Alliance Direct Lending Inc

Alliance Direct Lending/Allied Auto Finance sent Ms*** a notification by mail that she may be eligible to lower her current monthly payments on her automobile loan by either refinancing or purchasing a different vehicleOn June 23, 2016, Ms*** started the application process online to
try to lower her current monthly payments on her automobile loan by either refinancing or purchasing a different vehicleAlliance Direct Lending representatives were attempting to contact the customer so the application process could be completed and Ms*** would have the opportunity to possibly save money on her car loanOn July 27, 2016, Ms*** spoke with an Alliance Direct Lending representative, for the first time, stating that she was no longer interested because she has received to many callsThe representative immediately put a “DNC” (Do Not Call) on Ms***’s online application, so our representatives would not attempt to contact her againWe are truly sorry that we were unable to help Ms*** and want consumers to know that we do our best every day to help customers pay less on their auto loans either by refinancing with us or getting into a newer vehicle with a lower rateOur main goal is to do that which is in the best interest of the customer, and because only the customer can decide that for themselves, it is our job to make sure they know as much as they can about their options and possibilities

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They refused to refinance my vehicle at a lower rate , just wanted me to buy a new car ! Fraud !
Regards,
*** ***

Alliance
Direct Lending/Allied Auto Finance reached out to Ms[redacted] via notification by
mail to inform her that she may be eligible to lower her current monthly
payments on her automobile loan by either refinancing or purchasing a different
vehicle
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">Ms
[redacted] visited the Alliance Direct Lending website and completed an application
online on July 1st, Ms[redacted] was contacted by an Alliance
Direct Lending representative on July 2nd, Ms[redacted] was
referred to our designated dealer partner [redacted]An appointment was set for July 9th, at AMThe
morning of July 9th, prior to her appointment, Alliance Direct
Lending was contacted by Ms[redacted] to discuss the refinance resultsMs[redacted]
was informed at that time that her refinance application had not been
processedOur dealer partners will verify the consumer's information and
gather any additional information necessary (VIN, year of the vehicle (certain
makes/models that do not qualify), vehicle mileage and perform an appraisal)
This information is required in order to process every application for
refinanceIt was during this conversation that Ms[redacted] became irate and asked
that her credit not be run and to cancel her applicationAt 8:AM on July 9th
the application was then changed to a ‘Do Not Submit/Do Not Call' statusMs
[redacted] credit was never run by Alliance Direct Lending or our dealer partner
[redacted]
Alliance prides itself on its ability to offer the customer as
many avenues and solutions to save them as much money as possible[redacted] does offer
refinancing options with their own financing criteria
At
Alliance Direct Lending we do our best every day to help customers pay less on
their auto loans either by refinancing with us or dealership partnersOur goal
is to do that which is in the best interest of the customer, and because only
the customer can decide that
for themselves, it is our job to ensure they are informed as to the options
available to them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I find it highly unlikely that Alliance Direct has no customer management system. If they truly do not, then how are they in compliance with the Federal Telephone Consumer Protection Act. If my business receives another phone call from this Alliance Direct, we will consider it harassment and take the appropriate legal actions.
Regards,
[redacted]

Alliance Direct Lending unfortunately does not have the ability to remove a dealer from a “call list”.  Our sales representatives each use various internet search engines such as [redacted] in order to research, locate, and contact dealerships in their region in order to promote our product and...

obtain business.  Since we cannot control or monitor information obtained by such search engines we are unable to guarantee that a dealership will not be contacted in the future.  Furthermore, because we are doing our best to help millions of car owners across the country to trade-in or purchase newer vehicles at lower rates, whenever we are deficient in dealer partners in a specific region or city our reps work very hard to do the best by our customers to provide them with a dealership as close as possible by establishing a relationship with a reputable dealership in their area.   Alliance Direct Lending does our best on both ends, to provide both our dealer partners with qualified customers, and our valued customers with dealerships that they can trust.    We are certainly regretful to hear that [redacted] does not wish to do business, and will be sure to advise our sales representatives covering the territory of this fact, to make note, and refrain from contacting the dealership.  However, we do often make changes within our company and territories do change hands from time to time.  We will do our best to see that the message is passed along to future sales representatives covering the territory, but because of the way in which information is obtained by our sales representatives, we cannot guarantee that the next representative assigned the territory will not do similar research and locate this business as a potential partner in the future.    Summary: We will advise our sales representatives to refrain from contacting this dealer, and do our best to notify future sales representatives, however we cannot guarantee a dealer will not be contacted indefinitely.

Alliance Direct Lending/Allied Auto Finance sent Ms. [redacted] a response to her complaint about being contacted too many times about an application she filled out online to try to lower her current monthly payments on her automobile loan by either refinancing or purchasing a different vehicle. On July 27, 2016, Alliance Direct Lending placed a Do Not Call on Ms. [redacted]’s online application and no further attempts from Alliance Direct Lending to contact her have been made. Our IT Department verified through our phone logs that we have not called the phone number provided on the application after the Do Not Call was created. Ms. [redacted] did not add any details about why our response didn’t resolve her complaint. The only way to assure that Ms. [redacted] will not receive future pre-screened offers from ours and any other companies is to opt-out by calling the telephone hotline [redacted], visiting the opt-out / prescreen website [redacted], or contacting the consumer reporting agencies directly. Addresses for the consumer reporting agencies: [redacted]                       [redacted]                  [redacted]                      [redacted]                                   ...⇄ [redacted]               [redacted]                   [redacted]                                   ...⇄ [redacted]

Although the Federal Telephone Consumer Protection Act does not pertain to this situation, Alliance Direct Lending has removed [redacted] from our sales representatives call lists.  We do not have a customer management system in place for our sales representatives, as we do not have an automatic telephone dialing system.    We have advised our sales representatives to refrain from contacting this dealer, and will notify future sales representatives, however we cannot 100% guarantee a dealer will not be contacted indefinitely.

Alliance
Direct Lending/Allied Auto Finance sent Mr. [redacted] a notification by
mail that he may be eligible to lower his current monthly payments on his
automobile loan by either refinancing or purchasing a different vehicle.
Mr. [redacted] was referred to the dealership to review his...

options for lowering his monthly
payments. Alliance Direct Lending/Allied Auto Finance aims to show customers
their options so that they are able to make an informed and educated choice.
Mr. [redacted] did have an appointment scheduled to visit the dealership to discuss
his options, refinance or purchase. Although Alliance Direct Lending/Allied
Auto Finance was not able to provide Mr. [redacted] with the option to refinance,
due to the amount of his payoff balance, the dealership he had an appointment with has access to multiple lenders that can help with trying to refinance his
current vehicle or purchase a newer vehicle at a lower interest rate.
Every customer situation is different and variables may exist that
we cannot foretell when we send out a prescreened offer. For example: year of
the vehicle, certain makes/models that do not qualify, vehicle mileage, remaining
balance of current loan. We want to be able to offer the customer another
avenue they may not have considered that could potentially save them money and
help them get out of their high interest rate auto loan.
It is unfortunate that we
were unable to help Mr.
[redacted] to refinance his vehicle, and want consumers
to know that we do our best every day to help customers pay less on their auto
loans either by refinancing with us or getting into a newer vehicle with a
lower rate. Our main goal is to do that which is in the best interest of the
customer, and because only the customer can decide that for themselves, it is
our job to make sure they know as much as they can about their options and
possibilities.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Alliance Direct Lending/Allied Auto Finance reached out to [redacted] via notification by mail to inform them that they may be eligible to lower their current monthly payments on their automobile loan by either refinancing or purchasing a different vehicle. Although the notice was sent to...

[redacted], our system notes that the information on the application taken over the phone belongs to the husband, [redacted]. We initially obtained [redacted]’s information through the credit bureaus via a soft credit pull. A soft credit pull does not give us a complete credit history of the customer, only generic information such as: credit score, current payment, payments remaining etc. [redacted] was referred to our dealership partner, [redacted] Mitsubishi Plano, to review his options for lowering his monthly payments. Alliance Direct Lending/Allied Auto Finance bases our prescreened refinance offer on the information obtained by the soft credit pull. Alliance will then schedule an appointment between the customer and one of our designated dealer partners who will then verify the consumer’s information and gather any additional information necessary (year of the vehicle (certain makes/models that do not qualify), vehicle mileage, etc.) Alliance prides itself on its ability to offer the customer as many avenues and solutions to save them as much money as possible. [redacted] Mitsubishi Plano does offer refinancing options with their own financing criteria, including their own schedule of fees. We do not control the dealerships finance criteria and/or fees. Alliance Direct Lending did not collect or store any personal or sensitive information from the consumer at any time. If Mr. [redacted] gave permission to one of our dealership partners to run his credit, that is a personal agreement made by those two parties and excludes the involvement of Alliance Direct Lending. At Alliance Direct Lending we do our best every day to help customers pay less on their auto loans either by refinancing with us or getting into a newer vehicle with a lower rate at our dealership partners. Our goal is to do that which is in the best interest of the customer, and because only the customer can decide that for themselves, it is our job to ensure they are informed as to the options available to them.