Allied Interstate

To Mr [redacted] complaintA letter should have gone out explaining that one of his applications were missing and would be adjusted on next years invoice with apology and a free slice seedingFor some reason he did'nt receive oneI will send a $refund todayWe at Turf Care By Greg try do do our best but with over a customers we sometimes make mistakes

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] ***ards, [redacted] I have read the attempted response from Turf Care by G*** Proof reading the content or "auto correct" would have been helpful in being able to understand what he is saying In response, as I've stated before, my last attempt of contacting G [redacted] was September 24, This is well within the "SEASON" I have and had tried numerous times calling, texting and e:mailing this company I only texted when the other attempts at communication, such as calling and e:mailing, didn't get a response I don't know any other way to explain that the e:mail address comes back as "UNDELIVERABLE"!!!! I even personally visited the address on his brochure which turned out to be a UPS Store in a Kroger complex My assumption is it's a mailbox at UPS I will also state, once again, other than an initial "half service", according to G***, on April 24, THERE WAS NEVER ANOTHER SERVICE DONE ON MY LAWN! The reason I can unequivocally state that is, I work out of my home and although I did see G***g finish the first service and there was a flag in my yard stating that chemicals had been applied to my lawn, I never saw G [redacted] again and there was never another service throughout the season Also, I never saw, nor had a flag put in my yard again or any residual fertilizer on the pavement etcnor a chemical smell and there were more broadleaf weeds than I have ever had Since there were no flags stating that chemicals had been applied, which I believe to be Ohio Code 901: 5-11-this also clearly indicates either the service was not done or there was a violation of said codeIn closing, I have thought about taking G [redacted] to "Small Claims" court, however, my time is much more valuable than the money G [redacted] has taken from me without delivering the service, plus the aggravation I've endured, which I think is part of his strategy My best remedy for resolving this issue is by letting the Revdex.com know and my neighbors, and anyone else that's looking for a lawn care company, to steer clear of this "fly by night" outfit.Respectfully, [redacted] ***

I'm writing about ***s concerns about his lawn [redacted] became a customer on 3/of this yearHe received his first application in early April which included weed control pre-emergent fertilizer [redacted] called in middle of May with concerns about weedsBecause of the timing of his call I moved his second round up and did it the next dayHis second round consisted of weed control, fertilizer and his grub control applicationAlso included was his free tree and shrub application in his bedsHis next application was late July and consisted of spot spray weed and iron with slow release fertilizer and tree and shrubOn September [redacted] sigh up for our early bird special slice seedingHis slice seeding was done on 10/At that time I spoke to [redacted] on his lawn for about minutesAt no time did he ever mention that he hasn't received all his applications or his grub control or tree and scrub applicationI completed his slice seeding then overseeded his yard and applied his fall fertilizer all while he was watching I also cut his grass at that time alsoHe did have a concern about my slice seededI take a dethatcher and sharpen the blades which in most cases works better than any slice seeder [redacted] call about weeks later and left a message to call him back which I did and left a messageHe return the call back abbot a little over a week laterWe finally connected and had a min conversation about his lawnThe same concerns he has in his complete It was on a Friday and I was in my truck I told him to call me Monday that I had to check my records when I get back in the officeAt the time of our conversation I told him I would redue his slice seeding if he wanted and he declined [redacted] never called on Monday and filed this complaint a few days laterMy concern is he wants a refund of $for work that he receivedAt the time of the phone conversation I offered to refund his slice seeding any missed applicationsBut my records indicate he's had all applications except for his winterizer which I would refund $for a total of $Reason is he never said any problems concerning his program when we talked on his lawn before his slice seeding and why if he wasn't receiving his applications would he sign up for more work Turf Care By Greg has been in business for years and we strive to do our best for every customer were not perfect but we tryThanks Greg