Allied Waste Services

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Several Points:**In regards to the garments being old, all of these suits were purchased between in the Fall of from *** and *** I'd be happy to prove receipts of these transaction to show that their age is not "old."**In regards to a garment being old or new..Wrinkles are wrinkles and can be pressed regardless of age.**Ownership has still not clarified or admitted in his response to the Revdex.com that I was charged originally for a faulty pressing job, and then recharged again up the "re-do."
**Ownership has clearly admitted to speaking to "other customers" about meUnprofessional behavior admitted by the ownership.**Ownership has clearly admitted to threatening the involvement of police.**These statements provided by ownership warrant a refund in this unethical behavior
Regards,
*** ***

The customer after washing and drying her blanket in the laundry mat brought in in to complain about a brown spot on her blanket My employee put the machines out of order and told her that they would have me look at it After looking at the blanket I determined that it looked like it
was just very dirty I cleaned the blanket and it looked fine We also checked the machines to make sure there was no dirt in the washer and dryer with rags which were clean when finished The same customer went to another one of our stores and had the same complaint about the washer She was very rude and loud to my workers *** smelled the blanket because she could smell a very strong bleach odorAfter a long ordeal with the customer she said she would have me look at it I looked at the garment and determined she had used way too much bleach The brown was from the blanket not being washed properly I instructed my employee to call her back and tell her she had used too much bleach She tried calling her several times but there was no answer About a week later a previous employee brought the blanket in and said her mother had washed her blanket in our laundry mat and it had spots I told her I would wash it again but she was using bleach incorrectly I also told her that the blanket probably had an optical brightner in it and she should not be using bleach because that would turn it gray or a brownish colorI cleaned it once again and I thought it looked fine That is the last I have heard until this complaint.Sincerely,*** *** , Manager

In response to the complaint I would like to first state that I have had other customers tell me in the past as well as a worker that the person has been very rude prior to this incident.  I was told that there was a complaint with a customer and they would like to speak to management about a...

problem.  I was told he would be in anywhere from 10-12 that day.  Around 11:45 when the jackets were brought back I looked at the jackets and tried to explain what looked like jackets that were getting old but I was cut off and told I would have to talk to the owner that he wasn't the owner of the jackets.  I noticed that when the jackets were brought back they were not on the hangers that we use. Soon after I received a phone call from the owner of the garments and he proceeded to tell me that he didn't appreciate how I talked to his spouse and that I needed to train my employees the correct procedures and have better customer service and we wouldn't have this problem anymore and hung up on me.  I told my employees to check the garments in but charge because it looked like the garments had been worn.  The garments had been there for three weeks but he had asked for them the next day so they had been cleaned and pressed and been hanging on the conveyor for that whole time.  The following day I received a phone call that he was in the cleaners yelling and screaming about having to pay for his clothes and he was going to call his attorney and call the police if he didn't give him his clothes free of charge.  I told my employee that I would be there in about 2 to 3 minutes and that I would be happy to call the police for him when I got there.  He proceed to pay his bill and got out of there before I got there.  He proceeded to spin his wheels out of the parking lot as I arrived and have not heard from him since.Thank you!Michael TurkCooks Clean Center