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Reviews Allianz Global Assistance

Allianz Global Assistance Reviews (448)

Review: I purchased trip insurance from Allianz Global Assistance for a plane ticket to travel from Florida to Michigan and back. The ticket was purchased along with the trip insurance on August 17, 2013 for the amount of $359.10. I had a hardship and called the insurance company to refund my payment to [redacted] Airlines or a replacement round trip ticket for a future trip and was denied. I lost my job on July 26, 2013 and was unemployed for 6 weeks, and returned to a new job on 9-9-2013. I would not get my first paycheck for 2 weeks and that is the hardship I had to have to cancel the trip, not having any money that was unforeseen at the time I purchased the ticket.Desired Settlement: I want my money back or a new airline ticket to fly to Michigan and back from Florida at a future date.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention.

Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. In particular, our Trip Cancelation benefit provided coverage if the consumer was laid off after the plan purchase date, thru no fault of their own and worked for that same employer for three continuous years.

The consumers insuring agreement did not provide coverage for financial hardship.

According to the documentation on file, the consumer’s loss did not meet the terms of the insuring agreement; therefore, we are unable to provide coverage for the loss.

Sincerely,

Review: When you purchase a [redacted] flight you can purchase travel insurance. The advertise what this covers but they don't send you the fine print until after you purchase the policy. I recently purchased it on two flights from San Diego to Chicago. Unfortunately, my fiance and my self were laid off and had to relocate to TN before we could make our trip. I tried to submit a claim after two months of sending them paperwork and documentation more then once and multiple follow ups and frustrating phone calls with the worst customer service they said we don't qualify.... WHAT!!! I told them on the very first phone call the reason for our claim and they said we qualified because we were laid off. The time I have spent trying to get my money back is horrible I could have made it another way.

[redacted] and Allianz Global are criminals and they kicked us when were down.Desired Settlement: I would like the amount promised in our policy that was bought refunded, and an apology.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.

Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer on 01/25/2014 at 11:16AM EST. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.

The consumers insuring agreement provided coverage for the following:

You or a traveling companion is terminated or laid off from a company

after your plan’s effective date.

Specific requirements: (all must apply)

· The termination or layoff isn’t your fault; and

· You worked for this employer for at least three continuous years.

The consumer was not employed with this employer for three continuous years.

At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response.

Sincerely,

Claims Escalation Analyst

www.allianzassistance.com

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We were both lost our jobs and I was with my company for more then three years and I was the purchaser of the tickets !!!!

Regards,

Review: I bought this insurance for international flight travel. After I missed my return flight I contacted an agent and described my problem. The agent said I need to file a claim under "interruption travel" and postal mail it along with their proper paper work to their office. After one and half months they notified me they could not provide my benefits because it did not cover specific situations. I stated I missed my flight due to traffic accidents in route to the airport. Traffic accidents are clearly stated benefits in the coverage I purchased. Instead of refunding over 800 dollars they are trying to rename "traffic accidents" as "Traffic congestion". They manipulated my refund claim to deny my 800 dollar refund.

Business

Response:

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Please have the consumer provide a claim or proper policy number so that we may address their concerns.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Consumer

Response:

Hello, I am [redacted] making a complaint and statement against Allianz Global Assistance for denying a claim refund for $800.00 due to (Trip interruption) as stated in their travel insurance policy I purchased for travel abroad. Name of my plan trip protector

Review: I have a set of benefits through my [redacted] credit card. But [redacted] is unable/unwilling to help me in resolving this matter as they allege that it is solely the responsibility of this company to handle benefits.

In my cardmember agreement it states certain stipulations for Price Protection, including that an item is only eligible for a full reimbursement of the difference if it is advertised as a result of being in low quantities. In my case, the benefit was not paid in full because the documentation said that the item was low in stock. This company has chosen repeatedly to say that items being in low stock and items whose sale price are dependent on a limited quantity, are the same thing. Obviously they are not. An item can be OUT of stock, and still be for sale by that company. It's called a raincheck. There is literally zero evidence that this item was for sale as a result of limited quantity. Yet this company has chosen to take the stance that I must prove otherwise. In other words, guilty until proven innocent.

This company has an obligation to keep to it's contractual obligations for what claims it pays, and under what stipulations.

This company has taken it upon themselves to twist contractual language and conflate terms that are not listed in the original terms and conditions. In other words, if they chose to have a definition that points out that low stock and limited quantity sales are considered to be the same, then I understand.

However, in this case, this company is acting as the bully. They can choose to not abide by the contract in hopes that they will not get sued for not keeping to contracts. It's easy to be the big company where you can take reckless legal action without consequences.

Unless I'm proven otherwise, this company has chosen to ignore their contractual obligations leaving the customer to pay the consequences.

[redacted] has been no more helpful as they will not take responsibility for the benefits they offer me.Desired Settlement: I was entitled to $100 of price protection benefits. I followed ALL of the rules and I believe I am entitled to what my contract says I am entitled to. The company cannot deny benefits based upon reasons that are not stated. They also do not get to redefine words as they please for the sake of denying benefits.

I will be satisfied with the remaining payout of $50.

Business

Response:

Dear Ms. [redacted],Thank you for forwarding this complaint to my attention. I have notified our Bankcard Management team of this complaint. They will be reviewing and following up with the consumer. Thank you,Kalinda H[redacted]Claims Escalation Examiner

Business

Response:

Dear Ms. Stevens:Thank you for forwarding this matter to my attention. I have contacted the Department and have been advised that the consumer has been contacted and the problem resolved. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They reviewed my claim and reversed their decision. I received a phone call as well where the representative indicated that they should have done this in the first place, and that I shouldn't have had to contact them so many times in order to get this reviewed and processed properly. They thanked me for highlighting this issue so that they can make sure it does not happen to other customers. They are issuing me the money owed.I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: We purchased a travelers insurance policy for a back country hunting trip to cover myself and my family and our gear from any unforeseen incident. Our horses freaked out on the trip and I was bucked off and injured and all of our gear was thrown off and a few pieces of gear/equipment was damaged (a hunting bow, arrows and our backpacking mattresses). My injures were covered, but they are refusing to cover gear that was damaged (around $850 - $950 of damages to gear). Their reasoning differs depending on who I have talked to; one person said that damage to gear/luggage is only covered if our trip was not guided by ourselves (this is not indicated in the contract), and the second person said that it is only covered if I was able to file a police report within 24 hours of the incident (which was impossible because we were 20 miles from civilization with no cell reception or access to medical help or even roads for that matter!).

It seems to me that this company is doing everything they can to avoid paying the claim, and are finding every possible excuse and loophole to avoid paying the claim (which is curiously inconsistent anyway, depending on who I'm talking to). They had no problem taking my money when I paid for the insurance but aren't interested in being reasonable (due to our back country circumstances) to make good on their side of the claim, saying "... it's our policy". If they are able to pay a medical claim, then I should be eligible for any luggage claim from the same trip as well. This to me, is evidence of the nonsensical and manipulative nature of this company and their unwillingness to make good on their contracts.

I am well connected to social media and other online outlets (I have two online businesses) and am fully prepared to use social media and other outlets to communicate the dishonest nature of this company to everyone I know (and most likely everyone they know), if fair resolution is not reached.Desired Settlement: I would like them to honor the luggage claims for me and my wife's gear - approximately $850-$950 in total.

Business

Response:

Dear Mr. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.I'm not showing that you filed a Baggage claim. [redacted] does have an open Baggage claim that was closed per her request on 1/12/2015. I do show there was a call under your policy on 9/16/2014 where a baggage loss was discussed; however, I do not know the details of that call. In any event, I apologize if you were discouraged from filing a claim to determine whether or not coverage can be extended under your benefits.The policy does state you must file a report giving a description of the property and its value with the appropriate local authorities, common carrier, hotel or tour operator within 24 hours of the loss. This is to ensure we are able to verify your loss. Given the circumstances of your loss we understand this may not have been possible. You may still file a Baggage claim and [redacted]'s claim is able to be re-opened. Please provide us with a breakdown of the items you are claiming (we have this under [redacted]'s online submission already) along with the cost for each item, receipts if you have them and repair estimates showing the cost to repair your items or a statement of non-repair. We can also accept photographs of the damaged items in this case.You may file your Baggage claim online at www.allianztravelinsurance.com. [redacted]'s claim number is [redacted]. You may e-mail documents for both claims to [redacted] or fax them to [redacted]. Should you have further questions please contact our Claims Department directly at 800-334-7525.Sincerely, [redacted]Claims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe [redacted] response is misleading and inaccurate on two counts. First, she isn't actually promising any real resolution of the claim by payment, just that we can keep/re-open a claim. I am well aware of my right to keep a claim open. So let me be clear. My issue is that my wife and I were each told, on two separate occasions, that because of our circumstances, our claim wouldn't be approved for payment-- This is what discouraged me from opening a claim and why my wife conceded to closing hers. There isn't much sense in opening a claim (in my case) or keeping one open and pursuing it (in my wife's case), if it would never (admittedly by Allianz agents) be approved for payout. My issue has NEVER been about my right to keep a claim open or my right to file one... it has always been about their manipulative policies in approving our claim. So if [redacted] would like to discuss THAT, then I would consider closing my complaint with the Revdex.com. To be clear, I am seeking for fair payment of my claim with Allianz... NOT their permission to open/re-open a claim.Secondly, [redacted] stated, in her Revdex.com response, that my wife's claim "...was closed per her request...". This is simply not true and is yet another example of manipulation of details. My wife certainly conceded to the claim being closed, but not in the way that [redacted] is making sound. She was directly told by the agent that her claim would not be paid. Here is a paraphrased conversation per my wife: My Wife: "...So there is no sense in filing a claim, even though there was no way that we could file a police report and we can't get one now?"Agent: "Right... So you might as well just close it. Would you like me to do that for you?"----------

Regards,

CAUTION DO NOT DO BUSINESS WITH THESE COMPANIES
In December 2015 I booked air travel through [redacted] to visit a life long friend. While booking the flights I was invited to purchase Travel Insurance with Allianz Global Assistance Travel Insurance for cancellations or trip interruption. As I do not typically purchase this type of insurance I thought it may be good to have being my trip was during the holiday season. Unfortunately my friend (whom I was visiting) father passed away suddenly and without warning the day after I arrived. As she had to leave town immediately to tend to her fathers passing. I had to rebook my return flight since she was headed home to another state. I rebooked my return flight through [redacted] along with [redacted] to depart early. Once home I filed a claim with Allianz Global Assistance Travel Insurance including a Death certificate and all documentation requested. As time passed I received no correspondence from Allianz Global Assistance Travel Insurance forcing me to contact them in regards to my claim. I was told it was denied because the return flight was booked through [redacted] not [redacted]. As I explained to Allianz Global Assistance Travel Insurance I called [redacted] and they called [redacted]. I had both [redacted] and [redacted] on the phone simultaneously to book a change to my return flight. Allianz Global Assistance Travel Insurance said they would escalate the claim and I would be contacted back with a resolution. Another Month goes by and no response from Allianz Global Assistance Travel Insurance. I decided to call [redacted] since they sold the policy on behalf of Allianz Global Assistance Travel Insurance. After another 30 minutes going over all this again with [redacted] they called Allianz Global Assistance Travel Insurance to assist with the claim. This time I was told because the deceased was not a direct family member of mine they would not pay the claim, it was denied. To recap I visited a friend who's father passed during my trip and she had to leave to tend to matters pertaining to her fathers death. In turn I had to return home early forcing me to change my return trip. You would think this would constitute a valid claim for the insurance I purchased. IT DID NOT! Don't be scammed by these companies use someone else!

Review: On January 25, 2013 I bought a travel Insurance in conjunction with my travel ticket at [redacted] to protect myself in an event of any travel emergency. My travel duration is from April 19, 2013 through May 29, 2013. May 03, 2013 I had an accident on a driveway and fell fracturing my wrist requiring surgery. As required by Allianz to file a claim and supporting documentation which was adhered. The issue came when we received a settlement check for only $600 from a calculated bill of $5,000.00.. This calculated amount includes the medical emergency, and travel, Emergency Medical Transportation $50,000. When we asked Allianz about why only $600 they said that's all its covered. We looked at the contract and states Emergency Medical and Dental coverage $10,000, Trip $200, and Trip Interruption Protection $1331.90.Desired Settlement: I would like this matter resolved for Allianz to cover the expenses incurred on the travel emergency.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention.

Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. These terms were readily available for review in the booking path prior to purchase.

The insuring agreement provided emergency medical benefits during your covered trip. A trip was defined as Round-trip or one-way travel to and from a place at least 100 miles from your home. It can’t include travel to receive health care or medical treatment of any kind, or commuting to and from work.

Upon further review, it was determined that the consumer’s loss did not fall within the guidelines of the insuring agreement. Unfortunately, we are unable to issue any additional payments on the claim as the loss and treatment was incurred within 100 miles of the consumer’s home.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

the consumer states that his primary residence is in the [redacted] and his billing address is in[redacted]Please be informed that I purchased my travel insurance online and I used my BILLING ADDRESS, viz:

Business

Response:

[redacted],

Thank you for bringing this matter to my attention.

The proof of residency sent does not coincide with the travel dates. We would need a bill that includes the date that the incident occurred. Preferably a bill from April and May 2013.

Thank you,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Sent Via : Email

Review: I purchased travel insurance with Allianz Global assistance. The policy coverage states that I am entitled to a "Cancel Anytime Flight" coverage (no questions asked.) The Policy also covers an airlines change fee coverage up to $250.00. I have had to change my flight due to my trip being shorter than anticipated. I have sent a copy of the new Itinerary to the insurance for a refund of $166.00 and am getting the run around. All I am requesting is the reimbursement of my fee to change flights. There was no incident and I feel that the company is looking for an excuse not to refund me. I received a letter advising of a date of incident when all I really did was change flight dates.Desired Settlement: I have providede the necessary information to the insurance company. I am not sure what else is needed. My policy covers change of flights. I just want the change of flight fee paid to me as the policy states.

Business

Response:

Dear [redacted]

Thank you for forwarding this matter to my attention.

Please have the consumer provide a claim or proper policy number so that we may address their concerns.

Sincerely,

Consumer

Response:

The customer called the policy number is:

Business

Response:

Dear [redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.

Our records indicate that the consumer’s claim was finalized on September 16, 2014.

For any updates, the consumer would need to contact the Claim Department at [redacted]

Sincerely,

I booked a flight to Venice, Italy while being on Active Military orders deployed to Kuwait. I was given my date to leave Kuwait. When Baltimore received 3 feet of snow it canceled my flight to return to America on 27 Jan 2016. An agent told me to upload my orders to start the claim process. My claim was denied stating that I should have foreseen any issues to not being able to make my flight. I am not a weather forecaster and the military books my flight. I spoke to another agent today and will start the appeals process. If this matter is not resolved in a full refund, I will never do business with this company. I cannot believe that this company will not help out a member of the Armed Forces.

Review: On 1/24/14 my daughter [redacted] made a purchase for a [redacted] for a concert (on 8/11/14 ) concert threw [redacted] . They recommended purchasing insurance threw Allianz Global Assistance which we did. Serval months latter she received a job offer from an employer in florida we live in Michigan. [redacted] contacted Allanze(policy # [redacted]) and let them know they asked for information and sent out forms which were completed and submitted. A couple weeks latter she called back and they had missed place the forms and asked that they be resubmitted which they were. the week of 8/18/14 they sent a letter that the claim was rejected because her moving was voluntary and not the result of a company transfer. The concert was 8/11/14. I contacted them and spoke with a [redacted] (who was extremely rude and disrespectful) And I all transfers are voluntary and she said it was because its was an internship. [redacted] calls it a internship but she is a full time paid employe and I told her that she said I could appeal it if I wanted to. 1 I believe this claim is legitimate and they should pay it but even if it were not and they had told us in a timely manner we could have tried to sell the tickets [redacted] uses this insurance and sell it from their site and I also hold them responsible for this.Desired Settlement: A compete refund of 297.65

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.

Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the address provided.

According to the claim documentation on file, the consumer’s loss was due to a reason that was not listed as a named peril in the insuring agreement. The claim was finalized within 10 business days after the requested documentation was received which unfortunately was after the consumers event date.

I regret that we are unable to provide the consumer with a more favorable response.

Sincerely,

Claims Escalation Analyst

www.allianzassistance.com

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their was no offer made

Regards,

Review: I purchased travel insurance from this company for a cruise I went on 4/26/14 - 5/4/14. Insurance was sold through the travel agent at [redacted]. Upon return of my trip I had damaged items in my luggage due to a broken bottle and liquid. I didn't know what was damaged until I arrived home on 5/4/14. I called Allianz immediately (within the 24 hr period), they told me they needed a letter from the cruise line or police stating there was damage. I contacted [redacted] cruises and reported the damage, they sent me a letter stating that I reported damaged luggage and I forwarded the letter to Allianz along with pictures of the items damaged, prices of the damaged items. I waited about 3 weeks for them to respond at which point they said it was denied because I hadn't filed the report within the required 24 hours. I was told I could appeal it, so I did. I then contacted [redacted] again for a letter showing the date I filed the damage report and provided Alliaz phone numbers of who to contact to verify this. I called numerous times to be told that it hadn't been reviewed. This took almost another 3 weeks and they said it was denied because I didn't give a detail of the items damaged. The cruise line did not ask for a detailed list of items damaged to provide that info in their letter and Allianz did not ask for that information until they denied my appeal. I originally sent all of that along with pictures when I first filed this claim. They are constantly making up excuses not to pay the claim. They do not respond at all. I called after the appeal was denied and spoke to a manager named [redacted] who said he would have it re-reviewed on 6/26/14 and see what he could do to get it paid and they would be back with my NLT 7/1/14. I have called and left messages, but still no return calls. Obviously by the number of claims this company has this is a regular routine for them to deny everything in hopes that the customer will just give up and then they don't have to pay.Desired Settlement: I want my insurance claim to be paid, and reimbursed for damaged items in luggage.

Business

Response:

[redacted]:

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.

Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. These terms were emailed and mailed to the consumer.

We were unable to honor the consumers claim for reimbursement because the consumer did not meet the terms of the insuring agreement as explained under the baggage coverage. As we were secondary to the common carrier who caused the damaged the insuring agreement required the following:

You file a report giving a description of the property and its value

with the appropriate local authorities, common carrier, hotel or tour

operator within 24 hours of the loss

According to the cruise line, the consumer did not file a report giving a description of the property and its value which is why they were unable to honor the consumers claim.

Due to this, we were unable to honor the consumer request for reimbursement. I regret that we were unable to provide the consumer with a more favorable response.

Sincerely,

Claims Escalation Analyst

www.allianzassistance.com

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was no offer for any kind of resolution.

Regards,

Consumer

Response:

Yes, the complaint for the damaged luggage and items in luggage were filed with [redacted] lines. They wrote a letter about the damage, but could not list damaged items since they didn't visually see the damage. The damage wasn't seen until we got home so there was no way for [redacted] to view the damaged items. They told me to file a claim with my travel insurance company, which is Allianz Insurance. Allianz has the letter, pictures of damaged items, values of damaged items but refuse to pay because the letter from [redacted] doesn't list the items.

They just keep running me in circles. There was no way for [redacted] to see the damaged items as bag was slightly wet when we picked it up, but we didn't know items were ruined until we returned home. It doesn't make sense. What are you supposed to do when you discover damaged items after you get home? We travelled home by bus so no one else handled our baggage after we left the cruise port.

Review: [redacted], doing business as part of Allianz, sold me a travel insurance policy (Policy No.: [redacted]) for a flight I was taking to Ireland for business. This policy was identified on the [redacted] site, for a trip to be taken Sep 22, 2015. My trip was cancelled because of business reasons, and I asked for a refund.

However, during the purchase of this insurance, in no way did Allianz mentioned that the conditions for Trip Cancellation refunds were on the basis of "named perils." A claim refund is not mentioned on the web site, nor during purchase. It only appears after the product is purchased, and only if you bother to read the fine print further down were "Trip Cancellation" clauses are provided for the named perils. The only named peril for work is if you are laid off, not if the customer cancels the trip.

This type of marketing for the insurance product is disingenuous at best. The "named perils" clauses could easily be linked to on the site to purchase the travel insurance, but in no way does Allianz make that available until after purchase. They should be required to have a linked to the named perils on the website for making a purchase, and I would like my trip refunded.Desired Settlement: a) Allianz must post a link on the airlines' websites it provides it product for all the "named perils" so travelers have a full understanding of the insurance coverage

b) refund of my ticket to Ireland.

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. At this time we are not showing a claim has been filed on the policy. If the consumer wishes to file a claim, she may. The claim will be adjudicated based on the terms of her insuring agreement. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Review: I purchased a two way flight ticket with travel insurance. I started my journey from Seattle - LA, was not able to catch the flight back to Seattle on same day. I contacted the travel insurance company that my trip got interrupted due to health condition. I stayed at my friend house and bought another ticket to return back. After back home, I filed a claim with the newly purchased ticket & invoice. Then, spoke to customer service and was told that the medical reason is not covered.Desired Settlement: Because I bought the travel insurance to cover the cost incase flight get interrupted, I am looking for the 363 $ due to fact that I was not feeling well and I missed the flight on the same day. There is not other expenses I am claiming for expect flight ticket.

Business

Response:

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order for Trip Cancelation for medical reasons to apply. To this date, we have not received the physician’s statement form. The claim is not denied it is pending for that documentation. The consumer also called in and spoke to one of our representatives and explained that he wanted to change the cause of the loss to not being able to obtain a visa. That reason isn’t covered. The Claim Department is awaiting the requested form along with the trip invoice. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Review: I bought a travel Insurance Policy from this Company. I have circumstances that are covered under this policy. This Company does absolutely everything in its Power to find loopholes harass the consumer . I want to be reimbursed what I paid for under this Contract of Insurance.Desired Settlement: For this Company to pay what was advertised under this policy, and stop giving me the run around.

Business

Response:

Dear [redacted]

Thank you for forwarding this matter to my attention.

Please have the consumer provide a claim or policy number so that we may address their concerns.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I purchased travel insurance thru Allianz Global (via Hotline) for a flight from [redacted] to [redacted]. I have found it necessary to cancel the reservation due to the impending death of our traveling companion's daughter. When I purchased the insurance I only "checked the box." According to Allianz I received an email outlining the details of the policy. I do not remember receiving such a document. My initial reaction was "Am I that clueless or have others had this problem?" Lo and behold, I "googled" customer dissatisfaction with Allianz found 1 or 2 positive responses followed by hundreds of negative ones. If the guidelines are indeed so stringent they need to be stated at the time of booking-- not in an email supposedly sent after the fact!Desired Settlement: I wish to be refunded the cost of the airline tickets for our flights which were through [redacted].

Business

Response:

Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to you upon purchase. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needs. If not, a request can be made for the full refund of the premium. With that being said, coverage does extend to family members of your traveling companion. We would require a copy of your companion's trip invoice to verify you were traveling together as you are the only person listed on the policy with us. If the illness or death falls within the scope of your coverage we would reimburse you for the cost of your airline ticket. I apologize for any confusion our agent may have caused you and encourage you to file a claim so our Claims Department can review your file.You may file your claim online at www.allianztravelinsurance.com or call us at [redacted] to obtain a claim form.Siincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com

Review: We bough two tickets in January 2014 and the sales person offered us a trip insurance for any problem could happens. That's what an insurance is set for, Isn't it? I'd like to mention that We fly many times a year for the last 20 years to many places( [redacted]) and we never have placed a claim for anything so, we were specting being covered by " Allianz Global Assistance Insurance" as they promese in their webpage and advertaisments in any eventuality but when was needed, because we had two very complicated difficulties before this trip, and as they say in their policy "Trip Cancelation"one was a lay off in my job and for health problem with my wife, then we dicided to filed this claim, beliving that we were covered but unfortunitly they respond negativily and after submiting more papers we are still waiting for several months for a fair solution of our problem. This company looks pratty serious and we are being in business aswell and we think they should honor their offer to cover for any trip cancelation their customers have.

This is what they say in their Webpage:

Trip cancellation insurance gives cash back for prepaid, nonrefundable payments if you have to cancel your trip for one of the reasons covered by your policy. It also may cover the extra cost of single accommodations if your travel companion canceled his or her trip for a covered reason.Desired Settlement: Pay for the amount we are cover for ($1400)

Business

Response:

Dear [redacted]

Thank you for forwarding this matter to my attention.

Our records indicate that the consumers claim has since been resolved by the Appeals Department.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I bought insurance due to booking a flight home after serving overseas for a year. Army did not approve date and u was charged a fee & wasn't paid

Travel insurance did not cover my fee from having to change my flight from [redacted] to[redacted] when going home after serving with the army overseas for a year. I bought insurance for this reason and was not reimbursed for this fee which is why I bought it. I am a 20 year old serviceman who just wanted to go home to see my family after a year serving our country.Desired Settlement: My fee for changing tickets. $200

Business

Response:

Dear Mr. [redacted],Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.In particular, the coverage provides reimbursement if you are serving in the U.S. Armed Forces and are reassigned or have your personal leave revoked. The documents we have in file show your reassignment from 2013; however, this was not the cause of your loss. Please provide proof that your leave was revoked.For any further questions, you can contact the Claim Department at [redacted].Sincerely, [redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com

Business

Response:

Dear Mr. [redacted],I have forwarded your claim to our Claims Department for finalization. An update to the status of your claim should be available online within 48 hours. You may also contact the Claims Department directly at [redacted].Sincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: My family and I supposed to go to [redacted] cruise vacation from 2/14/14 to 1/17/14. Unfortunaetly however, winter storm hit the [redacted] area and my flight was cancelled. My flight supposed to leave [redacted] @ 6:00 am. Crusie was the same day. Once I miss the flight there was no way to catch the cruise which was to leave the port @ 4:00 pm. I called airline and my trevel agent and asked any possible alternatives for catching any flight that day available around [redacted] Answer was no since every flight was booked. Next available flight was next Tue when the vacation would be over. We anyway went to the airport with hope for stand by. No seat was available. I called [redacted] cruise and the travel agent to cancell the trip. I filed the cliame for the cruise reimbuersement with the forms and paperwork they askedincluding the letter from the [redacted] airline. No response from the insurance and I called Allianz. The clerk told me that I needed further docu from the [redacted] saying that when was the next available flight. I called [redacted]. They told me that the letter they sent initially was the standard and sufficiant for the claim. I called Allianz and explined what the airline told me. But Allianz told me that because of that they are to deny my claim. First of all, since the flight was cancelled that day of cruise and we missed the ship which left the port aleady. If we missed the flight that morning no way to catch the ship. It doesnt matter when I could fly to the [redacted]. Ship would not be there any more. Why they need more docu for that. The reason I got the insurance was to cover those possible situations. That is a simply an excuse to deny the claim. Second of all. I never read and signed any terms and conditions. They did not provide those things in advance. The clerk told me that the terms and conditions limis my claim. What terms and conditions are they talking about? They neve let me know in advance.Desired Settlement: I want full refund of my money I paid, $2,647.76

Business

Response:

Dear [redacted],

Thank you for bringing this matter to my attention.

The consumers claim is currently in the final stages of being processed.

The consumers claim should be finalized within the next 5 to 7 business days.

Thank you,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No solution mentioned. Simply they try to get more time.

Regards,

Review: I purchased ticket insurance for 3 tickets for a concert in Florida - anticipating my Dad and his new wife would be living in Florida by the date of the tickets.

Currently, my father is still living in Maine. He is 84 yrs old and is the PRIMARY CARE GIVER to my grandmother who is 106 yrs old. This requires him to live with her 24/7. He is unable to leave her and come to Florida and is unable to move her because the fear she will not make the trip.

My Dad's new wife is still living in South Carolina, She has not been able to move because of various maladies that she has had over the last few months.

My plan was to fly down and go to the concert with them. (I live in NH) I am certainly not flying down to go to a concert by myself.

I called Allianz this morning and explained the situation and was told that they would not cover any of the tickets.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.

Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.

While we understand the reason for the cancelation, unfortunately, a family member not being relocated to the state of the event at the time the event was to take place was not included among those reasons.

Our records indicate that the consumer has now changed the reason for the claim due to the illness of a family member. That claim is currently in process.

For any updates, the consumer may contact the Claim Department at [redacted]

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have not offered any resolution. They are simply stating why they won't pay. In the meantime my Dad requires emergency surgery. He is to have it this week and then requires 3-5 days stay in the hospital. In order for them to process that they need a "doctor's note" requiring a lot of person information .. While trying to emotionally deal with emergency surgery ... having to go through this paperwork is crazy. They can just call hospital Thursday morning and ask to be transferred to his room.

Regards,

Review: I was charged for [redacted] Tickets for the [redacted] Hockey playoff tickets. We were required to purchase the tickets BEFORE the [redacted] made the playoffs which, in the end, they did not. Therefore, I contacted Allianz for the purpose of recooping my $14. [redacted] credited my credit card with the dollar amount for the tickets and I think that Allianz should also as the tickets were never printed. When I contacted them they said no because it wasn't within a 10 day period of purchase. This seems unscrupulous to charge someone for a service that was never provided. I may never recoop my money but hopefully others will not be taken by this company.Desired Settlement: I just want my $14 refunded as they provided no service (no insurance) because there was never any tickets printed/provided.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention.

Our insurance programs provide specifically that a consumer’s premium can be refunded within 10 days of the original purchase and as long as they have not filed a claim, or the date of the event has not passed.

The consumer contacted us for a premium refund on May 13th. The insurance had been purchased on April 20th. As the request was not made within 10 days, we were unable to accommodate his request.

However, we are willing to make a one-time consideration in this matter if the consumer can provide our Sales Support Department with evidence he received a full refund from [redacted].

Please feel free to contact me should you have any additional questions.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

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Description: Insurance Companies, Insurance Services, Insurance Agencies and Brokerages (NAICS: 524210)

Address: 9950 Mayland Drive, Henrico, Virginia, United States, 23233

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