Alliance Managing Agents authorised a call out charge of £576 issued by their contractor(DCPM CONTRACTORS LIMITED) and it cost me only £45 to fix the fault in my flat. The contractor claimed to have spent 6 hours at the flat when he was there for only a few minutes. I complained to ALLIANCE MANAGING AGENTS about this dodgy contractor but they insisted that I MUST MAKE THE PAYMENT . They even hung up the phone when their business line was finally answered. The £576 has now been added to my yearly service charge.
How can you have a managing agent that is all out to defraud their clients ?
April 30th, 2014
RE: Revdex.com Complaint – [redacted] – [redacted]
To whom it may concern,
Mr. [redacted] was in a lease from 3/28/2011 until 8/1/2013 with Alliance Management.
When he moved into...
[redacted] the unit was in good condition. All maintenance and
cleaning was completed to our rent ready standards. He was given a Move In Checklist required by
law to be returned to us within 7 days, however, he chose not to return it.
Mr. [redacted] made our office aware of a dog waste issue on 3/25/2013. That same day we sent out
notices to the responsible parties. On 3/30/13, Mr. [redacted] called again to state that the issue was
still not resolved. At this time our office called the responsible parties to have them remedy the
situation. According to all of our sources, that was the last time that we heard anything about the
dog waste situation. Therefore, after hearing nothing we considered it closed. Mr. [redacted] also called
regarding garbage on the balcony of one of the units on 3/25/13. Our office verbally contacted that
resident to resolve the issue. He also called on 5/2/13 to report garbage again on the balcony. At
this time, we issued a 5 day notice to resolve the situation. Our office never received any
notification of problems with mice.
On 8/12/2013, we received a move out notice from Mr. [redacted] requesting that we accept his early
termination from his lease and that we release him from his responsibility to a 60 day written
notice required to be given by the 1st day of the month. He requested that due to the problems with
animal waste, mice and garbage that we not hold him responsible for rent through October. We
explained that according to his lease requirements he would be responsible through the month of
October or until the unit was re-rented. We also informed him that we felt that we had resolved his
complaints in a timely manner.
Upon his move out, Mr. [redacted] did not leave the unit in the condition which it was rented to him. The
Security Deposit reconciliation reflected charges for cleaning and maintenance that have pictures to
substantiate said charges.
Mr. [redacted]’s file was sent to collections due to non-payment of rent and cleaning/maintenance
charges. However, on 4/3/14 we received a request from collections to settle with Mr. [redacted] for ½
of the amount past due. We agreed that we wanted to resolve this issue with Mr. [redacted] and signed
the appropriate paperwork.
It is our opinion that our office communicated and resolved all of the alleged issues in a timely and
effective manner.
Sincerely,
[redacted]
Company did not complete the job they were hired for and when asked for reimbursement they denied me the full amount
Alliance Managing Agents authorised a call out charge of £576 issued by their contractor(DCPM CONTRACTORS LIMITED) and it cost me only £45 to fix the fault in my flat. The contractor claimed to have spent 6 hours at the flat when he was there for only a few minutes. I complained to ALLIANCE MANAGING AGENTS about this dodgy contractor but they insisted that I MUST MAKE THE PAYMENT . They even hung up the phone when their business line was finally answered. The £576 has now been added to my yearly service charge.
How can you have a managing agent that is all out to defraud their clients ?
April 30th, 2014
RE: Revdex.com Complaint – [redacted] – [redacted]
To whom it may concern,
Mr. [redacted] was in a lease from 3/28/2011 until 8/1/2013 with Alliance Management.
When he moved into...
[redacted] the unit was in good condition. All maintenance and
cleaning was completed to our rent ready standards. He was given a Move In Checklist required by
law to be returned to us within 7 days, however, he chose not to return it.
Mr. [redacted] made our office aware of a dog waste issue on 3/25/2013. That same day we sent out
notices to the responsible parties. On 3/30/13, Mr. [redacted] called again to state that the issue was
still not resolved. At this time our office called the responsible parties to have them remedy the
situation. According to all of our sources, that was the last time that we heard anything about the
dog waste situation. Therefore, after hearing nothing we considered it closed. Mr. [redacted] also called
regarding garbage on the balcony of one of the units on 3/25/13. Our office verbally contacted that
resident to resolve the issue. He also called on 5/2/13 to report garbage again on the balcony. At
this time, we issued a 5 day notice to resolve the situation. Our office never received any
notification of problems with mice.
On 8/12/2013, we received a move out notice from Mr. [redacted] requesting that we accept his early
termination from his lease and that we release him from his responsibility to a 60 day written
notice required to be given by the 1st day of the month. He requested that due to the problems with
animal waste, mice and garbage that we not hold him responsible for rent through October. We
explained that according to his lease requirements he would be responsible through the month of
October or until the unit was re-rented. We also informed him that we felt that we had resolved his
complaints in a timely manner.
Upon his move out, Mr. [redacted] did not leave the unit in the condition which it was rented to him. The
Security Deposit reconciliation reflected charges for cleaning and maintenance that have pictures to
substantiate said charges.
Mr. [redacted]’s file was sent to collections due to non-payment of rent and cleaning/maintenance
charges. However, on 4/3/14 we received a request from collections to settle with Mr. [redacted] for ½
of the amount past due. We agreed that we wanted to resolve this issue with Mr. [redacted] and signed
the appropriate paperwork.
It is our opinion that our office communicated and resolved all of the alleged issues in a timely and
effective manner.
Sincerely,
[redacted]