STAAB & SONS, INC, Saw Mill Run Boulevard Pittsburgh, PA 1$(412) 881-Fax: (412) -Gas, Elec., Oil, Water & Steam Heating - Gas & Elec/Air Conditioning Humidifiers - Water Heaters - Electronic Air Cleaner ~ Plumbing-Electric website: www.staabheating.com entail: [email protected] PA HOME IMPROVEMENT CONTRACTOR #PA Family Owned and Operated Since Bryant Factory Authorized Dealer November 2, Dear Revdex.com, We have tried to contact the customer several times after reading this complaintHowever, we have not heard back from himWe are committed to making sure our customers are satisfied with the services we provide and appreciate their feedbackThis is the first we are hearing that the customer was unsatisfiedWe will continue to try and reach out to himSincerely, Matthew S*** Staab & Sons, Inc
On Sat, Dec 5, 2015 at 1:26 PM, [redacted]> wrote:Hello [redacted]Following your voicemail I tried Staab again and his staff was able to get ahold of him. We talked through the scenario and he apologized. He refunded the cost of the service and I have already received it. My requested resolution was met and I wanted to make sure it was documented. Regards,[redacted]
I have reviewed the response made by the business in reference to complaint ID 11973073, and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
Hello,Matt S[redacted] called me on Friday October 30th and left a message. I called Matt back on Monday November 2nd and left a thorough message with the answering service because my call was slightly after 5pm. I haven't received multiple calls, just the one. I am dedicated to resolving this issue and open to discussing with Matt. Please return my call at your earliest convenience ###-###-####.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
February 13, 2017 REF ID# [redacted]To Whom it may concern,We received your letter of complaint from Customer. The customer is correct that, we should not have charged a diagnostic fee or truck charge for the second visit. Our service technician was trained to charge customer a diagnostic and truck...
charge every time. But in some cases like this, he obviously should not The customer never contacted us but instead just filed a complaint If she would have reached out to u$, we would have caught the error and made it right Regardless, I left message on customer’s voicemail that we will send check in mail today for $ 97.00, check # [redacted] for the refund. The technician was made aware of his mistake and retrained appropriately.Regards,Kellie W[redacted] Secretary/Treasurer Staab & Sons, Inc.
STAAB & SONS, INC, Saw Mill Run Boulevard Pittsburgh, PA 1$(412) 881-Fax: (412) -Gas, Elec., Oil, Water & Steam Heating - Gas & Elec/Air Conditioning Humidifiers - Water Heaters - Electronic Air Cleaner ~ Plumbing-Electric website: www.staabheating.com entail:
[email protected] PA HOME IMPROVEMENT CONTRACTOR #PA Family Owned and Operated Since Bryant Factory Authorized Dealer November 2, Dear Revdex.com, We have tried to contact the customer several times after reading this complaintHowever, we have not heard back from himWe are committed to making sure our customers are satisfied with the services we provide and appreciate their feedbackThis is the first we are hearing that the customer was unsatisfiedWe will continue to try and reach out to himSincerely, Matthew S*** Staab & Sons, Inc
On Sat, Dec 5, 2015 at 1:26 PM, [redacted]> wrote:Hello [redacted]Following your voicemail I tried Staab again and his staff was able to get ahold of him. We talked through the scenario and he apologized. He refunded the cost of the service and I have already received it. My requested resolution was met and I wanted to make sure it was documented. Regards,[redacted]
I have reviewed the response made by the business in reference to complaint ID 11973073, and find that this resolution is satisfactory to me.
Regards, [redacted]
Revdex.com:
Hello,Matt S[redacted] called me on Friday October 30th and left a message. I called Matt back on Monday November 2nd and left a thorough message with the answering service because my call was slightly after 5pm. I haven't received multiple calls, just the one. I am dedicated to resolving this issue and open to discussing with Matt. Please return my call at your earliest convenience ###-###-####.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
February 13, 2017 REF ID# [redacted]To Whom it may concern,We received your letter of complaint from Customer. The customer is correct that, we should not have charged a diagnostic fee or truck charge for the second visit. Our service technician was trained to charge customer a diagnostic and truck...
charge every time. But in some cases like this, he obviously should not The customer never contacted us but instead just filed a complaint If she would have reached out to u$, we would have caught the error and made it right Regardless, I left message on customer’s voicemail that we will send check in mail today for $ 97.00, check # [redacted] for the refund. The technician was made aware of his mistake and retrained appropriately.Regards,Kellie W[redacted] Secretary/Treasurer Staab & Sons, Inc.