To whom it may concern:We are aware of this issue and have made many concessions to reach an amicable resolution with the customer to fix all the issues on their job. A copy of the letter detailing our offer is attached. Since this letter was written we also agreed to provide the labor...
to do the work in the bathroom, so long as the customer provided the materials. The customer has rejected our offer and is not willing to make a reasonable settlement with us.In light of this most recent Revdex.com complaint, we are now offering to replace our prior offer with one to give the customer $5,000.00 to hire anyone of their choice to do the work their job requires. This would be in lieu of providing the work detailed in the attached letter and paragraph above.We do wish to resolve this situation as amicably as possible.Sincerely,Remodel USA Inc.
Dear Ms. [redacted],First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to ensure you that your complaint will be resolved...
to your satisfaction as we have cancelled your contract as you requested and we will be mailing out your deposit refund, in the amount of $4,500.00, this week.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction. If you do not receive your refund check in the mail by Friday, September 4 (1 week after issuance), then please contact Steve P[redacted] at ###-###-####.Sincerely,Nicole M. O[redacted] CFO/COO
Dear **. and [redacted],We apologize for the lack of deposit refund, due to an internal communication error this refund request was never processed in our Accounting Office. We will issue a check this week for your refund, it will be mailed out of our Corporate Office in Capitol Heights, MD on...
Thursday, August 20. If you do not receive it by Friday, August 28 please call me, Nicole O[redacted], on my direct line at ###-###-####.Again, very sorry for any inconvenience this oversight has caused you.Thank you,Nicole O[redacted]Remodel USA Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I had to have tub serviced by a local repair institution who charged me $197.00 dollars to fix a warranty issue.Since the remodel USA is no longer affiliated with [redacted] I would assume my warrenty is nill and void. I would like to have my 197.00 refunded, if this is not possible then just drop it
Hello,Very sorry for the difficulty you have had obtaining your warranty. Your representative, Stephen F[redacted], has informed me that he has sent this to you via email. If you have not received it please email me at [redacted]@emodelusa.com so that I can ensure he sends it to you...
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to assure you that we are 100 percent to address any remaining service...
issues you may be having with your bathroom remodel. We have tried to contact you on several occasions regarding your service needs, unsuccessfully. Please contact our Production Coordinator, Jesse H[redacted], at ###-###-#### regarding any remaining service issues that you need to have addressed. We do realize that we have made a few staffing changes in the bathroom department recently and that you may be reaching out to an Installation manager who is no longer with us, if you have been making contact attempts such as this then we do sincerely apologize for our lack of response.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction. Thank you very much for your business!Sincerely,Nicole M. O[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern:While we recognize the fact that there are problems that need to be rectified on the job we do not feel that a settlement of the amount requested by the customer is reasonable. At the last meeting with the customer where their Independent Inspector, certified by Montgomery County, Maryland, had reviewed the job and provided feedback the list submitted with the prior response was negotiated with the customer. Since that time we have taken the initiative to order all materials possible to become prepared to do the additional work, obviously any materials not yet chosen by the customer could not be purchased yet. We are willing to stand by our offer and the verbal agreement that was made with the customer. We feel that we have made every concession and effort to resolve this, certainly to the customer's benefit. While we do not want to be involved with any litigation related to this matter, and that is why we have expressed our willingness to provide significant additional work to remedy the issues, however, we will defend ourselves if the matter cannot be resolved in reasonable way. In addition we did incur significant expense to send a moderator to the customer's home in an effort to reach a settlement, all to no avail.If the customer is unwilling to resolve this matter as agreed upon and expressed in the letter that was previously sent then please close this Revdex.com complaint because we have made every effort to satisfy it. Thank you,Remodel USA Inc.
To whom it may concern:We are aware of this issue and have made many concessions to reach an amicable resolution with the customer to fix all the issues on their job. A copy of the letter detailing our offer is attached. Since this letter was written we also agreed to provide the labor...
to do the work in the bathroom, so long as the customer provided the materials. The customer has rejected our offer and is not willing to make a reasonable settlement with us.In light of this most recent Revdex.com complaint, we are now offering to replace our prior offer with one to give the customer $5,000.00 to hire anyone of their choice to do the work their job requires. This would be in lieu of providing the work detailed in the attached letter and paragraph above.We do wish to resolve this situation as amicably as possible.Sincerely,Remodel USA Inc.
Dear Ms. [redacted],First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to ensure you that your complaint will be resolved...
to your satisfaction as we have cancelled your contract as you requested and we will be mailing out your deposit refund, in the amount of $4,500.00, this week.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction. If you do not receive your refund check in the mail by Friday, September 4 (1 week after issuance), then please contact Steve P[redacted] at ###-###-####.Sincerely,Nicole M. O[redacted] CFO/COO
Dear **. and [redacted],We apologize for the lack of deposit refund, due to an internal communication error this refund request was never processed in our Accounting Office. We will issue a check this week for your refund, it will be mailed out of our Corporate Office in Capitol Heights, MD on...
Thursday, August 20. If you do not receive it by Friday, August 28 please call me, Nicole O[redacted], on my direct line at ###-###-####.Again, very sorry for any inconvenience this oversight has caused you.Thank you,Nicole O[redacted]Remodel USA Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I had to have tub serviced by a local repair institution who charged me $197.00 dollars to fix a warranty issue.Since the remodel USA is no longer affiliated with [redacted] I would assume my warrenty is nill and void. I would like to have my 197.00 refunded, if this is not possible then just drop it
Hello,Very sorry for the difficulty you have had obtaining your warranty. Your representative, Stephen F[redacted], has informed me that he has sent this to you via email. If you have not received it please email me at [redacted]@emodelusa.com so that I can ensure he sends it to you...
again. Thank you,Nicole [email protected]
First, allow me to apologize for the extremely late response to your complaint with the Revdex.com, unfortunately, due to a communication mishap, we did not receive your complaint until last week.Second, I would like to assure you that we are 100 percent to address any remaining service...
issues you may be having with your bathroom remodel. We have tried to contact you on several occasions regarding your service needs, unsuccessfully. Please contact our Production Coordinator, Jesse H[redacted], at ###-###-#### regarding any remaining service issues that you need to have addressed. We do realize that we have made a few staffing changes in the bathroom department recently and that you may be reaching out to an Installation manager who is no longer with us, if you have been making contact attempts such as this then we do sincerely apologize for our lack of response.Please do respond to this communication through the Revdex.com and let us know if there is anything further we need to do to resolve your complaint to your satisfaction. Thank you very much for your business!Sincerely,Nicole M. O[redacted]
We are very sorry for the unwanted communication you have received from us. We have marked your name as Do Not Call in our database.
Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern:While we recognize the fact that there are problems that need to be rectified on the job we do not feel that a settlement of the amount requested by the customer is reasonable. At the last meeting with the customer where their Independent Inspector, certified by Montgomery County, Maryland, had reviewed the job and provided feedback the list submitted with the prior response was negotiated with the customer. Since that time we have taken the initiative to order all materials possible to become prepared to do the additional work, obviously any materials not yet chosen by the customer could not be purchased yet. We are willing to stand by our offer and the verbal agreement that was made with the customer. We feel that we have made every concession and effort to resolve this, certainly to the customer's benefit. While we do not want to be involved with any litigation related to this matter, and that is why we have expressed our willingness to provide significant additional work to remedy the issues, however, we will defend ourselves if the matter cannot be resolved in reasonable way. In addition we did incur significant expense to send a moderator to the customer's home in an effort to reach a settlement, all to no avail.If the customer is unwilling to resolve this matter as agreed upon and expressed in the letter that was previously sent then please close this Revdex.com complaint because we have made every effort to satisfy it. Thank you,Remodel USA Inc.