miles registered on odometer(03/26/2015) Bob-Boyd Lincoln has serviced this vehicle on occasions since 02/Our first two services were oil changes and tire rotations In February 14th of 2015, the dealership performed an oil change and tire rotation The customer returned to the dealership on February 21st, to have a shutter/stall condition looked into for the engineThe inspection of the engine and associated components, found a massive vacuum leak at the PCV hose which was replaced to correct the stallAlso on this visit, tires were purchased, installed, mounted and balanced Returning March 2nd of where the tire “slit” or road hazard damage was pointed out to the customer but the customer declined to have the tire addressed on this visit The client then returned March 26th, with a Check Engine Lamp on and a rough idleEngine Diagnostics were performed for the client at no charge, and the diagnostics found of the eight coils breaking down under load *The customer declined the coils on this visit Subsequently, the customer came in to discuss a “shutter” with us and we determined the shutter described this visit, differed from the engine shutter (PCV, Coils) and we discovered a fractured coil springWhen the customer asked about repair options, this is where we made the offer of goodwill to the customer to provide assistance with the labor to replace the one coil spring if the client provided the needed part As for refunding a customer for the work performed or punitive damages on a 100,mile plus vehicle, our dealership feels we did everything within our power to work with the client as well as provide goodwill diagnostics and another offer of goodwill to assist with the labor expense only to replace the coil spring (or springs)
miles registered on odometer(03/26/2015) Bob-Boyd Lincoln has serviced this vehicle on occasions since 02/Our first two services were oil changes and tire rotations In February 14th of 2015, the dealership performed an oil change and tire rotation The customer returned to the dealership on February 21st, to have a shutter/stall condition looked into for the engineThe inspection of the engine and associated components, found a massive vacuum leak at the PCV hose which was replaced to correct the stallAlso on this visit, tires were purchased, installed, mounted and balanced Returning March 2nd of where the tire “slit” or road hazard damage was pointed out to the customer but the customer declined to have the tire addressed on this visit The client then returned March 26th, with a Check Engine Lamp on and a rough idleEngine Diagnostics were performed for the client at no charge, and the diagnostics found of the eight coils breaking down under load *The customer declined the coils on this visit Subsequently, the customer came in to discuss a “shutter” with us and we determined the shutter described this visit, differed from the engine shutter (PCV, Coils) and we discovered a fractured coil springWhen the customer asked about repair options, this is where we made the offer of goodwill to the customer to provide assistance with the labor to replace the one coil spring if the client provided the needed part As for refunding a customer for the work performed or punitive damages on a 100,mile plus vehicle, our dealership feels we did everything within our power to work with the client as well as provide goodwill diagnostics and another offer of goodwill to assist with the labor expense only to replace the coil spring (or springs)