Alliance Emergency Veterinary Clinic

Review: On August 23 at around 1:30 a.m. I brought my cat in with an emergency; she was bleeding from her nose and mouth. The Alliance doctor told me she was poisoned and needed treatment for that. I left my cat with them and she was treated the next day and night, and I was told to pick her up on Friday morning, August 24. I was charged $2777.64. My cat, however, still had major problems. She was not eating, coughing, and making a snoring noise. Over the weekend she got worse and worse. On Monday I took her to my local vet, who told me she did not seem poisoned at all, but had all the signs of a nasopharyngeal polyp. Upon further examination, he referred her to a specialist. I took my cat to the specialist who operated on her ear. She recovered and is happy and healthy now. I sent Alliance a letter and asked them for my money back, since they misdiagnosed my cat, and charged me almost $3000 for treatment she didn't need. They had her for over 24 hours, yet failed to notice the obvious symptoms that my regular vet recognized within 5 minutes. Alliance eventually put me in touch with their doctor's insurance, [redacted] American Insurance Company, who at some point advised me that they were a liability carrier and fees paid to the doctor were excluded by their policy. [redacted] performed their investigation and established there was no liability issue. My response was that I did not seek damages, since they did not make my cat worse. I just want the fees I paid back, since my cat was misdiagnosed. I left a few more messages with Alliance after that, but no longer received any reply.Desired Settlement: I would like to be refunded the $2777.64 I paid for a service that did nothing to improve my cat's health.