Allinson Propane

We apologize at the delay in replying to your e-mailAll pertinent people are nowback from vacation so we are submitting our information to you at this time.We did a thorough review of our customer files and records regarding ***FletcherIn her file we found no documentation of any conversations
she claimsshe had with *** ***, the owner of the companyAny such disputes orconversations are always noted in the records for accuracy as well as for ourprotection and that of our customers.We are attaching an accounting from our office manager, ***, who is the personwho took her order for fuel and had all follconversationsWe have tried tocommunicate with *** in an effort to be of help and support to herShe has notreturned phone calls, responded to letters and has had no contact with us forapproximately one year until the time we were forced to turn her account over toa collections agency.*** *** went by her home and found that it is now "bank owned" and thegate lockedHe was unable to determine if any propane is left in the tank or ifshe did, in fact, use all of it prior to the loss of her homeOur company does tryto offer extra help to seniors on a fixed income and we did, several years ago,donate an electric lift chair to ***'s motherWe try to be very careful, flexibleand understanding of people having difficult timesBut we can only help if thepeople communicate with usWe feel badly that this situation has escalated tothis point but our hands have been tied due to her total lack of contact with us.Please feel free to call or contact us for any further information neededPleasereview our web page and you will see our relationship within our community isvery positive and important to us(allinsonpropane.com)Sincerely,*** ***, Owner Account of Conversations with *** Fletcher:*** called March 12, distressed because her tank was low and wasapologizing that she didn't check her tank sooner due to the death of her mother.She told me that her mother, Rose, loved the lift chair that *** & *** Allinsongave her and even said that she died in it.I donot recall *** saying she wanted $worth of propaneI wrote on mypaperwork to "fill the tank." She apparently thought I was familiar with heraccount and that I would know what she ordersHowever, I always say at the endof my conversation "we will see you on (date), and fill you up." This helps avoidany possible confusion.On Marchd 12, 2014, she called back saying she never ordered a fill and that shenever filled her tankLooking at her history, she has never filled it before and Iapologized and told her I would speck with ***, the owner*** had receivedgallons @ $709/gal$total.*** offered to reduce the price of her fuel to $2.359/gallon, making her total$She had paid $which left a balance of $I explained this to*** and told her she could make payments of $eachShe said she was ondisability, a strict budget and would think about itI also told her that if she didsell her home, she could put the estimated amount of fuel left in her tank intoescrow and be reimbursed that amount of money.I never heard back from ***, tried calling many times and left messagesThenthe phone wasn't working so I sent a day letter to lock off her tank on July 21,After the letter was sent we realized this was a "Customer Owned Tank"and we could not lock it offWe can only attempt to collect our money for fueldelivered.I received a call from *** *** saying she spoke with *** *** and that*** would take care of everythingShe apparently forgot about this until shereceived a letter from *** *** ***

We apologize at the delay in replying to your e-mailAll pertinent people are nowback from vacation so we are submitting our information to you at this timeWe did a thorough review of our customer files and records regarding ***FletcherIn her file we found no documentation of
any conversations she claimsshe had with *** ***, the owner of the companyAny such disputes orconversations are always noted in the records for accuracy as well as for ourprotection and that of our customers.We are attaching an accounting from our office manager, ***, who is the personwho took her order for fuel and had all follconversationsWe have tried tocommunicate with *** in an effort to be of help and support to herShe has notreturned phone calls, responded to letters and has had no contact with us forapproximately one year until the time we were forced to turn her account over toa collections agency*** *** went by her home and found that it is now "bank owned" and thegate lockedHe was unable to determine if any propane is left in the tank or ifshe did, in fact, use all of it prior to the loss of her homeOur company does tryto offer extra help to seniors on a fixed income and we did, several years ago,donate an electric lift chair to ***'s motherWe try to be very careful, flexibleand understanding of people having difficult timesBut we can only help if thepeople communicate with usWe feel badly that this situation has escalated tothis point but our hands have been tied due to her total lack of contact with usPlease feel free to call or contact us for any further information neededPleasereview our web page and you will see our relationship within our community isvery positive and important to us(allinsonpropane.com)
Sincerely,*** ***, Owner
Account of Conversations with *** Fletcher:*** called March 12, distressed because her tank was low and wasapologizing that she didn't check her tank sooner due to the death of her mother.She told me that her mother, Rose, loved the lift chair that *** & *** Allinsongave her and even said that she died in itI donot recall *** saying she wanted $worth of propaneI wrote on mypaperwork to "fill the tank." She apparently thought I was familiar with heraccount and that I would know what she ordersHowever, I always say at the endof my conversation "we will see you on (date), and fill you up." This helps avoidany possible confusionOn Marchd 12, 2014, she called back saying she never ordered a fill and that shenever filled her tankLooking at her history, she has never filled it before and Iapologized and told her I would speck with ***, the owner*** had receivedgallons @ $709/gal$total*** offered to reduce the price of her fuel to $2.359/gallon, making her total$She had paid $which left a balance of $I explained this to*** and told her she could make payments of $eachShe said she was ondisability, a strict budget and would think about itI also told her that if she didsell her home, she could put the estimated amount of fuel left in her tank intoescrow and be reimbursed that amount of moneyI never heard back from ***, tried calling many times and left messagesThenthe phone wasn't working so I sent a day letter to lock off her tank on July 21,After the letter was sent we realized this was a "Customer Owned Tank"and we could not lock it offWe can only attempt to collect our money for fueldeliveredI received a call from *** *** saying she spoke with *** *** and that*** would take care of everythingShe apparently forgot about this until shereceived a letter from *** *** ***

Review: I have ordered propane from this company for several years. Always getting about $300.00 once a year. I have very little that runs on propane. I ordered my usual propane for 2014 of $300.00 in June.I saw propane truck leave and took bill from my tank and shocked to see it was over $1200.00. I called immediately. I had given them my credit card when I ordered and had authorized charge for $300.00. I spoke with receptionist who confirmed I had only ordered $300.00. She said driver made a mistake. I told her to send him back to remove. She called me back to say that was not possible and they would give me a discount to $600.00 and give me 3 months to pay. I explained I could not afford this. I was getting a divorce and on disability and getting ready to sell my house. I did not want the propane. I spoke with owner [redacted] and told him it was their mistake and I could not pay for the unwanted propane. I thought situation was resolved. I moved out of my house in October 2014. I never heard anything more until I received a letter from Greentree Collection Agency for $575.36 debt to Allinson Propane. I spoke with supervisor [redacted], she marked debt as in dispute. I called Allinson Propane on June 25 and spoke with [redacted] who states he never had conversation with me about the mistaken delivery and to contact the collection agency only and hung up on me. Per Pam Ray he is refusing to waive the debt. It is not fair to insist In I pay for propane I did not request.Desired Settlement: Please have Allinson Propane waive the charges to my account and remove the debt reported to [redacted]

Business

Response:

We apologize at the delay in replying to your e-mail. All pertinent people are nowback from vacation so we are submitting our information to you at this time.We did a thorough review of our customer files and records regarding [redacted]Fletcher. In her file we found no documentation of any conversations she claimsshe had with [redacted], the owner of the company. Any such disputes orconversations are always noted in the records for accuracy as well as for ourprotection and that of our customers.We are attaching an accounting from our office manager, [redacted], who is the personwho took her order for fuel and had all follow-up conversations. We have tried tocommunicate with [redacted] in an effort to be of help and support to her. She has notreturned phone calls, responded to letters and has had no contact with us forapproximately one year until the time we were forced to turn her account over toa collections agency.[redacted] went by her home and found that it is now "bank owned" and thegate locked. He was unable to determine if any propane is left in the tank or ifshe did, in fact, use all of it prior to the loss of her home. Our company does tryto offer extra help to seniors on a fixed income and we did, several years ago,donate an electric lift chair to [redacted]'s mother. We try to be very careful, flexibleand understanding of people having difficult times. But we can only help if thepeople communicate with us. We feel badly that this situation has escalated tothis point but our hands have been tied due to her total lack of contact with us.Please feel free to call or contact us for any further information needed. Pleasereview our web page and you will see our relationship within our community isvery positive and important to us. (allinsonpropane.com)Sincerely,[redacted], Owner Account of Conversations with [redacted] Fletcher:[redacted] called March 12, 2014 distressed because her tank was low and wasapologizing that she didn't check her tank sooner due to the death of her mother.She told me that her mother, Rose, loved the lift chair that [redacted] & [redacted] Allinsongave her and even said that she died in it.I donot recall [redacted] saying she wanted $300 worth of propane. I wrote on mypaperwork to "fill the tank." She apparently thought I was familiar with heraccount and that I would know what she orders. However, I always say at the endof my conversation "we will see you on (date), and fill you up." This helps avoidany possible confusion.On Marchd 12, 2014, she called back saying she never ordered a fill and that shenever filled her tank. Looking at her history, she has never filled it before and Iapologized and told her I would speck with [redacted], the owner. [redacted] had received379 gallons @ $2. 709/gal. $1026.71 total.[redacted] offered to reduce the price of her fuel to $2.359/gallon, making her total$894.06. She had paid $300 which left a balance of $594.06. I explained this to[redacted] and told her she could make 3 payments of $198 each. She said she was ondisability, a strict budget and would think about it. I also told her that if she didsell her home, she could put the estimated amount of fuel left in her tank intoescrow and be reimbursed that amount of money.I never heard back from [redacted], tried calling many times and left messages. Thenthe phone wasn't working so I sent a 55 day letter to lock off her tank on July 21,2014. After the letter was sent we realized this was a "Customer Owned Tank"and we could not lock it off. We can only attempt to collect our money for fueldelivered.I received a call from [redacted] saying she spoke with [redacted] and that[redacted] would take care of everything. She apparently forgot about this until shereceived a letter from [redacted]