Alloway Stamping & Machine Company

Complaint: [redacted] I am rejecting this response because: We were happy to hear from MrG [redacted] (Fairfax Transfer & Storage (FTS)) after contacting the Revdex.com However, his contact was too little-too late MrG [redacted] was contacted the day after [redacted] s move (June 2) and NO assistance was offered After two weeks living with a "mountain of boxes", other provisions were made Others were PAID to UNPACK (and breakdown boxes); a lost opportunity for all involved[redacted] is VERY clear about the verbal representation from FTS MrG [redacted] stated clearly that its services would include UNPACKING for every box that it PACKED This clear verbal representation separated FTS' services from the other companies under consideration [redacted] lives alone [redacted] was interested in PACKING & UNPACKING - her primary reason for choosing the company and estimate If she could PACK thirty (30) boxes herself, then a very clear case could be made that UNPACKING would not be necessary.However, in this case, either FTS imagined that [redacted] had the physical stamina to UNPACK thirty (30) boxes after moving (on her own) or she hired this company with the understanding that it would PACK and UNPACK Regards, [redacted]

Fairfax Transfer was contacted by *** *** in April in regard to her upcoming move in June*** *** asked for Chuck to come out in provide an estimate which he did on 4/27/and emailed the estimate for her review The estimate was for packing and moving which she accepted and
there was never any mention of an 'unpack'*** *** is a repeat customer and made it very clear the services she wantedAt no time during the estimate, follow-up, scheduling or email confirmation was unpacking ever mentionedFairfax Transfer strives for customer satisfaction so we ensure repeat customers like *** ***If unpacking had been mentioned it would have been included on the estimate which Fairfax Transfer actually came in underAt no time did Fairfax Transfer misrepresent the services they were contracted forAs far as *** *** been elderly she is a spry and sharp as anyone and is on top of her game

Complaint: [redacted]
I am rejecting this response because:
We were happy to hear from Mr. G[redacted] (Fairfax Transfer & Storage (FTS)) after contacting the Revdex.com.  However, his contact was too little-too late.  Mr. G[redacted] was contacted the day after [redacted]s move (June 2) and NO assistance was offered.  After two weeks living with a "mountain of boxes", other provisions were made.  Others were PAID to UNPACK (and breakdown boxes); a lost opportunity for all involved.[redacted] is VERY clear about the verbal representation from FTS.  Mr. G[redacted] stated clearly that its services would include UNPACKING for every box that it PACKED.  This clear verbal representation separated FTS' services from the other companies under consideration.  [redacted] lives alone.  [redacted] was interested in PACKING & UNPACKING - her primary reason for choosing the company and estimate.  If she could PACK thirty (30) boxes herself, then a very clear case could be made that UNPACKING would not be necessary.However, in this case, either FTS imagined that [redacted] had the physical stamina to UNPACK thirty (30) boxes after moving (on her own) or she hired this company with the understanding that it would PACK and UNPACK.
Regards,
[redacted]