Alliance Property Inspection Service, Inc.

I am rejecting this response because:
Dear Ms***, I appreciate your forwarding my complaint to *** ***. His response is certainly thorough, although I'd like to make a brief responseMr *** fails to acknowledge my most important claim of all: On his report of 7/7/he says that he "walked on roof" (p6) and that both the rooftop and attic units were from However, when he came to our home on September 11th, in front of my wife, our realtor, our friend and me, he admitted to never having gone on the roof during the inspection He explains that the staircase was off-limits I understand. I agree. However, why then did he write something which he knew was absolutely untrue? Why would he admit in person that "he assumed that since the attic unit was from 2015, the rooftop is from then as well"? Why not simply tell the truth and write "rooftop access was restricted." Also, during this visit he promised to file an amended home inspection report acknowledging his mistake. He promised me that as well two weeks ago, but my wife and I have yet to see such a reportAlso, the attic unit has been verified to be from (not or 2015) with the tracing of serial numbers. Why would Mr*** say the attic unit was from 2015, then return to our home, re-check his work and say it was from earlier? Did he go up to the attic in the first place in July? I'm doubtfulFor the record: the price of $12,was for a full replacement of the entire HVAC: rooftop and attic, with permits, etc, not a replacement of the heat pump. Both estimates are from fully reputable companies: Alicia Air and Sears. I am attaching the quote from Alicia Air, http://hvacbizpro.com/p/oaftHV3n and the photo of the unit in the attic with serial number and info which verifies the unit from (provided by Sears representative)"I take great pride in my work." Writing untruths on a Home Inspection Report does not reflect great prideHad he been completely honest and accurate, we would not be having this conversation today. Mr***'s work was sloppyHe may wish to hide behind who repaired what when, but on July 7th, 2017, he intentionally wrote down dates which were NOT accurate and which were not obtained in the manner represented. This is dishonestyI am sorry for Mr***'s surgery and I wish him a complete recovery. In the meantime, I look forward to receiving his 'amended home inspection report' as promised on September 11th, I strongly believe that to remove my complaint from his file would be a disservice to future clients Sincerely, *** M***

Dear Ms. [redacted]; I am in receipt of the complaint filed by Mr. & Mrs. [redacted] with the Revdex.com ID# 12413662 regarding a real estate purchase they made on July 7, 2017 and the property located at [redacted] Via Mariposa Unit #**, [redacted], CA [redacted]. I have read the above referenced...

complaint and would argue that the claims listed by Mr. [redacted] are fully without merit. While Mr. [redacted] did not breakdown his specific accusations in any specific manor but instead used a broad brush to paint in his complaint in a very general manor, I will attempt to address my rebuttal in a manor more specific using the attached Exhibits in support of my points of contention to his accusations. Exhibit 1 is an attached PDF of the inspection done on Mr. & Mrs. [redacted]'s home on July 7th, 2017. All other exhibits are contained in the body of this document. The Home Inspection Report for this property was completed onsite over an approximate time period of 2 hours starting at 10 a.m. on July 7th, 2017. When the inspection data is entered into our Home Inspection Report program a written report is compiled and printed as a PDF for the client and emailed from the inspection site to the parties present or involved in this real estate transaction. Exhibit 2 is a list of who was present at the property for the inspection in pink text as a copy from Exhibit 1 with related text changed in color for this Exhibit only. You'll see that Mr. & Mrs. [redacted] were not present for this inspection of their "half-million dollar home" and only their real estate agent and I were present for their home inspection. I emailed the completed inspection to the [redacted]'s realtor who forwarded it to them to read through the findings. It should be noted that any areas of concern or recommendations are listed in red text and a photo documenting the condition is listed on this line item. Mr. [redacted] made a point on our first phone call Sept. 7th, 2017 to let me know "that he was an educator," which I took to mean he was a teacher on some level but what level he did not mention. Mr. [redacted]'s reason for calling at this time was to discuss the Air Conditioning System installed in his new home at the above referenced address being non-operational almost immediately after closing escrow on their new home. More specifically he stated that the Air Conditioning quit working the day after they moved in, approximately the early first half of August 2017. I asked Mr. [redacted] at this time if he had read the inspection report, which he agreed that he did and that his reason behind his call at this time was that I had improperly recorded the date of the I Icating and Air Conditioning (HVAC) system as being manufactured in 2015, when it was actually manufactured in 2005. He stated that he had called his Home Warranty Insurance Provider and they had sent out two different HVAC contractors, who had each given a different area of equipment failure. With two different repairs needed, he had arranged for a third HVAC contractor to inspect his system and give some finality to the true source of the needed repairs for their liVAC to operate properly. This third contractor gave a completely different opinion which was that there was really nothing wrong other than the prior two contractors had torn apart the system and not properly reassembled portions of both the roof mounted compressor and the attic mounted air handler. Mr. [redacted] at the time of this Sept. 7th call to me, confirmed that he had read his inspection report which alerted him to the improper estimated date of manufacture of his HVAC system. Yet as an "educator" he failed to read the entire report. Had he read the entire report he would have noted in Exhibit :5 of the Report Limitations highlighted in this copy on page 4 of the inspection report, excluding any emergency "client will allow the inspection company to inspect the claim prior to any repairs." I understood at the time of this first call to me from Mr. [redacted] that two HVAC contractors had already worked on his HVAC and I was not called prior to any work being done to repair or diagnose needed repairs. I would argue that Mr. [redacted] had not fully read the report but simply took from a small line item what he wanted to hold someone other than he and his wife responsible for their current I-1VAC issues. Mr. [redacted] cites that had he known the actual age of the I-IVAC he would have asked for some price reduction or credit to replace the current system in the near future. Upon my visiting the home of Mr. [redacted] on Sept. 11th, I was informed that during the last week of escrow on this property the seller and their real estate agent discovered that there was a significant issues with the operation of the HVAC and more specifically the Air Conditioning side that had caused the attic portion, air handler, to improperly drain away the condensation created during its operation in Air Conditioning mode. The seller had called in an HVAC contractor to repair the condensation drainage malfunction issue, as well as, the guest bedroom ceiling damaged from condensation that leaked through the ceiling and the flooring of the guest bedroom also damaged by this condensation leakage. I would argue that if Mr. [redacted] had read his inspection report at any time prior to this repair the last week before closing escrow, wouldn't he question why an HVAC system manufactured in 2015 and considered "new" malfunctioned like this? If Mr. [redacted] had read the report and brought up this question the week prior to closing escrow with all parties, wouldn't this be the time to ask "for an adjustment at closing?" Instead he closed escrow and accepted that the seller and his HVAC contractor fully repaired the damaged HVAC along with the moisture damaged ceiling and flooring in the home. I would like to add  that this is now the 4th HVAC contractor to work on the system prior to Mr. [redacted] calling us about any problem. The HVAC system on this home is commonly referred to as a Heat Pump, and is made up of a compressor located outside that heats or cools a refrigerant and pumps the refrigerant to an air handler that in a simplified description is a radiator that a fan blows over to distribute the heated or cooled air throughout the different rooms of the home via ducting located here in the attic. This home had the air handler located in the attic crawlspace above the guest bedroom and the compressor on the roof of the building. The rooftop compressor was not accessible at the time of the inspection due to a locked gate blocking access to the latter Exhibit 6 and lacking any permission by the seller, seller's agent or the building captain any access beyond the locked gate would be trespassing and we could be held responsible for any damage to the roof, even if we were not the direct cause as noted in 1. \Ili with concealed locations. Had Mr. or Mrs. [redacted] been present and assumed any responsibility for damage by our accessing the roof as they did on my visit Sept. 11th, I would have gone and further examined the roof mounted HVAC equipment. During the onsite inspection of the home for the [redacted]'s the AC side of the Heat Pump was run at a set temperature to cool to of 60 degrees. This is done to test the fluctuation in temperatures between the supply air registers, air cooled and distributed via ducting to individual rooms and the return air register, the opening where the filter is located that leads to the attic air handler to cool the homes air and repeat the cycle between 6 & 8 times an hour. After taking temperature readings at various supply air registers around the house and at the return register to confirm that the system is operating at the recommended 20 degree range between supply and return air temperatures, one of the final inspections is the attic air handler. Exhibit 7 shows the condition of the attic air handler at the time of my inspection and Exhibits 8 & I i shows the condition after 4 HVAC contractors accessed the system prior to my follow up inspection Sept. 11th. Exhibit 9 is the condition of the AC sump pump at the time of our inspection on July 7th, 2017 and Exhibit 10 is the condition of the AC sump pump on our Sept. 11th follow up inspection which the sump pump had been altered or "repaired" from the original condition found at our inspection July 7th. Additionally Exhibit 1 1 shows the missing cover over the controls of the attic portion of the HVAC or air handler found on Sept. I lth and if compared to Exhibit 7 showing a completely assembled and operational HVAC on July 7th any reasonable resemblance to normal operation would be doubtful with this given condition of the attic air handler. Given the absence of Mr. or Mrs. [redacted] at their home inspection and their apparent lack of effort to actually read, even the portion relating to the HVAC let alone the complete report in a timely manner or if at all. Exhibit 4 of the Report Limitations in general states that our inspection is not a guarantee or warranty of future performance of any systems. The failure of the HVAC system the week before closing escrow should have been brought to our attention at that time, if for no other reason than to check the repair work and craftsmanship of this major system repair. I take great pride in my work and make myself available to every client to not only answers any questions about areas of concern listed in my report but to follow up and educate them on the operation of their homes systems, regular maintenance and to check the quality of any improvements or repairs done as long as they own their home.I've been doing Property Inspections for 19 years and have done just over 16,000 with some of my clients 3`d generation clients with my services recommended from not just their parents but their grandparents and it's my hope that see a LIth generation before I retire. While the situation with the [redacted]'s is unfortunate it could have been avoided and addressed in a very timely manner if they had called me when they were notified of the system failure the last week of escrow. I also know from my 19 years of experience that I could have saved the [redacted]'s thousands of dollars on installation of a new Heat Pump if it was actually needed. The size and configuration of the HVAC currently installed in this property can regularly be found at a price between $2,500 and $2,800, the repair cost sited by Mr. [redacted] in his complaint of $12,000 certainly raises a case for who is really the "duplicitous" party in this action? I would have willingly defended the [redacted]'s right to repairs or replacement under the coverage of their Home Warranty Policy provided by the seller of this property to the [redacted]'s and provided the [redacted]'s or the Home Warranty Company any supporting documentation, photo's or written statement of conditions contained in our report from July 7th, 2017 as a professional courtesy to the [redacted]'s. Unfortunately the threat by Mr. [redacted], as well as, his brother Mr. Mark [redacted] of litigation pending in this matter does not allow for me to further aid them in this matter and that I regret but the decision is not mine but theirs. I politely request that based on the facts presented here that the complaint filed by Mr. [redacted] M. [redacted] not be published but expunged from our file completely. Should you have any questions or need further clarification of my stated facts, please feel free to contact me at any time. Sincerely, (Signature on file, sent via electronic mail) [redacted] Alliance Property Inspection Service Inc.

Let’s put this in a way that Mr. [redacted]
might better relate to being an Educator, what level of students he taught or
what courses I do not know, so for this example I’ll say he taught 12th
grade economics at a private high school and his student for this example is
named [redacted].
[redacted] didn’t come to class on the day
that Mr. [redacted] handed out a worksheet outlining the use of a check register
but he did download the PDF and printed it out for his notebook.  Mr. [redacted] encouraged [redacted] to read this
worksheet and email or ask him any questions about it when he returned to class
the next day.  Mr. [redacted] did not receive
an email from [redacted] nor did [redacted] ask any questions about it when he did return
to class.  Mr. [redacted] did however have a
number of questions asked by the students in his class the day he handed out
this worksheet and some were related to an addition mistake made in the check
register worksheet and some were about service charges listed and were all
banks service charges the same.  The
students in attendance that day read through the worksheet, worked out the
balancing of checks written, ATM withdrawals, bank fees and deposits.  Because they attended class that day, read
through the worksheet and saw some irregularities in it, they asked Mr. [redacted]
their questions and he humbly answered them even acknowledging his math error
which they asked him about.
One month later the students including
[redacted] graduated and in preparation for moving cross country to attend a
prestigious college [redacted] opened a checking account at a nationwide bank so his
parents could deposit a monthly allowance in his hometown branch and he could
access those funds via his ATM card or write a check in his new home across country.  [redacted], like so many others, began to use his
ATM card on nights out for meals and entertainment but never logged those
charges in his check register.  [redacted]s
monthly allowance deposited by his parents in his account were not only used up
with a week left before they were to deposit the next month’s funds, but his
account was actually overdrawn by nearly $200 because of ATM fees from other
banks, as well as his when he used the other banks ATM for a cash withdrawal,
over draft fees from his bank to cover his expenditures over the balance in his
account.
This actually continued to be the
pattern of [redacted]’s finances for several months having to borrow either from his
parents or other family member or members to pay off his overdrawn account
balance until his monthly allowance came in on the 1st of the
month.  [redacted] found himself in a positon 6
months later when his 1st of the month allowance was barely enough
to cover his accumulation of loans from friends and family.  How could this be?  [redacted] graduated from an expensive private high
school with grades above average and was accepted at his prestigious college
where he was also getting above average grades. 
It was the banks and banking systems fault they were charging him hidden
fees and his high school economics teacher Mr. [redacted] was a complete it who
should never be allowed to teach economics, he was so incompetent he’d probably
find a way to screw up as an elementary playground monitor. 
All [redacted]’s attention was focused on
finding someone other than himself to blame. 
The reality as [redacted] had to finally accept was that Mr. [redacted] gave him
the information he needed in the check register worksheet PDF that [redacted]
downloaded, printed, put into his class binder and given every opportunity by
Mr. [redacted] to ask him any questions he may have. 
[redacted] never read or completed the check
register worksheet and he failed to read the banks documents outlining service
charges, bounced check fees, out of branch ATM fees and overdraft fees.  Did Mr. [redacted]’s worksheet have an
error?  It did and it was caught because
students read through it and asked how he came to his conclusion?  [redacted] would have also caught the error in Mr.
[redacted]’s worksheet if he had only read it. 
Sadly [redacted] did pull out his high school
economic class binder and finally read Mr. [redacted]’s check register worksheet,
he also caught the error.  [redacted] was infuriated
with Mr. [redacted] for giving out a worksheet containing an error and that error
had now cost [redacted] nearly two thousand dollars, [redacted] was determined to make Mr.
[redacted] pay for his sloppy and incompetent work. 
[redacted] first sent a letter requesting reimbursement for all his bank fees
to his bank branch manager, who politely explained that it was all there in the
documents [redacted] was given when he opened his account; [redacted] was asked if he had
received these documents and did he read them? 
Dodging these questions [redacted] shifted the blame for his excessive bank
fees to his incompetent economics teacher whose shoddy work on his check register
worksheet should be responsible to pay these fees, the branch manager replied
he didn’t know any Mr. [redacted].  So [redacted]
wrote to the Principal of his high school asking him to reimburse [redacted] for the
error in Mr. [redacted]’s flawed and shoddy worksheet that had now cost him a tidy
amount.  The Principal asking Mr. [redacted]
about it and read over the worksheet asked [redacted] “did you read the worksheet,”
[redacted] answered yes and when asked “when?” 
[redacted] dodged the question by putting the blame on the Principal who was
simply covering for Mr. [redacted].
See [redacted] read the worksheet but not when
he received it but only after he had problems come up that were costing him
money.  It was easy for [redacted] to read the
worksheet months later and find a mistake and use that mistake to pass the
blame on to someone else and their shoddy work as a teacher and whose
incompetence was of epic proportion.
Who really is to blame here?  [redacted], had he read the worksheet when he first
received it, found the error and asked about it, he very well might not be in
the current situation he was in.  [redacted] may
someday see that this could have all been avoided if he’d done his homework on
time.
Just in case it’s not clear, [redacted] is
actually Mr. [redacted] and Mr. [redacted] is me.
I would ask that any posting about this
matter be deleted with any blame on me or my business when the facts I’ve
previously supported with documentation already on file with Revdex.com support the Mr.
& Mrs. failure to read my written report in a timely manner and then failed
to adhere to the polices in place for resolving any issue that may arise as
listed in my report.
Sincerely
[redacted]