in that area for days to dry it out as well The area under the cabinet was swept & vacuumed clean before any mold remediation was done The customer got in contact with [redacted] and they did install the dishwasher and finish the contracted job Even after the area was prepped, it still took them a week to get out to install the dishwasher When I came home, the dishwasher had been installed The bottom of the dishwasher clearly protrudes far enough beyond the façade of the lower cabinets so that you see the insulation surrounding the tub as well as the springs for the door, but at that point I was so frustrated with how long it took them to install it under the cabinet & I had mountains of dishes to clean; I was going to use it They did install the dishwasher; however, it does not look like it was professionally done Obviously, clutter/cleanliness of my home did not inhibit them from being able to install the dishwasher; they just did a really awful job They are not able to have their employees service the home at this time due to the condition of the home They have not been to my home since they installed the dishwasher back under my counter If the customer cleans his home and can show where the services were not completed the business will get someone to go to the home and fix the issues They no longer service appliances at this time So what is the suggested resolution, here? Are they asking me to clean my home so that they can come back to install the dishwasher properly only to tell me when I call that they no longer service appliances at this time? I’m not asking them to do anything to the appliance other than to reinstall it so that it looks like it was done by a professional I could have installed it & had the same result I paid them to install it because I thought they would do a better job My desired outcome remains the same I want them to come back & reinstall the dishwasher under my lower cabinets so that the trim of the dishwasher is flush or slightly recessed from the cabinet facing; I shouldn’t be able to see any “parts” of the dishwasher beyond the cabinet facing

Revdex.com spoke with the businessThe only item left to receive from the manufacturer is the name plate and the defrost boardThese are on their way but have not arrived yetAt this time the cooling does work the issues is that it does not switch to heatThe business has been in contact with the customer to let her know this