Please be advised that we located the record of this consumerIt seems he had returned product to our customer service department for warranty replacementAfter our quality team reviewed the product, it was concluded that the product condition was due to misuse and abuse, which is not covered by our warrantyIn an effort to resolve things with this customer, however, we have elected to provide him with a replacement product at no cost as a one-time courtesyWe have also sent him the attachedPlease let me know if this complaint requires any additional action on our partRegards, Becky
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
I'm sending my pics of my electric skillet that I mailed back to health Craft When I opened the attachment that contained the electric skillet they will replace with it was empty So I looked online at there web site and yes I see they do not make the white handle with gold trim line which is the line I have that matches all my pieces and was a more elite line of than the classic black So of the classic black line that remains the high dome 13" electric skillet would be the replacement for my high dome electric skillet that I had and am sending you my pics before I shipped it back Please let them know this Thank you
This product was shipped on 6/22/17 via USPS tracking number [redacted] and it was delivered on Mon June 26th at 4:06 PM and left with an individual at that residence
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as I get the Pan & thank you very much, both the Revdex.com & Regal Ware..
Regards,
*** ***
Attached is the picture that I attached to the Revdex.com website. When I try to open Ms*** attachment, there is nothing to view either. We would like to replace Ms*** unit with the attached *** Please let me know if this is acceptable to her. Thank you. *** ***
Executive AdministratorOffice: 262-626-| Fax: 262-626-
Please be advised that we located the record of this consumerIt seems he had returned product to our customer service department for warranty replacementAfter our quality team reviewed the product, it was concluded that the product condition was due to misuse and abuse, which is not covered by our warranty. In an effort to resolve things with this customer, however, we have elected to provide him with a replacement product at no cost as a one-time courtesyWe have also sent him the attached. Please let me know if this complaint requires any additional action on our part. Regards, Becky
Please be advised that we located the record of this consumer. It seems he had returned product to our customer service department for warranty replacement. After our quality team reviewed the product, it was concluded that the product condition was due to misuse and abuse, which is not covered by...
our warranty. In an effort to resolve things with this customer, however, we have elected to provide him with a replacement product at no cost as a one-time courtesy. We have also sent him the attached. Please let me know if this complaint requires any additional action on our part. Regards, Becky
In reference to complaint #[redacted], we have checked again with our Shipping Department and they have indicated that they have no record of receiving the electric skillet from Ms. [redacted]. Since we no longer manufacture that same electric skillet that Ms [redacted] had, we are willing to...
replace her skillet with a new Kitchen Nutrition oil core skillet [redacted] at no charge, if this is acceptable to Ms. [redacted]. Attached are the specifics of the Kitchen Nutrition oil core skillet. Thank you. Sincerely,[redacted]
Executive Administrator
This product was shipped on 6/22/17 via USPS tracking number [redacted] and it was delivered on Mon June 26th at 4:06 PM and left with an individual at that residence
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
I'm sending my pics of my electric skillet that I mailed back to health Craft. When I opened the attachment that contained the electric skillet they will replace with it was empty. So I looked online at there web site and yes I see they do not make the white handle with gold trim line which is the line I have that matches all my pieces and was a more elite line of than the classic black. So of the classic black line that remains the high dome 13" electric skillet would be the replacement for my high dome electric skillet that I had and am sending you my pics before I shipped it back. Please let them know this. Thank you
The product Mr. [redacted] returned was manufactured by a previous company, and Regal Ware is not obligated to handle these warranty claims. However, we generally attempt to remedy these situations by repairing the product (if possible) or offering a discount on one of our current products. As a...
courtesy, we will send Mr. [redacted] a new skillet and cover at no charge beyond our standard $11.00 shipping and handling fee. Please let me know if this is acceptable to Mr. [redacted]. Regards, [redacted]
Executive Administrator
Please be advised that we located the record of this consumerIt seems he had returned product to our customer service department for warranty replacementAfter our quality team reviewed the product, it was concluded that the product condition was due to misuse and abuse, which is not covered by our warrantyIn an effort to resolve things with this customer, however, we have elected to provide him with a replacement product at no cost as a one-time courtesyWe have also sent him the attachedPlease let me know if this complaint requires any additional action on our partRegards, Becky
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
I'm sending my pics of my electric skillet that I mailed back to health Craft When I opened the attachment that contained the electric skillet they will replace with it was empty So I looked online at there web site and yes I see they do not make the white handle with gold trim line which is the line I have that matches all my pieces and was a more elite line of than the classic black So of the classic black line that remains the high dome 13" electric skillet would be the replacement for my high dome electric skillet that I had and am sending you my pics before I shipped it back Please let them know this Thank you
This product was shipped on 6/22/17 via USPS tracking number [redacted] and it was delivered on Mon June 26th at 4:06 PM and left with an individual at that residence
I have reached out to *** to resolve the matterI want to learn more about the issue, and we will send a replacement productKeep you advised
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as I get the Pan & thank you very much, both the Revdex.com & Regal Ware..
Regards,
*** ***
Attached is the picture that I attached to the Revdex.com website. When I try to open Ms*** attachment, there is nothing to view either. We would like to replace Ms*** unit with the attached *** Please let me know if this is acceptable to her. Thank you. *** ***
Executive AdministratorOffice: 262-626-| Fax: 262-626-
Please be advised that we located the record of this consumerIt seems he had returned product to our customer service department for warranty replacementAfter our quality team reviewed the product, it was concluded that the product condition was due to misuse and abuse, which is not covered by our warranty. In an effort to resolve things with this customer, however, we have elected to provide him with a replacement product at no cost as a one-time courtesyWe have also sent him the attached. Please let me know if this complaint requires any additional action on our part. Regards, Becky
Please be advised that we located the record of this consumer. It seems he had returned product to our customer service department for warranty replacement. After our quality team reviewed the product, it was concluded that the product condition was due to misuse and abuse, which is not covered by...
our warranty. In an effort to resolve things with this customer, however, we have elected to provide him with a replacement product at no cost as a one-time courtesy. We have also sent him the attached. Please let me know if this complaint requires any additional action on our part. Regards, Becky
In reference to complaint #[redacted], we have checked again with our Shipping Department and they have indicated that they have no record of receiving the electric skillet from Ms. [redacted]. Since we no longer manufacture that same electric skillet that Ms [redacted] had, we are willing to...
replace her skillet with a new Kitchen Nutrition oil core skillet [redacted] at no charge, if this is acceptable to Ms. [redacted]. Attached are the specifics of the Kitchen Nutrition oil core skillet. Thank you. Sincerely,[redacted]
Executive Administrator
This product was shipped on 6/22/17 via USPS tracking number [redacted] and it was delivered on Mon June 26th at 4:06 PM and left with an individual at that residence
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
I'm sending my pics of my electric skillet that I mailed back to health Craft. When I opened the attachment that contained the electric skillet they will replace with it was empty. So I looked online at there web site and yes I see they do not make the white handle with gold trim line which is the line I have that matches all my pieces and was a more elite line of than the classic black. So of the classic black line that remains the high dome 13" electric skillet would be the replacement for my high dome electric skillet that I had and am sending you my pics before I shipped it back. Please let them know this. Thank you
The product Mr. [redacted] returned was manufactured by a previous company, and Regal Ware is not obligated to handle these warranty claims. However, we generally attempt to remedy these situations by repairing the product (if possible) or offering a discount on one of our current products. As a...
courtesy, we will send Mr. [redacted] a new skillet and cover at no charge beyond our standard $11.00 shipping and handling fee. Please let me know if this is acceptable to Mr. [redacted]. Regards, [redacted]
Executive Administrator