Allied Waste Services Youngstown

Review: We have been patient with the transition in the garbage company. We are/were quite understanding with the strike. However,for Allied/Republic to repeatedly not collect garbage on scheduled dates is getting irksome. We have called company repeatedly,and there is always a long wait on phone 20-30 minutes at min, 45-max. We have answered them as to our road being a main highway not side street or dirt road. We have been assured several times it will be picked up that day and it is not. We have critters getting into it and yet cannot bring it back in not knowing "when" Allied will pick it up. We have told them if the scheduled day of pick up is not working for Allied, then please feel free to change it. The problem lies in we have paid for service and it is not getting done. Many people on State Route 305 still have the garbage out, so it is not like a random missed house. I am very unhappy and sorry that I have to contact Revdex.com for this. I am requesting a refund on Monday and switching to a different provider.I have contacted Allied/Republic many times on the phone and this issue is not being resolved. Your actions speak louder than words. This is not a bash on the workers either. We had no problems with the company prior to switch.Desired Settlement: If they do not respond with my call on Monday I will be contacting Revdex.com again. I am sad that this has had to occur and that a previously good company has gone downhill. I know our family is not the only unhappy clients. I am aware of a condo association that is switching service as well. I have encouraged them to contact Revdex.com as well. I was so happy with service prior to change and do not look forward to changing providers however I feel there is no other alternative at this point.

Business

Response:

Good Afternoon, I have received and reviewed the customers's complaint for both missed service and the difficulty in reach us by telephone. I have contacted the customer by telephone to let her know that we take these concerns very seriously and we are working to resolve both matters. We are in the process of upgrading our telephone system which will be completed in mid September. This upgrade will make it easier for customers to reach us by telephone. I have reviewed the customers service address and noticed we recently updated the address from State Route 305 to Wilson Sharpsville Rd. This update allows us to route the address for efficiently. The account was acquired earlier this year and as we are routing and scheduling, the correct street name plays an important part in making sure the customer is on the correct route. I am certain this problem has been resolved and there should be no further missed service now that we have correctly routed the address. There is no need to change the service day but if that changes, the customer would be notified prior to the change. I have issues a credit for the missed service and apologize for the inconvenience and frustration this has caused. I would like to offer my direct phone number if there are any additional questions or concerns. I am available Monday through Friday from 8am to 5pm at (330) 270-4313. Thank you, [redacted], Customer Service Manager Republic Services

Review: Garbage not collected on date assigned for two weeks in a row and when I called the customer sevice representative it took more than forty-five minutes before the phone was answered and when it was answered they do not know when it will be picked up, or why it was not picked up on the assigned date. A request to speak to a supervisor went unanswered.Desired Settlement: Garbage picked up as per agreement

Business

Response:

Good Afternoon, This account has been closed at the request of the customer due to missed service. We have back dated the cancellation effective 7/31/13 so the customer will not be responsible for any service they did not receive in August. We apologize to the customer for the missed service and would like to let them know that we value their business and deeply regret that we were not able to resolve this issue. Please contact me with any questions at ([redacted]. Thank you, [redacted], Customer Service Manager