Allison James Estates & Homes of California

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10054737, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My complaint is not with the sellers nor their Realtor It is with my Realtor, [redacted] , employed by Allison James Estates & Homes While I am deciding on this this whether to buy this house Mr [redacted] promised he would ask his Supervisor to approve resurfacing of the pool in a few spots in which they have done before Mr [redacted] also promised to input screens on the windows and to repair the bathroom leak My issue at hand is when a Realtor promises his buyers or sellers upon the purchase of a property and fails to follow-through it is fraud, misleading and in fact a violation of the code of ethics with the Board of Realtors Mr [redacted] contacted me and stated there was only Twenty-Five Dollars worth of termite damages, he would present a report in which he never did; He did this to speed the process of the loan Also, I did not choose my own inspector, I did not choose to extend the process actually I asked to cancel (See attached e-mail) I did not consider buying the property until Mr [redacted] initiated the props and the price was lowered I truly believe Mr [redacted] was working for the sellersAfter I made so many calls to Mr [redacted] and attempts to solve these issues without returned calls I informed him I would then pursue this matter In fact It was Mr [redacted] who suggested I make a claim against the sellers and In fact it was Mr [redacted] who sent over his pool guy to inspect the pool for repairs All that I am asking for is the termite treatment and the small resurfacing of the pool as promised or committed to upon the sale of this house I have no quorums with the sellers nor Mr [redacted] There response was totally taken out of contents to set the record straight I had no control over the closing of escrow which closed August 30th, the following day was a Holiday in which was the only time I had to move since I workThe sellers were inpatient, they should of had a place already set up for them to have moved out Regards, [redacted] ***

Hello Mrs, ***
This email is to explain, the situation with this real estate transaction between Buyer Mrs *** *** and Sellers *** *** and *** ***, Address *** S ***, San Diego CA ***.
Toward the end of the
transaction we had to ask for an extension to close escrow because Mrs***e *** loan was delay due to her not deciding what lender/*** she wanted to work with for her mortgage loanTwo weeks into the escrow she finally decided to go with her choice of Mortgage being CMG financial
Seller was loosing patience and told us that we needed to close or they were going to cancel and keep *** *** depositShe was already out of time frames
CMG was able to rush and close on Friday August ,That was days after her original close of escrow date
We then called the listing agent to pick up the keys to the property and where informed that his seller needed until Sunday Sept 1, ( days after the close) to move outThey didnt want to move out not knowing if the deal was going to fall out and be displaced from there homeSo they waited till last minute to move out
Since seller was considerate to Mrs*** by giving her the extra time to closeSeller felt it was fair for her to get a couple of days to move out, I informed Mrs ***`s of the situation and she didn't not agreed to itSo I was back in forward with the seller`s agent until agent agreed to pay some kind of monetary compensation to Mrs ***s
That Sunday morning Sept, Mrs ***`s was mad at them because they were taking extra time (additional hours) to move out and she called me and told me that for every hour extra she want it $per hourI spoke with seller`s agent and he told me that they were moving out by 2:pm that sundaySeller`s were doing the best they could in order to move out as quickly as possible and they were going to pay for what they agreed, so at the end seller left the keys hided in the grass, I released the keys to Mrs***`s and she start moving her stuff in the houseWe found a couple of boxes in the house that I moved to the garageSellers`s agent (*** ***) called me and told me to asked Mrs***`s to hold those boxes because seller was going to pick them up, after everything was over seller`s agent never came through with giving Mrs *** $dollares he had verbally promise.
Mrs***`s then opened mediation and she was requesting $dlls from the seller`s and Sellers agent, nothing from us, just our testimony of the verbal agreement on the $x day ($total)
So we took it upon ourselves and decided to give her more than what was originally promised by Sellers agentWe gave her $dlls that she needed to settle and dismissed the mediation
Mrs *** agreed to our offer and signed me an addendum (see attached addendum ) where she is releasing Us from mediation and any liabilityWe did that out of good faith becasue listing agent (*** ***) didnt care to respond and we like to keep all of our costomers happy.We went the extra mile for her
Listing agent (*** ***) feels no need to deal with Mrs *** who he feels was being unreasonable
Shortly after we settled with Mrs***s, she called us again, Now she wants money for some pool repairs that she says a pool inspector quoted her for repairsMrs *** originally was told to hired for her own protection a licensed home inspector, which she did and choose her own inspector to inform her of all the minor or major issues of home condition
Since the beginning Mrs*** took the property with no repairs on her counter #dated July 17, 2013( See attached copy).
We negotiated $10,dollars under list price for her and she still doesnt seem to be happy with anything.( see attached MLS print out with original sales price)
After settling out of mediation with her (You can see on attached Addendum),
Now she wants me to pay for pool repairs around $and for termites around $of treatmentAll which was not granted since the beginningMrs***`s seems to just continue to ask for more and more from usWe have had enough of this.She keeps bringing up new thingsShe purchased a used home, she made her home inspection by licensed inspector and was informed of all conditionsMrs *** even did appraisal to assure she was not over paying as they do in every home loanLenders require any saftey issues to be repaired and everythign shes asking for now is out of the norm
We did our job and have gone above and beyond to try to make her happyBut this is getting out of control
Ive been in business for past plus years and have never had any complaints We strive on our customer service
Feel free to call me if you have any further questions or comments
Regards,
*** *** & Associates
Allison James Estates & Homes
Broadway #
Chula Vista Ca
Office (619) 342-
Direct (619* ***
Efax (619* ***
http://www.***.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10054737, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My complaint is not with the sellers nor their Realtor.   It is with my Realtor, [redacted], employed by Allison James Estates & Homes.  While I am deciding on this this whether to buy this house Mr. [redacted] promised he would ask his Supervisor to approve resurfacing of the pool in a few spots in which they have done before.   Mr. [redacted] also promised to input screens on the windows and to repair the bathroom leak.  My issue at hand is when a Realtor promises his buyers or sellers upon the purchase of a property and fails to follow-through it is fraud, misleading and in fact a violation of the code of ethics with the Board of Realtors.   Mr. [redacted] contacted me and stated there was only Twenty-Five Dollars worth of termite damages, he would present a report in which he never did; He did this to speed the process of the loan.  Also, I did not choose my own inspector, I did not choose to extend the process actually I asked to cancel.  (See attached e-mail).  I did not consider buying the property until Mr. [redacted] initiated the props and the price was lowered.  I truly believe Mr. [redacted] was working for the sellers. After I made so many calls to Mr. [redacted] and attempts to solve these issues without returned calls.  I informed him I would then pursue this matter.  In fact It was Mr. [redacted] who suggested I make a claim against the sellers and In fact it was Mr. [redacted] who sent over his pool guy to inspect the pool for repairs.  All that I am asking for is the termite treatment and the small resurfacing of the pool as promised or committed to upon the sale of this house.   I have no quorums with the sellers nor Mr. [redacted].  There response was totally taken out of contents to set the record straight.  I had no control over the closing of escrow which closed August 30th, 2013 the following day was a Holiday in which was the only time I had to move since I work. The sellers were inpatient, they should of had a place already set up for them to have moved out.    
Regards,
[redacted]

Review: Upon the sale of property [redacted] S. [redacted] Drive, SD,Realtor [redacted] had to file an extension for time with that he added there was $25.00 worth of work for termite, a termite treatment was done two years ago. He would acquire the report.I contacted the loan officer in which he forwared me an addendum in which I did not recieve nor was aware of and signed by docusigned. In addition, Mr. [redacted] told me his company had assisted with pool repair work, he would ask his boss if possible would resurface two spots where rebarr is wearing. Other remedies [redacted] promised he would take care of the leaking shower, window screens. [redacted] work on the window screens, half hour he had to go to Home Depot & never returned. I then had termites coming out and flying around all throughout the house. I had an inspection done. I contacted Mr. [redacted] many times and requested a termite treatment and repairs as he promised he did not comply. As a Realtor I trusted, expected his representation, standard of practices not to be misrepresenting, deceptive for the saleof a property.Desired Settlement: Termite treatment and pool resurface as promised.

Business

Response:

Hello Mrs, [redacted]

This email is to explain, the situation with this real estate transaction between Buyer Mrs [redacted] and Sellers [redacted] and [redacted], Address [redacted] S [redacted], San Diego CA [redacted].

Toward the end of the transaction we had to ask for an extension to close escrow because Mrs. [redacted] loan was delay due to her not deciding what lender/[redacted] she wanted to work with for her mortgage loan. Two weeks into the escrow she finally decided to go with her choice of Mortgage being CMG financial.

Seller was loosing patience and told us that we needed to close or they were going to cancel and keep [redacted] deposit. She was already out of time frames.

CMG was able to rush and close on Friday August 30 ,2013. That was 12 days after her original close of escrow date.

We then called the listing agent to pick up the keys to the property and where informed that his seller needed until Sunday Sept 1, 2013 ( 2 days after the close) to move out. They didnt want to move out not knowing if the deal was going to fall out and be displaced from there home. So they waited till last minute to move out.

Since seller was considerate to Mrs. [redacted] by giving her the extra time to close. Seller felt it was fair for her to get a couple of days to move out, I informed Mrs [redacted]`s of the situation and she didn't not agreed to it. So I was back in forward with the seller`s agent until agent agreed to pay some kind of monetary compensation to Mrs [redacted]s.

That Sunday morning Sept, 1 2013 Mrs [redacted]`s was mad at them because they were taking extra time (4 additional hours) to move out and she called me and told me that for every hour extra she want it $100.00 per hour. I spoke with seller`s agent and he told me that they were moving out by 2:30 pm that sunday. Seller`s were doing the best they could in order to move out as quickly as possible and they were going to pay for what they agreed, so at the end seller left the keys hided in the grass, I released the keys to Mrs. [redacted]`s and she start moving her stuff in the house. We found a couple of boxes in the house that I moved to the garage. Sellers`s agent ([redacted]) called me and told me to asked Mrs. [redacted]`s to hold those boxes because seller was going to pick them up, after everything was over seller`s agent never came through with giving Mrs [redacted] $200 dollares he had verbally promise.

Mrs. [redacted]`s then opened mediation and she was requesting $700 dlls from the seller`s and Sellers agent, nothing from us, just our testimony of the verbal agreement on the $100.00 x day ($200.00 total) .

So we took it upon ourselves and decided to give her more than what was originally promised by Sellers agent. We gave her $700 dlls that she needed to settle and dismissed the mediation.

Mrs [redacted] agreed to our offer and signed me an addendum (see attached addendum ) where she is releasing Us from mediation and any liability. We did that out of good faith becasue listing agent ([redacted]) didnt care to respond and we like to keep all of our costomers happy.We went the extra mile for her.

Listing agent ([redacted]) feels no need to deal with Mrs [redacted] who he feels was being unreasonable.

Shortly after we settled with Mrs. [redacted]s, she called us again, Now she wants money for some pool repairs that she says a pool inspector quoted her for repairs. Mrs [redacted] originally was told to hired for her own protection a licensed home inspector, which she did and choose her own inspector to inform her of all the minor or major issues of home condition.

Since the beginning Mrs. [redacted] took the property AS-IS with no repairs on her counter #1 dated July 17, 2013( See attached copy).

We negotiated $10,000 dollars under list price for her and she still doesnt seem to be happy with anything.( see attached MLS print out with original sales price)

After settling out of mediation with her (You can see on attached Addendum),

Now she wants me to pay for pool repairs around $1500 and for termites around $1700 of treatment. All which was not granted since the beginning. Mrs. [redacted]`s seems to just continue to ask for more and more from us. We have had enough of this.She keeps bringing up new things. She purchased a used home, she made her home inspection by licensed inspector and was informed of all conditions. Mrs [redacted] even did appraisal to assure she was not over paying as they do in every home loan. Lenders require any saftey issues to be repaired and everythign shes asking for now is out of the norm.

We did our job and have gone above and beyond to try to make her happy. But this is getting out of control.

Ive been in business for past 12 plus years and have never had any complaints. We strive on our customer service.

Feel free to call me if you have any further questions or comments.

Regards,

[redacted] & Associates

Allison James Estates & Homes

555 Broadway #122

Chula Vista Ca 91910

Office (619) 342-4663

Direct (619[redacted]

Efax (619[redacted]

http://www.[redacted].com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10054737, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My complaint is not with the sellers nor their Realtor. It is with my Realtor, [redacted], employed by Allison James Estates & Homes. While I am deciding on this this whether to buy this house Mr. [redacted] promised he would ask his Supervisor to approve resurfacing of the pool in a few spots in which they have done before. Mr. [redacted] also promised to input screens on the windows and to repair the bathroom leak. My issue at hand is when a Realtor promises his buyers or sellers upon the purchase of a property and fails to follow-through it is fraud, misleading and in fact a violation of the code of ethics with the Board of Realtors.

Mr. [redacted] contacted me and stated there was only Twenty-Five Dollars worth of termite damages, he would present a report in which he never did; He did this to speed the process of the loan. Also, I did not choose my own inspector, I did not choose to extend the process actually I asked to cancel. (See attached e-mail). I did not consider buying the property until Mr. [redacted] initiated the props and the price was lowered. I truly believe Mr. [redacted] was working for the sellers. After I made so many calls to Mr. [redacted] and attempts to solve these issues without returned calls. I informed him I would then pursue this matter. In fact It was Mr. [redacted] who suggested I make a claim against the sellers and In fact it was Mr. [redacted] who sent over his pool guy to inspect the pool for repairs. All that I am asking for is the termite treatment and the small resurfacing of the pool as promised or committed to upon the sale of this house.

I have no quorums with the sellers nor Mr. [redacted]. There response was totally taken out of contents to set the record straight. I had no control over the closing of escrow which closed August 30th, 2013 the following day was a Holiday in which was the only time I had to move since I work. The sellers were inpatient, they should of had a place already set up for them to have moved out.

Regards,