Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have been receiving these compression stockings for YEARS and have yet to be told to submit a dr's notice each time. It appears that I am no longer going to receive this item. So much for a medical condition being taken care of on orders of a doctor!
Regards,
*** ***
To Whom It May Concern:Per your notice, the following response was processed and the customer notified. Medicare/ Hippa requuirements do not allow a business (medical) to automatically renew an order/or contact a customer. I am a single employee/owner and do not have the capabilities to
track all the orders who want an automatic refill. Moving forward this customer is and will be reminded they need to call for replacement orders. Letter to follow to the customer and the customer has received her stockings. Also, each order needs a prescription which needs to be renewed and as of this date (9/6/16) there is still no prescription on file. The stockings were sent to her out of courtesy this time. Proper procedures will follow in future.*** ** ***, CFOm, CMT, CLT, COTA/L
I have reviewed the complaint and responded personally to the customer. As stated prior, I am a single operator of this business which I took over 2 years ago. The medical requirements prior to my taking over were handled differently. We are now required to do it this way. This customer will gladly receive her items which are on back order as soon as they arrive. I have asked her to simply call when she is ready for the new items as I can not be expected to remember all the orders verbatim and I will then acquire the paperwork and process it further. Again, the insurance requirements are out of my control but all items need an updated visit to the doctors office yearly at best and a new prescription. I hope this helps clear up this situation. The garments will be delivered as soon as everything is in place and I receive them.Thank you[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have been receiving these compression stockings for YEARS and have yet to be told to submit a dr's notice each time. It appears that I am no longer going to receive this item. So much for a medical condition being taken care of on orders of a doctor!
Regards,
*** ***
To Whom It May Concern:Per your notice, the following response was processed and the customer notified. Medicare/ Hippa requuirements do not allow a business (medical) to automatically renew an order/or contact a customer. I am a single employee/owner and do not have the capabilities to
track all the orders who want an automatic refill. Moving forward this customer is and will be reminded they need to call for replacement orders. Letter to follow to the customer and the customer has received her stockings. Also, each order needs a prescription which needs to be renewed and as of this date (9/6/16) there is still no prescription on file. The stockings were sent to her out of courtesy this time. Proper procedures will follow in future.*** ** ***, CFOm, CMT, CLT, COTA/L
I have reviewed the complaint and responded personally to the customer. As stated prior, I am a single operator of this business which I took over 2 years ago. The medical requirements prior to my taking over were handled differently. We are now required to do it this way. This customer will gladly receive her items which are on back order as soon as they arrive. I have asked her to simply call when she is ready for the new items as I can not be expected to remember all the orders verbatim and I will then acquire the paperwork and process it further. Again, the insurance requirements are out of my control but all items need an updated visit to the doctors office yearly at best and a new prescription. I hope this helps clear up this situation. The garments will be delivered as soon as everything is in place and I receive them.Thank you[redacted]