Alliance Express

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dodson's obligation was fulfilled in a friendly mannerMy concern is not just this year but every year I have difficulty scheduling my inspectionI want it on record so that, as stated in my original complaint, when someone is trying to choose a pest control company they think twice before choosing Dodson Regards, [redacted]

We were just made aware of this issue and we have since charged off one half the balance and on 9-25-17 we serviced the home at no charge. The same technician has bee servicing the account since December 2016 and we have not been given a key. When the technician serviced the account on Monday...

the mother stated that she was reaching out to the property manager so we would have access in the future.  She seemed fine with our service and gave no indication that she wanted to suspend service.  I feel we have made the necessary adjustments as well as arrangements for future services.  We are receiving different messages concerning our continuing services, so I would ask that the person in charge contact our local office to discuss service.  After the discussion between my local technician and the mother I consider this issue to be resolved and closed.Thanks to the Revdex.com for protecting and safeguarding the public.Wendell A[redacted]
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THIS WAS RESOLVED ON JUNE **, 2016

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dodson's obligation was fulfilled in a friendly manner. My concern is not just this year but every year I have difficulty scheduling my inspection. I want it on record so that, as stated in my original complaint, when someone is trying to choose a pest control company they think twice before choosing Dodson. 
Regards,
[redacted]

A goal of our Company is to treat each customer promptly and professionally on a daily basis.  We performed the initial treatment to the home in 2007 and have conducted yearly inspections since then.  The office called Ms. [redacted] as soon as we realized that we could not complete the...

inspection on the original scheduled day.  We then called with a rescheduled day and completed the inspection this week.  The local manager and myself have left a message for Ms. [redacted] to make sure she was satisfied with the inspection and are awaiting her return call. No covered pest concerns were found on our inspection so we consider this issue resolved.

I left a message for [redacted] to call and have not heard back .  This account was cancelled almost 1 year ago so I am puzzled why this would it is coming up now.  On the back of our agreements it states that after the initial term of our agreement expires it continues on...

a month by month basis until it is cancelled by either party.  We looked back at our call books, in the file and spoke to the technician and we could not find any record of this being cancelled before the date of 10-3-2014.  We did provide a service to the home and we suspended service when we were told to do so.  I regret this happened , but I can assure you that we do not take advantage of anyone and if we were made aware of the situation in 2014 instead of a year later the outcome might have been different.  Dodson Brothers has an outstanding reputation and we would not have stayed in business for over 71 years if we did not take care of our customers. [redacted]
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