Allied Auto Warranty

June 4, To Whom It May Concern:We are writing this response to the complaint filed by Ms [redacted] against our organization We truly appreciate the opportunity to address this situation.Firstly Ms [redacted] originally purchased her policy from us on October 10, We have attached an actual copy of Ms [redacted] 's signed agreement which clearly shows this is the case Secondly, despite Ms [redacted] 's claims that the number on the contract is not working, if you take the time to review the contract the number Ms [redacted] claims she tried to call on a couple of different occasions ###-###-#### is not listed anywhere on the agreement We are not clear as to where Ms [redacted] obtained this telephone number, but clearly it was not from the contract she signed with us as she states in her complaint.The last time we contacted or attempted to contact Ms [redacted] was on October 11, It is customary for our processing department to contact our client's once we have received their signed policy agreements via EchoSign as a courtesy and this is why this call was placed to her Due to the fact Ms [redacted] 's account has been and is in good standing we would have had absolutely no reason to contact her after this date.On May 9, @ 9:am we received a missed call on our customer service line of ###-###-#### from Ms [redacted] 's telephone number of ###-###-#### Our processing department attempted to call the number back at 9:am and they received no answer and no message was left due to the fact Ms [redacted] did not leave a message identifying herself.On May 12, @ 7:am we received a voicemail on our customer service line of ###-###-#### from Ms [redacted] Her voicemail claimed that we had called her on May 8, and that she was treated rudely I did not actually receive the voicemail until I checked the messages when I got into the office at 9:am On May 12, @ 9:am I called Ms [redacted] to address the voicemail she had left for us I explained to Ms [redacted] that I had not contacted her and would have no reason to do so I also explained to her that our ###-###-#### number is only an inbound line and that all of our outbound calls show up under a area code, just like the call I had just placed to her Furthermore, I was not even in the office on May 8, as I was out on appointments with car dealerships for that entire day Ms [redacted] then continued to insist that I sounded exactly like the person she spoke with I then asked her how long was the conversation she had with the person she spoke with and she stated that it was about ten seconds I responded that it seemed like it would be very difficult to match my voice to someone she had spoke with for a period of ten seconds and that it was absolutely not me nor my organization that had contacted her Ms [redacted] then asked to speak with my superior and I explained that I am the person she would need to deal with She then called me a liar and some other choice words and hung up the telephone.Based on the information we have provided it is our belief that Ms [redacted] was contacted by another company In her complaint she does not state that the person that contacted her referenced the company they represent and as a company policy anytime we contact anyone our reps state both their name and the fact they are calling on behalf of Allied Auto Warranty With this in mind we would ask that before this complaint is documented as a formal complaint against our organization that Ms [redacted] provide something substantiating that the call she received was from the phone number of ###-###-#### We know this claim to be impossible because as we have stated earlier in this response this line can only accept inbound calls.In the meantime we have placed Ms [redacted] on our global Do Not Contact List when it comes to both telephone calls and emails Additionally, if after receiving our response Ms [redacted] still wished to cancel her Auto Service Contract she can contact the finance company directly at ###-###-#### and they will be able to assist her in getting this accomplished In closing, we can empathize with the way Ms [redacted] was treated, however it simply was not us who spoke to her with this level of utter disrespect and condescension.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***:
I filed a complaint against Allied Auto, Incfor a warranty plan I purchased for a Chevy AveoThe contact number listed on my contract is not a working numberI have paid $into this contract since NovIf I were trying to reach someone on the phone I couldn't
The owner did call me on May 8thDuring the conversation he reffered to me as being black and stupidI cancelled the contract immediatelyI am requesting a full refund I don't have the capability of scanning the document, but I will send it to you via usps tomorrow morning
Sincerely,
*** ***
###-###-####

I am disgusted by the way I was treated and talked to by an employee at Allied. His name is [redacted]. When I told him that I wasn't interested in one of their policies his manner changed and he became irate. He used foul language towards me on the phone. He also sent me a rude email and when I called he swore at me and said I wasted his time. Please don't do business with this man. There are multiple other complaints about him specifically. Definitely not a pleasant experience.

June 4, 2014 To Whom It May Concern:We are writing this response to the complaint filed by Ms. [redacted] against our organization.  We truly appreciate the opportunity to address this situation.Firstly Ms. [redacted] originally purchased her policy from us on October...

10, 2013.  We have attached an actual copy of Ms. [redacted]'s signed agreement which clearly shows this is the case.  Secondly, despite Ms. [redacted]'s claims that the number on the contract is not working, if you take the time to review the contract the number Ms. [redacted] claims she tried to call on a couple of different occasions ###-###-#### is not listed anywhere on the agreement.  We are not clear as to where Ms. [redacted] obtained this telephone number, but clearly it was not from the contract she signed with us as she states in her complaint.The last time we contacted or attempted to contact Ms. [redacted] was on October 11, 2014.  It is customary for our processing department to contact our client's once we have received their signed policy agreements via EchoSign as a courtesy and this is why this call was placed to her.  Due to the fact Ms. [redacted]'s account has been and is in good standing we would have had absolutely no reason to contact her after this date.On May 9, 2014 @ 9:11 am we received a missed call on our customer service line of ###-###-#### from Ms. [redacted]'s telephone number of ###-###-####.  Our processing department attempted to call the number back at 9:18 am and they received no answer and no message was left due to the fact Ms. [redacted] did not leave a message identifying herself.On May 12, 2014 @ 7:09 am we received a voicemail on our customer service line of ###-###-#### from Ms. [redacted].  Her voicemail claimed that we had called her on May 8, 2014 and that she was treated rudely.  I did not actually receive the voicemail until I checked the messages when I got into the office at 9:00 am.   On May 12, 2014 @ 9:13 am I called Ms. [redacted] to address the voicemail she had left for us.  I explained to Ms. [redacted] that I had not contacted her and would have no reason to do so.  I also explained to her that our ###-###-#### number is only an inbound line and that all of our outbound calls show up under a 602 area code, just like the call I had just placed to her.  Furthermore, I was not even in the office on May 8, 2014 as I was out on appointments with car dealerships for that entire day.  Ms. [redacted] then continued to insist that I sounded exactly like the person she spoke with.  I then asked her how long was the conversation she had with the person she spoke with and she stated that it was about ten seconds.  I responded that it seemed like it would be very difficult to match my voice to someone she had spoke with for a period of ten seconds and that it was absolutely not me nor my organization that had contacted her.  Ms. [redacted] then asked to speak with my superior and I explained that I am the person she would need to deal with.  She then called me a liar and some other choice words and hung up the telephone.Based on the information we have provided it is our belief that Ms. [redacted] was contacted by another company.  In her complaint she does not state that the person that contacted her referenced the company they represent and as a company policy anytime we contact anyone our reps state both their name and the fact they are calling on behalf of Allied Auto Warranty.  With this in mind we would ask that before this complaint is documented as a formal complaint against our organization that Ms. [redacted] provide something substantiating that the call she received was from the phone number of ###-###-####.  We know this claim to be impossible because as we have stated earlier in this response this line can only accept inbound calls.In the meantime we have placed Ms. [redacted] on our global Do Not Contact List when it comes to both telephone calls and emails.  Additionally, if after receiving our response Ms. [redacted] still wished to cancel her Auto Service Contract she can contact the finance company directly at ###-###-#### and they will be able to assist her in getting this accomplished.   In closing, we can empathize with the way Ms. [redacted] was treated, however it simply was not us who spoke to her with this level of utter disrespect and condescension.Sincerely,[redacted]

I received a call from a man saying that he was with this warranty company and wanted to know if I was still interested in coverage on my vehicle. I proceeded to tell him that I had already spoke to another agent that told me that my mileage was too high for me to qualify and when I said this he told me to go F myself and hung the phone up on me. I really don't think this is what you want to have working for you

June 4, 2014 To Whom It May Concern:We are writing this response to the complaint filed by Ms. [redacted] against our organization.  We truly appreciate the opportunity to address this situation.Firstly Ms. [redacted] originally purchased her policy from us on October...

10, 2013.  We have attached an actual copy of Ms. [redacted]'s signed agreement which clearly shows this is the case.  Secondly, despite Ms. [redacted]'s claims that the number on the contract is not working, if you take the time to review the contract the number Ms. [redacted] claims she tried to call on a couple of different occasions ###-###-#### is not listed anywhere on the agreement.  We are not clear as to where Ms. [redacted] obtained this telephone number, but clearly it was not from the contract she signed with us as she states in her complaint.The last time we contacted or attempted to contact Ms. [redacted] was on October 11, 2014.  It is customary for our processing department to contact our client's once we have received their signed policy agreements via EchoSign as a courtesy and this is why this call was placed to her.  Due to the fact Ms. [redacted]'s account has been and is in good standing we would have had absolutely no reason to contact her after this date.On May 9, 2014 @ 9:11 am we received a missed call on our customer service line of ###-###-#### from Ms. [redacted]'s telephone number of ###-###-####.  Our processing department attempted to call the number back at 9:18 am and they received no answer and no message was left due to the fact Ms. [redacted] did not leave a message identifying herself.On May 12, 2014 @ 7:09 am we received a voicemail on our customer service line of ###-###-#### from Ms. [redacted].  Her voicemail claimed that we had called her on May 8, 2014 and that she was treated rudely.  I did not actually receive the voicemail until I checked the messages when I got into the office at 9:00 am.   On May 12, 2014 @ 9:13 am I called Ms. [redacted] to address the voicemail she had left for us.  I explained to Ms. [redacted] that I had not contacted her and would have no reason to do so.  I also explained to her that our ###-###-#### number is only an inbound line and that all of our outbound calls show up under a 602 area code, just like the call I had just placed to her.  Furthermore, I was not even in the office on May 8, 2014 as I was out on appointments with car dealerships for that entire day.  Ms. [redacted] then continued to insist that I sounded exactly like the person she spoke with.  I then asked her how long was the conversation she had with the person she spoke with and she stated that it was about ten seconds.  I responded that it seemed like it would be very difficult to match my voice to someone she had spoke with for a period of ten seconds and that it was absolutely not me nor my organization that had contacted her.  Ms. [redacted] then asked to speak with my superior and I explained that I am the person she would need to deal with.  She then called me a liar and some other choice words and hung up the telephone.Based on the information we have provided it is our belief that Ms. [redacted] was contacted by another company.  In her complaint she does not state that the person that contacted her referenced the company they represent and as a company policy anytime we contact anyone our reps state both their name and the fact they are calling on behalf of Allied Auto Warranty.  With this in mind we would ask that before this complaint is documented as a formal complaint against our organization that Ms. [redacted] provide something substantiating that the call she received was from the phone number of ###-###-####.  We know this claim to be impossible because as we have stated earlier in this response this line can only accept inbound calls.In the meantime we have placed Ms. [redacted] on our global Do Not Contact List when it comes to both telephone calls and emails.  Additionally, if after receiving our response Ms. [redacted] still wished to cancel her Auto Service Contract she can contact the finance company directly at ###-###-#### and they will be able to assist her in getting this accomplished.   In closing, we can empathize with the way Ms. [redacted] was treated, however it simply was not us who spoke to her with this level of utter disrespect and condescension.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Dear Ms. [redacted]:

I filed a complaint against Allied Auto, Inc. for a warranty plan I purchased for a 2004 Chevy Aveo. The contact number listed  on my contract is not a working number. I have paid $79.95 into  this contract since Nov. 2013. If I were trying to reach someone on the phone I couldn't.

The owner did call me on May 8th. During the conversation he reffered to me as being black and stupid. I cancelled the contract immediately. I am requesting a full refund.  I don't have the capability of scanning the document, but I will send it to you via usps tomorrow morning.

Sincerely,

###-###-####