Revdex.com: This letter is to inform you that Allied Orion Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/9/3:18:PM and assigned ID [redacted] Regards,
I am writing in response to complaint ID [redacted] submitted on [redacted] regarding The [redacted] .I have reviewed the work order history concerning the shower tile and repairs needed with the Community ManagerUpon investigation of the leak, the maintenance team removed approximately tiles from the apartment home to make repairs to a leaking faucet that was causing damage to the unit belowOnce the tiles were removed the maintenance staff discovered that water damage had occurred to the backer board in the shower wall where the leak originated At that time, it was determined that a contract plumbing service would be needed to make proper repairs The plumbing company determined that it would be necessary to remove tiles from the entire shower enclosure approximately foot from the top of the tub These repairs were complete on [redacted] *** Due to the replacement of this section of tile, the top of the enclosure no longer matches the new tiles on the bottom section of the enclosure In an effort to correct this issue, a complete resurface of the enclosure has been offered to the resident and will be scheduled at their convenience..It appears that we have failed to properly communicate the nature of repairs needed to our residentIn addition, when the complaint was brought to the regional office, the Management team was unavailable due to attending our annual Managers ConferenceI would like to sincerely apologize for our lack of communication during the repair process, I have reviewed the nature of this complaint with the staff and discussed how we can better serve our residents going forward.Sincerely, [redacted] Regional Property SupervisorAllied Orion Group
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I did receive a check via mail from the company, and appreciate that my application fee has been refunded.There was, in fact, a property available at the end of January, when I was requesting a move-inThis is why I submitted an application and wanted to submit a deposit- to hold the unitI contacted MsH [redacted] more than times between December and the time of my complaint in FebruaryWhile I did speak with her in January, she did not return any of my calls and didn't do so until I left a message for her supervisor and made this official complaintIn addition to the unfairness of holding my money and the lengths I had to go to in order to get it back, my frustration lies with the unresponsiveness and unprofessional treatment I received.My complaint with this organization still standsThe financial portion has been resolved, but I hope the Revdex.com can record this customer service complaint, as this matter could have been resolved months ago had Orion and [redacted] displayed tact and professionalism when I first reported the issue to them.Sincerely, [redacted]
Good Afternoon, I am writing in response to Revdex.com Case # [redacted] - Allied Orion Group, LLC,, regarding customer [redacted] [redacted] did indeed leave an application fee in the amount of $at [redacted] Due to limited availability at the property there was not an apartment available to assign to [redacted] at the time of completing the applicationI spoke with [redacted] mid January, at that time she expressed her desire to have the application fee refundedI agreed with [redacted] and instructed the on site manager to refund her $application fee [redacted] contacted our office again at the end of February 2015, and informed me that she had not received her application fee refund Due to the delay in the reimbursement processing, I completed the required paper work and had the check cut for Ms [redacted] that day I followed up with a phone call to [redacted] to provide her with the check number, and the amount of refund In addition, I have left voice a voice message for [redacted] to ensure that she has received the refund checkIt is my sincere hope that Ms [redacted] is satisfied with the resolutionLanie H [redacted] Regional Property SupervisorAllied Orion Group, LLC [redacted] ***Houston, Texas [redacted]
Revdex.com:
This letter is to inform you that Allied Orion Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/25/3:56:PM and assigned ID ***
Regards,
Subject: Revdex.com Claim #*** for Allied Orion Group In response to Claim in subject line, we sent *** * *** in the amount of $dated 1/8/ to *** *** *** and she cashed it in January Please let me *** if there is anything else you need*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I did receive a check via mail from the company, and appreciate that my application fee has been refunded.There was, in fact, a property available at the end of January, when I was requesting a move-in. This is why I submitted an application and wanted to submit a deposit- to hold the unit. I contacted Ms. H[redacted] more than 10 times between December and the time of my complaint in February. While I did speak with her in January, she did not return any of my calls and didn't do so until I left a message for her supervisor and made this official complaint. In addition to the unfairness of holding my money and the lengths I had to go to in order to get it back, my frustration lies with the unresponsiveness and unprofessional treatment I received.My complaint with this organization still stands. The financial portion has been resolved, but I hope the Revdex.com can record this customer service complaint, as this matter could have been resolved months ago had Orion and [redacted] displayed tact and professionalism when I first reported the issue to them.Sincerely,[redacted]
I am writing in response to complaint ID [redacted] submitted on [redacted] regarding The [redacted].I have reviewed the work order history concerning the shower tile and repairs needed with the Community Manager. Upon investigation of the leak, the maintenance team removed...
approximately 12 tiles from the apartment home to make repairs to a leaking faucet that was causing damage to the unit below. Once the tiles were removed the maintenance staff discovered that water damage had occurred to the backer board in the shower wall where the leak originated. At that time, it was determined that a contract plumbing service would be needed to make proper repairs. The plumbing company determined that it would be necessary to remove tiles from the entire shower enclosure approximately 1 foot from the top of the tub. These repairs were complete on [redacted]. Due to the replacement of this section of tile, the top of the enclosure no longer matches the new tiles on the bottom section of the enclosure. In an effort to correct this issue, a complete resurface of the enclosure has been offered to the resident and will be scheduled at their convenience..It appears that we have failed to properly communicate the nature of repairs needed to our resident. In addition, when the complaint was brought to the regional office, the Management team was unavailable due to attending our annual Managers Conference. I would like to sincerely apologize for our lack of communication during the repair process, I have reviewed the nature of this complaint with the staff and discussed how we can better serve our residents going forward.Sincerely,[redacted]Regional Property SupervisorAllied Orion Group
Good Afternoon, I am writing in response to Revdex.com Case #[redacted] - Allied Orion Group, LLC,, regarding customer [redacted]. [redacted] did indeed leave an application fee in the amount of $45 at [redacted]. Due to limited availability at the property there was not an apartment...
available to assign to [redacted] at the time of completing the application. I spoke with [redacted] mid January, at that time she expressed her desire to have the application fee refunded. I agreed with [redacted] and instructed the on site manager to refund her $45 application fee. [redacted] contacted our office again at the end of February 2015, and informed me that she had not received her application fee refund. Due to the delay in the reimbursement processing, I completed the required paper work and had the check cut for Ms. [redacted] that day. I followed up with a phone call to [redacted] to provide her with the check number, and the amount of refund. In addition, I have left voice a voice message for [redacted] to ensure that she has received the refund check. It is my sincere hope that Ms. [redacted] is satisfied with the resolution. Lanie H[redacted]Regional Property SupervisorAllied Orion Group, LLC[redacted] [redacted]Houston, Texas 77084[redacted]
From: Carrie G[redacted] <[redacted]> Subject: [redacted] Complaint ID [redacted] Allied Orion Group Date: August 4, 2016 at 8:37:59 AM PDT In an effort to build and maintain relationships with this company and Ms. [redacted], we agree to refund her deposit and will mail her a a check within the next 30 days. Trisha K[redacted] Regional Vice President, Allied Orion Group Let me know if this is ok or you need Trisha to email you directly. Thank you Carrie S[redacted]
Revdex.com:
This letter is to inform you that Allied Orion Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/9/2015 3:18:12 PM and assigned ID [redacted].
Regards,
Sent: Tuesday, December 27, 2016 10:34 AMSubject: Re: Claim 11772399 for [redacted] at [redacted] The [redacted] at [redacted] issue was a resident requesting a correction to the charges posted to her account at move out. We made the adjustment and issued a refund for the $35 in...
dispute on 10/19/16. Please let me know if you need any additional details to respond. Thank you, Monica
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
This is 100% a LIE. NO ONE CALLED ME BACK FROM REGIONAL. I called TWO TIMES. NO ONE Has ever bothered to call me back or email me at all. NO ONE EVER tried to resolve this. I was told by the manager that we could go up to the 6th floor then was told by someone else it would cost. That is not accurate. It is a total lie. I expect our deposit back in full. If they continue to refuse, the owner of the property as well as TAA will be contacted on this non sense and lies. I was told many different things that no one ever backed. The regional DID NOT call me back, she did not leave a message if she did. I tried calling her 5 times since the 6th of July to resolve this and not one time was I called back. The manager said we could go to the unit 606 and then someone else said it would cost AFTER the manager had said we would use our special upfront and THAT is what is in the lease. This is a lie. Orion has a reputation for lieing and doing companies and realtors wrong and I can prove this if it has to go to court. They must return the deposit as I gave notice in full. They have my email and my contact and again not once have they reached out to me.[redacted] This was also sent certified mail
Regards,
Revdex.com: This letter is to inform you that Allied Orion Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/9/3:18:PM and assigned ID [redacted] Regards,
I am writing in response to complaint ID [redacted] submitted on [redacted] regarding The [redacted] .I have reviewed the work order history concerning the shower tile and repairs needed with the Community ManagerUpon investigation of the leak, the maintenance team removed approximately tiles from the apartment home to make repairs to a leaking faucet that was causing damage to the unit belowOnce the tiles were removed the maintenance staff discovered that water damage had occurred to the backer board in the shower wall where the leak originated At that time, it was determined that a contract plumbing service would be needed to make proper repairs The plumbing company determined that it would be necessary to remove tiles from the entire shower enclosure approximately foot from the top of the tub These repairs were complete on [redacted] *** Due to the replacement of this section of tile, the top of the enclosure no longer matches the new tiles on the bottom section of the enclosure In an effort to correct this issue, a complete resurface of the enclosure has been offered to the resident and will be scheduled at their convenience..It appears that we have failed to properly communicate the nature of repairs needed to our residentIn addition, when the complaint was brought to the regional office, the Management team was unavailable due to attending our annual Managers ConferenceI would like to sincerely apologize for our lack of communication during the repair process, I have reviewed the nature of this complaint with the staff and discussed how we can better serve our residents going forward.Sincerely, [redacted] Regional Property SupervisorAllied Orion Group
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I did receive a check via mail from the company, and appreciate that my application fee has been refunded.There was, in fact, a property available at the end of January, when I was requesting a move-inThis is why I submitted an application and wanted to submit a deposit- to hold the unitI contacted MsH [redacted] more than times between December and the time of my complaint in FebruaryWhile I did speak with her in January, she did not return any of my calls and didn't do so until I left a message for her supervisor and made this official complaintIn addition to the unfairness of holding my money and the lengths I had to go to in order to get it back, my frustration lies with the unresponsiveness and unprofessional treatment I received.My complaint with this organization still standsThe financial portion has been resolved, but I hope the Revdex.com can record this customer service complaint, as this matter could have been resolved months ago had Orion and [redacted] displayed tact and professionalism when I first reported the issue to them.Sincerely, [redacted]
Good Afternoon, I am writing in response to Revdex.com Case # [redacted] - Allied Orion Group, LLC,, regarding customer [redacted] [redacted] did indeed leave an application fee in the amount of $at [redacted] Due to limited availability at the property there was not an apartment available to assign to [redacted] at the time of completing the applicationI spoke with [redacted] mid January, at that time she expressed her desire to have the application fee refundedI agreed with [redacted] and instructed the on site manager to refund her $application fee [redacted] contacted our office again at the end of February 2015, and informed me that she had not received her application fee refund Due to the delay in the reimbursement processing, I completed the required paper work and had the check cut for Ms [redacted] that day I followed up with a phone call to [redacted] to provide her with the check number, and the amount of refund In addition, I have left voice a voice message for [redacted] to ensure that she has received the refund checkIt is my sincere hope that Ms [redacted] is satisfied with the resolutionLanie H [redacted] Regional Property SupervisorAllied Orion Group, LLC [redacted] ***Houston, Texas [redacted]
Revdex.com:
This letter is to inform you that Allied Orion Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/25/3:56:PM and assigned ID ***
Regards,
Subject: Revdex.com Claim #*** for Allied Orion Group In response to Claim in subject line, we sent *** * *** in the amount of $dated 1/8/ to *** *** *** and she cashed it in January Please let me *** if there is anything else you need*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I did receive a check via mail from the company, and appreciate that my application fee has been refunded.There was, in fact, a property available at the end of January, when I was requesting a move-in. This is why I submitted an application and wanted to submit a deposit- to hold the unit. I contacted Ms. H[redacted] more than 10 times between December and the time of my complaint in February. While I did speak with her in January, she did not return any of my calls and didn't do so until I left a message for her supervisor and made this official complaint. In addition to the unfairness of holding my money and the lengths I had to go to in order to get it back, my frustration lies with the unresponsiveness and unprofessional treatment I received.My complaint with this organization still stands. The financial portion has been resolved, but I hope the Revdex.com can record this customer service complaint, as this matter could have been resolved months ago had Orion and [redacted] displayed tact and professionalism when I first reported the issue to them.Sincerely,[redacted]
I am writing in response to complaint ID [redacted] submitted on [redacted] regarding The [redacted].I have reviewed the work order history concerning the shower tile and repairs needed with the Community Manager. Upon investigation of the leak, the maintenance team removed...
approximately 12 tiles from the apartment home to make repairs to a leaking faucet that was causing damage to the unit below. Once the tiles were removed the maintenance staff discovered that water damage had occurred to the backer board in the shower wall where the leak originated. At that time, it was determined that a contract plumbing service would be needed to make proper repairs. The plumbing company determined that it would be necessary to remove tiles from the entire shower enclosure approximately 1 foot from the top of the tub. These repairs were complete on [redacted]. Due to the replacement of this section of tile, the top of the enclosure no longer matches the new tiles on the bottom section of the enclosure. In an effort to correct this issue, a complete resurface of the enclosure has been offered to the resident and will be scheduled at their convenience..It appears that we have failed to properly communicate the nature of repairs needed to our resident. In addition, when the complaint was brought to the regional office, the Management team was unavailable due to attending our annual Managers Conference. I would like to sincerely apologize for our lack of communication during the repair process, I have reviewed the nature of this complaint with the staff and discussed how we can better serve our residents going forward.Sincerely,[redacted]Regional Property SupervisorAllied Orion Group
Good Afternoon, I am writing in response to Revdex.com Case #[redacted] - Allied Orion Group, LLC,, regarding customer [redacted]. [redacted] did indeed leave an application fee in the amount of $45 at [redacted]. Due to limited availability at the property there was not an apartment...
available to assign to [redacted] at the time of completing the application. I spoke with [redacted] mid January, at that time she expressed her desire to have the application fee refunded. I agreed with [redacted] and instructed the on site manager to refund her $45 application fee. [redacted] contacted our office again at the end of February 2015, and informed me that she had not received her application fee refund. Due to the delay in the reimbursement processing, I completed the required paper work and had the check cut for Ms. [redacted] that day. I followed up with a phone call to [redacted] to provide her with the check number, and the amount of refund. In addition, I have left voice a voice message for [redacted] to ensure that she has received the refund check. It is my sincere hope that Ms. [redacted] is satisfied with the resolution. Lanie H[redacted]Regional Property SupervisorAllied Orion Group, LLC[redacted] [redacted]Houston, Texas 77084[redacted]
From: Carrie G[redacted] <[redacted]> Subject: [redacted] Complaint ID [redacted] Allied Orion Group Date: August 4, 2016 at 8:37:59 AM PDT In an effort to build and maintain relationships with this company and Ms. [redacted], we agree to refund her deposit and will mail her a a check within the next 30 days. Trisha K[redacted] Regional Vice President, Allied Orion Group Let me know if this is ok or you need Trisha to email you directly. Thank you Carrie S[redacted]
Revdex.com:
This letter is to inform you that Allied Orion Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/9/2015 3:18:12 PM and assigned ID [redacted].
Regards,
Sent: Tuesday, December 27, 2016 10:34 AMSubject: Re: Claim 11772399 for [redacted] at [redacted] The [redacted] at [redacted] issue was a resident requesting a correction to the charges posted to her account at move out. We made the adjustment and issued a refund for the $35 in...
dispute on 10/19/16. Please let me know if you need any additional details to respond. Thank you, Monica
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
This is 100% a LIE. NO ONE CALLED ME BACK FROM REGIONAL. I called TWO TIMES. NO ONE Has ever bothered to call me back or email me at all. NO ONE EVER tried to resolve this. I was told by the manager that we could go up to the 6th floor then was told by someone else it would cost. That is not accurate. It is a total lie. I expect our deposit back in full. If they continue to refuse, the owner of the property as well as TAA will be contacted on this non sense and lies. I was told many different things that no one ever backed. The regional DID NOT call me back, she did not leave a message if she did. I tried calling her 5 times since the 6th of July to resolve this and not one time was I called back. The manager said we could go to the unit 606 and then someone else said it would cost AFTER the manager had said we would use our special upfront and THAT is what is in the lease. This is a lie. Orion has a reputation for lieing and doing companies and realtors wrong and I can prove this if it has to go to court. They must return the deposit as I gave notice in full. They have my email and my contact and again not once have they reached out to me.[redacted] This was also sent certified mail
Regards,