Allianz Global Assistance

Review: I did got hotel insurance for my trip, and for an emergency I can NOT make it. I filed claim with 18 pages, and they need all my medical history.

I did give them what they ask for but I have NOT get my money back. "scam company"

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.

Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.

In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policy. The claim is also pending for the trip itinerary and proof of payment for the trip cost. Without these documents, we are unable to process the claim.

Sincerely,

Claims Escalation Analyst

www.allianzassistance.com

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have submitted all documents they ask for.]

Regards,

Review: Please see attached for Travel Insurance policy.

trip interruption protection travel trip delay coverage was not refunded missed flight in dc had to be back to work next day would not schedule us

til next day I had my 81 and 80 mother with us had to rent a car and return from Washington dc to Huntington wv they only will pay for van. our plane was 5 minutes late and they said our plane would held but it was not my father was in a wheelchair. [redacted] would not assist us in any way with getting us home that night or to find us a hotel I feel they should reimburse us the fees of interruptionation protection has stated in our contract and not just the coverage of a car I had to miss a day of work because of traveling all night in a car 6 hour trip it is stated travel trip delay coverage 200.00 trip interruption 350.00 I fell they should at least refund us for delay coverage the date of this incident was Monday July 1 2013

__________________________________________________

July 29/13 - Additional information provided by the consumer.

we have spoken to the company they said all they would pay for was the rental car When I was at the airport (Washington DC ) they united courtesy desk said I did not have insurance they told us we were on stand by for the next day in which my wife was soppose to be back at work. I was traveling with my 2 elderly in-laws wife and grandson we were on our way home from Portland Maine. My father in law is 82 yrs old handicap needing assistance with wheelchair they took the wheelchair away from him and his wife left him sitting without assistance while my wife and I were trying to arrange flight arrangements. I feel they should reimburse us part of our travel because it was intereupted or delayed as stated that they should cover move than just a car I had to drive 6 1/2 hours from Washington to Charleston Wv where we left our car at that airport we when had left the week before. They told us it was weather related in Portland why our flight left late when there was no plane there to begin with to take off. and there was flights from other airlines coming and going even though there was some rain. We were told our flight in DC would wait for us and it was taxing out as we were getting off our plane. I will never fly [redacted] again! there was another flight in Maine that they had made a mistake and did not have a pilot to fly those poor people to Chicago maybe that is what happen to us and why there was no plane there to take us on time to DC because there weather sure wasn't a problem for the other airlinesDesired Settlement: our insurance with allanz global assistance states

travel trip delay coverage $200.00

Trip [redacted] both senior citizens ages 81 and 80 years of age [redacted] is handicap I feel that all of our fees should be honored as stated in the contract our flight date that this occurred was July 1 2013

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention.

Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.

In particular, the coverage provided reimbursement for the out of pocket expenses incurred due to a travel delay. The benefit does not pay out the maximum amount as an inconvenience benefit.

Our records indicate that the only out of pocket cost was the additional transportation expenses to return home and they were reimbursed for that amount. The consumer has claimed the limit of liability for the Travel Delay benefit for all travelers and is not eligible for that compensation.

At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured was a more favorable response.

Sincerely,

Claims Escalation Analyst

www.allianzassistance.com

Review: I purchased this insurance for a flight, for a funeral I was attending and when the services where changed due to religious reasons, I changed my flight but insurance refused to except the change and charged me $200.00. I sent documentation several times but they continue to reply with we need more.Desired Settlement: I would like my refund as per the reason for purchasing the insurance to begin with.

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. We were originally unable to make a determination on the claim because we required verification of the incident (obituary, death certificate); however, from the complaint it is clear that the death occurred prior to the purchase date. As the cause of loss was not listed as a named peril (rescheduling due to a change in funeral services), we have denied the claim and sent the consumer documentation to his email address. I regret that we are unable to provide a more favorable response at this time. Sincerely, Kalinda H[redacted]Claims Escalation Analyst

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I booked a flight to Seattle for my wife through [redacted] because I was working there on a project, on the [redacted] website there was an option to add travel insurance which literally said to protect your purchase incase your plans change etc, refund of your tickets upto 100%, but it didnt say anything about any clause that there has to be something critical in order to process the claim like only in case of an emergency I can claim it. So I had to cancel her flight because my project got cancelled and I called the company for my refund, they told me they can't refund anything because I have to have a valid reason like death or emergency in order to process a claim they told me all this was mentioned after I purchased the insurance, but I got the email after I bought the tickets which at that point were nonrefundable. So to make the long story short, they did false advertisement portraying that I was covered and then hit me with a clause. So I literally wasted $531 on air fare but I did cancel the policy to get the $26 refund.Desired Settlement: Even though I cancelled the policy, I would still want them to refund me my airfare of $531.

Business

Response:

Dear Ms.[redacted]:

Thank you for forwarding this matter to my attention.

Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer on 05/13/2014 at 2:15PM EST. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium

The agent was correct in that the insuring agreement did not provide coverage for the consumers loss. The consumer canceled the policy during the 10 day satisfaction guarantee period and the premium has been refunded. As the policy has been canceled, the consumer is not eligible for a claim of reimbursement for the airline ticket.

Sincerely,

Claims Escalation Analyst

9950 Mayland Drive

Richmond, Virginia 23233

www.allianzassistance.com

Review: Got a room with [redacted] on 04-15-2015 paid for insurance on the Hotel I lost my job next day on 04-16-2015 [redacted] told me to contact ALLIANZ Global Assistance they me a claim number '[redacted]' I full out all the forms and faxed it to them . I call a week later they needed my termination paper and a Bank Statement I faxed it to them. $282.80 is what I paid for the room and $12 for insurance.Desired Settlement: Refund of $282.80

Business

Response:

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium. The consumer has filed a claim for employment termination. The policy provides coverage for this reason if you are terminated after your purchase date, have been with the company for three continuous years and the termination was due to no fault of your own. At this time, we do not have verification of the length of employment. The claim is pending for this documentation. The consumer may contact the Claim Department at [redacted] to obtain more information on the claim process. Sincerely,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] put us through 6 hours of hell on the phone, no one new any thing they could not find our reservation , they hung up on us like a million times. the only reservation they kept finding was a past one from Dec. I was very dissatisfied with the way they handled our problem. all we want is our money back, and be done with hot wire and never use them again. there is a 10 day satisfaction, and we were not satisfied by any means. thank you

Review: We bought travelers ins. through Allianz. This was for a 50th anniversary trip to AK. (first vaca in 12 years and first cruise.) 3 days into our 13 day trip my husband had [redacted] and we had to go home for treatment. We are in the process of working on the claim but we started Sept. 8 and are not finished! When I call to see what the status of my claim is, the automated system tells me go online for status. When I go online the site does not recognize my claim number nor policy number ! They did refund the unexpected flight home and each time they asked for back up info I complied. Then they asked for more. I followed through again. I was told the last paperwork was in review and we would hear something by Jan. 30. Nothing happened. I called my agent for help and she contacted them again Feb. 2nd and was told we would hear something in 48 hours. That was 8 days ago!

I am totally disgusted for this runaround ! I expect to be refunded more than half the cost and never expected this delay in payment !Desired Settlement: I want this finalized ASAP. I expect to be reimbursed for more than half the cost of this trip. We only started to enjoy the trip. We never even got to see the cruise ship..I would like the amount refunded to be itemized so I know what they are covering, not just a lump sum.

Business

Response:

Dear Ms. [redacted],Thank you for bringing this matter to my attention. Our records indicate that the consumers claim was finalized and paid on 2/19/2014. We apologlize for any frustration the process may have caused the consumer. If the consumer has any questions regarding payment, they may contact the Claim Department at [redacted]. Thank you,[redacted]Claims Escalation Analyst

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I was billed for ticket insurance after purchasing tickets on line through a [redacted] site. I received notice that I had also purchased this ticket insurance. The amount was $18.60. I am very diligent about reading details of my on line purchases. I have no recollection of selecting this insurance, and would not have authorized this purchase. I do not know where the information to purchase was buried in the print, but feel this was purposely done to hide the selection in order to open unauthorized insurance policies.Their "guarantee" says they will refund the premium if they are notified within 13 days of purchase. I received the notification 11 days after purchase, which was my first indication I had been billed for this. Now they are giving me the run around as it is past 10 days.I feel this is a set up and is not posted clearly as the tickets were being purchased.Desired Settlement: I want this amount of $18.60 credited back to the charged credit card.

Business

Response:

Dear [redacted]Our records indicate a refund for the insurance premium was credited to your card on 12/30/14. If you do not see a credit on your next billing cycle please contact us at [redacted]Sincerely,[redacted]

Review: On November 12, 2013, I purchased tickets for the musical [redacted] in [redacted], for January 4, 2014. Unfortunately, I had to end up canceling the event due to a bad snow storm that had taken place the weekend of the event (January 4, 2014). I purchased insurance from Allianz Global Assistance just in case an emergency occurred such as this. When I called Allianz Global Assistance to let them know that I had to cancel due to a snow storm and wanted to choose another date to see the show. The sales clerk told me that I had to complete a form before I would be able to receive a refund. If I wanted to see the show on another weekend, I had to purchase additional tickets I immediately faxed the form to the Claims Department on January 2, 2014, and an email was sent on January 3rd, letting me know that they received my claim. The email specified that it was being reviewed and they would contact me shortly. However, on January 23rd, I received an email stating that my claim was denied due to the insurance program provided trip cancellation benefits for the named perils outlined in the insuring agreement. Unfortunately, bad weather conditions preventing you getting to the event was not included among those reasons. Before you are able to read the FULL policy, you must 1). Purchase the tickets for the event and 2). Purchase the insurance policy from Allianz Global Assistance then you will receive an email with the Full policy requirements. I think this insurance policy is false advertising and no one should waste their money by purchasing this garbage. I can understand if I cancelled the event for no reason but we had a bad snow storm that was affected the entire East Coast. Instead of Allianz Global Assistance denying my claim they should have given me the option to choose another weekend.Desired Settlement: Change their policy and requirements.

Business

Response:

Thank you for bringing this matter to my attention.

Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. These terms were readily available prior to purchase on the event website and were also emailed to the consumer along with a 10 day satisfaction guarantee period if the coverage did not meet the consumer’s needs.

As the cause of loss was not listed as a named peril in the insuring agreement we were unable to provide coverage for the consumer’s loss.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I reject this offer because I should have been given the opportunity to be able to select another date to see the show. Due to a bad snow storm that affected the entire east coast, I had to end up cancelling which cost me $356.70. There were other venues that were affected by the snow storm that allowed individuals to trade in their tickets and select to see another show on a different date. Per the website, it was recommended that this insurance policy be taken out when you purchase tickets, however, it does not cover for inclement weather which could affect any individual. Any assistance would be greatly appreciated.

Regards,

Review: I paid for a travel insurance policy through Allianz Global Assistance for my daughter and her friend. When they had to cancel for a reason covered by the policy, we received one check for my daughter's refund. No check has been sent for the friend's refund. Everyone we talk to gives us a different story and for weeks we have been told the check will come in a few days. It has been months now and still we have only half of the refund for which we bought the insurance policy.Desired Settlement: We want Allianz to honor the insurance policy in full as they promised, not just half of it. We want them to quit telling us a different story every time and just send the check. They acknowledge that we have a valid policy and already paid half. Finish the job.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.

Our insurance records indicate that the check was sent out multiple times and voided because it wasn’t received. Another check was sent out on 09/11 to a different address as requested.

Sincerely,

Claims Escalation Analyst

www.allianzassistance.com

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I have booked a flight [redacted] to [redacted] before july long week end and I took insurance for my flight through Allianz Global Assistance USA. After booking the flight on the day of the travel the flight got delayed eventually cancelled. and I was re booked for different flight twice and cancelled. After that delta airline did not assure me of any flight or accommodation that night. having no other choice I rented a rental vehicle and left to Wisconsin on road.

But when I made a claim they say that flight resumed normal in 24 hrs so they wont pay the claim. but the fact that delta did not offer any flight at that time in-spite of me spending on phone for 2 hours with delta for a flight.

This just unjust and not a good practice for Allianz Global Assistance USA. they just want to find a way to not pay the ticket price.Desired Settlement: payment of my claim

Business

Response:

[redacted]

Thank you for forwarding this matter to my attention.

Please have the consumer provide a claim or proper policy number so that we may address their concerns.

Sincerely,

I would rather loose money than to ever use this company again, I had to cancel a trip, called and canceled in ample time. I’ve had to cancel trips before and all I had to say is something came up or for personal reasons. Allianz, says the only way you can retrieve your money is through sickness with traveler or travelers family. The first time I called regarding canceling my trip I was explaining to a gentleman representative that I needed to cancel for personal reasons he started laughing, I asked him what was the problem (I assumed saying “personal” was not going to get my money back) I requested a supervisor she took my e-mail and sent me all these papers to fill out, she also said she would talk to the representative.
I called backed the second time again we went round and round as I was explaining to the young lady it would have been nice if the company would have put the rules down before I paid my $17 the representative said it was your option to purchase it or not and you chose to purchase (I liked to puke). I explained I thought they where associated with [redacted] (that’s why I purchased), since they were on the same page as [redacted] and I thought they where legit. Her response was; No we’re separate from [redacted].
After speaking with these is I called [redacted] back they explained to me that company’s like Allianz are not affiliated with them what so ever and they usually just pop up/attach themselves on the end of the payment site/page. [redacted] was so gracious to me they refunded all my money back with NO questions ask and many apologies even though they have NO affiliation with Allianz.
Allianz this is why we pay for travel insurance so we can be taken care of if things come up-not always illnesses happen. Shame on you Allianz, how YOU make money on others with problems. Thank You [redacted] for taking care of your customer(s), sadly to say this company Allianz will never have the kindness for it’s customers as YOU have. Team [redacted]!!!

So far this has been a bad experience. I am a sorry sap that usually buys insurance but NEVER needs to use it. I was flying to Texas to visit a friend, a week before my trip my husband had a minor routine procedure. His healing process went bad, and instead of 1-2 days it took over two weeks for him to heal. Because his consultation was back in May this was a foreseen circumstance. Mind you, when I bought my ticket, I didn't think I'd have any issues with anything, my husbands procedure didn't even cross my mind as something to be concerned about. Yet, the unforeseen happened, but it's still pre-existing to them. I had to cancel my trip, I even called them to make sure my situation was okay. But I still had no choice but to cancel, he was in no condition or physical ability to take care of our kids, couldn't walk, stand or drive. Today I find out they denied my claim, and now I have to go through an appeal process that most likely I'll have to take to the Revdex.com. This was completely out of our control, this was a routine procedure, there was NO indication anything could possibly go wrong. I'm quite upset, especially because I tried to do the right thing and call them first to make sure it was okay.

Review: I had so many issues with this company. There customer service was horrible, their website wasn't clear when I needed to file a travel insurance claim, I was given false information when I called the company about filing the online claim, they stopped processing my claim without telling me for no reason and when they finally did process the claim they used every loop hole possible to not pay me the amount that was appropriate.Desired Settlement: They need to better educate their employees so they are giving factual information and processing claims correctly the first time. Their insurance policies should be much more clearly stated. As they are now, they are very misleading to the consumer. I would never purchase travel insurance from them again because I would always be concerned about how they are going to get out of paying me back for the money that I am entitled too. The overall process of working with the company was exhausting and frustrating and I felt completely taken advantage of.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the insured.

Our claim review process is 7-10 business days after all documentation has been received.

According to the information on file, the consumer’s loss was covered under the Travel Delay benefit and this benefit had a daily limit for each day of delay.

The claim has been reviewed and the proper decision was made.

Sincerely,

Claims Escalation Analyst

www.allianzassistance.com

ZERO ... negative if possible. Bought insurance for trip. Found out week before departure wife's sister has cancer, had major surgery 2 days before trip wife flew to be with her sister. Cancelled hotel, air, etc. Allianz ran us around in circles for 3 months. Sent trip cancellations, ticket receipts, emails, letter from hospital plus hospital discharge papers to Allianz; faxed, mailed and downloaded onto their website. WHAT a bunch of crooks !!! DO NOT USE THEIR SERVICE - Waste of Your Money and You Will Be Sorry if You Have a CLAIM.

Review: I purchased travel insurance and cancelled the trip weeks before travel date. The company is requesting a lot of personal information that doesn't relate to my refund. I've provided quite a lot of information and now I'm waiting on my refund. It's been two months since I sent the information.Desired Settlement: refund

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention.

Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage.

According to the documentation on file, the insured’s cause of loss was included in the insuring agreement but was subject to the terms and conditions of the certificate of insurance.

One of the exclusions was that we do not cover for known and foreseeable events. The situation that led to the change in the consumers travel plans occurred on April 26, 2013 which was prior to the purchase date on May 31, 2013.

Accordingly we have declined to cover the consumers claim.

Sincerely,

Review: I cancelled my travel insurance within the time line. They sent me a letter stating my account has be credited back the amount. This was 12-21-2015. As of 2-29-2016 the money has not been put back in. since the letter I have called 4 times to try to get the money and they say they will contact me when they find the problem. Three months later still have not received a call from them. I have to keep calling with the same results. NOTHING.Desired Settlement: Just send me my money. Cash, good check, or put it back in my account just as long as it is done.

Business

Response:

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer has endured.The updated information on the account from finance on March 1st indicated that the insured was refunded back to his [redacted] card. If the consumer still has not received the refund, he is encouraged to call and request to speak to management. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The money has not been put back. It was not an [redacted] card and I have asked to speak to managment and I am not allowed to. I have asked to speak to billing and they will not. I have turned the matter over to my bank ( which the money came from). They credited my account but it didn't come from Alianz. My bank is disputing the charges but still haven't heard back from Alianz

Regards,

Review: Hi,I faced the below issue with [redacted] and Allianz global assistance I booked a hotel through [redacted] website (on may 19th 2014) along with allianz global assistance policy ..in which policy shows that if you are laid-off/and other reasons they will refund full lodging money if we cancel in advance This is regarding to Global alliance travel policy no [redacted] I called to one of your representative on the same day which I booked(may 19th 2014) to cancel my hotel booking ($157.71 for hotel + $8.00 for hotel protection policy) and also to get full refund, since I got laid-off from the company, the Representative informed me that he cancelled my policylater on I received email saying that I got refunded only for $ 8.00 (actually I booked hotel + policy for $ 165.71) which states that they cancelled only policy and not the hotel lodging and then I got fed up and I called global assistance again and he said nothing can be done from their end ..... allianz is saying that since they cancelled the policy , they can't give refund of full amount , so I was forced to check with [redacted] ... and [redacted] says as per his policy no refund at all for any reason ...later on I was calling both allianz and [redacted] for almost 2-3 hours and nothing turn out ..[redacted] is pointing allianz and allianz is pointing [redacted] ... but these guys are doing business togetherand one of your Representative from allianz told me to inquiry with hot-wire ...now [redacted] is asking me to check with global assistance ,since they can't refund my money pl let me know thanksDesired Settlement: Hi,I faced the below issue with [redacted] and Allianz global assistance I booked a hotel through [redacted] website (on may 19th 2014) along with allianz global assistance policy ..in which policy shows that if you are laid-off/and other reasons they will refund full lodging money if we cancel in advance This is regarding to Global alliance travel policy no [redacted] I called to one of your representative on the same day which I booked(may 19th 2014) to cancel my hotel booking ($157.71 for hotel + $8.00 for hotel protection policy) and also to get full refund, since I got laid-off from the company, the Representative informed me that he cancelled my policylater on I received email saying that I got refunded only for $ 8.00 (actually I booked hotel + policy for $ 165.71) which states that they cancelled only policy and not the hotel lodging and then I got fed up and I called global assistance again and he said nothing can be done from their end ..... allianz is saying that since they cancell

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured.

I have listened to the phone call and during that phone call the consumer advised that he wanted to cancel the travel program and the reservation. The agent had the consumer confirm that he wanted to cancel the policy and confirmed the last four digits of the policy number. The consumer agreed. The agent advised that once the policy has been canceled a claim can not be filed and the consumer indicated he understood. The consumer was advised that the credit in the amount of $8.00 will be refunded by to the card.

The consumer then wanted to know who to talk to for the remaining amount and was then transferred to [redacted].

At this time I regret that we are unable to provide the consumer with a more favorable response.

Sincerely,

Review: I rented a car through [redacted] and added $9.00/day insurance from Allianz for property damage. When I went to [redacted] (the company selected through [redacted]), they did not have a car available. I had to take my own car which was not up to the trip. I contacted Allianz IMMEDIATELY when I returned home from out of town (the next day), and asked them not to process the payment inasmuch as the car was not available and there was no rental. Their response is that I was "too late." I couldn't get a refund. Their policy clearly states that it is refundable if notified "before the trip starts." Since I NEVER rented a car, there was no trip to start. I complied with their terms and now they are refusing to refund the amount even though NO rental was ever made.

This is fraud and it is an unlawful use of my credit card. I used a company credit card, and now I am in jeopardy with my company, and this amount, if required to be paid, will come out of my pocket. This is a scam. The person I got the email from is "[redacted] I." They don't even use their full names. The two emails (mine to them and their response) are attached if I am allowed to attach documents.Desired Settlement: Immediate refund and a negative Revdex.com rating or complaint status. Thank you so very much.

Business

Response:

Dear [redacted]:

Thank you for forwarding this matter to my attention.

Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.

The consumer contacted the Customer Service Department after the travel dates on the policy had past; therefore, the agent was correct in advising that the request should have been made at the time the car could not be rented.

We are going to go ahead and issue a refund of the $18.00 premium as a one-time consideration to the consumer.

Sincerely,

Claims Escalation Analyst

www.allianzassistance.com

Review: I bought tickets for the [redacted] Concert in Sacramento Ca. for 12/4. On the fourth I got sick with the stomach flu and could not make the concert. I did not see a Dr. for the illness but stayed home.Desired Settlement: Just refund the money I payed less the insurance fee.

Business

Response:

Dear Ms. [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order for Trip Cancelation for medical reasons to apply. Our records indicate that an exam was not performed. As the loss did not meet the terms of the insuring agreement, we were unable to honor the claim for payment. I regret that we are unable to provide a more favorable response at this time. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Review: I called this Company on TuesdAY May 21ST, to cancel My trip to Richmond, Va due to a death of one of my Realitives. I'm thiking that Since I bought travel Insurance for my plane ticket. everything would be ok. wrong? I was told that in order for me to get all my Money back I had to supply a obituiary or death certificate. Ok for starters that is none of this company business. If I can't go on this trip. Then I cant go. I bought the insurance and I had to cancel the trip. Providing this company with Info that Is none of your business and I am grieving. Is unacceptable to me. Cancel My trip And Move on.Desired Settlement: I want a refund of the total. amount of $373.59. I will make sure to never use your services ever again. my [redacted] iternary number is [redacted]. I do not want any phone calls about this just e-mail. If I cannot have a refund and You still request the info stated as far as a certificate of death, etc. I will contact a lawyer and maybe I can get my money back that way.

Business

Response:

Dear Ms. [redacted]:

Like any other type of insurance, if a consumer is making a claim they are required to submit documentation that will allow an insurer to determine if they are going to be able to make a claim payment. When a consumer wishes to be reimbursed for the passing of a relative, it is not burdensome to request official verification of that person's death.

We look forward to receiving the requested documentation from the consumer so that we may be able to finalize our review of her claim.

Sincerely,

[redacted], Manager, Regulatory Claims, USA

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

2 reasons why I am rejecting this. First off my last name is not Mrs. [redacted].

second. I want my Money back for this trip. I should NOT have to provide any documents. If I cant go I cant go. Its not that difficult.

So that we are clear. My full Name is [redacted]

I go By Miss [redacted] or MIss [redacted].