Alliance Communications

Be warned, if you want to lose thousands of pounds, do not use this company

I have been an internet customer for over a year I started with the lowest speed and several months later went to the highest I later found I had been charged for several months for both speeds Currently I am paying for Mbps but I seldom get anything over Mbps I have repeatedly asked for assistance and am told over and over that there is a problem in my area Last month I sent a very nicely worded email (I have a copy) to the company Not only did I receive no response but the next day my service was not working and when I went to the local office they said it had been completely shut off but they could not figure out why I was dumbfounded As were the very nice employees at the local office Obviously I am looking for a replacement I do wonder how they can offer such fast internet speed in this area (not that I really get it) when no other companies can, even AT&T

They handle the emergency maintenance hotline for my apartment complexOn the night my toilet overflowed and flooded my bathroom and leaked onto my downstairs carpet, I had to call times for them to answerWell about I'd say, it took them so long to actually come I spent $getting the toilet on a property that's not even mine unclogged, now they're dicking the apartment complex around and act like they don't wanna issue a refundApparently water leaking through the ceiling with feces and fectal matter on it isn't an emergency,

Be warned, if you want to lose thousands of pounds, do not use this company.

I have been an internet customer for over a year. I started with the lowest speed and several months later went to the highest. I later found I had been charged for several months for both speeds. Currently I am paying for 12 Mbps but I seldom get anything over 6 Mbps. I have repeatedly asked for assistance and am told over and over that there is a problem in my area.

Last month I sent a very nicely worded email (I have a copy) to the company. Not only did I receive no response but the next day my service was not working and when I went to the local office they said it had been completely shut off but they could not figure out why. I was dumbfounded. As were the very nice employees at the local office.

Obviously I am looking for a replacement. I do wonder how they can offer such fast internet speed in this area (not that I really get it) when no other companies can, even AT&T.

Worst customer service ever and they over charge their customer and then blame the customers for their bad behavior smh