We have left the Client a voicemail asking that she call us to discuss resolution We will provide the Revdex.com with an update as soon as that conversation has taken place
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
I apologize for not responding earlier Sona MedSpa has agreed to provide me a replacement service for free I am satisfied with this outcome
We were able to reach this Client on Monday, November by phone and advised the Client that her refund request has already been honored in advance of filing the Revdex.com complaint Since she had closed her credit card account and had requested we mail her a check, the delay was simply with the
processing of the refund check The Client indicated she fully understood and was satisfied with our explanation and resolution
As this Client is fully aware, a simple mistake was made in calculating the cost associated with this procedure. Apologies were proactively provided and an offer of a full refund was immediately made. The Client continued to push to the point that some modest additional cost savings were...
taken into consideration and new pricing was provided, in essence doing the procedure at cost. This was also deemed not acceptable by the Client, thus we have facilitated a full refund for the Client.Our employee simply made a mistake in the calculation of the cost of the procedure and she proactively contacted the Client to let them know of the mistake prior to any the procedure being started. The Client was offered a full refund based on our mistake but has rather tried to bully and manipulate the staff into doing something that we cannot do. The mistake was discovered prior to the procedure being started, a fully apology was provided, and an immediate offer for a full refund was made. This was a rare and honest mistake and, again, we proactively contacted the Client as soon as it was discovered. Given the excessive phone calls made to the staff yesterday, and the intimidation experienced, we ask that the Client cease any further contact with the staff. The refund is being facilitated and we consider the matter closed.
Called business spoke with Sara she stated that Mrs. [redacted] is coming in March 23rd to have a meeting to further discuss options to reach a resolution.
Revdex.com was contacted by the business regarding this case. At this time the customer has contacted the business back indicating that she is willing to move forward with a credit toward another service at Sona and is happy with that resolution.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not an acceptable resolution as no real attempt has been made to resolve the before mentioned breach of contract. I have attached the written quote created by Taylor K[redacted] with no expiration date mentioned and a clearly written description of 8 small cycles for Jennifer listed as $3,250 in which we accepted and the chin procedure for $750 in the bottom left which we also accepted. You can also see the "$100 coupon" in the bottom right. Simple math would total this offer at $3,250 + $750 - $100 = $3,900 as stated on the attached document. This is not a simple mistake as this is a written offer of service in which payment was processed at the amount of $3,900 in confirmation and acceptance of contract. Mistakes are not the fault of the consumer and written offers should be honored as written by the representative of Sona Medspa who made the offer as it was stated. Adding expenses to an already made agreement for the exact same procedures is a dirty practice that demonstrates the integrity of the organization coupled with the fact that the organization will not honor their own consultation offer.The only proper resolution that is acceptable would be for Sona Medspa to honor the quoted prices provided in the attachment. Also, in response to the claim of intimidation, there has been no such factor in my conversation with any representative of the company. I was perfectly professional to the two representatives that I spoke too and provided honest information about my consequential actions to Stephanie B[redacted], the regional director [redacted] of this facility in which I would provide honest feedback on review sites for their operation at this location and file a complaint with the Revdex.com as I have done. The matter is not considered close and I will continue to pursue my satisfaction to this claim, namely honoring their written agreement, as I deemed necessary. This will include calls to their corporate office as Stephanie is apparently incapable of honoring agreements made by a facility in her region. I can also include email correspondence from Taylor K[redacted] on acceptance of the procedure and cost as it was written and the credit card transaction if needed as evidence of this contract breach.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I filed the complaint because of being contacted by a person I requested more than one time to cease contacting me and refund my deposit.I spoke with another manager at the [redacted] that was outstanding as well as another person in [redacted] office sorry I can't remember their names. I filed the complaint because if I ask to spell to someone other then the sales person that's my right as a customer I also asked that she not contact me that is my right as a customer.She called me three times after I asked that she stop. I another location to request a refund. It's true that it has been resolved although I have not gotten the check yet....but I filed this complaint before I was offered a resolution not like the company stated
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
We have left the Client a voicemail asking that she call us to discuss resolution. We will provide the Revdex.com with an update as soon as that conversation has taken place.
We have left the Client a voicemail asking that she call us to discuss resolution We will provide the Revdex.com with an update as soon as that conversation has taken place
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
I apologize for not responding earlier Sona MedSpa has agreed to provide me a replacement service for free I am satisfied with this outcome
We have been in contact with this Client and have resolved her issue We consider the matter closed
We were able to reach this Client on Monday, November by phone and advised the Client that her refund request has already been honored in advance of filing the Revdex.com complaint Since she had closed her credit card account and had requested we mail her a check, the delay was simply with the
processing of the refund check The Client indicated she fully understood and was satisfied with our explanation and resolution
As this Client is fully aware, a simple mistake was made in calculating the cost associated with this procedure. Apologies were proactively provided and an offer of a full refund was immediately made. The Client continued to push to the point that some modest additional cost savings were...
taken into consideration and new pricing was provided, in essence doing the procedure at cost. This was also deemed not acceptable by the Client, thus we have facilitated a full refund for the Client.Our employee simply made a mistake in the calculation of the cost of the procedure and she proactively contacted the Client to let them know of the mistake prior to any the procedure being started. The Client was offered a full refund based on our mistake but has rather tried to bully and manipulate the staff into doing something that we cannot do. The mistake was discovered prior to the procedure being started, a fully apology was provided, and an immediate offer for a full refund was made. This was a rare and honest mistake and, again, we proactively contacted the Client as soon as it was discovered. Given the excessive phone calls made to the staff yesterday, and the intimidation experienced, we ask that the Client cease any further contact with the staff. The refund is being facilitated and we consider the matter closed.
Called business spoke with Sara she stated that Mrs. [redacted] is coming in March 23rd to have a meeting to further discuss options to reach a resolution.
Revdex.com was contacted by the business regarding this case. At this time the customer has contacted the business back indicating that she is willing to move forward with a credit toward another service at Sona and is happy with that resolution.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not an acceptable resolution as no real attempt has been made to resolve the before mentioned breach of contract. I have attached the written quote created by Taylor K[redacted] with no expiration date mentioned and a clearly written description of 8 small cycles for Jennifer listed as $3,250 in which we accepted and the chin procedure for $750 in the bottom left which we also accepted. You can also see the "$100 coupon" in the bottom right. Simple math would total this offer at $3,250 + $750 - $100 = $3,900 as stated on the attached document. This is not a simple mistake as this is a written offer of service in which payment was processed at the amount of $3,900 in confirmation and acceptance of contract. Mistakes are not the fault of the consumer and written offers should be honored as written by the representative of Sona Medspa who made the offer as it was stated. Adding expenses to an already made agreement for the exact same procedures is a dirty practice that demonstrates the integrity of the organization coupled with the fact that the organization will not honor their own consultation offer.The only proper resolution that is acceptable would be for Sona Medspa to honor the quoted prices provided in the attachment. Also, in response to the claim of intimidation, there has been no such factor in my conversation with any representative of the company. I was perfectly professional to the two representatives that I spoke too and provided honest information about my consequential actions to Stephanie B[redacted], the regional director [redacted] of this facility in which I would provide honest feedback on review sites for their operation at this location and file a complaint with the Revdex.com as I have done. The matter is not considered close and I will continue to pursue my satisfaction to this claim, namely honoring their written agreement, as I deemed necessary. This will include calls to their corporate office as Stephanie is apparently incapable of honoring agreements made by a facility in her region. I can also include email correspondence from Taylor K[redacted] on acceptance of the procedure and cost as it was written and the credit card transaction if needed as evidence of this contract breach.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:
I filed the complaint because of being contacted by a person I requested more than one time to cease contacting me and refund my deposit.I spoke with another manager at the [redacted] that was outstanding as well as another person in [redacted] office sorry I can't remember their names. I filed the complaint because if I ask to spell to someone other then the sales person that's my right as a customer I also asked that she not contact me that is my right as a customer.She called me three times after I asked that she stop. I another location to request a refund. It's true that it has been resolved although I have not gotten the check yet....but I filed this complaint before I was offered a resolution not like the company stated
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
We have left the Client a voicemail asking that she call us to discuss resolution. We will provide the Revdex.com with an update as soon as that conversation has taken place.