Alliance Total Car Care

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowBusiness did get paid for relearn as they were paid 3x by her warranty co, including $for the reprogramming and $for transmission noduleConsumer sent in documentation from warranty claims that were paid Regards, [redacted]

As manager of Alllance Total Car Care I spoke with [redacted] on several occasionsOn first conversation she asked if it, would be posslble to get paperwork sent to her purchasing dealer regarding transmission repair I told her that I could fax repair orders that I had to her dealer and asked If there was concern with the vehlcle or repair aod she said noI faxed repalr orders to dealerI heard back from [redacted] at a later point in which she again asked for paperwork for vehicleI told her I had faxed paper work to dealer however I'd gladly resend if she did not get itShe told me she had that paper work already however she was looking for other paper workI again explained that this lnformatlon is all rhat I have and that I was not Manager at the time of her repair

Revdex.com spoke to Sean at the business and the following was relayed: I did speak to the builder of the transmission and it was only out of the vehicle the one time to be overhauled. The customer did bring the car in with a concern and it for a Relearn, a computer procedure that did not require the transmission to be removed. It was believed that this remedied the issue and no work order was produced as there was no charge. To my knowledge there were no clutches burned and replaced. Sean is faxing over copies of work order for Revdex.com to review.

As manager of Alllance Total Car Care I spoke with [redacted] on several occasions. On first conversation she asked if it, would be posslble to get paperwork sent to her purchasing dealer regarding transmission repair I told her that I could fax repair orders that I had to her dealer and asked If...

there was concern with the vehlcle or repair aod she said no. I faxed repalr orders to dealer. I heard back from [redacted] at a later point in which she again asked for paperwork for vehicle. I told her I had faxed paper work to dealer however I'd gladly resend if she did not get it. She told me she had that paper work already however she was looking for other paper work. I again explained that this lnformatlon is all rhat I have and that I was not Manager at the time of her repair.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Business did get paid for relearn as they were paid 3x by her warranty co, including $99.54 for the reprogramming and $919 for transmission nodule. Consumer sent in documentation from warranty claims that were paid.
Regards,
[redacted]