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Allied Telecom Group LLC

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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have read the response from Allied
Telecom to our complaint posted with the Revdex.com. .  My
major response is that, if they are following the letter of the regulations and
contracts---yes, we owe them that money. And we are committed to settling our
bills. 
However,  over and over I
have stated--we are a small non profit, operating under deficits.  We
moved not because we wanted to, but because we had to significantly reduce our
expenses.  So having to pay for an entire year of services left in our
contract which we won't ever use seemed prohibitive to us.  We were never
asking to completely let us off the hook for the entire amount of the
cotrance.  But we were asking for compassion and understanding and to
reduce that amount--maybe by half.  We were looking for
understanding, and we didn't get it.  I do believe that doing
business in DC with non profits sometimes requires going the extra mile for
your clients.  Helping them out of a burdensome contract they can no
longer afford.  But allied telecom refused to stretch.  Yes, I
understand that Allied Telecom is a business, and has bottom lines.  And
they have decided that honoring the last year of our contract is their
bottom line.   But sometimes, a bit of genuine humanity or a goodwill
gesture towards clients can also be good in the long run for
business.   To us,  giving us some relief on the full last year
of the contract would have done that.  As it now stands--we would never
recommend them to anyone. 
 
Sincerely,
 
[redacted] CEO
[redacted]

October 15, 2015Whom It May Concern:In response to the Complaint ID [redacted] received by Allied Telecom Group on October 8, 2015, Allied would like to provide the following facts and details in response to the "Customer's Statement of the Problem".•This client signed a 36 month contract with Allied...

in August of 2013. The contract start date occurred upon installation on September 30, 2013. This contract is in force until September 29, 2016.•According to the Terms and Conditions of the contract, if a client terminates services before the end of the contract, they must pay an Early Termination Liability fee which is equal to the Monthly Recurring Charges (MRC) of the remaining months of service, multiplied by the remaining months due on the contract. In this case, the remaining contract liability is $3795.14.•On September 17, 2015, the client notified Allied via email that their firm "will no longer be using the services of Allied Telecom as of September 30th". And they also noted that there were “moving to a smart office suite so all of our phone and internet services will be covered in our office agreement."•As of this letter issuance, this client has not paid for their services in the billing months of August, September, and October 2015 invoices. Our billing department has been working with the client to bring the account current.•On September 30, 2015, the client told our billing associate that she will bring her account current and pay $4923.41 by October 25th, 2015. This amount equates to the outstanding invoices balance as of the date of the call and the Early Termination Liability amount.•Client alleges Allied has been non-cooperative with the transition of their firm's primary business telephone number to the smart office suite vendor. Allied has documentation to demonstrate the direct and amicable communications between Allied and this office suite vendor on October 8, 2015. Despite non-payment of invoices and refusal to pay the Early Termination Liability, Allied has been working in good faith to determine a technical solution for accomplishing the redirection of calls to their business telephone number at the new location.• For the redirection service of the main business telephone number to the new office suite vendor, there is an additional Monthly Recurring Charge (MRC) - specifically $10 per phone number / per month, and a one-time Non Recurring Charge (NRC) of $5. Assuming the client agrees to pay the termination liability charges per the contract, Allied has agreed not to invoice the client the $10 MRC or the $5 NRC for this service until after the original contract end date. Commencing September 30, 2016, the client will be expected to pay the MRC for the redirection service.• The office suite vendor also charges for receiving this redirected number; however, Allied is not privy to the amount of this charge by the other party. For each company, as service providers, charging a fee for this service is a normal course of business and commensurate with industry practices.• One last item of note: the client alleges that when service issues occurred, that Allied was not adequately responsive - specifically: the client stated "it takes days to reach someone". In reviewing our records, we find no evidence that support issues were not responded to in a timely manner. In fact, our records show that we had no Service Level Agreement violations and that our responses were within our stated response level.In conclusion, as Allied has provided services as agreed to in our original contract with the client, we cannot find justification for reducing the Early Termination Liability.If you have questions, please feel free to contact me by phone on ###-###-####, or email [redacted]@alliedtelecom.net.Sincerely,JD D.Chief Operating Officer

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