Allied Full Restoration

I have reviewed the information provided by Allied and find it to be of no surprise the caliber of their calculated responsePlain and simple, Allied will come in, work outside of an executed contract as it states "once pricing has need agreed" blow up your entire claim, piss off the insurance to the point they refuse to come back out then tell you there is not enough money in your claim to perform the work listedAllied can deny responsibility all they want, there is documents on file with the insurance company explaining the nature of the original leak, and the nature of the existing leak as well as written statements from third party "in progress inspectors" with notes of concern as to what was told to them was ***e by [redacted] vswhat the inspector saw during his visitWhen the insurance defines to paint a ceiling, under a contract Allied should be required to complete that job for the specified amountInstead all I got was "oh we can touch that for hat little" receiving a bid on screens at is astronomical when I called (and had installed) the same screens by another vendor for All allied was concerned about was inflating the instance claim to top notch pricing then going in with sub par work, and material while pocketing the restSafeco insurance is already seeking damage reimbursement from Allied as they have ALREADY found Allied to be liable for the damageAssitionally, it was at the advise offer insurance claims adjuster to separate from Allied if they were unable or unwilling to complete the repairs as described for the money allottedLastly, the invoice Allied is claiming they sent for 15k for work completed was in fact 18k and it included "o/p for the trades completed"It was not until that invoice was sent to our claims rep that it was discovered to what degree of dishonesty Allied was operatingTotal roof and gutters as completed by Allied at the time of receipt of this inflated invoice per insurance scope did not come close to the invoice they fraudulently submitted for paymentAllied is attempting to show a home owner in a negative light in an attempt to justify aban***ing a project once discovered to be dishonest when clearly the evidence of their business actions are readily available, have been shared and weighed between our insurance company, and lawyers to dictate this course of action Regards, [redacted]

To whom it may concern,I directly emailed the homeowner on 8/24/16, and you can see our chain of correspondence in the document attached The majority of setbacks for the owner's project have been due to manufacturing and installation delays for the windows, screens, etc and some issues with our subcontractors As soon as I found out about the issue with the windows, I cancelled the order with [redacted] as we were misinformed by them as to the product we would be receiving After months of delays by Window World, they ended up delivering a broken window to the house and the one that was unbroken was the wrong product I immediately contacted our subcontractor [redacted] to help not only oversee the window installation, but to also handle the other remaining items on Mr [redacted] 's property With all the work going on in the metroplex manufacturers, suppliers, and subcontractors are very backed up and nothing has moved along at the speed that we typically expect for these projects We have been just as frustrated on our end trying to get some trades and work completed We did have some issues with a project manager/subcontractor assigned to the project, and have since removed them from the project As a general contractor and insurance specialist we help homeowners try to get their fair shake when it comes to their insurance claim and making sure they receive what they should to ensure the project gets completed There are certain things the insurance company will not cover the cost of including the homeowners deductible and items with non-recoverable depreciation (i.efencing and other similar structures) We work with our homeowners to help limit out of pocket expense on their project and we have already successfully had additional funds approved for Mr [redacted] 's project to help us cover the cost of repair and restoration to his property I am doing everything in our power to rectify the issues and have been updating Mr [redacted] as I have things scheduled.Please let me know if any additional information is required I am working diligently to make sure Mr [redacted] 's project is completed in good order so that we can have the funds released by the insurance company and be paid in full for the project.Regards, [redacted] ***Operations Manager

Below you will find a timeline of events in relation to the complaint filed by *** ***We believe that we have ***e everything we could on our end to handle the dispute and get it resolvedHowever Mr*** has refused to cooperate with us and has refused to pay us the money he owes for
work we have already completedWe currently have legal action pending in an attempt to recover the money we are owed by Mr***.On August 20, a contract was signed with Mr*** on the entire scope of work on his house, which included the following trades: roof, gutters, interior paint and repair, exterior painting, window repair and screen replacementUnder his direction and according to him, we installed his roof on August 20, and installed his gutters on September 14, It was our understanding with Mr*** that his first insurance check had been released by the insurance company and he was waiting for the mortgage company to releaseSo in good faith we re-roofed his home and replaced his gutters*** *** closed this contract with the homeowner and handed the file over to *** *** for production, as we do with all residential contracts*** is a seasoned professional and has been in the roofing business for over years; and in construction for over yearsAfter the roof was installed, she began meeting with Mr*** to coordinate the other tradesOriginally the copper roof, chimney shroud, and garage doors were not approved for replacement on his claim*** *** requested a re-inspect and these items were approved for replacement on 9/18/During this time, Allied had received bids from windows, painting, & solar screens subcontractorsAfter approximately four meetings with him at his home, *** determined that Mr*** wanted to negotiate our pricing and add to the scope of workWe had already begun the interior work to his damaged wallThis is when *** determined that Mr*** wanted to pick and choose where his claim monies were going to be spentMr*** wanted to negotiate with our subcontractors directlyIt is important to state that Mr*** had a copper roof on his porch, chimney cap on his roof, and garage door to be removed and replacedThe work for these items was approved on the re-inspect but Mr*** wanted to use this money on items outside the scope of workAfter a heated discussion at Mr***’s home on or about October 12, 2015, we told Mr*** that we would walk away from the job and he could be responsible for the rest of the work*** also handed Mr*** our invoice for the work we had already completed at that same meetingThe invoice totaled $15,113.42, of which he had already paid $9,The following day, *** *** called Mr***’s insurance adjuster, Shellie Wedgeworth and told her what was going on with Mr***’s job*** explained to her that wewere a very reputable company and that the homeowner was being very unreasonable therefore we would not be handling the remaining scope of work and had only completed the roofDespite spending countless hours we walked away from a lot of the insurance money as well as the 10% overhead and 10% profit additional that we had been granted by the insurance company once all trade work was completedOn October 14, we sent Mr*** a copy of his final invoice both by regular mail and by Certified MailMr***, after attempts, did not accept the certified mailOn October 27, we contacted our attorney, Mr*** *** to move forward with lien proceedings.On October 22, 2015, a heavy rainfall hit the area and Mr*** called ***’s cellphone because he had a roof leakIn our contract it states that warranty certificate would become valid once payment was received in fullHowever, in good faith, we sent separate trade subcontractors to his home within hours despite him refusing to pay us in fullIt was determined that the leak was coming from the chimney cap which was not agreed to be replaced under contractMr*** was notified the next day by *** *** that we held no responsibility since the leak was coming from work that we did not perform on his homeHe then told *** “Game On” and hung upMr***’s insurance adjuster, Shellie Wedgeworth then called *** on or about October 26, saying that we knew that Mr***’s leak was originally coming from the chimney flashing since we had ***e the work and that she had a photo with their adjuster and our salesman, Dave Davis, identifying the leak from the flashingWe asked her to look at the photo again because we did not have a salesman by that nameShe indeed got back with *** and said that she had called the person in the photo and it was not our salesman and our company was not involved in any inspection of the chimney flashingWe never were informed of any leak from the chimney flashing and it was not included in the insurance scope of work we were providedIt could have been excluded as this work may have been part of a previous claim that was never completedWe believe the company in question to be Apex Roofing.Currently our attorney is in the process of filing the necessary paperwork to lien Mr***’s home.If you have any more questions, please feel free to contact us

To whom it may concern,I directly emailed the homeowner on 8/24/16, and you can see our chain of correspondence in the document attached.  The majority of setbacks for the owner's project have been due to manufacturing and installation delays for the windows, screens, etc and some issues with...

our subcontractors.  As soon as I found out about the issue with the windows, I cancelled the order with [redacted] as we were misinformed by them as to the product we would be receiving.  After months of delays by Window World, they ended up delivering a broken window to the house and the one that was unbroken was the wrong product.  I immediately contacted our subcontractor [redacted] to help not only oversee the window installation, but to also handle the other remaining items on Mr. [redacted]'s property.  With all the work going on in the metroplex manufacturers, suppliers, and subcontractors are very backed up and nothing has moved along at the speed that we typically expect for these projects.  We have been just as frustrated on our end trying to get some trades and work completed.  We did have some issues with a project manager/subcontractor assigned to the project, and have since removed them from the project.  As a general contractor and insurance specialist we help homeowners try to get their fair shake when it comes to their insurance claim and making sure they receive what they should to ensure the project gets completed.  There are certain things the insurance company will not cover the cost of including the homeowners deductible and items with non-recoverable depreciation (i.e. fencing and other similar structures).  We work with our homeowners to help limit out of pocket expense on their project and we have already successfully had additional funds approved for Mr. [redacted]'s project to help us cover the cost of repair and restoration to his property.  I am doing everything in our power to rectify the issues and have been updating Mr. [redacted] as I have things scheduled.Please let me know if any additional information is required.  I am working diligently to make sure Mr. [redacted]'s project is completed in good order so that we can have the funds released by the insurance company and be paid in full for the project.Regards,[redacted]Operations Manager

I have reviewed the information provided by Allied and find it to be of no surprise the caliber of their calculated response. Plain and simple, Allied will come in, work outside of an executed contract as it states "once pricing has need agreed" blow up your entire claim, piss off the insurance to the point they refuse to come back out then tell you there is not enough money in your claim to perform the work listed. Allied can deny responsibility all they want, there is documents on file with the insurance company explaining the nature of the original leak, and the nature of the existing leak as well as written statements from third party "in progress inspectors" with notes of concern as to what was told to them was [redacted]e by [redacted] vs. what the inspector saw during his visit. When the insurance defines 136.00 to paint a ceiling, under a contract Allied should be required to complete that job for the specified amount. Instead all I got was "oh we can touch that for hat little" receiving a bid on screens at 4100.00 is astronomical when I called (and had installed) the same screens by another vendor for 1069.00. All allied was concerned about was inflating the instance claim to top notch pricing then going in with sub par work, and material while pocketing the rest. Safeco insurance is already seeking damage reimbursement from Allied as they have ALREADY found Allied to be liable for the damage. Assitionally, it was at the advise offer insurance claims adjuster to separate from Allied if they were unable or unwilling to complete the repairs as described for the money allotted. Lastly, the invoice Allied is claiming they sent for 15k for work completed was in fact 18k and it included "o/p for the trades completed". It was not until that invoice was sent to our claims rep that it was discovered to what degree of dishonesty Allied was operating. Total roof and gutters as completed by Allied at the time of receipt of this inflated invoice per insurance scope did not come close to the invoice they fraudulently submitted for payment. Allied is attempting to show a home owner in a negative light in an attempt to justify aban[redacted]ing a project once discovered to be dishonest when clearly the evidence of their business actions are readily available, have been shared and weighed between our insurance company, and lawyers to dictate this course of action. 
Regards,
[redacted]