Alliance Security/Monotronics

Date: Sun, Jun 26, at 7:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Hello ***, I would like to reply to this complaint, however I’m unable to on the Revdex.com site directlyCan you please provide the following response to the customer? Also, it seems the issues of sales and contract is with Alliance Security and [redacted] , not ***.com, so we’ve reached out to them on the customer’s behalf Dear [redacted] ***,Thank you for letting us know about your experiences with Alliance Security and MonitronicsWe’re very sorry for what has happened and will do what we can to helpWe would like you to know that you do not pay ***.com nor do we hold your contractSo while from a legal standpoint we can’t guarantee any credits or contract terminations, we will be happy to help in any way we can***.com is a software-as-a-service company staffed primarily with engineersWe sell our technology to security providers like Alliance and Monitronics, who then sell to the customersThese security providers own their own accounts and have their own business practicesWhile we can’t control their business processes, we do expect them to provider professional and exceptional service to their customers, we’re so sorry that didn’t happen hereWe have reached out to a manager within [redacted] to help assist you in getting a resolution to inquiryWe will be happy to reach out to again once we have more details, you can also reach out to our Customer Experience Manager at [redacted] @alarm.comPlease let us know how we can help further! Regards, ***.com CORE

So what your telling me is that this Company is going to be allowed to keep all the funds that they took from me and from the rest of the elderly people that they take advantage of

I originally wanted to file this in Indiana, but the website only gave me an option for Monotronics in your area.  My billing infor was in IL and I sent my letter to a Dallas address.  Do I need to send this complaint to Texas?  Tell us why here...

Date: Sun, Jun 26, 2016 at 7:51 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted], I would like to reply to this complaint, however I’m unable to on the Revdex.com site...

directly. Can you please provide the following response to the customer? Also, it seems the issues of sales and contract is with Alliance Security and [redacted], not [redacted].com, so we’ve reached out to them on the customer’s behalf.  Dear [redacted],Thank you for letting us know about your experiences with Alliance Security and Monitronics. We’re very sorry for what has happened and will do what we can to help. We would like you to know that you do not pay [redacted].com nor do we hold your contract. So while from a legal standpoint we can’t guarantee any credits or contract terminations, we will be happy to help in any way we can. [redacted].com is a software-as-a-service company staffed primarily with engineers. We sell our technology to security providers like Alliance and Monitronics, who then sell to the customers. These security providers own their own accounts and have their own business practices. While we can’t control their business processes, we do expect them to provider professional and exceptional service to their customers, we’re so sorry that didn’t happen here. We have reached out to a manager within [redacted] to help assist you in getting a resolution to inquiry. We will be happy to reach out to again once we have more details, you can also reach out to our Customer Experience Manager at [redacted]@alarm.com. Please let us know how we can help further! Regards, [redacted].com CORE