Hello,Yes, I would like to proceed with the customer service issues expressed in the complaintWould we have to contact the organization directly to receive monetary compensation or is that possible at this point?Thank you for your time[redacted]
From: < #1155cc;"> [redacted] >Date: Mon, May 5, at 3:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [email protected] Dear Revdex.com and [redacted] , Since I am not able to reply to the following complain Number [redacted] directly through your link I will have to via email The documents we have on file do not match the person's first name The Customer did contract us for the move to Florida and the pick up took place on 08/30/ As the customer states the original contract is for the long distance move and not a local move The customer did not make a 50% payment upon the pick up after the first Free Month of Storage the customer decided to keep his household goods invariably in our storage The customer also did not make payments on time and was several month past due His monthly fee did not increase although, we do every year As far as the local move the customer is charged from the time the guys get there to load the truck to the time it is unloaded in our storage and the customer pays for the first month of storage for how many month is needed When the items are ready to be delivered for the local move the customer is charged from the time the truck is loaded to the time they get back to the warehouse When the move if needed to be changed from the long distance to the local The customer pays the 50% Pick up Fee, the first month of the Free storage and then hourly rate of loading the truck to delivery and the time traveled back At this time we have not received the original payment that was due on 8/30/and the customer has accumulated NSF charges at the time of making his storage payments which have been paid off at this time Therefore it is up to the customer which route he would like to proceed; however, our rules and regulations are as such The Dispatch manager is here at the wee hours of the night and morning in the warehouse and the loading docks; therefore he is not always available during our regular office hours of M-F 9- There is other times that he is in meetings with other managers or other staff; hence why we have a claims department and the sales reps are not permitted to give any discounts after the job has been booked when it has to do with the dispatch and claims As the customer was offered a $discount that option still stands Please advise us how would you like to proceed Thank you kindly for your time and understanding Sincerely, [redacted] Claims Department Manager Alliance Relocation Systems [redacted] http://www.alliancerelocationsystems.com
Date: Wed, Sep 10, at 4:PMSubject: [redacted] To: [redacted] < [redacted] > Dear [redacted] , This is a reply to the complaint number [redacted] [redacted] has filed an internal claim it was explained to him that there was an error in the system and the $will be refunded to him and a claim form has to be signed in order for the billing department to process him a check; he refused to sign the form As far as the delivery end; from the time of before reserving the move to the time of the pick up when [redacted] designated an agent at the pick up location as the same on the delivery end The paperwork had the extra charges info provided(please see attached paperwork) as far as if the shuttle is needed, stairs and long carry Customer refused to pay for the shuttle(which was $fee) and the driver had to leave the belongings from where the shuttle had no access with the customer's agent as it was demanded Unfortunately the customer decided to hire Labor Ready who charged him $for a labor work of 4-5; almost two hundred more then the shuttle Our labor for a local move is $per hour for a men crew He got two guys for a lot more Alliance Relocation Systems is not liable for the customer's decision of hiring another crew to deliver his household goods from the local area We will gladly refund the $to the customer(if the transaction has not been completed by the chargeback department) upon the signing of the form Thank you kindly for your time and assistance in this matter Sincerely, Natalie S [redacted] Claims Department Manager Alliance Relocation Systems
Hello,Yes, I would like to proceed with the customer service issues expressed in the complaintWould we have to contact the organization directly to receive monetary compensation or is that possible at this point?Thank you for your time[redacted]
From: < #1155cc;"> [redacted] >Date: Mon, May 5, at 3:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [email protected] Dear Revdex.com and [redacted] , Since I am not able to reply to the following complain Number [redacted] directly through your link I will have to via email The documents we have on file do not match the person's first name The Customer did contract us for the move to Florida and the pick up took place on 08/30/ As the customer states the original contract is for the long distance move and not a local move The customer did not make a 50% payment upon the pick up after the first Free Month of Storage the customer decided to keep his household goods invariably in our storage The customer also did not make payments on time and was several month past due His monthly fee did not increase although, we do every year As far as the local move the customer is charged from the time the guys get there to load the truck to the time it is unloaded in our storage and the customer pays for the first month of storage for how many month is needed When the items are ready to be delivered for the local move the customer is charged from the time the truck is loaded to the time they get back to the warehouse When the move if needed to be changed from the long distance to the local The customer pays the 50% Pick up Fee, the first month of the Free storage and then hourly rate of loading the truck to delivery and the time traveled back At this time we have not received the original payment that was due on 8/30/and the customer has accumulated NSF charges at the time of making his storage payments which have been paid off at this time Therefore it is up to the customer which route he would like to proceed; however, our rules and regulations are as such The Dispatch manager is here at the wee hours of the night and morning in the warehouse and the loading docks; therefore he is not always available during our regular office hours of M-F 9- There is other times that he is in meetings with other managers or other staff; hence why we have a claims department and the sales reps are not permitted to give any discounts after the job has been booked when it has to do with the dispatch and claims As the customer was offered a $discount that option still stands Please advise us how would you like to proceed Thank you kindly for your time and understanding Sincerely, [redacted] Claims Department Manager Alliance Relocation Systems [redacted] http://www.alliancerelocationsystems.com
Date: Wed, Sep 10, at 4:PMSubject: [redacted] To: [redacted] < [redacted] > Dear [redacted] , This is a reply to the complaint number [redacted] [redacted] has filed an internal claim it was explained to him that there was an error in the system and the $will be refunded to him and a claim form has to be signed in order for the billing department to process him a check; he refused to sign the form As far as the delivery end; from the time of before reserving the move to the time of the pick up when [redacted] designated an agent at the pick up location as the same on the delivery end The paperwork had the extra charges info provided(please see attached paperwork) as far as if the shuttle is needed, stairs and long carry Customer refused to pay for the shuttle(which was $fee) and the driver had to leave the belongings from where the shuttle had no access with the customer's agent as it was demanded Unfortunately the customer decided to hire Labor Ready who charged him $for a labor work of 4-5; almost two hundred more then the shuttle Our labor for a local move is $per hour for a men crew He got two guys for a lot more Alliance Relocation Systems is not liable for the customer's decision of hiring another crew to deliver his household goods from the local area We will gladly refund the $to the customer(if the transaction has not been completed by the chargeback department) upon the signing of the form Thank you kindly for your time and assistance in this matter Sincerely, Natalie S [redacted] Claims Department Manager Alliance Relocation Systems
Hello, At the time of this complaint the items were deliverd to the costumerThank you Meir M [redacted] Owner