I do not feel comfortable resolving an insurance dispute in this forumI will not provide detailed medical information to a patient regarding psychiatric care in this forumI urge you to communicate with *** *** or *** ***, who has your account assigned to her deskYou may reach our office from 8am - 7pm Mon/Tues or 8am - 5pm Wed - Fri
If you insist to communicate through a third party as opposed to the direct communication, I will insist you sign a HIPAA release form as we will not be able to release private health information without you realizing what rights you are giving up
Lastly, the itemized bill you requested today shows there are $in NSF check charges that are being collected by our client
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not an insurance dispute. This is a validation of debt dispute and your
company’s business practices. This is
not about $54.26. If you can validate
the amount in question I will pay you right now. All I want is for you to validate the debt by: 1)Providing me a copy of the amounts
charged by your client and the dates of service. 2) Provide proof of *** payments applied
to the debt. 3) Provide proof of
Medicare’s payments applied to the debt.
4) Provide proof of the co-pays I paid applied to the debt. This seems like a very reasonable and
responsible request
I did call your company yesterday and talked to a very
annoyed, aggressive and rude woman. I
will not be calling again. You do get
more from people when you are nice and treat them like human beings rather than
an account number. I also do not insist
to communicate through a third party. I
have every right to contact the Revdex.com
There is no reason to share personal information. Please just mail me what I have requested You might want to know while in this
particular situation I can share personal information, but you cannot
Also this is not regarding psychiatric care at all. This about information from you (Allied) and
your client (*** ***) providing me a bill that does not even closely match the EOBs and payments I have on file.
I did call about that and again no help.
Your employee could not even go over the information with me on the
phone
Lastly, the $NSF check I know about. Did your client inform you that I was the one
who called to let them know of the honest mistake? Or did they tell you I immediately paid it
via MasterCard when I made that phone call?
Regards,
*** ***
I am sorry, I do not understand the nature of this, complaint number threeYou called Wednesday and asked for the records to reconcile your accountThat information was mailed to youAre you saying you received this itemization showing original charges, insurance payment, and returned check fee or that you do not agree with this information? Or are you saying you did not receive this information?
There is nothing else that can be sent to you to help you understand the balance due
Please advise
Thanks,
*** ***
A medical debt from [redacted] was referred to Allied for collection 08/19/2014. On that date, a letter was mailed to the patient detailing the name of the original creditor, amount referred, and pursuant to FDCPA, there was an explanation of what steps to follow if the debt of $54.26 was in...
dispute. Our office waited 30 days to hear back from [redacted]. An attempt was made to call 314-[redacted] on 09/22/14 but reached a voice mail. Since there was no response, a letter was sent asking her to contact the office to arrange payment and again there was no response. I final letter was mailed 10/08/14 stating we had had no response from her.
There was never an attempt by [redacted] to call and question anything about the debt. We are a legitimate business providing necessary services to our clients to attempt to collect monies their patients/customers that fail to pay. We operate strictly within the laws. If [redacted] needed to ask a question about the debt, she only had to call. The indication from our client is that the amount due is the amount applied to her insurance deductible.
If the patient needs an itemized bill, other than the bill sent by our client or the explanation of benefits provided by her insurance carrier, she will need to contact Allied and ask for that document @ 800-310-3349. We will then contact our client and have those records sent to us.
Thank you,
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Who would I call and what am I to do if I did not know about
a debt? I honestly just received a
letter from you. If I did receive other
letters why would I be contacting you now and not sooner? I do care about this matter. I did call last night at around 5:30pm E.S.T.
and I only got a huge list of press “1”, “2”, “3” and then finally a
voicemail. According to the letter you
sent me your customer service hours were until 7:00pm E.S.T. I can make a copy of the letter if you would
like to see the hours you posted.
Here are the facts I have.
I did pay a $50.00 co-pay and can send you the [redacted] statement to
prove that. The [redacted] EOB states that I
may owe $35.00, but that does not take in account that I had already paid a
$50.00 co-pay. It states my co-pay should
have been $35.00. Also the [redacted] EOB
states that I may owe $14.26. [redacted]
did factor in the $50.00 co-pay, but [redacted] should have factored in the co-pay
because they are my primary insurance.
Oh, and my insurance deductible had already been met! This is all in writing on legal binding documents. I can send you the [redacted] statement, the
[redacted] EOB and the [redacted] EOB if you would like. From what I can tell from this visit and
others they either owe me some money or they owe the insurance companies money. Does that fall under insurance fraud?
I did call your company today and spoke with [redacted]. She was very helpful and nice! She is sending me the EOB information you
have. As soon as I receive this
document; I will compare it to what I have.
I just do not see how that will make a difference at all because I have
proof of the co-payment and the EOB’s from [redacted] and [redacted]. [redacted] asked if it is okay for Allied to contact
me and I said absolutely not. [redacted], if
you would like to contact me please call me and if I do not answer please leave
a message and I will call you back at my earliest convenience.
Sincerely,
[redacted]
I do not feel comfortable resolving an insurance dispute in this forumI will not provide detailed medical information to a patient regarding psychiatric care in this forumI urge you to communicate with *** *** or *** ***, who has your account assigned to her deskYou may reach our office from 8am - 7pm Mon/Tues or 8am - 5pm Wed - Fri
If you insist to communicate through a third party as opposed to the direct communication, I will insist you sign a HIPAA release form as we will not be able to release private health information without you realizing what rights you are giving up
Lastly, the itemized bill you requested today shows there are $in NSF check charges that are being collected by our client
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not an insurance dispute. This is a validation of debt dispute and your
company’s business practices. This is
not about $54.26. If you can validate
the amount in question I will pay you right now. All I want is for you to validate the debt by: 1)Providing me a copy of the amounts
charged by your client and the dates of service. 2) Provide proof of *** payments applied
to the debt. 3) Provide proof of
Medicare’s payments applied to the debt.
4) Provide proof of the co-pays I paid applied to the debt. This seems like a very reasonable and
responsible request
I did call your company yesterday and talked to a very
annoyed, aggressive and rude woman. I
will not be calling again. You do get
more from people when you are nice and treat them like human beings rather than
an account number. I also do not insist
to communicate through a third party. I
have every right to contact the Revdex.com
There is no reason to share personal information. Please just mail me what I have requested You might want to know while in this
particular situation I can share personal information, but you cannot
Also this is not regarding psychiatric care at all. This about information from you (Allied) and
your client (*** ***) providing me a bill that does not even closely match the EOBs and payments I have on file.
I did call about that and again no help.
Your employee could not even go over the information with me on the
phone
Lastly, the $NSF check I know about. Did your client inform you that I was the one
who called to let them know of the honest mistake? Or did they tell you I immediately paid it
via MasterCard when I made that phone call?
Regards,
*** ***
I am sorry, I do not understand the nature of this, complaint number threeYou called Wednesday and asked for the records to reconcile your accountThat information was mailed to youAre you saying you received this itemization showing original charges, insurance payment, and returned check fee or that you do not agree with this information? Or are you saying you did not receive this information?
There is nothing else that can be sent to you to help you understand the balance due
Please advise
Thanks,
*** ***
A medical debt from [redacted] was referred to Allied for collection 08/19/2014. On that date, a letter was mailed to the patient detailing the name of the original creditor, amount referred, and pursuant to FDCPA, there was an explanation of what steps to follow if the debt of $54.26 was in...
dispute. Our office waited 30 days to hear back from [redacted]. An attempt was made to call 314-[redacted] on 09/22/14 but reached a voice mail. Since there was no response, a letter was sent asking her to contact the office to arrange payment and again there was no response. I final letter was mailed 10/08/14 stating we had had no response from her.
There was never an attempt by [redacted] to call and question anything about the debt. We are a legitimate business providing necessary services to our clients to attempt to collect monies their patients/customers that fail to pay. We operate strictly within the laws. If [redacted] needed to ask a question about the debt, she only had to call. The indication from our client is that the amount due is the amount applied to her insurance deductible.
If the patient needs an itemized bill, other than the bill sent by our client or the explanation of benefits provided by her insurance carrier, she will need to contact Allied and ask for that document @ 800-310-3349. We will then contact our client and have those records sent to us.
Thank you,
[redacted]
General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Who would I call and what am I to do if I did not know about
a debt? I honestly just received a
letter from you. If I did receive other
letters why would I be contacting you now and not sooner? I do care about this matter. I did call last night at around 5:30pm E.S.T.
and I only got a huge list of press “1”, “2”, “3” and then finally a
voicemail. According to the letter you
sent me your customer service hours were until 7:00pm E.S.T. I can make a copy of the letter if you would
like to see the hours you posted.
Here are the facts I have.
I did pay a $50.00 co-pay and can send you the [redacted] statement to
prove that. The [redacted] EOB states that I
may owe $35.00, but that does not take in account that I had already paid a
$50.00 co-pay. It states my co-pay should
have been $35.00. Also the [redacted] EOB
states that I may owe $14.26. [redacted]
did factor in the $50.00 co-pay, but [redacted] should have factored in the co-pay
because they are my primary insurance.
Oh, and my insurance deductible had already been met! This is all in writing on legal binding documents. I can send you the [redacted] statement, the
[redacted] EOB and the [redacted] EOB if you would like. From what I can tell from this visit and
others they either owe me some money or they owe the insurance companies money. Does that fall under insurance fraud?
I did call your company today and spoke with [redacted]. She was very helpful and nice! She is sending me the EOB information you
have. As soon as I receive this
document; I will compare it to what I have.
I just do not see how that will make a difference at all because I have
proof of the co-payment and the EOB’s from [redacted] and [redacted]. [redacted] asked if it is okay for Allied to contact
me and I said absolutely not. [redacted], if
you would like to contact me please call me and if I do not answer please leave
a message and I will call you back at my earliest convenience.
Sincerely,
[redacted]