Alliance Residential

Warning: Do not do business with this apartment complex or the property management company - Alliance Residential Company. I moved into the complex over two years ago with promises of a new gym, a safe community (it is gated), and a friendly environment. Two years later - a tiny, smelly gym with broken machines, stolen packages from my front porch by a neighboring resident (with no repercussions to the resident, by the way), a complex full of people from around the community using the basketball courts and pool facilities so often that residents are not able to utilize them, and no parking at all for guests (the few visitor spots around the community were painted over with numbers, but ended up actually being allocated for maintenance staff to park). I was offered a free carpet shampoo with each lease renewal, but was never able to redeem them, despite numerous requests to schedule them. Now after moving out, I'm being charged for hours of cleaning (where there was maybe an hour to do) and a carpet shampoo. Funny, no? I was offered a complimentary $99 shampoo two years in a row, those were never able to be done and now I'm being charged $120 for a shampoo. Not only are they some of the most expensive apartments in the area, they now nickle-and-dime you even after you move out. Renter Beware.

Do not rent with this company. I rented an apartment at Broadstone Scottsdale Horizon 6 years ago. They gave us a final bill and never contacted us. Now we're trying to rent again 6 years later and they put an amount on our rental credit report of $424 that they say we have to pay yet they wrote it off back in 2010 and never attempted to contact us. They said they didn't have that part of the company created then as if that's our fault. I have referred several people to that complex but never again.

To Whom It May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding the previous residents of the [redacted]. Below is a timeline and list of facts pertaining to the previous occupants of unit N13. Attached...

is the corresponding documentation:5/30/14Notice to Vacate. All occupants declined the pre-inspection and set up an appointment at 3 p.m. on June 30 for the final inspection; however, the residents were nothome when Service Supervisor attempted the inspection. The residents rescheduled for later that day, but the Service Supervisor was not able to return due to an emergency on the property (documentation noting inspections attached). 5/30/14            [redacted] management offered an accommodation to the departing residents to remove all but one name if the deposit accounting resulted in a refund.6/30/14Residents vacated unit.7/2/14              Vendor ([redacted]) assessed carpet condition. The vendors recommended replacement due to heavy soil and pet urine. Residents were charged accordingly and not for the leaks endured during residency (see attached). 7/17/14 Deposit accounting completed and the first notification was sent with attached invoices. A full explanation, including calculations, was mailed to forwarding address (see attached).7/17/14            Payment in the amount of $217.41 was received (check #[redacted]). 7/24/14 Second collection letter was sent to recover balance due (see attached). 7/30/14I received an email on my sick day from [email address redacted] on 7/30/14 labeled "deposit and payment after the apt inspection 2nd." I responded immediately (see attached). The same past resident sent a second email that day labeled "Urgent--deposit and payment after the apt inspection." I responded to that email referencing myfirst response.8/2/14              Final payment was received in the amount of $28.56. 8/6/14              Business Manager left a voice mail to respond to their original email. I believe this was a misunderstanding due to receiving the payments from the past residents on different dates.  The staff at [redacted] Apartment Villas acknowledges the resident agreed to and understood the charges and therefore made the payments. [redacted] is an extremely busy office staffed with one person on most days. I have only been filling in at [redacted] day-to-day with little notice of which property I will be covering on any given day.  As of 8/4/14, a schedule was put in place by the regional managers.Please let me know if you need any further information.Sincerely,[redacted]rBusiness Manager

This business does the bare minimum to stay in business. I rent an apartment from the [redacted] creek and I have had a lot of problems with them. Alliance if the parent company and I have contacted them about complaints. Neither the office here, or the corporate office will bother to respond or correct this situation. I have called and emailed the front office and they never answer and will not return calls and the same goes for the corporate office.

When we moved in they assured us that they do not allow pitbulls on the property, I dont not trust those dogs. A month after moving in we have seen several pitbulls living there and its clearly in the lease that they are not allowed. I even showed the front office what apartment they live in. A year later and they same pitbulls are still here. We also get maintenance works or other contractors entering out apartment with out our consent and without or request for work to be done. Its happened two times this year alone. When we aske the front office why this keeps happening and what they are going to do to fix it they do not respond =, have no answers, and dont bother to try to help out the situation. They also let everyone park in handy caped parking, let on site garbage and dumpsters overflow and leave it that way for weeks, yes weeks. This is a terrible place to live with a horrible and lazy management company.

I was so happy when I found my apartment on [redacted]. It had all the amenities I was looking for, and it was being offered at a special low rate with a 12 month lease. The move-in process should have been a red flag for me. I had to call and email the leasing office several times before someone would get back to me to confirm my move in date and the total amount due at move-in. I put my deposit down a month in advance. That should be ample time to get the necessary documents together. However, I didn't receive the pre-approval documents to sign until an hour before my move-in appointment. I would have thought pre-approval documents would need to have been taken care of in advance.

I moved into [redacted] in San Jose, CA in early May 2014. On June 28, I received a phone call from [redacted] in the leasing office, stating that they had just had an audit of their resident records and they found that I have a cat and that they did not charge me the pet deposit of $500. It's annoying and inconvenient that they failed to include this charge in the total they told me was due upon move-in, even though I asked for that amount with more than enough time for them to verify that all the charges were correct. But what was unreasonable was their demand that I pay the $500 with the rent on July 1--in three days. I told [redacted] that I would be willing to make up the deposit payment, but that I would be unable to meet such a short deadline. He said that I would receive a letter if it wasn't paid by the 1st, but that it wouldn't be a big deal as long as I pay it within the month. I said fine, and he brought me some paperwork about it for me to initial.

Alliance wants its residents to use its online resident portal for making payments, and charges a small fee for the convenience. When I went to pay my July rent through the resident portal, I noticed that the $500 pet deposit had been added to my amount due. I was unable to pay a different amount through their system, so I decided to use my bank's online bill pay service, which I have been using to pay the majority of my bills for the last five years with no problems. For reasons unknown, the check from the bank never arrived at the rental office. I received a letter taped to my door stating that I had three days to pay (by cashiers check only) or quit my lease. I called the office and spoke to a new female employee whose name escapes me. She said that they would wait a day or two to see if it arrived. A few days later I got a voice mail from [redacted], saying that his manager [redacted] said I had until noon the following day to pay the entire amount: July rent, the pet deposit, and the $75 late fee--by cashiers check only. But since the rent payment had already been funded out of my bank account and sent to the rental office, I did not have the funds available to meet this demand.

I went to the bank branch to see if I could get the payment reversed and the funds returned to my account. They said they could put a stop payment on the check, and that it would take 2-5 days for the funds to appear in my account again. Well, that wasn't going to work because I only had until noon the next day. The banker tried to be helpful. He spoke to [redacted] on the phone, which I could tell was a frustrating conversation. He tried to explain the situation, and that I didn't do anything wrong. Then it sounded like she hung up on him. He gave me a letter on official bank letterhead with his branch manager's name and contact information on it, just in case it would help.

Luckily, I got paid the next day and was able to get the cashiers check for the rent payment. I took it to [redacted] along with the letter, which I asked her to copy and keep in my file. She and the bank branch manager are now emailing back and forth about who should be responsible for covering the $75 late fee.

One week later, I received another letter taped to my front door. It was a second notice to remove items from my balcony/patio/front area (could be any of these) that were identified as not being allowed according to the community policies. However, I never received a first notice. Also, the letter did not specify which items were in violation of the community policies, but it said I had until 11 am the following morning to remove them, or else they would have no other option than to issue a notice of entry, remove the items, and charge me for their removal.

I called the office and left a message on the answering machine, asking for a call back about the matter. (Yes, they still use an actual answering machine, and they screen their calls.) I never received a call. I emailed the office, requesting a copy of my rental agreement, which I never got when I moved in, even though they said they would email it to me after I signed it. Within 30 minutes, I had a return email from [redacted] and the packet of papers was at my doorstep. Still no word about the items to be removed, though, so I called again. I spoke with [redacted], who said that [redacted] was issuing those notices to everyone because they are preparing for an upcoming inspection. He could not tell me which of my items were flagged for removal. He just repeated what was in the community policies and said that [redacted] and Alliance management were being "very picky" about this. (Very picky, but they weren't specific?)

I have had a terrible experience with this Alliance property, and I've only been there two and a half months. I am being harassed and oppressed by [redacted] and Alliance management, and I'm beginning to think they're trying to push me out so they can raise the rent on the unit and get a new tenant in there. I have nine and a half months left to go on my lease. Their business practices are disorganized, and I, the resident, am made to bear the burden. I will definitely not be renewing.

This letter is in response to customer service...

complaint ID# [redacted] regarding a previous resident of the [redacted] apartment community located at [redacted]. The resident is disputing an outstanding balance of $1500.00 due to the state of the unit upon move-out and for non-payment of unresolved, liable rent.  As a result, the delinquent account was referred to a collections agency. The resident and her former roommate occupied apartment [redacted] from July 20, 2012 to July 22, 2013. Please see below for a detailed record of events and the corresponding ledger:

 

July 11, 2013:  The residents submitted a July rent check after the original check was returned from the financial institution for insufficient funds. Due to the NSF, they left the community owing $20.77 on their account.

 

July 18, 2013:  The resident and her roommate submitted a 30 day notice to vacate the apartment home. This date puts them rent responsible until August 16, 2013. On August 16th, we moved both residents out of our system. Both residents failed to turn in the required keys for the apartment, including mailbox, pool and key fobs. We attempted to contact both residents for the keys; however, neither resident returned phone calls to our leasing office.

 

August 1, 2013: Due to the residents electing to discontinue their lease agreement, they were billed a month-to-month premium of $200.00. This month-to-month fee is stated on all lease agreements and renewal letters. We are required to send out reminders to notify residents they either need to vacate the apartment on the expiration of the lease agreement or renew to avoid such charges.

 

August 1, 2013: The residents were charged a prorated rent of $709.68 for the 16 days in August they were responsible for. They were also charged the prorated month-to-month fee of $103.23 for the 16 days. Both charges are unpaid.

 

August 20, 2013: We sent the former residents a move-out statement with the following charges:

Trash Removal: $180.00 – the residents left trash in the unit that had to be removed.

Full Clean: $200.00 – the apartment was extremely dirty upon return of said premises.

Replace Drip Pans: $20.00

Re-key apartment and mailboxes: $120.00 to re-key apartment, $10x2 (each house key), $5x2 (each mail key)

Pool keys:  $25x2 (each pool key)

Key fobs: $50x2 (each key fob)

Final water, trash and sewer bill (07/02/13-08/16/13): $69.55

 

Both residents were contacted via email and telephone. We emailed and mailed via [redacted] move-out statements to each resident. We did not receive a response or communication regarding the balance until May 2014. It is standard company policy to send an account to collections if a resident does not contact the leasing office within 30 days after move-out to set up payment arrangements.

 

This outstanding debt reflects an accurate balance as a result of the condition of the apartment upon move-out and the charges that coincide with non-payment of unresolved, liable rent.

 

Please feel free to contact me with any questions or concerns you may have.

 

Business Manager

The [redacted]

[redacted], a property owned by Alliance residential has a Maintenance Manager [Tom R[redacted]] who not only has ridiculously low quality standards for their [lousy] repairs, but he also doesn't even care.

The Gen. Manager [Tom C[redacted]] won't even respond to emails about problems and the leasing staff lies, doesn't keep promises and will say just about anything to lease an apartment.

If you want to move there make sure that you don'tr take their word [especially Brian M[redacted]] for ANYTHING, get EVERYTHING in writing and DO NOT sign a lease until you have actually INSPECTED the apartment you're [taking a chance on] renting.

These "people" cannot be trusted, the maintenance is hack work and the management doesn't care.

BEWARE

I was a faithful tenant for nearly 3 years and in Jan '16, I transferred into a new unit and signed a new 12 mo lease. Unfortunately, I had to move out of state half-way through the lease and followed the early termination lease rules that resulted in $4,000 fees. However, when I asked about my original lousy $450 deposit from the original unit (paid in 2013), I am given the run around for four weeks only to be handed a bill of $65....from a move-out over 8 months ago and after I have paid more than $4,000 to leave in June, left both apartments move-in ready (carpet shampooed, pristine cleaning - just a slap of paint and boom, another tenant can move in for the run around). Seriously expected more from this lease staff. Very disappointed.

I lived at Alliance Corp.’s [redacted] for 18 months.

Their decision to assess me $225+ in move-out charges related to ‘carpet damage’ and ‘full unit repaint’ seemed excessive and without merit; if their opinion was without a conflict of interest (I own rental property – there is a natural incentive to externalize tenant turnover costs when deciding what is and isn’t “normal wear & tear”) and I was without a plethora of experience with incompetent office managers, a separate, move-out cleaning agreement (I proposed a written agreement with management to release me from unmet cleanliness expectations at move-out if I paid to have the unit professionally cleaned - this has become a helpful “hedge” against said conflict of interest influencing what is and isn’t “normal wear & tear”) with a regional manager, and evidence of the same charges being assessed to multiple other tenants, I might agree that a single male without pets or children who lived in the smallest of studios, rarely had guests (I am beyond my prime social years), and worked next door in the [redacted] 10, 12 hours per day while living there (my prime reason for renting in the first place – I own 3 other homes, hence the landlord reference prior, but the commute etc. encouraged closer work proximity) could be capable of such harm to corporate assets. It was the first time I had seen such charges in my life as a tenant (nor had I ever charged any tenant as such in my entire landlord life), and I was expected to pay.

I rejected the charges accordingly, and even in the face of the aforementioned, my working to remain a paying customer (I was moving to another Alliance property!) and involving an attorney (unfortunately I’ve grown used to paying for a JD to reiterate a perfectly logical message), they persisted, even threatening my credit.

Now, I don’t just pay because someone with a title says so, and I especially don’t pay when that someone is clearly being unreasonable and choosing to ignore the facts (forget basic customer service… that went out the window months prior – please see these more general details following the close of these details around this specific incident), glazing over the relevance of them both to my position with blunt threats to my credit. That, in and of itself, is often an indicator of poor judgment alone.

My immaculate rental history and near-perfect credit score had afforded me an optional security deposit which, at the time, was sold as a “perk”. In hindsight (and no, that “fee” was not eligible for credit against said move-out charges), management probably usually booked an easy debit to an otherwise readily-available one month’s rent, refunded the difference, and had a nice day. They may have overlooked my special treatment which, ironically, further weakened their argument for payment.

Fearing this may be indicative of a larger problem, I asked if all tenants were expected to pay to repaint Alliance units and repair their carpets to Alliance’s liking or replace them (given how small the carpet segments are and considering the dollar amounts related to their “carpet damages”, I thought we all might be paying to just replace the cheap stuff every time one of us moved out), which of course would mean nothing paint or carpet-related was being considered “normal wear & tear” by Alliance management. I was told no. When I asked for the percentage that were, I was ignored (it is, of course, a statistical impossibility and grounds for legal recourse to class nothing as “normal wear & tear). When I asked if Alliance had considered a different paint color or type of carpet as a way to avoid charging tenants for repaints and repairs / replacements considering they were charging tenants accordingly now and therefore likely had in the past, I was ignored.

I reached out to other tenants who had moved out and asked them directly if the same charges has been assessed. All I spoke to said they had, often expressing the same frustration and discontent as me. This list continues to grow.

Think about it - somehow an entire unit’s worth of paint was needed, or $150 at our expense, to care for whatever was decided was beyond “normal wear & tear” (according to my attorney, management said “hey, there were scuffs from the couch on the wall”), and apparently renting a floor plan where the only bathroom was located through the carpeted master bedroom puts one at risk of $75 in “carpet damage” (due to “excessive foot traffic”… again, single... no pets or kids… small studio, rarely had guests, worked next door 10, 12 hours per day… immaculate rental history and near-perfect credit history… beyond my prime social years…)

Then, I was told that my “carpet damage” charge was actually related to “carpet cleaning” and not “carpet damage”. I quickly reminded management of our cleanliness agreement. No consideration.

I sincerely believe my charges are unreasonable, and I will not be paying them. I have recently been sent to collections, just receiving my first call this week (they have a cleverly-titled company, “I.Q. Data International” I believe, that calls, so to avoid any words associated with “debt” or “collection” preventing you from admitting who you are, i.e. step 1 in attempting to “collect a debt”… I told the guy he must have the wrong number, given I never agreed to borrow a dime…). I will not be “jumping” any time soon, especially when it’s based on a conflict of interest and the facts argue otherwise. I hope this review either reinforces the same for you or prevents this situation entirely. I hope you find this information useful in your making a decision as a consumer, especially if you are already contractually committed as a tenant with Alliance.

Thank you.

More general details for a more general review:

The property’s management treated its tenants without genuine customer concern and certainly was never interested in translating such into dollars. Whether that was the norm, I am not sure. A few notable examples include how when the spa was out for that 100+ days, I got so tired of hearing “we’re doing everything we can” and “sorry for the inconvenience” that I proposed a mathematical algorithm to account for lack of amenity in rent discounts, daily. The spa was literally fixed within the week, and I got a call from an Alliance VP apologizing again, etc. No consideration. My car was parked underground in the first space near one of the main entrances. It was “hit and ran”, and while Alliance not helping me with the cost to repair is arguably within the scope of the contract, claiming to have no film footage was unacceptable. No consideration. My notice to not renew was 12 days “late” relative to the 60 day notice period because I was working on coordinating vacancy timing / move-in availability at another Alliance property, i.e. literally working to remain an Alliance customer. I was told I was to be held accountable for a pro-rated 12 days of rent beyond my move-out date (so to account for a full 60 days). I paid premium in rents accordingly. No consideration.

It is my understanding Alliance has since shuffled personnel from this [redacted] property to other various properties, ironically only furthering my case for incompetence on-site mentioned prior. However, while I can’t say I understand their hiring practices, I will say that in the 18 months I lived there, I noticed a downward “trend” in customer service with each new hire. One girl even mass-emailed all 243 tenants with each of our email addresses visible in the “CC” field. Her response? “Sorry for the inconvenience”. No consideration.

To Whom it May Concern:This letter is in response to Revdex.com complaint #[redacted] regarding a current resident at [redacted] at [redacted]. We appreciate the honest feedback from the consumer. As a team, we always strive to continuously improve our customer service. We have been in constant...

communication with her over the last few weeks and every issue presented to us has been successfully addressed. Should further issues arise, we invite this individual to call our leasing office directly at ###-###-####.Thank you.

To Whom It May Concern,This letter is in response to Revdex.com complaint ID #[redacted] regarding a former resident of [redacted] at [redacted] in [redacted], Texas. We have reviewed the resident’s ledger and at no time was the resident ever charged a late fee during their time in the...

apartment. Attached is the ledger to confirm. He had a trash violation last September, which we waived as a courtesy for him. Also  attached is a picture of the carpet at the time of move-out, as well as a copy of the bill we received from our third-party vendor. He was charged exactly what the property was charged for items that go above and beyond a normal carpet clean, which is our standard procedure. While we do appreciate the resident attempting to have the carpets cleaned, it unfortunately does not absolve them of paying a carpet charge if the carpet does not come out clean. I consider this statement of deposit account to be 100percent accurate and the resident was charged fairly and consistently per our guidelines. Should the resident have further questions, we invite him to contact the Business Manager at [redacted] at [redacted], directly.Thank you.

To Whom it May Concern,Due to the confusion and errors on our end, we are willing to waive the fee if the former resident agrees to rescind the negative review from the Revdex.com. The complainant may either visit [redacted] at [redacted] and speak directly with [redacted], the Business...

Manager on-site, or contact her at ###-###-#### or at [redacted].[redacted] for more information. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I have not received a revised move-out statement yet. However, I will send a check of amount $449.85 in favor of "[redacted], Apt# [redacted]". I expect business to send me a Zero Balance letter once the check is cleared. Additionally, Business will inform the Collection Agency to not to contact us any more.   

Regards,

[redacted] by the galleria in [redacted]/Dallas is one of the worst managed rental accommodations I have experienced. They charge high prices for their rental but their services a beyond a joke. I have only lived in the apartment for 3 months and I had to have a refrigerator and the dishwasher replaced. The bad part is that it took them over a month to replace the non working appliances. For each of the appliances I had to go to their office over 10 times over a course of 5 and 6 weeks respectively in order for them to move. I have never seen such callous and shameless behavior of the staff before. They talk to you as if it's not their job to replace non working appliances. The manager of the property out and out lied to me about getting the work done. Their indifferent behavior is more fit for a used car dealership salesman position. For lodging any complaints they come after you like a junkyard dog.

DO NOT DO BUSINESS WITH ALLIANCE!!

I moved into the [redacted] in 2015. At that time, [redacted] managed this property and it was immaculate, clean and beautiful. At the beginning of this year we re signed our lease for another year, because we were so happy with [redacted]. Unfortunately, a month and a half ago the owners of the apartment community changed management of the property and it is now under Alliance. Since then, the grounds have become extremely unhealthy.

The pool area has been filthy and inconsistently open to the residents. The water is a consistently green in color and the trash is horrible at the pool. It has been closed multiple times by the new management in 6 weeks, but at what point do they keep closing it instead of fixing the water/filth? We pay for a pool – keep it clean for us instead of continually closing it down and not fixing the problem. There is a horrible smell as you walk near the pool area.

The gym is continually dirty as well as the pool bathrooms. 99% of the time you can’t use the bathrooms at the gym because there is no toilet paper, soap or even paper towels. Two days ago, there was human feces all over the gym door. After telling an alliance worker, it took until this morning for the gym door to be cleaned.

The machines are not being fixed and management is NOT providing sanitary wipes – container has been empty for 16 days – with 4 requests by at least me to fill the wipes.

There is standing water near the electrical transformer at all times – which is now starting to grow a moldy substance.

There are apartments with refrigerators on the patios, see picture attached.

At this point, I have been told in order to move and break our lease that isn’t up until next year; we have to pay $1500. This seems so unethical, due to the circumstantial changes in our community. Complaints with the City of Phoenix (Blight Department) have been made, but unfortunately they notify Management before coming and doing an inspection and miraculously NO VIOLATIONS were found. This place smells horrible when I get out of my car, when I go on my morning walks – I can’t walk my apartments anymore because it’s FILTHY!!

I have reached out to their corporate office and have left 4 voice mails with Tina S[redacted], the REGIONAL MANAGER of Alliance at [redacted] and have NEVER received a phone call back. I have left calls and emailed the Office/Property Manager, Jamie H[redacted], and have not heard back.

ADDRESS TO APARTMENT COMMUNITY:

The [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The concessions were not explained to me clearly and in the same fashion as being claimed in the response from the business in this case. I was originally told that I could receive a one-time payment of $500 which would be the equivalent of around $50 a month (actually less than this). I was not told that the rent on a more expensive unit would be decreased by a fixed amount per month in addition to a one-time payment. Additionally, I have not yet received a refund of the $8 processing fee of my deposit and application payment. I am highly disappointed as the business and staff seem to lack a sense of urgency in handling these matters. I have had to repeatedly inquire and contact the staff about my prior payments and possible future resolutions to this situation rather than be offered anything for my trouble and time as a prospective client. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  However, I would like to add that they dragged their feet about it and said first payment is due in less then a week.  In addition, I offered to pay the full amount by credit card since I am being denied housing due to this delay and ongoing issue, but the business some how can't or won't accept credit cards.  I am over a thousand miles away being hindered by this fiasco and they are still being apathetic and uncooperative and insisting on a cashier's check.  What business of any size and especially a rental management company cannot take credit card payments.  Perhaps a little effort and good faith on their part instead of fighting every reasonable option would be more beneficial both to them,as well as current and future tenants.

Regards,

We are working with our team to compile our response and supporting documentation, and will post as soon as possible. Thank you.

To Whom it May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding a former resident of [redacted].The former resident did speak with our Regional Manager, [redacted] on the morning of September 22 regarding the charges and we have removed the...

$25 trash fee, along with two days of rent to total a credit of $133.06. This reduces the final balance from $894.60 to $762.42.A payment plan of three months at $254.14 per month was agreed to by [redacted] and the former resident. Please see the attached revised moved out revision statement and letter.Thank you.[redacted], CAM Candidate | Business Manager [redacted]

As previously stated, BRIO made a reasonable effort to accommodate this individual by offering concessions and a lower-priced apartment on the ground floor. She declined both options. We maintain our original response and again state for the record that BRIO and Alliance Residential Company have, in good faith, done everything possible to assist this individual. We cannot offer more than the original concessions as this would negatively affect our business.Thank you,[redacted] | Business ManagerBRIO | Alliance Residential Company