Alligator Performance Shop

Ordered wheels from this company. Had them in original packaging for 8 months while I tried to locate a company that would powder coat them to match my vehicle. Couldn’t get what I wanted so I decided to go ahead and install them without the additional color. Took the wheels to get mounted and it turns out that I had 5 lug wheels instead of the 6 lug my vehicle needed. I called to see about exchanging these and was told too bad. It had been too long. Even though looking at their site they are still selling the exact wheels, but now for $60 MORE per wheel.
I understand you have a policy, and if this item was no longer offers for sale, but I can order the EXACT same wheels today at a marked up price. I don’t want a refund, I just want to make exchange for the correct wheels.
It seems these guys have gone from “2 guys selling parts out of their home” to just another typical corporate machine with no concern for their customers. Another win for Wall Street and a loss for Main Street.
Order from someone who still bleeds Red White and Blue and not Green.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have attached files to show the fact that they keep addressing that I purchased tunes from the 3rd party Initially the friend who was trying to help me with this ( [redacted] ***) thought he would have to purchase the unlock codes to get this to work, however once I realized he did that, I immediately made him call and cancel that order Fortunately the company did cancel that as the call was made immediately after the order, so as you can see, the unlock tunes were never purchased or downloaded Never once have I requested that $from Alligator Performance in any of these complaints You can also see from my phone log that has been attached that I began calling Alligator immediately on Sunday once the problems began after installation.As to Alligators sequence of events...let me play this out for you I didn't even open the box up on until Sunday the 28th, so I could not have called Alligator on the 26th or 27th as I had not even opened the box yet or attempted to install this tuner yet at that point Sunday the 28th was the first I attempted to install this system with [redacted] and as you can see I did attempt to call Alligator Performance FIRST before I did anything else They continually claim that I did not attempt to call them first which is completely false They were my FIRST phone call when I began having problems, first and second to be exact For them to say that they made "multiple phone calls back and forth" is a bit incorrect on their part As you can see from the phone log on my phone...they made phone calls to me it appears over a day span - (green arrow meaning incoming phone call) at 9:a.mon 06/and missed call to me at 13:p.mon 06/(of which they left no message) Then looking at all the red outgoing arrows....I made calls to them on the 28th (Sunday) and then there are phone calls from me to them on the 29th I would say that the word "multiple" applies more to me making the effort than them, as I made phone calls over the same day span Its ridiculous and incorrect for them to say "I've made no attempt to phone them and I've been calling other places first" Obviously I've proven the point if their phone number is still ###-###-#### They also stated that they needed me to have access to a computer on 06/so that they could "see" what was wrong and that me not having my computer created this huge issue for them, however we took it in to a shop in Madison, WI who kindly did hook this tuner up to a computer for them and for me and did call Alligator and spoke with *** [redacted] walked them through how to look at the programming that was on the tuner and there were NO tunes in there [redacted] was shocked and didn't know how to explain it I'm not sure how me having a computer would have helped them any differently Alligator has not once in any of these emails addressed the fact that [redacted] has agreed that there was a problem with these tuners and that SCT didn't have all the bugs worked out of the program Furthermore there were other people in the office at Alligator that also tried to help and couldn't figure it out either and were going to call me back with an address in Illinois of where to send this As of this date, no one has called with that address.This is exactly the reason of why I'm so frustrated with Alligator Performance...having to deal with this and prove this is exactly what I've been dealing with over the past week If its such a great product, Alligator should have no problem taking it back, but clearly they don't want it either.I believe that I was given a "restocked" product that was never wiped clean or programmed correctly for my vehicle or it was just defective to begin with and now no one wants to stand behind it and I'm left dealing with it.At this point my only action is to hope that Alligator Performance stands up as a company, listens to the customer and goes back to SCT and deals with them on this issue instead of me having to deal with this.I'm returning the tuner Hopefully Alligator supports this and I can at least say that in the end they did what was right with a bad product if they don't, then I guess I will have to tell everyone that I can not to use their company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The comments from Alligator Performance are very far off the fact First off all, I did contact themtimes in fact (times on 06/and times on 06/29), of which I did leave a message I have all of the times on my phone records which I can provide, Alligator Performance finally returned phone call on 06/at 01:p.mwhich I missed and they did not even leave me a message I also DID talk to them times in person on the 29th so for them to say I did not contact them is completely false I did NOT purchase tunes from anywhere else I installed their equipment on my truck on Sunday the 28th, this process took over hours and yes I did have a computer I did have trouble getting the truck to start on Sunday, I did attempt to call them but was not able to get ahold of anyone at Alligator Performance Finally Monday morning I was able to get the truck started as I needed it to get to work as I finish concrete I got to the job site an hour from my house and my truck would not start again At this point, yes I did NOT have a computer with me as I usually do not take my home computer with me to a concrete finishing job site Now I'm an hour from home trying to pour concrete with a truck that is not working...I'm looking for anyway to get this truck working Alligator Performance is completely unhelpful and was just telling me that I put the wrong program in the vehicle At this point I told them I needed to return this tuner and get a new one sent right away as I needed a running truck (keep in mind I'm at a job site with a non-working truck) They told me I would have to pay for both and return the one to them and at their "discretion" they would "decide" what was wrong with it and "if" they would refund the money for one of them.At this point, I took the tuner into Diesel Injection in Madison, this is the "third party" they keep referring to Diesel Injection called "***" at Alligator Performance, brought it up onto the internet and showed them while on the phone with them at the same time what was happening At this point *** agreed that it was messed up and not my fault *** even had techs at Alligator stumped as to what was happening with this and they decided to send it to Illinois to figure out what was wrong with this Again....keep in mind....I'm stuck at a job site with a truck that isn't working, I'm trying to pour a concrete job for someone and deal with this incorrectly programmed tuner, while Alligator Performance is blaming me *** also told us that they have been having problems programing these for the Ford trucks and they get 2-calls like these a day and *** stated "we can't refund everyone's money" I'm sorry, but if you know this equipment is faulty, then you shouldn't be blaming the customer for the problems, you should stop carrying this and you should go back to the manufacturer and refund peoples money This is fraud if you KNOW that the product is faulty before you sell it, you are misrepresenting yourself, your company and this product This is exactly the kind of thing the Revdex.com is meant to stop.I really shouldn't have to be filing this complaint, No, I didn't have my computer in my truck on the job site that day, yes, I had to have a 3rd party look at the tuner because it was incorrectly tuned...however they had Alligator Performance on the phone while they did it We were not trying to pull a fast one on Alligator Performance, I feel we have been more than fair I tried to call them and work with them, however at this point, the tuner needs to be returned and my money needs to be refunded Alligator Performance had their chance to work with me and do this the right way and they chose not do do it that way They admitted knowing that the tuner was incorrectly programmed and that they have had problems with it with other people They need to stand behind this product and their company and refund my money.Also....just a note....they say that the tuner defaults to a Mustang, however, the box says Ford 2008-so why would a tuner that is for a Ford 2008-default to a mustang???????? Just a question

Company states that the consumer brought the turntable in and the consumer received a new turntable the following day

What happened in this situation, is that the customer was having issues getting the tuning to load onto his truck Instead of contacting us about the issue, he contacted a third party tuning company and purchased tunes from them, then contacted us and demanded a refund, instead of contacting
us to try and resolve the issue with no money out of his pocketsWe talked to two different people about this programmer, the first person said he downloaded a tune to the truck and it did not start, We backtracked and had him take us through the steps he took to download the tune, and verified he did in fact have the custom tune files in the truck, he just loaded the wrong strategy tune, which is all explained in the instructions that come with the unitThe next person we spoke too informed us that the unit was unable to program the vehicle, and that it seemed to be locked to a mustangthe customer did not have a computer present to try and update the unit, nor were they capable of relaying information because they could not plug it into a computerOur rep told them he had to get a hold of the tuner to see what could be going on, and what the customer wanted to doOur Rep told them we would have them ship the unit direct to him because it was a lot closer and faster than having it come all the way out to Idaho for us to work on itWe offered that option to have it shipped to our custom tuner in located in northern IL to save time and make the process of fixing the issue faster and easierWe had already verified with the tuner that the programmer was not faulty when it left his hands, but because we were getting multiple stories about the issues, and it had passed hands a few times between the two people we had talked to, and the "shop" they brought it to to have them load the custom tunes they ordered from the third party tuning company, we were unsure of what the issue was caused by, or what the actual issue wasWe said it may not be something we will be able to cover as "warranty" fixes, if the unit we sent them was not faulty until they got a hold of it, but we would not know until we got a hold of itnow, as promised, we got a hold of our tuner and a tech at SCT Performance, who informed me that the unit they got was put into demo mode, and the default vehicle for demo mode is a mustangSo, with that being said, we have been trying to get a hold of them all morning so far with no luck, because we think we have an idea on how to fix it without having to ship it anywhere

Lets recap and look at the hard facts since it seems this story is getting more and more far fetched.·         Wednesday 6/24 – ordered parts·         Friday 6/26 – Customer received SCT Programmer with Custom tunes·         Friday 6/26 – No contact to Alligator to ask questions·         Saturday 6/27 – Again, No contact to Alligator to ask questions·         Saturday 6/27 – The customer or the customer’s mechanic called and purchased custom Tunes from River City Diesel out of East Peoria, Illinois·         Sunday 6/28 – Called Alligator 2 times (closed on Sunday)·         Monday 6/29 – Customer was able to start the truck and drive to his job site with the truck, tried starting it again, and the truck went into security mode since the tune was not properly downloaded·         Monday 6/29 – Multiple calls back and forth between the customer and Alligator to figure out the issues (which is the first time the customer has called in since the purchase)·         Monday 6/29 - Alligator Tech, [redacted], figured out that the customer loaded the wrong transmission strategy tune into his truck which can prevent the custom tunes to be loaded into the truck, which in turn made it seem like the tuner did not have the custom tunes that he originally paid for.·         Monday 6/29 – Alligator Tech, [redacted], Found out that the customer purchased a 2nd set of custom tunes from a 3rd party company (River City Diesel) and now the customer wanted us to refund him the 500.00 custom tuning purchase that he did with the third party.·         The customer may have a computer at home, but we needed some specific information off the tuner for more in depth tech support, but the customer did not have a computer available at that time.·         Since we could not acquire the proper information from the customer (since there was no computer available) we could not decipher if this was the customers error or if it was something messed up within the programmer, So  we suggested the idea of sending it the original tuning company to see if there were any hardware or custom tuning issues, IF there was an issue we would take care of it, but IF it came back to be an installer error then it would be on the customer to pay for shipping.  ·         The customer stated that when the programmer was plugged in, it shows the vehicle is a GT 500 Mustang – We called the manufacturer and found out that the programmer will show that if it is thrown into a demo mode, we did not know that at the time, but after we were informed about this we notified the customer that it is a quick change in the settings, and all he has to do is plug it into the truck, go to settings, and turn off demo mode. We Tech Support the products we sell to the absolute best of our abilities, sometimes we need extra information or assistance from the manufacturer in certain scenarios. This, in particular, is a case where the customer had some confusion off the very start and instead of contacting us right away, the customer went elsewhere to try and fix the problem which costed the customer a sizable chunk of money because he purchased unneeded tuning from another company. A phone call Friday or Saturday when the customer received the tuner and had questions, we could have saved him from purchasing a 2nd batch of unneeded custom tuning, and we would have been able to properly tech support this product while the customer had a computer onsite.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I have attached files to show the fact that they keep addressing that I purchased tunes from the 3rd party.   Initially the friend who was trying to help me with this ([redacted]) thought he would have to purchase the unlock codes to get this to work, however once I realized he did that, I immediately made him call and cancel that order.  Fortunately the company did cancel that as the call was made immediately after the order, so as you can see, the unlock tunes were never purchased or downloaded.    Never once have I requested that $500.00 from Alligator Performance in any of these complaints.     You can also see from my phone log that has been attached that I began calling Alligator immediately on Sunday once the problems began after installation.As to Alligators sequence of events...let me play this out for you.    I didn't even open the box up on until Sunday the 28th, so I could not have called Alligator on the 26th or 27th as I had not even opened the box yet or attempted to install this tuner yet at that point.    Sunday the 28th was the first I attempted to install this system with [redacted] and as you can see I did attempt to call Alligator Performance FIRST before I did anything else.   They continually claim that I did not attempt to call them first which is completely false.   They were my FIRST phone call when I began having problems, first and second to be exact.   For them to say that they made "multiple phone calls back and forth" is a bit incorrect on their part.   As you can see from the phone log on my phone...they made 2 phone calls to me it appears over a 2 day span - 1 (green arrow meaning incoming phone call) at 9:06 a.m. on 06/29 and 1 missed call to me at 13:11 p.m. on 06/30 (of which they left no message).    Then looking at all the red outgoing arrows....I made 2 calls to them on the 28th (Sunday) and then there are 5 phone calls from me to them on the 29th.   I would say that the word "multiple" applies more to me making the effort than them, as I made 7 phone calls over the same 2 day span.  Its ridiculous and incorrect for them to say "I've made no attempt to phone them and I've been calling other places first"  Obviously I've proven the point if their phone number is still ###-###-####.  They also stated that they needed me to have access to a computer on 06/29 so that they could "see" what was wrong and that me not having my computer created this huge issue for them, however we took it in to a  shop in Madison, WI who kindly did hook this tuner up to a computer for them and for me and did call Alligator and spoke with [redacted].   [redacted] walked them through how to look at the programming that was on the tuner and there were NO tunes in there.   [redacted] was shocked and didn't know how to explain it.   I'm not sure how me having a computer would have helped them any differently.   Alligator has not once in any of these emails addressed the fact that [redacted] has agreed that there was a problem with these tuners and that SCT didn't have all the bugs worked out of the 6.4 program.    Furthermore there were 2 other people in the office at Alligator that also tried to help and couldn't figure it out either and were going to call me back with an address in Illinois of where to send this.    As of this date, no one has called with that address.This is exactly the reason of why I'm so frustrated with Alligator Performance...having to deal with this and prove this is exactly what I've been dealing with over the past week.   If its such a great product, Alligator should have no problem taking it back, but clearly they don't want it either.I believe that I was given a "restocked" product that was never wiped clean or programmed correctly for my vehicle or it was just defective to begin with and now no one wants to stand behind it and I'm left dealing with it.At this point my only action is to hope that Alligator Performance stands up as a company, listens to the customer and goes back to SCT and deals with them on this issue instead of me having to deal with this.I'm returning the tuner.   Hopefully Alligator supports this and I can at least say that in the end they did what was right with a bad product.   if they don't, then I guess I will have to tell everyone that I can not to use their company.

Review: I Purchased an exhaust down pipe with muffler, 6.4L power stroke S&B Cold Air intake kit for Ford Diesel Truck with competition tuner. System came and I put it on my truck and my truck wouldn't start. Called the company and they blamed me and stated that "I" must have screwed up as they had it programmed perfectly for my truck before they sent it. I took the system into a repair company in my area, they hooked it up to their computer system only to tell me that the system was NEVER programed for a ford truck, it appeared it was previously programed for a GT 500 Mustang. I called the company and reported this incident, [redacted] at Alligator Performance even admitted they have been having problems with it. It appears as though the system may have been previously purchased by someone with a GT 500 Mustang and then sent back and never re-programmed correctly for my truck. I asked for my money back and they refused and stated that I could purchase a "new" system from them, return the old system and they would "see" when it came back "if" they thought it was their fault, however I would be out the price of 2 systems and it would be up to them to refund one of them in the end "if" they wanted to and only "if" they felt it was their fault. This is unacceptable to me to be out the cost of 2 systems when I already know the system is not programmed correctly and I have a neutral party that has proven that. I am left with a truck that does not start and 3 days of dealing with this issue so far, not to mention the cost of returning this defective system. The company has now told me to return this system to some place in Iowa??? at my expense and still leave me with a truck that does not run in the mean time, I'm confused and extremely disappointed with the unprofessionalism. When I asked who was reimbursing me for the shipping cost they seemed baffled and stated "we will figure that out later"Desired Settlement: Initially I would have been happy with the company just helping me solve the problem, but they were extremely rude to me and blaming me for the problem and wiping their hands of the issue, so at this point, I just want a refund, including the cost of returning the defective equipment and I will go somewhere else with my business.

Business

Response:

What happened in this situation, is that the customer was having issues getting the tuning to load onto his truck. Instead of contacting us about the issue, he contacted a third party tuning company and purchased tunes from them, then contacted us and demanded a refund, instead of contacting us to try and resolve the issue with no money out of his pockets. We talked to two different people about this programmer, the first person said he downloaded a tune to the truck and it did not start, We backtracked and had him take us through the steps he took to download the tune, and verified he did in fact have the custom tune files in the truck, he just loaded the wrong strategy tune, which is all explained in the instructions that come with the unit. The next person we spoke too informed us that the unit was unable to program the vehicle, and that it seemed to be locked to a mustang. the customer did not have a computer present to try and update the unit, nor were they capable of relaying information because they could not plug it into a computer. Our rep told them he had to get a hold of the tuner to see what could be going on, and what the customer wanted to do. Our Rep told them we would have them ship the unit direct to him because it was a lot closer and faster than having it come all the way out to Idaho for us to work on it. We offered that option to have it shipped to our custom tuner in located in northern IL to save time and make the process of fixing the issue faster and easier. We had already verified with the tuner that the programmer was not faulty when it left his hands, but because we were getting multiple stories about the issues, and it had passed hands a few times between the two people we had talked to, and the "shop" they brought it to to have them load the custom tunes they ordered from the third party tuning company, we were unsure of what the issue was caused by, or what the actual issue was. We said it may not be something we will be able to cover as "warranty" fixes, if the unit we sent them was not faulty until they got a hold of it, but we would not know until we got a hold of it. now, as promised, we got a hold of our tuner and a tech at SCT Performance, who informed me that the unit they got was put into demo mode, and the default vehicle for demo mode is a mustang. So, with that being said, we have been trying to get a hold of them all morning so far with no luck, because we think we have an idea on how to fix it without having to ship it anywhere.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Alligator Performance is a top notch company to work for. There is a reason they are on top for sales annually. Very easy to work with. Very knowledgeable staff. They have provided me with a lot of spot on information. I will always recommend Alligator Performance for new people involved in the performance industry. They also know how to throw a great event in the fall and have made great gains in the diesel performance industry.

Review: I ordered and paid fully on the date of october 17, 2013 for a 3" spring coil lift kit for my 2012 [redacted]. The kit I ordered and paid for was $2057.63 which was the 3" coil kit by [redacted]. There was also a coil spacer kit for a substantially lesser price which is what I was sent. This kit was not what I ordered nor what I paid the higher price for. I have the recepit from alligator performance billing me and charging me for what I paid for. I have the packing slip and parts from [redacted] which lists the incorrect parts that I should not have been sent and were packed and shipped by them. I have called [redacted] about 4 times and found no help by the manager who didnt even want to seem to speak to me or resolve the issue. Called alligator performance and spoken to different people particulally david over 10 times. I have been told I have been sent certain parts (not yet recieved)which are not even the complete amount of parts that should be included in this kit. I have told this and explained multiple times to alligator performance that what they have said they have sent (not yet recieved)is not the complete amount of parts that are required in the kit I paid for. It is now Novermber 13 so nearing a month later and this does seem to be resolved any time soon. There were also other costs, personal time, dissatisfaction that has been caused by this ongoing issue.Desired Settlement: I want my complete amount of parts in the kit which I ordered and paid for almost one month ago delived direcrtly to me at no further cost to me immediately.

Business

Response:

In this case the customer originally called in and placed

his order on 10/17/2013 over the phone with a sales tech. Tracking information

was provided the very next day. On

Friday 11/8/2013 [redacted] called and informed us that he received incorrect

parts. Upon review of what he received it was determined that the lift

manufacture had in fact sent out the wrong items. The following business day

the lift manufacture was contacted about the error and informed us that on

11/11/2013 they would be shipping new items to the location the customer

requested in Canada, which is the shop the work is being performed at, which

also takes additional transit time across the border at no additional charges

or costs to the customer. Several attempts have been made to try to contact the

customer and inform him of the status of his order with no answer, nor calls

back. Contact was made with the install

shop on 11/15/2013 who informed us that they had been in contact with the

customer and they are in possession of the correct parts.

Review: I have a past filed complaint with this same order from this company in which another issue has come about and not seeming to being able to be resolved. There were many past issues with that one order in which I had been given the wrong parts in the shipment. Then had quite a ordeal to get the correct ones though multiple staggered shipment because of the company being reluctant to send me the correct ones. Which left me with parts from the first incorrect shipment I had received. I had been told there would be a [redacted] or other shipping company to be sent to pick up these parts from my place of residence which was never done. This was well over a month ago. I then noticed a charge on my [redacted] for the amount of $407.44 on December 4. I then called Alligator performance the spoke to them about this. I was told that they had been charged by BDS suspension for that amount because the parts had not been returned. I then asked why the shipping company had not come to pick the parts up because they had the address at which they were to be picked up. This was [redacted] I was speaking to at the time at alligator. She told me this would be resolved and we would arrange a pick up for those parts. I then waited a week in which I called back and was told [redacted] was no longer with the company. I was to deal with Gered at alligator on this issue. This was early December. He said he would look into this. It is now January in which I have called multiple times through out. (probably about 10 times) I have spoken to him once maybe twice in these attempted calls and left messages with receptionists to call me back. This has not happened. I most recently called again January 2 left a message with the receptionist for Gered to call me back today as I was told he would be in. I have received no call today. The simple task of sending a shipping company to pick up these parts by them has turned into me being charged for parts which were incorrectly sent to me.Desired Settlement: Send a shipping company to pick up parts and refund the charge.

Business

Response:

Customer was sent a prepaid return label.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I am just following up on the complaint made against alligator performance. I tried to respond using the Revdex.com system but it wouldn't send the message. Alligator performance received the parts that were sent back on January 17. I was sent a message stating it had been resolved which is not the case because I have not received my refund so I certainly do not consider this resolved by alligator!

Amazing company to deal with that went above and beyond to ensure satisfaction even when I was wrong.

Just received my second order from Alligator Diesel Performance - awesome company. Customer service and shipping is outstanding.

Before this second order I had ordered some other parts and products from some other online companies prior to ordering my parts from Alligator and Alligator's parts arrived first. One companies item was ordered three days before Alligator's and Alligator's still arrived first.

Another good point - it's hard to beat their prices.

Review: I have filed previous complaints with this company through the Revdex.com this is all in regards to the same order/purchase from this company with one issue after another. The current one was a charge of $407 charged to my visa in regards to parts that have been returned as of january 17. These returned parts where with me as I had been waiting on pre paid postage which I was informed would be sent and was waiting on, for well over a month. I had made numerous calls to the company. I dealt with three employees from this company the most recent one being [redacted]. I was told I would be reimbursed as soon as the parts had been received by them which they received on january 17. I have still not been refunded despite calling and speaking to [redacted]. I last spoke to [redacted] on january 24 at which point he said he would call me back right away. I never received a phone call back from him. These problems with dealing with this company are one after another this being the current and final one which does not seem to be having any intent to being solved or dealt with by them.Desired Settlement: My money refunded

Business

Response:

The customer was first credited $555.36 on November 27th. At the most recent email we were waiting on credit back from the manufacture to ensure they were satisfied with the products returned. We received credit yesterday and credited the customer $407 that was owed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Excellent company to deal with. Prices, shipping, customer service, and everything related is exceptional. I would recommend with out a second thought to anyone in the diesel market. Most if not all complaints are unfounded. Quoted higher price than website was a complaint. So happens that the customer was unclear and didn't realize that he needed something he didn't ask for. Alligator will bend over backwards to correct any error regardless if it's theirs or the customers.