Ms. *** had a debt with *** *** Pay Day loan that became over days olds. The debt was written off by the conmpany and sold to a 3rd party collection service, AGA. Payments can not be accepted by *** ***. She did in fact make arrangements to have the amounts
deducted. We have temporarily stopped the drafts until this matter is resolved. Please have her to contact *** *** directly in the office within the next days to discuss the balance
Our apologies, [redacted] Thank you for bringing the situation to our attention. It does appear to be a case of mistaken identity. Your number has been removed and the matter resolved internally on our end. You will receive no further communication from this company.Thank you and best wishes.
The customer has been contacted with the information requested. Customer has agreed to pay the remaining balance owed and the account will be settled. Thanks again for your partnership with our community and in bridging the gap between customers and businesses.
The caller stated that he was with Alliance Group and Associates when I asked who he was with. I did not record the previous phone numbers that notified me, because at the time they understood I was not the person they were looking for. Thanks! [redacted]
Our account of the interaction is significantly different
from that which was reported by the customer.
The account was transferred to AGA for collection purposes. We use the information that was given at the
time of transfer in hopes to find the correct debtor and collect what...
was
owed. Our employees are trained
vigorously on what information to relay to the customer as well as the information
to request from the customer in order to attempt to collect outstanding debts
within the compliance regulations on the federal and state levels as
applicable. [redacted] followed our company
policy as well as FDCPA and Client procedures.
Claims of misrepresenting [redacted] as anyone more the
manager are strongly refuted. To date,
the account has been closed and no further communications will be made from AGA.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Pursuant to the rules, we accept this as written cease and desist and dispute. No further communication from this office will occur. The matter has been closed in our office and returned to the creditor accordingly. All calls are recorded and these particular recordings will be retained and...
Mr. [redacted]'s final payment to resolve this matter was transacted on 10/21/16. The account is closed and resolved entirely. Pursuant to his recorded authorization on 7/28/16, payments ran against the credit card Mr. [redacted] provided and on the dates he authorized: 7/29 $47.05 and 8/12, 8/26, 9/9,...
9/23, 10/7 all for $31.36 each, and as mentioned the final payment on 10/21 for $31.40. We do retain all transaction recordings and have Mr. [redacted]'s recording on file. Mr. [redacted] telephoned us at [redacted] on 7/28/16 and provide authorization and his payment information. That number has not changed and we are available at that number between the hours of 8:30AM-5:00PM EST Mon-Thur or 8:30AM-3:00PM EST on Fridays. He may also call us at [redacted] during the same hours. We'd be happy to assist him further.
Alliance Group will fully honor the desired request that [redacted] is requesting. However, the account can not be located by the case [redacted] her name or the number provided in the complaint. To ensure her request is fulfilled, please have her provide the number that was contacted by...
AGA so that we can purge it from our system.Thank you for your cooperation and assistance.
The account has been placed in a Do Not Call status and returned to the client. Unfortunately we were unable to fulfill the request by the author of this complaint due to [redacted] regulations that prohibits disclosing such information to anyone other than the consumer. Consequently, no...
information will be mailed out without request from the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
A "TEACHING MOMENT?". Thats fine with regards to the time zone but for arguing with me repeatedly that I did not know the time it was in my own state and yelling at me and belittling me. JORDAN needs to be fired!!!!!!!!!!! Who does she think she is????? Horrible customer service. I want the remaining balance on what I owe wiped away. They are already charging me more that what the original amount was in the first place. These people are crooks!!!!!!!!!!!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me, provided the resolution is actually honored this time. The number [redacted] that they are calling has been, according to them, "removed" from their system numerous times before but their diligent and enterprising employees seem fully capable of looking it right back up again.Still hopeful,[redacted]
After a review of the complaint received by [redacted] we are saddened that the efforts to collect a debt has caused him to stress. Our records indicate that only one call was made by AGA to the customer. At that time, it was explained that we did not have a detailed statement for the...
charges but referred to him to the correct place to get the [redacted] protected information. Numerous incoming calls were made by [redacted] in search for the back up to the debt and each time he was informed of the process to get this information.[redacted] was given to him on the initial phone call. In addition, AGA is not a scam but a service provider to companies that require collection services for past due debts.At this time, the account has been returned to the client for any further actions. Please let us know if any additional information is needed.
Pursuant to the rules, we have closed the matter as a written cease and desist and dispute. The account has been referred back to the creditor accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We do apologize if the customer had a negative experience with us. We were attempting to collect on a debt that was placed with us by a client. The information that we receive from the client is limited. In cases such as this, we refer the customer back to the originating debtor...
for more information. At this time, the account is closed and returned to the client with no further communication from AGA to the client.
After reviewing the recorded call, we used this transaction as a coaching moment for the entire team. It was stressed that we pay close attention to any calls being made to states that share a time zone such as Alabama. We will have the team lead to contact the customer directly to...
discuss the settlement of the account. Thanks for bringing this teachable example to our attention. Vanessia A[redacted]
Ms. *** had a debt with *** *** Pay Day loan that became over days olds. The debt was written off by the conmpany and sold to a 3rd party collection service, AGA. Payments can not be accepted by *** ***. She did in fact make arrangements to have the amounts
deducted. We have temporarily stopped the drafts until this matter is resolved. Please have her to contact *** *** directly in the office within the next days to discuss the balance
Our apologies, [redacted] Thank you for bringing the situation to our attention. It does appear to be a case of mistaken identity. Your number has been removed and the matter resolved internally on our end. You will receive no further communication from this company.Thank you and best wishes.
The customer has been contacted with the information requested. Customer has agreed to pay the remaining balance owed and the account will be settled. Thanks again for your partnership with our community and in bridging the gap between customers and businesses.
The caller stated that he was with Alliance Group and Associates when I asked who he was with. I did not record the previous phone numbers that notified me, because at the time they understood I was not the person they were looking for. Thanks! [redacted]
Our account of the interaction is significantly different
from that which was reported by the customer.
The account was transferred to AGA for collection purposes. We use the information that was given at the
time of transfer in hopes to find the correct debtor and collect what...
was
owed. Our employees are trained
vigorously on what information to relay to the customer as well as the information
to request from the customer in order to attempt to collect outstanding debts
within the compliance regulations on the federal and state levels as
applicable. [redacted] followed our company
policy as well as FDCPA and Client procedures.
Claims of misrepresenting [redacted] as anyone more the
manager are strongly refuted. To date,
the account has been closed and no further communications will be made from AGA.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Pursuant to the rules, we accept this as written cease and desist and dispute. No further communication from this office will occur. The matter has been closed in our office and returned to the creditor accordingly. All calls are recorded and these particular recordings will be retained and...
reviewed.
Mr. [redacted]'s final payment to resolve this matter was transacted on 10/21/16. The account is closed and resolved entirely. Pursuant to his recorded authorization on 7/28/16, payments ran against the credit card Mr. [redacted] provided and on the dates he authorized: 7/29 $47.05 and 8/12, 8/26, 9/9,...
9/23, 10/7 all for $31.36 each, and as mentioned the final payment on 10/21 for $31.40. We do retain all transaction recordings and have Mr. [redacted]'s recording on file. Mr. [redacted] telephoned us at [redacted] on 7/28/16 and provide authorization and his payment information. That number has not changed and we are available at that number between the hours of 8:30AM-5:00PM EST Mon-Thur or 8:30AM-3:00PM EST on Fridays. He may also call us at [redacted] during the same hours. We'd be happy to assist him further.
Alliance Group will fully honor the desired request that [redacted] is requesting. However, the account can not be located by the case [redacted] her name or the number provided in the complaint. To ensure her request is fulfilled, please have her provide the number that was contacted by...
AGA so that we can purge it from our system.Thank you for your cooperation and assistance.
The phone number that I was contacted from on this occasion is [redacted]
The account has been placed in a Do Not Call status and returned to the client. Unfortunately we were unable to fulfill the request by the author of this complaint due to [redacted] regulations that prohibits disclosing such information to anyone other than the consumer. Consequently, no...
information will be mailed out without request from the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
A "TEACHING MOMENT?". Thats fine with regards to the time zone but for arguing with me repeatedly that I did not know the time it was in my own state and yelling at me and belittling me. JORDAN needs to be fired!!!!!!!!!!! Who does she think she is????? Horrible customer service. I want the remaining balance on what I owe wiped away. They are already charging me more that what the original amount was in the first place. These people are crooks!!!!!!!!!!!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me, provided the resolution is actually honored this time. The number [redacted] that they are calling has been, according to them, "removed" from their system numerous times before but their diligent and enterprising employees seem fully capable of looking it right back up again.Still hopeful,[redacted]
After a review of the complaint received by [redacted] we are saddened that the efforts to collect a debt has caused him to stress. Our records indicate that only one call was made by AGA to the customer. At that time, it was explained that we did not have a detailed statement for the...
charges but referred to him to the correct place to get the [redacted] protected information. Numerous incoming calls were made by [redacted] in search for the back up to the debt and each time he was informed of the process to get this information.[redacted] was given to him on the initial phone call. In addition, AGA is not a scam but a service provider to companies that require collection services for past due debts.At this time, the account has been returned to the client for any further actions. Please let us know if any additional information is needed.
Pursuant to the rules, we have closed the matter as a written cease and desist and dispute. The account has been referred back to the creditor accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We do apologize if the customer had a negative experience with us. We were attempting to collect on a debt that was placed with us by a client. The information that we receive from the client is limited. In cases such as this, we refer the customer back to the originating debtor...
for more information. At this time, the account is closed and returned to the client with no further communication from AGA to the client.
After reviewing the recorded call, we used this transaction as a coaching moment for the entire team. It was stressed that we pay close attention to any calls being made to states that share a time zone such as Alabama. We will have the team lead to contact the customer directly to...
discuss the settlement of the account. Thanks for bringing this teachable example to our attention. Vanessia A[redacted]