Allied Shirts

Our Allied Shirts' shirt printing is GARBAGE, our order was LATE, and we received an INCOMPLETE order! ALLIED SHIRTS FAILED IN BUILD A SIGN’S MISSION “TO EMPOWER EVERY INDIVIDUAL AND BUSINESS TO CONNECT WITH THOSE THAT MATTER MOST TO THEM”! ALLIED SHIRTS FAILED TO “IMPROVE TO PROVIDE OUR CUSTOMERS WITH EXCEPTIONAL VALUE AND AN EXPERIENCE THAT FOSTERS A LONG-LASTING RELATIONSHIP.”

We have sent letters to their executive officers encouraging them to check on their processes (SWPs and SOPs and how they are actually executed), materials, technologies and logistics to pinpoint what happened and avoid further cost of poor quality (COPQ). Our case may not be an anomaly. Allied Shirts may actually have a systemic problem that is producing garbage printing that could cost your company big time once it’s discovered.

Hi there!We received your message from Google, and have provided you a full refundYour refund has been filed and approvedWe are very sorry again for the inconvenience Thank you

Good afternoon, I'm so sorry to hear about the difficulties you've had with your order! I can assure you that this is not an ordinary experienceWe have issued the refund in the amount of $as requested on 1/22/at 9:AM CST You will see the refund post to your account within the next business days, but depending on your financial institution it may post in as little as 3-business daysPlease let me know if you have any other questions or concerns! Have a great night

Greetings,I have been in touch with my production team in regards to your order, and also called and left a voicemail for you earlier today with an update, and the shirts are coming from our distribution facility in Ohio, so they should be arriving tomorrowWhen we spoke yesterday, I had not been told which facility they were coming from, but overnight I received an email letting me know.The order is set up still for Next Day Air and as soon as they shirts come in, they will be processedI cannot apologize enough for the delay, but I will get them out to you as soon as possible.Thank you for your patience

Customer had placed order on 4/with two week delivery option, initially setting the order to be delivered on 5/ Due to some machine issues and volume of orders, order was delayed and customer was contacted as soon as we were 100% sure we would not be able to meet date Request for refund was submitted on 5/and it was executed on 5/

Thanks for taking the time to reach out to usI reviewed the notes on the order as well as the phone calls between you and our representativeInitially it looks like there was a delay in receiving the order and we refunded you in the amount of $(shipping plus an additional 15% off your order cost) because the order was arriving a day later than was originally requestedWhen speaking with our representative on 6/22/we confirmed the order had been delivered on 6/to the address provided but rejected by that office because they stated the product had not been orderedIt seems like you had the package delivered to a Fed Ex office and I am not sure if there were arrangements made with them to receive the packageWhen discussing if you still wanted the order you stated it was for a conference that was over on 6/and you would no longer need the shirtsWe stated we could refund you the cost of the order minus 20% because we had printed and shipped the items as you had ordered to the address you provided, since you did not need them anymoreYou again called on 6/26/and stated you would like to have the shirts but by this time we had received the package back and recycled them because initially you stated you no longer needed themDuring the last conversation with us, you were deciding whether you would have new shirts printed and because of that we did not file the second refundI am submitting the refund now for that remaining amountI have confirmed you have two refunds the initial refund of $for the delay of shipment and an additional refund of $for the remainder of your order (minus the 20% fee for production of the shirts) totaling $1187.84.Please let me know what additional questions

Good afternoon, I am very sorry to hear that you are not satisfied with the print quality on the sweatshirts that you received! Sadly our art team reviewed the photographs you provided and determined that what you received was our standard digital print with the design file provided so a
reprint would not resolve this issue. We have initially issued a refund in the amount of $on 12/4/at 1:PM CSTI have submitted the refund for the additional amount, $37.72, to equal the total paid for the order of $You will see the second refund of $post to your account within the next business days, but depending on your financial institution it may post in as little as 3-business days. My apologies that our printing process is unable to produce a satisfactory result for you! Please let me know if you have any questions or need further assistanceI hope you have a great afternoon!*** **
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Complaint: ***
I am rejecting this response because: I have never state that I don't want the shirtsI have to talk to my manager to make the decisionAt that time, I told the rep I will need to call back for the decisionI don't know where does the "I don't need the shirt anymore come from"I Strongly feel that Alliedshirt is pushing the responsibility toward the customer.
Regards,
*** ***

We reached out to the customer on 4/to inform them we were not able to print the exact colors they had on their shirt and presented them with two options we would be able to print with, and asked which color they preferred. The customer contacted us on 4/regarding his order and stated he
was not flexible with the colors on his order, our representative explained again we would not be able to print the specific color he was asking forThey advised the customer we would cancel and refund the order in full for them. The customer's order was canceled on 4/and a refund was processed for the full amount of his order for $

Complaint: ***
I am rejecting this response because:I was promised the shirt regardless of the refundI was not provided a refund because I was no longer receiving the shirtsI was provided a refund because your company screwed up leaving me empty handed in regards to special presents for my children at ChristmasThere were multiple companies I could have used to make these shirts and I choose yourWhen you ruined my Christmas gift I was essentiall given a refund for the problems you caused my family for Christmas not because I wasn't going to receive my shirtsI was told multiple times they were made and were in transitIt is your responsibility to provide what you said you were going to provide, the shirtsThere was an agreement regardless of the refund that they would be receivedIt is your mistake if they were not in transit or you screwed up on shipping and printing
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much for the attention that you've given to help resolve the issues surrounding my complaint against Allied Shirts;
as promised, I was refunded the I checked my USAA card account and the refund was in.Thank You,
*** ***

I'm sorry to hear that the shirts did not arrive! We did offer to let you keep the shirts that were refunded as they were shown to be already be in transit. We're unable to set up for reprints to be sent out in addition to the full and complete refund that we've already issued for the
orderMy apologies for the inconvenience! If you'd like to have the two shirts resent we're happy to cover both the material and production cost on the reprints, we'd just ask that you cover the shipping of $to get the shirts back out to youPlease give us a call if that's something you'd like to move forward with. I cannot apologize enough for the issues that you've had with the order! This is not a common occurrence and I'm so sorry to hear that it caused some difficulties with your Christmas gifts. Please let me know if you have any questionsHave a great day!

Hi [redacted],Thank you for your inquiry and I'm so sorry to hear you haven't received your order! It looks like the shirt you ordered was originally scheduled to deliver on November 9th and was delivered via USPS on November 7th. Our records from USPS indicate it was left in your mailbox.  Please...

let me know if you didn't receive your shirt -- we are happy to help in any way possible! Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Greetings [redacted], I have pulled up your order and do not see that we have been contacted at all about the issues with your order, and we can certainly get this fixed for you. Normally, we do not check shirts for misspellings at all as some people intentionally misspell words, so when our art...

team looks at it, they are just looking to see if what is on the shirt will print well. As the shirt was placed with the misspelling, we have not touched it and therefore, that is why it was printed like that.Here is what we can do to fix it. We will cover the cost of the material and the printing, labor, and just ask that you pay the shipping cost on the new shirt wich is $11.53. Just give us a call and we can get that set up for you.Thanks!

Good afternoon, I'm so sorry to hear about the difficulties you've had with your order! I can assure you that this is not an ordinary experience. We have issued the refund in the amount of $39.96 as requested on 1/22/2018 at 9:26 AM CST.  You will see the refund post to...

your account within the next 14 business days, but depending on your financial institution it may post in as little as 3-5 business days. Please let me know if you have any other questions or concerns! Have a great night.

Customer had placed order on 4/21 with two week delivery option, initially setting the order to be delivered on 5/5.  Due to some machine issues and volume of orders, order was delayed and customer was contacted as soon as we were 100% sure we would not be able to meet date.  Request for...

refund was submitted on 5/1 and it was executed on 5/5.

Complaint: [redacted]
I am rejecting this response, but I am acknowledging the receipt. I have been trying for a month to purchase these shirts for an annual Special Olympic event. Because the shirts were not delivered, there were many disappointed athletes and I now have the expense of shipping them to the teams, once the shirts are delivered. To summarize a few of the problems, I was told that the shirts were there, but not printed. Then, I was told that they didn't have some sizes, which would cause a delay. Then, I found out that they didn't have the shirts at all. I kept being told the issue was with production, including no crews working on the Labor Day holiday. I also was told that our area didn't have overnight delivery or weekend delivery. However, there is, but there is an additional charge. My credit card was charged the entire cost on August 16th. The original delivery date was 9/2/15. Because of their inability to meet that deadline, I was given a credit. However, my card was not credited until 9/11/15, not the 3rd of September as promised. I am still patiently awaiting the delivery of May shirt order. 
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still not satisfied with the offer 
Regards,
[redacted]

Greetings,I have been in touch with my production team in regards to your order, and also called and left a voicemail for you earlier today with an update, and the shirts are coming from our distribution facility in Ohio, so they should be arriving tomorrow. When we spoke yesterday, I had not been...

told which facility they were coming from, but overnight I received an email letting me know.The order is set up still for Next Day Air and as soon as they shirts come in, they will be processed. I cannot apologize enough for the delay, but I will get them out to you as soon as possible.Thank you for your patience.