Allied Home Remodeling Reviews (%countItem)
Allied Home Remodeling Rating
Address: 8300 Falls of the Neuse Rd. Ste 110, Raleigh, North Carolina, United States, 27615
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Allied Home Remodeling
Add new contacts
Contracted for remodel. To be completed by 10/9/17 -still not done 12/14. Supply quality being used is NOT what we requested.
We contracted this company for renovations in our home. They didn't even start the work until just prior to the end of the 30 day contract. They used cheap quality materials and did substandard quality work.
The Construction Agreement was dated 7/20/17, emailed to us 8/29, signed & emailed back 8/30, deposit of $ 5532.65 mailed to them 8/30,
Contract start date 9/9/17, Contract end date 10/9/17, We sent them a Breach of contract notice on 11/1/17, they responded 11/3 requesting extension until 11/13 to complete some work, We responded agreeing to date with stipulations--one to include DAILY contact.
On 11/8, Subcontractor out to put wood up on walls. He told my son materials were stolen over the weekend and for me to call him.
Subcontractor coming back to put washer/dryer into room and unblock exit door....after 2 days he sent a text that *** (company owner) told him to direct me to him regarding the washer/dryer.
NO work done 11/1 TO approx 11/15. Subcontractor then out staining wood for walls. We provided heated shed for staining since they didn't have a heated building.
NO contact from *** or *** since 11/10, when *** told husband that I was delaying the job because I requested polyurethane on bathroom wood walls. I sent text to *** that I did NOT request a certain amount, his subcontractor told us wet walls should have poly--something *** should have told us. Also included that "This just goes with what I've been saying--***, no one else, is not doing his job. Stop blaming everyone for a job that he's totally messed up.
Subcontractor (***) has been doing some of the work around 'paying jobs' because he feels we've been taken advantage of enough already. We requested that dryer vent be placed through wall--not floor. When I questioned the hole in the floor, I was told *** said put it in the floor. NOW WE HAVE A HOLE IN THE NEW FLOOR.
12/14/17 I received a call from *** at Allied Home Remodeling. She wanted to know when we are available for the electrician to come put the lights in.
When supplies were finally delivered, they were the wrong ones
TOILET was to be a round one. They brought an elongated one. New one was White toilet, beige tank, and it was broken.
BAMBOO WOOD FLOORING was requested. They installed engineered hardwood. I didn't discover that they didn't have 'real' wood until after it was installed in the first bathroom. When I discovered that they'd scratched it, I knew that it wasn't the durable wood bamboo that we'd requested.
RED CEDAR WALLS IN MASTER BEDROOM CLOSET. They delivered a cedar liner despite my discussion with *** on Aug 3rd that we wanted cedar walls. I did discover after the fact that I missed where *** put 'liner' on the estimate.
Complete work with CORRECT products. Replace floor with correct wood product. Billing to be adjusted to offset additional charges we've incurred due to their delays, work quality, etc. We provided supplies, appliances, gas needed to run in shed so boards could be stained, had to hire people to be at our house when Allied was coming out --only for them to be a no show, left us without washer/dryer for weeks resulting in need to use laundromat service, etc, etc. Subcontractors need to be paid in full. Business needs to be Supervised by someone that knows what they're doing.
Complaint Response:
In response to the allegations that we were to be completed on this this project at the above named residence and owners, were delayed due to receiving ordered materials, and differences on things that were and not discussed about this project. We followed our estimate to perform this work at this property with a signature from the property owner agreeing with the items listed.
*** then made changes to scope of work every time my guys went to this jobsite adding additional work, when sending her change orders, she refused them but still wanted her project completed on time.
In regards to the washer and dryer we told the customer that we are not and would not be responsible for moving their washer and dryer due to liabilities. Customer moved them themselves and placed them in the kitchen during the duration of this project.
In regards to the staining of materials, my contract nor estimates stated that we were staining anything and customer told my guys that it was supposing to be stained in which they followed. We then told customer the cost but there was no response. We proceeded to continue working on this project to try and diligently close this job out.
We in fact did take a deposit of $ 5532.65 and have not been paid anything further to this date of the contract amount nor change orders but her project is complete. Customer sent an email on 12/24/2017 requesting a itemized statement.
In regards to the hole in the floor mentioned, the hole from the dryer duct was already there from where customer requested that the washer and dryer be swapped from their original positions ( dryer on the right and the washer on the left) which entailed moving electrical and plumbing. We removed existing plywood from the floor and installed new plywood over the entire bathroom floor that covered the original hole.
In regards to the bamboo flooring we took a sample to this customer and she agreed to the materials and we delivered it and installed the same flooring in the upstairs bathroom with no complaints other than a few scratches and 2 ft of quarter round trim that was missing that we repaired.
All subcontractors used on this job that fulfilled their duties has been paid and as the customer stated the job has been completed so the named person she says that said they haven't been paid will be paid, due to she has not paid Allied Home Remodeling LLC. Subcontractor is fully aware.
Red Cedar lining was stated in my estimate and customer signed our contract in reflection of the estimate provided to her, customer then refused the materials stating that not what she wanted we took the materials back and then ordered her what she really wanted, presented her with a change
order and she refused we continued to work to complete this job. She then asked my guys to route the edges on all boards before putting then up, we told her how much it would be and she still wouldn't respond to the change orders.
Response to desired resolution: We will not be changing any materials, we will not be offering any discounts on services or materials provided, and we would like to be paid for the total amount of changes made by the customer plus balance of original contract agreed price totaling $11,065.30
Subtracting down payment of $ 5,532.65 leaving a balance of $5,532.65 plus changes of $2,494.62 for a grand total we are requesting is $ 8,027.27
***
President
Allied Home Remodeling LLC.
In response to contractor claims & allegations,
PROJECT DELAYED DUE TO RECEIVING MATERIALS, & DIFFERENCES THAT WERE & NOT DISCUSSED
Project was discussed with *** on 8/3 and a list of what we wanted was provided & discussed. (attach Plans for renovations)
*** told us 2 to 3 workers/contractors would review what we wanted, the plans, choose materials, etc. before job was started -- NEVER HAPPENED
o *** FINALLY met with the subcontractors & *** at the job site on 11/1/17 - (23 days AFTER Construction Agreement expired)
o 11/1/17 - A Breach of Contract Notice was sent to Allied Remodeling
o 11/3/17 - *** on behalf of Allied Remodeling responded requesting extension to 11/13/17 to complete the job.
o 11/4/17 - We responded to *** authorizing the extension to 11/13/17 WITH STIPULATIONS. One to include DAILY SUPERVISION of the job by *** or ***.
o Neither Was The Job Completed Nor Did They Provide Supervision.
AFTER work started, *** brought out a "thick" board of bamboo for approval. Agreed to color. Very THIN 'engineered hardwood' boards delivered &installed.
WRONG materials ordered
Materials NOT ORDERED by Allied until Oct (contract expired 10/9)
Construction agreement signed for Schedule, Payment, and Warranty - NOT materials as they hadn't been chosen.
Allied ordered bathroom sink from *** for $134.99. Charged us $365.34 and DIDN'T EVEN ORDER THE FAUCET OR DRAIN WHICH WE HAD TO PURCHASE
*** sent us to purchase bathroom lights which they INSTALLED UPSIDE DOWN
KAREN NELSON MADE CHANGES EVERYTIME GUYS AT JOBSITE, CHANGE ORDERS REFUSED
Guys showed up very INCONSISTENTLY despite our upholding our end of agreement to allow access.
C ORRECTED an error on the estimate. Original request was for Red Cedar Walls NOT a liner.
o When LINER was delivered, we re-discussed with *** & subcontractor *** that we wanted Red Cedar Boards that hooked together. Told these needed to be ordered in Durham because they could do Routing at that supplier. RECEIVED 10/10 - THIS DELAYED CLOSET NOT OTHER RENOVATIONS
o CHANGE ORDER ADDED $1200 for Cedar Boards, $412.20 to route boards in addition to $ 835.13 on estimate. RED CEDAR BOARDS COST APPROX $600
o On-site routing resulted in need to place trim around seams as well as extra charge for routing.
CHANGE - Subcontractor recommended that we put polyurethane on wood in laundry/bathroom due to moisture. As the General Contractor, ***, should have given us this info.
WASHER & DRYER MOVING
We were NEVER told they wouldn't move them.
10/17 *** sending out subcontractor, *** to move washer & dryer. Electrician wanting to work so moved washer & dryer to kitchen.
10/24 *** & Smitty out. *** said they'd be back to move washer & dryer after electrician puts plug in on 10/27
10/27 Electrician's son here to put plug in. Left to go get one. Never came back. I called *** who told me electrician said it was installed. *** said they'd be back to put plug in 10/28. Electrician no call/no show on 10/28. Plug installed 10/29 but no one showed up to move washer/dryer.
On 11/10, subcontractor advised us that *** reportedly refused & forbid the subcontractor to move them.
STAINING OF MATERIALS
*** was told that bathroom was to match logs of our Log Home & kitchen walls.
10/9 *** took over the job due to the major problems. He was told the same & ordered the wood.
10/13 *** notified me that we might have to go with pine like in the closet because he couldn't find boards longer than 32" to match the kitchen. *** obviously did KNOW to MATCH the kitchen. We did tell him pine was okay but boards come in much longer than 32". Our ceiling wood (same as kitchen) came in very long lengths.
No additional cost discussed with us & No Change Order emailed to me.
PAYMENTS, JOB COMPLETE, ITEMIZED BILL
PROJECT IS NOT COMPLETE
Itemized bill was requested because *** called asking when payment would be made.
HOLE IN FLOOR
Yes new plywood covered the old dryer vent hole
They CUT a hole in the new plywood & bamboo for dryer INSTEAD of routing it through wall as discussed and recommended. *** reportedly told subcontractor to JUST PUT IN THE FLOOR WITHOUT OUR APPROVAL
BAMBOO FLOORING
AFTER the work was started, *** brought out a "thick" board of bamboo for approval. I agreed to the color & thickness. Very THIN 'engineered hardwood' boards were delivered & installed.
Flooring in the pantry was installed over moldy, lifting vinyl flooring--AGAIN because *** was taking the cheap way out.
SUBCONTRACTORS PAYMENT
ALL subcontractors have NOT been paid
*** advised that we required a signed letter from each subcontractor that they've been paid before we will make final payment.
DAMAGE
Subcontractor broke Toilet Angle Stop (twice) & *** charged us to replace it--despite saying he'd credit it off.
The Basement flooded & ceiling damaged by water leak.
Toilet flange broken --- STILL NOT REPLACED. Repaired with a Hydro-Seat TEMPORARY repair
DEBRIS REMOVAL
We had to hire someone to remove trash from front porch after more than a week of it blowing around the yard.
Other debris (construction material) was placed in my household trash container.
Yet they've charged me $ 291.82 for using my receptacle & for a job I paid to have done.
RESPONSE TO CONTRACTOR'S DESIRED RESOLUTION:
OUR PREVIOUS RESOLUTION REMAINS UNCHANGED
Allied Home Remodeling has proudly served well over 2000 customers since its inception. We sincerely desire for each and every one of our customers to be pleased with the quality of our craftsmanship and work as well as our customer service throughout the entire home remodeling process. To that end we make every attempt from the outset to establish realistic expectations with an itemized estimate that details the work to be completed, the materials that will be required and a timeline for completion. We review the estimate with the customer and have them sign it to ensure that we are all on the same page. Apparently we were not on the same page with this particular customer. As the principal owner of Allied Home Remodeling I will examine our processes and re-evaluate our key staff positions to make corrections as necessary. We do not agree with many of issues raised by the customer however we are wiling to offer a substantial discount of __100___% to of of the balance to bring this matter to a close.
Your involvement and assistance definitely helped get this business to look at & accept that their practices on our particular case were unsatisfactory.