Allied Trustee Services Reviews (5)
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Allied Trustee Services Rating
Description: Collection Agencies
Address: 990 Reserve Dr Ste 208, Roseville, California, United States, 95678
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Correction of email address: [email protected]
Review: I have attempted to contact Allied Trustee Services 23 times. I have requested an appointment to talk to a representative. I have had no response. I received a Notice of Foreclosure with little to no legal information. I tried to call to discuss, no answer. I am unable to discuss the circumstances with the company. They have requested no paperwork, no evidence that the funds have been paid. When I make the payment requested to the [redacted]n it takes approximately 30 days for the check to be cashed. I call to ensure receipt of the check and still no return call and no way to confirm a check has been received. Sending continued threatening letters when your account is current is extremely stressful. I lost my son and this has caused additional undue hardship. Allied Trust Services should have a live person answering their phone to discuss matters when the issue is as much as an individual losing their home. My account is current pursuant to the agreement with the Board of Directors; however, I am unable to let advise them as I can reach them by phone or letter. I wrote a letter and still no response. Form letters fill my mailbox which are completely stressful to receive and absolutely no one to call to speak with.Desired Settlement: I would request they take me off their list of "collection" or "foreclosure". Not only is my account current, but I have paid in full what would be due through September as promised. This is causing an incredible amount of stress and is increased due to not being able to reach a live person. I sent the last $5,000 in on 5/18 and I am sure the check will sit somewhere until 6/18 or 6/30 and again I will worry about whether it was received with no live person to talk to.
Business
Response:
Allied Trustee Services operates a dedicated phone line for homeowner inquiries: [redacted]. The line is staffed by several customer service representatives Monday through Friday, during business hours. A voicemail message also may be left on this line. Our records show that this homeowner has contacted us only once, on April 20, 2015. Unfortunately, she did not leave a return phone number where she could be reached. Thereafter, her homeowner’s association requested that we contact her and provided a phone number. A customer service representative called the homeowner’s number on April 22, 2015 and no one answered. The customer service representative left a voicemail with the file number and our customer service number, but the owner has not since contacted us. All partial payments by the homeowner and received by Allied have been processed and applied to the delinquent as required by law. The owner may contact us at the above customer service number and we will be happy to explain the remaining balance due and owing, and if she is unable to pay the full amount, work with her to propose a payment plan for consideration by the homeowners association. Of course, if she is unable to speak with someone immediately, she may leave a voicemail message with a number where she may be contacted. ALLIED TRUSTEE SERVICES IS A DEBT COLLECTOR ATTEMPTING TO COLLECT A DEBT. ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Review: The collection has filed a wage garnishment for a debt owed more than 5 years ago which is over the California state time limit for collecting on debts. As a result I am now in default on my mortgage because 25% of my wages have been garnished for past three paychecks. This debt was only about $600 but has somehow grown to over $6,000. This is fraudulent collection practice.Desired Settlement: I want Allied Trustee Services to release effective immediately the wage garnishment and refund all monies received to date. If this is not done by 7/10/2015 I will hire an attorney to file a law suit for unlawful collection practices.
Business
Response:
When this account was referred by the HOA to Allied in July 2010, the outstanding debt was almost $1800.00 (not $600 as claimed). The debtor continued to be delinquent on his ongoing monthly HOA dues of $265 (which later increased to $280.00), thus adding to the amount of the debt. As part of the HOA’s non-judicial foreclosure process, the debtor received appropriate notices per California law, including a Notice of Delinquent Assessment (lien), which was recorded. Early in the process, the debtor was offered the opportunity to propose a reasonable payment plan, which he did not. As a result of the debtor’s unwillingness or inability to resolve the debt, additional fees and costs accrued as collection efforts continued. When the debtor’s home was foreclosed by his bank, the HOA’s lien was extinguished, Allied proceeded with an action in small claims court to recover the debt on behalf of the HOA. The HOA assessments and late charges on which the action was filed date from April 2008 to January 2011. The action was filed in September 2011, well within the 4 year statute of limitations. The court awarded a judgment of approximately $4,600.00. Post-judgment interest at the legal rate of 10% per annum and allowable judgment enforcement costs are also included in the debt. Thus, all amounts that comprise this debt and all efforts to collect the debt are reasonable and permitted under California law.
Consumer
Response:
I am rejecting this response because: The charges are fraudulant and I will be filing a law suit against them unless they are dropped.
Review: [redacted]July 20, 2015TO:Federal Trade CommissionConsumer Financial Protection Bureau State Attorneys General OfficeRevdex.comDear Agencies:Regarding Association Dues at [redacted] CAThis letter is letter of complaint about the predatory practices and FDCPA violations of Allied Trustee Services, a collection company who is handling a matter for Parkwood Community Agency. Allied Trustees Services has used abusive and aggressive tactics and most recently intentionally communicated and made available to the general public my social security number on collection documents. Disclosing all nine digits of my social security number violates the public disclosure of SSNs laws. Rather than printing the last four digits as required by law, the agency printed all nine digits of my SSN on a collection document. They and their affiliates have also mailed numerous notices to my former employers as an act of harassment and embarrassment. Both Parkwood Community Association and Allied Trustee Services have two addresses on file for me ([redacted]). I feel these multiple notices to former employers are harassment. A review the Revdex.com website shows that this collection company is not Revdex.com accredited and several consumers have file complaints against this agency. Allied Trustee Services has also sought court sanction to add unreasonable attorney, collection and interest fees to the outstanding debt. Within twenty-four months, they have added more than $10,000 in fees and it keeps growing. My spouse is currently making payments on the debt and I see no record of his payments being accounted for. I dont know how many persons have taken the time to file a complaint against this agency, but data shows that one letter usually represents the complaints of several others who fail to take the time file a complaint. I am filing this complaint because their practices need to investigated and that they need to be mandated to adhere to consumer laws. They are a predatory collection agency.Desired Settlement: That the predatory collection fees are reversed and that we can come to a reasonable settlement.
Business
Response:
Both addresses have been confirmed as being residential by the complainant and/or her spouse, and a court has already denied the complainant's motion to vacate the judgment that is being enforced. If complainant's social security number has been provided to a third party, it is solely as required by law to enforce this judgment. All amounts that comprise the judgment, including the original debt and collection fees/costs are correct, have been approved by the court and fully supported by law.
Consumer
Response:
This is to acknowledge your letter dated August 5 that included a copy of the court order dated October 10, 2014. Unfortunately the public records and your response does not provide anwers to my questions that I have legal right to have as a consumer. Once again, I request that you provide the following: * date this debt was referred to your agency * the initial amount of the debt referred to your agency * itemized list with dates and amounts of interest charges that your agency has charged. * itemized list with dates and amounts of attorney fees and the reason for the legal fees that your agency has charged. * your written credit/collection policy (Allied Trustee Services) on interest rates and fees that your agency implements.It is my claim that your collection agency is predatory collection agency and I as a consumer want information in regards to how you have handled my account referred to you by [redacted]. I look forward to receiving this information.
Business
Response:
The debtor's claim that her "first knowledge of Allied Trustee Services only occurred within the last six months" is yet another falsification of the facts. Allied has documented numerous phone calls with both the debtor and her husband going back to 2010. Because of the debtor's use of this forum as a vehicle for false information and disparagement in hopes of escaping her lawful debt, Allied will not respond further here.Rather than continue with such misrepresentations and misdirection, it would be in the debtor's best interest to contact our office directly to arrange an acceptable payment plan to satisfy the debt, which otherwise will only continue to increase. ALLIED TRUSTEE SERVICES IS A DEBT COLLECTOR ATTEMPTING TO COLLECT A DEBT. ANY NFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
Consumer
Response:
I am rejecting this response because: I am not trying to escape this debt nor have I made any misrepresentations. I am accessing federal and state consumer protection agencies to hold Allied Trustee Services accountable for their actions.I declare that my statements prepared in my last response are true and correct. If Allied Trustee Services were forth right, they would have no difficulty providing the information that I as a consumer and the Revdex.com as an agency has requested. I am entitled as a consumer to this information and this information is not available via any other source. The information requested again is: **date this debt was referred to Allied Trustee Services**the initial amount of the debt referred to Allied Trustee Services**itemized list with dates and amounts of interest charges that Allied Trustee Services has and is charging**itemized list with dates and amounts of attorney fees and the reason for the legal fees that Allied Trustee Services has charged**Allied Trustee Services’ written credit/collection policy on interest rates and fees that their agency implements.Allied Trustee Services is not exempt from consumer protection regulations. Once again, they have already violated the FDCPA regulations by most recently intentionally communicating and making available to the general public my social security number on collection documents. I have the documents to prove this.[redacted]