We have followed General motors guide lines TO OIL CONSUMPTION TESTING AND THE VEH. IS WITH IN General motors spec's which are 1 quart in every 2 thousand miles results of test started consumption testing on 7/17/17 at 50,918 miles came back at 52,353 on 8/21/17 and changed oil due to...
customer not coming back in 1,000 miles for test customer came back on 9/19/17 at 53,128 miles and oil was full customer came back at 54,054 miles on 10/5/17 it was down 1/2 quart topped it off customer came back at 55,918 and oil was down 1 quart so at that time the oil was with in General motors spec's We can not just perform warranty repair with out proper information so that we can get paid for the repairs that we do . I'm very sorry that the customer is upset . But I hope you see and under stand our side also . Thank you and have a GOOD DAY.
104278 miles registered on odometer. (03/26/2015)
Bob-Boyd
Lincoln has serviced this vehicle on 6 occasions since 02/2013. Our first two
services were oil changes and tire rotations....
In
February 14th of 2015, the dealership performed an oil change and tire
rotation.
The customer returned to the dealership on February 21st,2015
to have a shutter/stall condition looked into for the engine. The inspection of
the engine and associated components, found a massive vacuum leak at the PCV
hose which was replaced to correct the stall. Also on this visit, 4 tires were
purchased, installed, mounted and balanced.
Returning
March 2nd of 2015 where the tire “slit”
or road hazard damage was pointed out to the customer but the customer
declined to have the tire addressed on this visit.
The client then returned March 26th, 2015 with a
Check Engine Lamp on and a rough idle. Engine Diagnostics were performed for
the client at no charge, and the diagnostics found 2 of the eight coils
breaking down under load.
*The customer declined the coils on this visit.
Subsequently, the customer came in to discuss a “shutter”
with us and we determined the shutter described this visit, differed from the
engine shutter (PCV, Coils) and we discovered a fractured coil spring. When the
customer asked about repair options, this is where we made the offer of
goodwill to the customer to provide assistance with the labor to replace the
one coil spring if the client provided the needed part.
As for refunding a customer for the work performed or punitive damages on a 100,000 mile plus
vehicle, our dealership feels we did everything within our power to work with
the client as well as provide goodwill diagnostics and another offer of
goodwill to assist with the labor expense only to replace the coil spring (or
springs).
104278 miles registered on odometer. (03/26/2015)
Bob-Boyd
Lincoln has serviced this vehicle on 6 occasions since 02/2013. Our first two
services were oil changes and tire rotations.
In
February 14th of 2015, the dealership performed an oil change and tire
rotation.
The customer returned to the dealership on February 21st,2015
to have a shutter/stall condition looked into for the engine. The inspection of
the engine and associated components, found a massive vacuum leak at the PCV
hose which was replaced to correct the stall. Also on this visit, 4 tires were
purchased, installed, mounted and balanced.
Returning
March 2nd of 2015 where the tire “slit”
or road hazard damage was pointed out to the customer but the customer
declined to have the tire addressed on this visit.
The client then returned March 26th, 2015 with a
Check Engine Lamp on and a rough idle. Engine Diagnostics were performed for
the client at no charge, and the diagnostics found 2 of the eight coils
breaking down under load.
*The customer declined the coils on this visit.
Subsequently, the customer came in to discuss a “shutter”
with us and we determined the shutter described this visit, differed from the
engine shutter (PCV, Coils) and we discovered a fractured coil spring. When the
customer asked about repair options, this is where we made the offer of
goodwill to the customer to provide assistance with the labor to replace the
one coil spring if the client provided the needed part.
As for refunding a customer for the work performed or punitive damages on a 100,000 mile plus
vehicle, our dealership feels we did everything within our power to work with
the client as well as provide goodwill diagnostics and another offer of
goodwill to assist with the labor expense only to replace the coil spring (or
springs).
Rohrich chevys response is false and obviously written by someone that is guessing at the situation. On 7/17, I began the oil consumption test as shown in the rohrich receipt attachment. It shows my complaint that my vehicle was rattling and sputtering, so we began the oil test. I returned on 8/21 and they made the mistake of changing the oil instead of testing it. They blamed me and said we must start over and I must return 4 times more from 8/21. Mileage had nothing to do with that visit as they are now telling you. I returned as shown in the two other attachments on 9/19, 10/5, 11/2, 12/3 and 1/30. On 12/3 I agrued the test was done, [redacted] made me come back a 5th time. He also forgot to log the test into his computer. Luckly I kept the receipt, attachment (oil test 12/3.) I finished the test plus one extra test. General motors spec's are 1 quart in every 2 thousand miles. My car was 1 quart low@ 55096 miles, ½ quart low @ 56117 miles and 1 quart low @ 57034 miles. That’s 2 ½ quarts low in 1938 miles. Even if they argue against these facts that are backed by evidence, it doesn’t change the fact that my car is broke. I told them it stalls every 2 weeks on average. On 2/27, it stalled and I had it towed to the nearest ford dealer. I traded it in and bought a new vehicle. I am working out of town starting 3/3 for the next 3 months and need a working car. I can afford a rental. I have been doing everything I was told for the past 8 months and I still cant even get enough respect for them to return my phone calls. It has come down to the last minute and I didn’t know what else I could do other than go into debt and purchase a new car. At this point, I am asking for the $2038.35 to be refunded that I payed for the extended warranty on the broken car that they refused to fix that I don’t even own anymore and is still under warranty. Thank you for taking the time to listen to me and thank you for your quick response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We have followed General motors guide lines TO OIL CONSUMPTION TESTING AND THE VEH. IS WITH IN General motors spec's which are 1 quart in every 2 thousand miles results of test started consumption testing on 7/17/17 at 50,918 miles came back at 52,353 on 8/21/17 and changed oil due to...
customer not coming back in 1,000 miles for test customer came back on 9/19/17 at 53,128 miles and oil was full customer came back at 54,054 miles on 10/5/17 it was down 1/2 quart topped it off customer came back at 55,918 and oil was down 1 quart so at that time the oil was with in General motors spec's We can not just perform warranty repair with out proper information so that we can get paid for the repairs that we do . I'm very sorry that the customer is upset . But I hope you see and under stand our side also . Thank you and have a GOOD DAY.
104278 miles registered on odometer. (03/26/2015)
Bob-Boyd
Lincoln has serviced this vehicle on 6 occasions since 02/2013. Our first two
services were oil changes and tire rotations....
In
February 14th of 2015, the dealership performed an oil change and tire
rotation.
The customer returned to the dealership on February 21st,2015
to have a shutter/stall condition looked into for the engine. The inspection of
the engine and associated components, found a massive vacuum leak at the PCV
hose which was replaced to correct the stall. Also on this visit, 4 tires were
purchased, installed, mounted and balanced.
Returning
March 2nd of 2015 where the tire “slit”
or road hazard damage was pointed out to the customer but the customer
declined to have the tire addressed on this visit.
The client then returned March 26th, 2015 with a
Check Engine Lamp on and a rough idle. Engine Diagnostics were performed for
the client at no charge, and the diagnostics found 2 of the eight coils
breaking down under load.
*The customer declined the coils on this visit.
Subsequently, the customer came in to discuss a “shutter”
with us and we determined the shutter described this visit, differed from the
engine shutter (PCV, Coils) and we discovered a fractured coil spring. When the
customer asked about repair options, this is where we made the offer of
goodwill to the customer to provide assistance with the labor to replace the
one coil spring if the client provided the needed part.
As for refunding a customer for the work performed or punitive damages on a 100,000 mile plus
vehicle, our dealership feels we did everything within our power to work with
the client as well as provide goodwill diagnostics and another offer of
goodwill to assist with the labor expense only to replace the coil spring (or
springs).
104278 miles registered on odometer. (03/26/2015)
Bob-Boyd
Lincoln has serviced this vehicle on 6 occasions since 02/2013. Our first two
services were oil changes and tire rotations.
In
February 14th of 2015, the dealership performed an oil change and tire
rotation.
The customer returned to the dealership on February 21st,2015
to have a shutter/stall condition looked into for the engine. The inspection of
the engine and associated components, found a massive vacuum leak at the PCV
hose which was replaced to correct the stall. Also on this visit, 4 tires were
purchased, installed, mounted and balanced.
Returning
March 2nd of 2015 where the tire “slit”
or road hazard damage was pointed out to the customer but the customer
declined to have the tire addressed on this visit.
The client then returned March 26th, 2015 with a
Check Engine Lamp on and a rough idle. Engine Diagnostics were performed for
the client at no charge, and the diagnostics found 2 of the eight coils
breaking down under load.
*The customer declined the coils on this visit.
Subsequently, the customer came in to discuss a “shutter”
with us and we determined the shutter described this visit, differed from the
engine shutter (PCV, Coils) and we discovered a fractured coil spring. When the
customer asked about repair options, this is where we made the offer of
goodwill to the customer to provide assistance with the labor to replace the
one coil spring if the client provided the needed part.
As for refunding a customer for the work performed or punitive damages on a 100,000 mile plus
vehicle, our dealership feels we did everything within our power to work with
the client as well as provide goodwill diagnostics and another offer of
goodwill to assist with the labor expense only to replace the coil spring (or
springs).
Rohrich chevys response is false and obviously written by someone that is guessing at the situation. On 7/17, I began the oil consumption test as shown in the rohrich receipt attachment. It shows my complaint that my vehicle was rattling and sputtering, so we began the oil test. I returned on 8/21 and they made the mistake of changing the oil instead of testing it. They blamed me and said we must start over and I must return 4 times more from 8/21. Mileage had nothing to do with that visit as they are now telling you. I returned as shown in the two other attachments on 9/19, 10/5, 11/2, 12/3 and 1/30. On 12/3 I agrued the test was done, [redacted] made me come back a 5th time. He also forgot to log the test into his computer. Luckly I kept the receipt, attachment (oil test 12/3.) I finished the test plus one extra test. General motors spec's are 1 quart in every 2 thousand miles. My car was 1 quart low@ 55096 miles, ½ quart low @ 56117 miles and 1 quart low @ 57034 miles. That’s 2 ½ quarts low in 1938 miles. Even if they argue against these facts that are backed by evidence, it doesn’t change the fact that my car is broke. I told them it stalls every 2 weeks on average. On 2/27, it stalled and I had it towed to the nearest ford dealer. I traded it in and bought a new vehicle. I am working out of town starting 3/3 for the next 3 months and need a working car. I can afford a rental. I have been doing everything I was told for the past 8 months and I still cant even get enough respect for them to return my phone calls. It has come down to the last minute and I didn’t know what else I could do other than go into debt and purchase a new car. At this point, I am asking for the $2038.35 to be refunded that I payed for the extended warranty on the broken car that they refused to fix that I don’t even own anymore and is still under warranty. Thank you for taking the time to listen to me and thank you for your quick response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]