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Review: I am writing to you today with a serious complaint about Allie Parking Garage Corporation located at [redacted]. I have been parking at this location for the last four years. On Thursday August [redacted], when school classes resumed, I pulled in to the garage at 11:00 am. The manager, [redacted], knows me and my car well. He parked it for me after I informed him I would be returning to pick it up around 9:00 PM. The garage was full and he pulled my car up to the higher floors.When I returned for my car at 10:00 PM, the garage was empty. The only car I saw as I walked in was my own. It was severely damaged with the left side of the bumper scratched and partially detached. The evening worker told me: "I saw your car damaged while I was parking cars and decided to pull it down to the entrance for you." I was told to fill out a damage report and call the manager in the morning. I told the worker that I refuse to pay for the ticket until I spoke to someone and was assured that the damage would be likely fixed: "[redacted] will work it out with you."I called [redacted] the following morning. He did not deny that the damage happened in the garage. He asked me why I didn't pay the ticket, to which I responded "I will pay as soon as I speak to someone about repairs." He said "Fine. Someone will call you after the Jewish holidays on Tuesday." No one called.I gave it till the following Thursday (September [redacted]) and called [redacted] again. He said "I won't give your report to the main office until you pay for your ticket." I came in to speak to him on Friday the [redacted] and he once again agreed that I could pay when the management would call me (which he promised would be on Monday). Once again no one called and when I contacted him again he said " "someone will fix your car. Just pay for the ticket." I paid on September *, 2013. Since then no one has called me, the main office said it never even got my report from [redacted], and each time I call to try to speak to the boss I am given an excuse that he is not there.Desired Settlement: I would like Allie Parking Garage to pay for the damage that was done to my car while it was parked in their garage. Specifically I would like them to pay for the fixing of the front driver's seat bumper that is hanging off and scratched.

Consumer

Response:

At this time, I have not been contacted by Allie II Parking Garage Corporation regarding complaint ID [redacted].

They refuse to speak to me directly (communicating only through the school administration that I complained to). They refuse to fi my car they damaged in their garage.

Sincerely,

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Description: PARKING STATIONS/GARAGES-CONSTRUCTION

Address: 425 West 59th Street, New York, New York, United States, 10023

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