Alliance Contracting Solutions

This is not the 1st job that we have done for Ms [redacted] We assume that she called us because she was satisfied with the outcome of the first job that was performed for her This 2nd job had a fixed cost contract based on specific understandings within the work order When asked why she desired to pay in full up front she stated that she was afraid she wouldn't have the money to finish the job After commencement several substantial changes to the fixed cost contract created challenges to keeping project on budget and timely Flooring was changed from snap and place laminate to ceramic overlaid hardy backer and grout The homeowner had selected a slate tile which was not ordered until the 18th of December Additionally, flooring for the area between the garage and kitchen (approx600sqft.) was not selected until the 3rd week of January Contractor was to be given full access to the first floor level with one type of flooring and trim package throughout thus insuring a fixed costWe have had 1000's of satisfied clients and we have finished all of our jobs and intend to finish Ms [redacted] s as well Since the company has already performed the upgrades of her product selection and the increased costs associated with those changes we feel that no additional refund is appropriate

My husband & I had talked to other contractors and came to the conclusion that finding an excellent general contractor was not going to be easyThen a representative from Alliance Contracting Solutions came to give us an estimate My husband and I are not easily impressed but after talking to him we knew this person was truly skilled at his profession and meant what he said that 100% customer satisfaction was their goalWe hired Alliance and it was a wonderful experienceEvery member of the team that worked on our project was friendly, punctual, efficient, highly skilled in their profession and truly dedicated to providing 100% customer satisfactionAs can be imagined when you obtain that many estimates pricing is all over the placeAlliance's bid was very reasonable compared to some of the estimates we receivedI have already recommended Alliance to a friend who maybe needing a contractor and will continue to recommend Alliance to anyone needing an excellent contractor

Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: *** *** (GM)
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
Customer has shown bad faith and been in breach of the contract from the date she signed the agreement on 1/12/Although the
terms of the contract stated that $16,would be due at the signing of the contract, a deposit of $8,was paid with the signed agreement, however funds were not made available on the partial down payment until 1/20/The contract called for an additional payment of $16,on 2/12/15, that payment was missed and remainder of first payment was received on 3/4/in the amount of $8,Customer had informed company that a permit was in place for the jobCompany found that this was not the case and this required additional work on our part to procure permitAdditionally inspections by the fire marshal and the city of Florissant revealed defective workmanship by customer's previous contractor and additional required work outside the scope of our contract requiring the one and only change orders provided to the client in April These change orders were forwarded to *** *** on 5/4/by emailA copy of original contract, change order, and fire marshal's report are availableAssurances were given by customer's attorney *** ***, that payments would be caught up and it was suggested by *** *** that all future moneys be escrowed for the protection of both partiesCompany quickly agreed to customer's attorneys suggestion, however after work continued this escrow offer was never implemented by the customer or attorneyOn one occasion *** *** left a voicemail that a payment was being delivered by his client to the job siteClient then appeared at job site with her checkbook, wrote the check, then left without giving it to our company representative*** *** also stated that client had a check for $97,that she could not access funds on but if company would continue working money would be coming shortlyThe company position is that we operated in good faithWe had the one and only change order prompted by the fire marshal and the customer's previous contractor's defective workmanshipThe claim by the customer that the company had told her the building had asbestos is falseCompany was told by flooring subcontractors that the building MAY contain asbestosTwo other sub contractors also were concerned with potential asbestosThe customer herself stated that one of her potential contractors had suggested this as wellThe only way to confirm this is through testing and is a responsibility of the company to make full disclosure of potential hazardous conditionsThe job site on our final day was left broom cleaned in the hope that funds would be escrowed and payments would be brought current so that completion would be possibleCustomer's final claim that subcontractors had not been paid is also completely falseIn conclusion client has been very disingenuous in her dealings with company and her complaint is fraught with allegationsCompany stands ready to resolve this matter as customer's attorney has previously recommended, that all funds be escrowed and a table of remaining values be assigned for draws against such escrow for work achieved until project is completed

MrP*** is a man of his word, he remodeled our kitchen and bathrooms and they look amazing! We had an issue with one tile in the master bathroom years after the original remodel and contacting him regarding the issue He took my call immediately, was prompt is his response and sent a father and son team out to correct the issue for free! Four years later! This kind of customer service is rare and I work in the high touch service field of financial services Truly a man of his word, he stands by his work and will obviously bend over backwards to make you happy

Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: *** *** (GM)
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
Customer has shown bad faith and been in breach of the contract from the date she signed the agreement on 1/12/Although
the terms of the contract stated that $16,would be due at the signing of the contract, a deposit of $8,was paid with the signed agreement, however funds were not made available on the partial down payment until 1/20/The contract called for an additional payment of $16,on 2/12/15, that payment was missed and remainder of first payment was received on 3/4/in the amount of $8,Customer had informed company that a permit was in place for the jobCompany found that this was not the case and this required additional work on our part to procure permitAdditionally inspections by the fire marshal and the city of Florissant revealed defective workmanship by customer's previous contractor and additional required work outside the scope of our contract requiring the one and only change orders provided to the client in April These change orders were forwarded to *** *** on 5/4/by emailA copy of original contract, change order, and fire marshal's report are availableAssurances were given by customer's attorney *** ***, that payments would be caught up and it was suggested by *** *** that all future moneys be escrowed for the protection of both partiesCompany quickly agreed to customer's attorneys suggestion, however after work continued this escrow offer was never implemented by the customer or attorneyOn one occasion *** *** left a voicemail that a payment was being delivered by his client to the job siteClient then appeared at job site with her checkbook, wrote the check, then left without giving it to our company representative*** *** also stated that client had a check for $97,that she could not access funds on but if company would continue working money would be coming shortlyThe company position is that we operated in good faithWe had the one and only change order prompted by the fire marshal and the customer's previous contractor's defective workmanshipThe claim by the customer that the company had told her the building had asbestos is falseCompany was told by flooring subcontractors that the building MAY contain asbestosTwo other sub contractors also were concerned with potential asbestosThe customer herself stated that one of her potential contractors had suggested this as wellThe only way to confirm this is through testing and is a responsibility of the company to make full disclosure of potential hazardous conditionsThe job site on our final day was left broom cleaned in the hope that funds would be escrowed and payments would be brought current so that completion would be possibleCustomer's final claim that subcontractors had not been paid is also completely falseIn conclusion client has been very disingenuous in her dealings with company and her complaint is fraught with allegationsCompany stands ready to resolve this matter as customer's attorney has previously recommended, that all funds be escrowed and a table of remaining values be assigned for draws against such escrow for work achieved until project is completed

This is not the 1st job that we have done for Ms. [redacted].  We assume that she called us because she was satisfied with the outcome of the first job that was performed for her.  This 2nd job had a fixed cost contract based on specific understandings within the work order.  When asked...

why she desired to pay in full up front she stated that she was afraid she wouldn't have the money to finish the job.  After commencement several substantial changes to the fixed cost contract created challenges to keeping project on budget and timely.  Flooring was changed from snap and place laminate to ceramic overlaid hardy backer and grout.  The homeowner had selected a slate tile which was not ordered until the 18th of December 2016.  Additionally, flooring for the area between the garage and kitchen (approx. 600sq. ft.) was not selected until the 3rd week of January 2017.  Contractor was to be given full access to the first floor level with one type of flooring and trim package throughout thus insuring a fixed cost. We have had 1000's of satisfied clients and we have finished all of our jobs and intend to finish Ms. [redacted]s as well.  Since the company has already performed the upgrades of her product selection and the increased costs associated with those changes we feel that no additional refund is appropriate.