Allied Appliance Maintenance

This letter is in reference to the complaint filed by [redacted] , August 1, 2015.Mr [redacted] 's vehicle was towed in to our Collision Center on 07/08/Theindependent adjuster, [redacted] , from [redacted] had written anestimate, for [redacted] , prior to us receiving.Mr [redacted] signed the repair order and a vehicle check in sheet on /16/15, wereceived the estimate and ordered the parts 07/07/We worked from theestimate written by Mr [redacted] 's insurance company and performed all work onsaid estimateWe contacted the adjuster 07/21/for a supplement, partsprice difference from estimate on the left headlight and fog lamp for $144.69.The adjuster was on the premises 07/22/looking at another vehicle and [redacted] , our Assistant Collision Center Manager mentioned Mr [redacted] 'sconcerns about a large chip in the left fender and right quarter panelTheadjuster stated the left fender had been touched up prior to him inspecting thedamage, the large chip in the right quarter panel was inconsistent with the area ofdamage and didn't feel either was accident related.We completed the repairs 07/22/and was waiting on written confirmationfrom the adjuster approving the supplement in order to release the vehicleOn07/23/Mr [redacted] stopped by and was advised of the situation [redacted] looked at the vehicle with Mr [redacted] they noticed bird droppings on thevehicle from sitting outdoors [redacted] advised Mr [redacted] that we would have thevehicle cleaned again and Mr [redacted] stated he would pay the supplement andpick the vehicle up on 07/24/2015.Mr [redacted] returned on 07/24/at 3:pm inspected his vehicle, paid thesupplement and left with his vehicleAt the time he seemed satisfied with hisrepairs and spoke to [redacted] about doing additional work to his CorvetteAround4:pm Mr [redacted] called back stating he was dissatisfied and was bringing thevehicle backHe was advised that he would need to contact his insurancecompany about his concerns because the adjuster felt they weren't accidentrelatedMr [redacted] was also informed the Collision Center Manger was onvacation and he should schedule to bring his vehicle back on another day.We will gladly take a look at Mr [redacted] 's concern with his headlamp at no costto him and will provide an estimate to repair and paint his fender We cannotpaint at no charge due to the fact we were paid $to buff scratches onlyWevalue and appreciate Mrs [redacted] 's business however we followed the estimatereceived from [redacted] and performed everything on the estimateto insurance standards.Sincerely,Robert MWoodall, IIIPresident

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed iI do not agree with this, just because I was naive and did not look at the sticker on the car, does not mean that I should've been lead to believe that I was getting the car I asked forI asked for a car with those features upfront, and when the car was brought to me, I assumed they gave me what I asked forWhen I spoke with the salesman afterwards, and started complaining about the features, he told me that the managers were aware that the features were not on there when they sold the car to meHe said when he asked them about getting a car that had the features that I wanted, they responded by saying no we are selling her one off the lotI was never told that I could not get a car with those features, for the same payments that I was paying on my trade in vehicle Regards, [redacted]

In response to Mrs [redacted] needing warranty repairs performed on her vehicle she will need to contact our Service Department at [redacted] If there is any issue with scheduling an appointment she may contact my assistant [redacted] If the repairs required are not covered under warranty Ms [redacted] will be responsible for the repairs that she authorizes.Sincerely,Robert MWoodall, IIIPresident

This letter is in reference to the complaint filed by [redacted] , January 18, As Ms [redacted] stated the color gray was listed on our website and preliminary purchase agreement in error, however there were pictures online of the actual vehicle No deceptive tactics were used to alter the color of the vehicle in the photos Color information is not provided to third party vendors such as Carfax and no color is listed on the report (attached) for this vehicle.Disclaimers (attached) are listed on the website and preliminary purchase agreements stating information such as features, options, trim level, color etccannot be guaranteed Ms [redacted] saw the photos on the website and the vehicle prior to her purchase Upon receiving email in regards to her dissatisfaction she was given the option of returning the vehicle with a full refund which was declined We feel the offer of a full refund was an appropriate resolution to this matter.Sincerely,Robert MWoodall, IIIPresident

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They tried to offer me vehicle's of lesser value and a lot more milesI just want what I thought I paid for or my money backI have made numerous attempts to get the car back in there for repairs covered by warranty and they will not respondI even had a personal mechanic call them and they still wont call me backSince all this rain I have found out how much the car leaksClose to S15,is a lot of money to spend on something with so many problemsI thought I was buying a car to last me for years not one with many problems And the electrical problems is not covered under warranty and there are many electrical problemsI have stressed a lot over this car and I want it resolvedAnd I dont appreciate not being respondec to.Thayt is the only reason I felt like he should give me a newer oneJust give me all my money back and I will go back to *** and get a reliable car
Regards,
*** ***

In response to Mrs. [redacted] needing warranty repairs performed on her vehicle she will need to contact our Service Department at [redacted].  If there is any issue with scheduling an appointment she may contact my assistant [redacted].  If the repairs required are not covered under warranty Ms. [redacted] will be responsible for the repairs that she authorizes.Sincerely,Robert M. Woodall, IIIPresident

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I strongly feel that the color was purposefully misrepresented.  The car had been sitting on the lot for some time. After asking the salesperson every possible question in regards to the vehicle, I did not ask the color.  One would assume gray is gray. The picture on the website was artfully taken as it does look gray and not the true blue that it is. So yes, I assumed the car was gray. Even my two year old son knows that the car is blue.  On the basis of purchasing a gray car we made the drive from [redacted].  Upon arrival I stated to the car salesperson that it is blue and his response was "ocean gray", there is no such color.  The car is an undesirable color, thus the inaccurate description on the website to lure customers in.  Yes, the offer to buy the vehicle back was made.  However, we were given a short amount of time to deliver the vehicle.  And we would have to make the eight hour (round trip) drive with our two year old son again.  No offer was made to come pick up the vehicle.  Nor was rental car fees offered as reimbursement. I have many friends that are in the market for a new vehicle and ask if I would recommend Woodall.  I vehemently say and will continue to say "no", as they are all about making a sale. The salesperson was dishonest about the color, knew our situation and that we would be driving a considerable distance to purchase the vehicle and lied about his follow up with me.  He never reached out to me, solely emailed my husband.  I emailed him directly and never received a response.  The lack of integrity on both the saleperson and owner is evident in their sales practices.  I wish to warn all potential customers of how the dealership operates and that the customer's happiness is of no worth.
Regards,
[redacted]

This letter is in reference to the complaint filed by [redacted], January 18, 2017.   As Ms. [redacted] stated the color gray was listed on our website and preliminary purchase agreement in error, however there were pictures online of the actual vehicle.  No deceptive tactics were used...

to alter the color of the vehicle in the photos.  Color information is not provided to third party vendors such as Carfax and no color is listed on the report (attached) for this vehicle.Disclaimers (attached) are listed on the website and preliminary purchase agreements stating information such as features, options, trim level, color etc... cannot be guaranteed.  Ms. [redacted] saw the photos on the website and the vehicle prior to her purchase.  Upon receiving email in regards to her dissatisfaction she was given the option of returning the vehicle with a full refund which was declined.  We feel the offer of a full refund was an appropriate resolution to this matter.Sincerely,Robert M. Woodall, IIIPresident

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed iI do not agree with this, just because I was naive and did not look at the sticker on the car, does not mean that I should've been lead to believe that I was getting the car I asked for. I asked for a car with those features upfront, and when the car was brought to me, I assumed they gave me what I asked for. When I spoke with the salesman afterwards, and started complaining about the features, he told me that the managers were aware that the features were not on there when they sold the car to me. He said when he asked them about getting a car that had the features that I wanted, they responded by saying no we are selling her one off the lot. I was never told that I could not get a car with those features, for the same payments that I was paying on my trade in vehicle.
Regards,
[redacted]

This letter is in reference to the complaint filed by [redacted], August 1, 2015.Mr. [redacted]'s vehicle was towed in to our Collision Center on 07/08/2015. Theindependent adjuster, [redacted], from [redacted] had written anestimate, for [redacted], prior to us...

receiving.Mr. [redacted] signed the repair order and a vehicle check in sheet on 07 /16/15, wereceived the estimate and ordered the parts 07/07/2015. We worked from theestimate written by Mr. [redacted]'s insurance company and performed all work onsaid estimate. We contacted the adjuster 07/21/2015 for a supplement, partsprice difference from estimate on the left headlight and fog lamp for $144.69.The adjuster was on the premises 07/22/2015 looking at another vehicle and[redacted], our Assistant Collision Center Manager mentioned Mr. [redacted]'sconcerns about a large chip in the left fender and right quarter panel. Theadjuster stated the left fender had been touched up prior to him inspecting thedamage, the large chip in the right quarter panel was inconsistent with the area ofdamage and didn't feel either was accident related.We completed the repairs 07/22/2015 and was waiting on written confirmationfrom the adjuster approving the supplement in order to release the vehicle. On07/23/2015 Mr. [redacted] stopped by and was advised of the situation. [redacted] looked at the vehicle with Mr. [redacted] they noticed bird droppings on thevehicle from sitting outdoors. [redacted] advised Mr. [redacted] that we would have thevehicle cleaned again and Mr. [redacted] stated he would pay the supplement andpick the vehicle up on 07/24/2015.Mr. [redacted] returned on 07/24/2015 at 3:00 pm inspected his vehicle, paid thesupplement and left with his vehicle. At the time he seemed satisfied with hisrepairs and spoke to [redacted] about doing additional work to his Corvette. Around4:30 pm Mr. [redacted] called back stating he was dissatisfied and was bringing thevehicle back. He was advised that he would need to contact his insurancecompany about his concerns because the adjuster felt they weren't accidentrelated. Mr. [redacted] was also informed the Collision Center Manger was onvacation and he should schedule to bring his vehicle back on another day.We will gladly take a look at Mr. [redacted]'s concern with his headlamp at no costto him and will provide an estimate to repair and paint his fender.  We cannotpaint at no charge due to the fact we were paid $46 to buff scratches only. Wevalue and appreciate Mrs. [redacted]'s business however we followed the estimatereceived from [redacted] and performed everything on the estimateto insurance standards.Sincerely,Robert M. Woodall, IIIPresident

This letter is in reference to the complaint filed by [redacted], November 3, 2016.  Ms. [redacted] had contacted our dealership on multiple occasions prior to purchasing a 2016 Nissan Altima 2.5 SR on 08/30/2016.  Since the beginning of the negotiations (12/19/15) Ms. [redacted] was...

interested in a 2016 Altima SL which has more features but was not satisfied with the purchase price/payment amount for that model and decided to wait for better incentives.It was explained to Ms. [redacted] on numerous occasions in order to acquire a purchase price/payment that she felt was acceptable she would have to choose a car with less options.  Ms. [redacted] opted to buy a SR model for a purchase price/monthly payment that she was satisfied with.  Ms. [redacted] was knowledgeable about the features she desired, the only additional option promised to her was leather which was installed (We Owe attached).Ms. [redacted] viewed the vehicle prior to purchasing and a Manufacturer's window sticker is prominently displayed on all new vehicles which details all options/features on the vehicle.  In no way did we attempt to mislead Ms. [redacted] and we regret that is her opinion.Sincerely,Robert M. Woodall, IIIPresident

This letter is in reference to the complaint filed by [redacted], September10, 2015. Ms. [redacted] purchased a used 2012 Chevrolet Cruze with 30,871 mileswhich was still under warranty June 24, 2015. Since we have made several repairsat no charge to the customer (attached). Ms. [redacted] has...

expressed herdissatisfaction with her vehicle and we have offered to exchange her vehicle fortwo different vehicles within the same price range and she has declined.We have responded to GM in reference to her complaints and believe she hasbeen issued a certificate/voucher towards the purchase of a new vehicle. Ms.[redacted] wants a more expensive vehicle with no out of pocket cost which is notreasonable, We have made a valiant attempt to rectify this situation with noresolve.Sincerely,Robert M. Woodall,  III