We have informed the customer multiple times that our warranty is days on parts and a one year manufacturer warranty, which meets all guidelines for ArizonaTherefore it is out of our warranty period, when we tried giving the customer the manufacturer information he became very aggressive and rude and we were unable to continue a reasonable conversation with himSince that point in time he has been vindictive, filing multiple complaints, threating lawsuits, and harassing our employees on a regular basisIf he can't control himself we will have no other choice but to file a restraining order against himThe light might not be bad, it could be a switch or GFCIWe offered to come check these items, but we won't do it for free since it's out of our warranty periodWe never offered a cash discount and all work was completed when promisedThere is nothing we can do to extend the manufacturer's warranty.? ?
We did receive a work order from his home warranty company regarding a leaky valve and also to check the spa button and we went out to the property on 6/4/and repaired the leaky valve by replacing the jandy o-rings on the return lineWe also tested the spa button and there was an underground air leak for the spa button, which wasn't covered by the home warranty companyThe service fee of $was not collected at the time of service and still wasn't paid by the time that we billed out the work order to the home warranty company, so I'm not sure why he is stating that he paid usWe did not receive any payment from him in regards to this work orderWe warranty our labor for days and our parts for days, so by the time that he contacted us on 10/23/about the slow drip it was out of our warranty periodIf he would've contacted us within the warranty period we would have been more than happy to go out and take care of it for him at no charge, but unfortunatley the warranty period had already expired by the time that he notified us of the problemWe did offer to go back out to his property to fix the problem, but we would have to charge our $service fee for the trip
Hello,? I submitted complaint ID [redacted] ? some time ago.? The business responded.? I responded to that.? The business then responded and the complaint management page says that the response from the business was submitted to the Revdex.com for review.? The page says there is nothing for me to do at this time.? It's been sitting like that for nearly a month now.? The business intentionally changed something on my pool system in order to cause me to request additional service so that they could bill my home warranty company again--which causes my home warranty company to bill me.? The pool company does not deny this in their responses but simply says that if the service seems unnecessary I should take it up with the people charging me the fee--the home warranty company.? In other words, this company is simply being dishonest so I'd like to respond to the response, but the system won't let me.? I'd like to point out that the company has now been paid the fee from the home warranty company, so there is now something to refund.? ? Thank you, [redacted] ? ?
This company will not honor their warranty or backup any of their workThey first tried to offer us a cash discount (for obvious reasons)We have contacted them on several occasions by phone and the customer service is horribleThey refuse to take messages, they refuse to let you speak to the owner, and they terminate the call when your speakingWhen requesting an email address or a direct line for the Qualifying Party or Owner, they refuse immediatelyWhen they scheduled us on numerous occasions, they had every excuse not to show up when promised and not to have the parts/material present on the truckThey never provided us with a detailed receipt and/or warranty paperworkI'm now in the process of retaining legal counsel and had to look for another company to come and check all workmanship issuesI have also reached out to the Arizona Registrar of Contractors to file a complaint against their licenseIf your home warranty company refers them, I would request a company that is more ethical and honestThey get the majority of their work from warranty companies and they love to make you come out of your pocket extra money! [redacted] ***
The home warranty company does not prepay us for any service callsOnce again we did not collect any money from you, therefore we can't refund any money to youPlease take this matter up with your home warranty company. Thank you,Mike ***
We were contacted by Mr [redacted] home warranty company to do a repair on his heaterWhen we scheduled the appointment the failure that was explained to us, was that the panel to the heater was not reading and nothing was said about a heat pumpWe don't work on heat pumps and the home warranty company doesn't cover for heat pumpsIf Mr [redacted] wants a refund for the $service fee, that is something that he needs to take up with his home warranty company, since they are the ones charging him the service feeThat is a contract between him and the home warranty company
We have informed the customer multiple times that our warranty is days on parts and a one year manufacturer warranty, which meets all guidelines for ArizonaTherefore it is out of our warranty period, when we tried giving the customer the manufacturer information he became very aggressive and rude and we were unable to continue a reasonable conversation with himSince that point in time he has been vindictive, filing multiple complaints, threating lawsuits, and harassing our employees on a regular basisIf he can't control himself we will have no other choice but to file a restraining order against himThe light might not be bad, it could be a switch or GFCIWe offered to come check these items, but we won't do it for free since it's out of our warranty periodWe never offered a cash discount and all work was completed when promisedThere is nothing we can do to extend the manufacturer's warranty.? ?
We did receive a work order from his home warranty company regarding a leaky valve and also to check the spa button and we went out to the property on 6/4/and repaired the leaky valve by replacing the jandy o-rings on the return lineWe also tested the spa button and there was an underground air leak for the spa button, which wasn't covered by the home warranty companyThe service fee of $was not collected at the time of service and still wasn't paid by the time that we billed out the work order to the home warranty company, so I'm not sure why he is stating that he paid usWe did not receive any payment from him in regards to this work orderWe warranty our labor for days and our parts for days, so by the time that he contacted us on 10/23/about the slow drip it was out of our warranty periodIf he would've contacted us within the warranty period we would have been more than happy to go out and take care of it for him at no charge, but unfortunatley the warranty period had already expired by the time that he notified us of the problemWe did offer to go back out to his property to fix the problem, but we would have to charge our $service fee for the trip
Hello,? I submitted complaint ID [redacted] ? some time ago.? The business responded.? I responded to that.? The business then responded and the complaint management page says that the response from the business was submitted to the Revdex.com for review.? The page says there is nothing for me to do at this time.? It's been sitting like that for nearly a month now.? The business intentionally changed something on my pool system in order to cause me to request additional service so that they could bill my home warranty company again--which causes my home warranty company to bill me.? The pool company does not deny this in their responses but simply says that if the service seems unnecessary I should take it up with the people charging me the fee--the home warranty company.? In other words, this company is simply being dishonest so I'd like to respond to the response, but the system won't let me.? I'd like to point out that the company has now been paid the fee from the home warranty company, so there is now something to refund.? ? Thank you, [redacted] ? ?
This company will not honor their warranty or backup any of their workThey first tried to offer us a cash discount (for obvious reasons)We have contacted them on several occasions by phone and the customer service is horribleThey refuse to take messages, they refuse to let you speak to the owner, and they terminate the call when your speakingWhen requesting an email address or a direct line for the Qualifying Party or Owner, they refuse immediatelyWhen they scheduled us on numerous occasions, they had every excuse not to show up when promised and not to have the parts/material present on the truckThey never provided us with a detailed receipt and/or warranty paperworkI'm now in the process of retaining legal counsel and had to look for another company to come and check all workmanship issuesI have also reached out to the Arizona Registrar of Contractors to file a complaint against their licenseIf your home warranty company refers them, I would request a company that is more ethical and honestThey get the majority of their work from warranty companies and they love to make you come out of your pocket extra money! [redacted] ***
The home warranty company does not prepay us for any service callsOnce again we did not collect any money from you, therefore we can't refund any money to youPlease take this matter up with your home warranty company. Thank you,Mike ***
We were contacted by Mr [redacted] home warranty company to do a repair on his heaterWhen we scheduled the appointment the failure that was explained to us, was that the panel to the heater was not reading and nothing was said about a heat pumpWe don't work on heat pumps and the home warranty company doesn't cover for heat pumpsIf Mr [redacted] wants a refund for the $service fee, that is something that he needs to take up with his home warranty company, since they are the ones charging him the service feeThat is a contract between him and the home warranty company