Alliant Energy Corporation

Contacted Alliant Energy claims department and explained sitution Alliant Energy agent will contact customer and start process to log his claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, there was no phone call to my husband's phone, otherwise the payment would have been made that day Second, the payments were made, and Acknowledged by the customer service department at Alliant Energy on Oct 28, not Oct I stand firm in my request for the re-connect fee being credited back to my account Regards, [redacted]

Account was reviewed today and adjusted the customer charge on this account and sent a corrected bill to customer The corrected dollar amount is $ $was credited back on their account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Consumer cannot keep up with the current payment plan as it is nowShe has put in a call to a supervisor at the business and is waiting for a call back Regards, [redacted]

Customer failed to inform us of any payment, in addition customer did not pay the full balance of the disconnect notice. Disconnect order was issued on 10/for 10/29. Once disconnected, customer called and stated she paid $200. Customer was informed to pay the remaining balance of disconnect notice and reconnect fee. The reconnection fee will not be refunded due to the following reasons.....1- WPL was not notified of any payment until after disconnection- A serviceperson time and expense was made to this location- The entire balance was not paid in full

Alliant Energy contacted Black Hawk CCU regarding issue with Jason account. We were informed from the Credit Union that bank check copy provided by customer is fraudulentThe bank verified amount, date, pay to and signture is different, not make out to Alliant Energy. The customer
is to contact the bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't feel satisfied with the answer of because it is an NSF fee There is no actual account with the account number that was given, so it should not have been processed I do a lot of bills this way and am unable to submit an account number that is long enough How many people accidentally put their info in incorrectly, whether by accident, elderly, or disabled and are subject to this company's bad system? I shouldn't have to pay for their system faults Again it is charged as an insufficient funds fee, but my checking account does not have insufficient funds
Regards,
*** ***

The debt represents two address's. The bill from *** *** ** ** *** is for service from 8/23/to 4/21/The final balance on this account was $972.25. This balance was transferred to *** *** *** ** *** ** on 11/8/when the customer requested new
service. This balance of $was paid off with payments at this locationThe debt left over from *** *** *** is $and will be transferred to *** *** *** ** in *** **. The customer was offer a payment plan but stated that only the current bills will be paidThe service will be subject to disconnection if arrangements are not made.Sleep apnea is not consider an health issue to avoid disconnection

Contacted Alliant Energy claims department and explained sitution.  Alliant Energy agent will contact customer and start process to log his claim.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, there was no phone call to my husband's phone, otherwise the payment would have been made that day.  Second, the payments were made, and Acknowledged by the customer service department at Alliant Energy on Oct 28, not Oct 29.  I stand firm in my request for the re-connect fee being credited back to my account. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Consumer cannot keep up with the current payment plan as it is now. She has put in a call to a supervisor at the business and is waiting for a call back.
Regards,
[redacted]

WPL would like to apologize to Mr. [redacted] for his inconvenience. After further review of Mr. [redacted]’s account it was determined that Mr. [redacted] had a NSF fee removed in January of 2014. At this time WPL explained to Mr. [redacted] this is a one-time courtesy and gave options to prevent errors in the future. Mr....

[redacted] often times makes his payments on the website at [redacted]energy.com. WPL explained to Mr. [redacted] when he makes his payments online it gives him an option to store his payment information which would prevent errors in the future if he stored his correct checking account number online. WPL also explained the auto pay option, where payments are automatically taken from Mr. [redacted]’s checking account each month.
Mr. [redacted] made a payment through the automated phone system on July 28, 2014. The account number that was entered was a 9 digit account number. This came back as a NSF returned payment because it was not a valid account number. On August 1, 2014 a customer service representative took a call from Mr. [redacted] and explained why the July payment had not cleared his bank account. WPL’s customer service representative then took a replacement payment over the phone from Mr. [redacted]. Before submitting this payment, WPL verified the account number he was given by Mr. [redacted]. While reviewing the phone call that took place, Mr. [redacted] gave WPL a 9 digit account number. This payment was also returned for invalid account number.
Mr. [redacted]’s payment history shows he made payments online between January and June. Those payments that were made online were made with a 10 digit account number, ending in the same last 4 digits as the 9 digit number he provided in July and August.
WPL is a regulated utility and must follow rules and regulations that are approved by the Public Service Commission of Wisconsin. Rules and regulations are put in place to make sure all customers are treated fairly.  WPL tariff states:
“When a customer payment to the company is not honored by the customer’s financial
institution, the customer shall be billed an additional charge of $30.00.”
WPL understands mistakes can happen which is why we waived Mr. [redacted]’s $30.00 fee in January of 2014. He was advised this was a one-time courtesy. WPL would not be able to waive the two $30.00 NSF he has received from the incorrect account numbers he provided in July and August of 2014. WPL recommends continuing to make payments online where the correct account information is stored.

Account was reviewed today and adjusted the customer charge on this account and
sent a corrected bill to customer.  The corrected dollar amount is
$8.22.  $8.43 was credited back on their account.

WPL is willing to waive one of the $30.00 fees. The payment that was made by the automated system can be waived for $30.00. The replacement payment was made with an employee. The call was reviewed and the account number was given to WPL incorrectly. That fee will not be waived. A total of $30.00 will be removed for your account as a one-time courtesy. Please know in the future any payments returned for NSF or invalid accounts will be charged a $30.00 fee.

Account was reviewed today and adjusted the customer charge on this account and sent a corrected bill to customer. The corrected dollar amount is $8.22. $8.43 was credited back on their account.

Review: I have issues since I moved into my new apartment back in September 2015. I called to set up a new account for a different apartment I was moving into. Gave me my account number and I thought we were set. Explained that I was in transition and would have both addresses until I was completely moved I would call and remove my name from the old address of 512 [redacted] st. I had NO idea that this was going to be such a mess. I called like the 3r week in September to let them know that I needed my name taken off the [redacted] apt and no longer lived there only to find out that I was never put on my new apartment until that day. Great now explain to my new landlord that he was paying for the time I was there and thought it was taken care of. So I thought at that point that things were complete. I received a bill that said final bill for 512 [redacted] paid that and was ready for my first bill for new apartment. By the middle of October I had not received my first bill I called again and they still had me linked with my old address. AGAIN I had to request for my name to be off there and I was told I should be receiving a bill soon for new apartment. By the end of November I still had not received a bill and called once again to find out I was still linked to old apartment and was told my bill was showing like 8.00 and something and I asked at that time if I could do this online and was told yes. Guess I should of paid it with the person I spoke to then. I went out online and set up everything and my bill said zero. Confused yes very confused. I had some personal family things that happened and was not able to call back again so I went out online and seen the bill for the 61.46 and paid that cause I thought that was the bill I owed. Only to find out in January when I finally received a bill in the mail with my old address on the outside but my new address on the inside was 177.66. I called and spoke to a gal who was apologected about their new billing system and said they have had a lot of issues with the change over. Also told me they never received my 61.46 payment which they had cause it was taken out of my checking account. She then told me that I needed to fax proof to them and they would credit that bill. Set me up with the 177.66 on a payment plan of 15.00 a math added to my monthly bill until it was taken care of. Told me I would not have a January bill and I would receive my next bill for Feb. The next bill I got was for 110.12 and I had to wait for my next pay check. I paid the 110.12 that same day I received another bill saying I owed 259.06 due in March by the 10th (stating previous bill 110.12). Which I had just paid that bill. So I assumed that I owed 148.94 for the difference. What I discovered when I went out online to pay my bill was I was still linked to the old address owing 61.46 and I couldn't even see my new address. After a struggling of trying to get someone to get that changed for me and trying to get help doing it I finally figured it out myself and uploaded my new address to the account or at least I think it did. I then decided it seemed to get quicker results by contacting them on Facebook and sure enough it was. Someone called me to only verify that they were not sure of the bill and would have to investigate and call me back. Couple days later I got that call only to fine out that I owed even more money and that included that 61.46 yet again. I am beyond frustration here with this whole billing stuff and the back and forth of telling me one thing and then another. I feel like I have been paying this 61.46 forever and no one seems to be able to get the right address linked to my name. I am really struggling with the bill amount changing from what I am being sent for bills verses what they are telling me I owe as well. How can I go from owing 110.12 and both bills stating it on them to owing over 300.00. Almost 400 to be exact. I get that I have an electric bill and get that unfortunately this apartment is a lot higher to heat than my other but what I don't get is if you are sending my a bill and it is stating this is what I owe if I would have not called and paid just exactly what was said on my bill I would have never known you were charging me more and more and ruining my credit on top of it. Point being I never even got a first initial bill cause they never changed my address until after thanksgiving, I paid what I thought I owed. Only to find another bill come in Jan that was for 3 months of bills I never got, to thinking I had that one covered and waiting for the next initial bill that I am being told was a wrong bill sent (actually twice it was sent wrong because my march one is wrong as well). Not please and this is not acceptable what so ever. I appreciate the billing plan BUT does that do me any good when it wasn't even the correct billing that you are sending out!!! how does this happen.... BEYOND FRUSTRATEDDesired Settlement: I don't even know what to ask for honestly. One big thing is that this does not go against my credit report this is not my fault. I don't believe that I should be required to pay that 61.46 yet again and I need to have correct bills sent to me from here on out. How can a business run with sending out incorrect billing and clients to be paying for the proper bill. The incorrect bills is what really tipped this over for me and now I doubt the accuracy of what you send me. this is not my job to have to track every bit of the bills I should be able to feel comfortable and confident with what they are doing.

Business

Response:

Alliant Energy first received an electronic copy of this complaint today, March 22nd 2016.

Summary: [redacted] account at 512 [redacted] St Apt 6 Mauston ended on 10/6/2015. Service was started for her at [redacted] on 10/21/2015. Alliant Energy converted to a new billing system on 10/19/2015. This was part of the reason for the delay in [redacted] receiving her first bills at her new address. Her final bill from [redacted] St was $61.46 which she paid on 12/18/2015. Unfortunately, this credit posted to her new account rather than to the [redacted] address, so a transfer of her final bill needed to occur to cancel out the balance on [redacted].

Resolution: I spoke to [redacted] on March 4th and attempted to explain her account balance to her. I exmplained that her bills at the new address are higher due to the electric heat at the apartment. However, I was having trouble explaining the entire situation to her over the phone, so I offered to send her a letter along with a printout of her accounts receivables records so that she see where the balance accumulated. I then asked to call me when she received the documentation so we could go over it together. I've attached copies of the documentation that was sent to her on March 9th. I called her today (March 22nd) to see if she had any more questions. She stated she hasn't had a chance to read the documentation. I asked her to call me after she reads the documentation if she has any questions.

If you have any questions or need any further information, please contact [redacted] or ###-###-####.

P

Consumer

Response:

Review: Alliant disconnected us when they were sitting on a $500 check from [redacted]. [redacted] called on May 21 to alliant and verified funds telling them they are sending money out. That they should receive it by June 1st and if not to contact them. Alliant then came out after stating to [redacted], my husband and I they weren't going to shut us off and turned off our power on May 29. We had to borrow money and pay $270 to reconnect power. We have 7 kids including a 4 month old we would and did what we needed to stay connected. We got behind since I couldn't work and need surgery. Magically too according to our receipt we have alliant did indeed have received the $500 check on May 29 then received our $230. Pmt plus and additional $40 to reconnect. We should not have had to pay the $70 reconnection fee at all. They are abusing the power they have because they are the only electric company around. I had pmt arrangements made and said since my bill would be pd in full by first I didn't have to make my monthly pmt of $170.00 in May. I talked to Andrea on June 8 at 6:55 and refused to give me to a supervisor to find out why I had to pay $70 to reconnect service when my acct was pd in full. Why I had to pay $200 pmt after they said I didn't have too.Desired Settlement: Refund and credit my account $70

Business

Response:

Reviewed account and cannot find any notes that [redacted] called at anytime and guaranteed $500 to avoid disconnection. We also reveiwd calls from 5/1 to 5/29 from customer to confirm that the customer called, no recored of any calls .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: In the past I had problems staying current with my monthly bill due to unemployment and lack of funds. Completely my fault. I do not deny it. Eventually my power was disconnected and I was cooking by campfire and seeing by candlelight. I had multiple Alliant bills and I gave them every cent I could but it wasn't enough. After two months of living powerless I was reemployed and able to raise the money to pay off the balance and have power restored. After awhile I was given notice that my bill was overestimated and I was owed a relatively large refund. At that point I should have been furious but I was passive. I have the remaining current with my bills ever since. Recently I am receiving calls from a collection agency stating rudely that I owe Alliant money again from a past balance. I no longer have time to tolerate the incompetence of this company and their roller coaster billing. I went through two months of [redacted] that might not have had to last as long as it did if they were organized in the first place and billed correctly. I am not denying that I was late paying bills in the past but how much longer does this have to go on? I owe money, power disconnected. I live like a homeless person for two months and get the power back on. Turns out I overpaid. Been current ever since but once again I owe money. Give me a break!!!!!! If I had a choice I would move on.Desired Settlement: I would like to see this past debt cleared up and have the collection agency no longer contact me. And just because Alliant has sent me through this horror that I wouldn't have had to go through if they had it together, a few months off the billing might suffice.

Business

Response:

I spoke with Mr. [redacted] this afternoon and explained there was a final balance of $63.71 at [redacted]. This was from an account in Mr. [redacted]'s name that closed 5/26/10. Mr. [redacted] did have a credit on a final balance for another account at this address. It was [redacted]. The credit was transferred to Mr. [redacted]'s current address of [redacted], this was listed on the mailing address of the bill. Because these were two seperate accounts, our system did not catch to apply the credit to this other balance owed. I offered to have this balance of $63.71 recalled from our collection agency and will transfer it to Mr. [redacted]'s active account at [redacted]. He was in agreement with this.

Thanks,

Review: I had a disconnect notice from Alliant Energy and made arrangements to pay my bill on 07/20/2013 which I did. I have proof of pymt through [redacted]. This morning 07/22/2013 my utilities were turned off. It took me all morning on the phone verifying that my payment was sent and received by alliant Energy but they did not post it. I was finally able to get someone to work with me and called the place where I submitted my payment however Alliant Energy insisted on an additional $59.92 to be paid by [redacted] before they will reconnect my utilites. It was determined by a "[redacted]" at Alliant Energy in Customer Service that the payment was made as agreed upon but they insist on a reconnect fee before they will reconnect.Desired Settlement: Stop allian Energy from fraudulent practices when arranged pymt is received yet they still disconnect after admitting the payment was received and then insist on additional $$$$$$$$$ before they will reconnect.

Business

Response:

[redacted]

Revdex.com of Wisconsin

10019 W. Greenfield Ave

Milwaukee, WI 53214

Dear [redacted],

I have reviewed the phone call Ms. [redacted] made to [redacted] on 7/18/13. Ms. [redacted] had requested to speak with a supervisor during this call & was transferred to a Customer Service Specialist. She made arrangements for an extension on her pending disconnect order to pay Saturday 7/20/13 for $813.00. Ms. [redacted] stated she would send the funds to [redacted] via [redacted]. The Customer Service Specialist explained to Ms. [redacted] she would need to call [redacted] upon making her payment so the disconnect order could be voided. Ms. [redacted] confirmed she would do this. [redacted] did not receive a phone call from Ms. [redacted] 7/20/13. the disconnection of service was completed 7/22/13. Ms. [redacted] called 7/22/13 after the disconnect had taken place, & explained she had paid using [redacted] 7/20/13. [redacted] does not have the ability to track [redacted] paymnets. The Customer Service Representative did call the business Ms. [redacted] had paid at & confirmed the payment was made. This was done so Ms. [redacted] didn't hve to repay the $813.00 for reconnection. The $59.92 reconnection fee was required because Ms. [redacted] did not call [redacted] after making her payment as agreed to have the disconnect order voided.

I discussed this with Ms. [redacted] 7/22/13 & explained why she was charged the reconnection fee.

Thanks,

Review: On Sept. 4, 2014 around 2 P.M. there was a power outage at my home. I called a friend who looked up on the internet the number of homes without power in [redacted] and my home was the only one. I then called Alliant Energy and told them of my situation. Approx. 1 1/2 hours went buy and one of their service trucks came to my home. The service man looked the situation over and told me the transformer very near my home (within approx. 150 ft.) had shorted out. He was very helpful. He informed me that he made a call to the company and another truck would be bringing a new transformer. Within a 2 hour time frame the problem was fixed. Later in the evening I was going to turn my tv on and discovered that the set did not work. Also discovered that my refrig. was not working. I went down to the basement and had some degree of difficulty in resetting the breaker for the frig., but did get it going. However, I found out later that my garage door opener did not function, and a upright fan in the upstairs did not work. I e mailed Alliant Energy at least 3 times and they did not ever have the common courtesy to respond to me. I feel that the transformer that shorted out caused my tv, my garage door opener, and fan to be non functional.Desired Settlement: I would like to be compensated for my tv, my garage door opener, and fan, and would like to have either someone from Alliant or have Alliant take a look at my breaker box to verify if there was damage to it.

Business

Response:

Contacted Alliant Energy claims department and explained sitution. Alliant Energy agent will contact customer and start process to log his claim.