Allpoint Network

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:My bank sent a REg E form on 3/to *** who then turned around and sent it to cardtronics
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My bank sent a REg E form on 3/to *** who then turned around and sent it to cardtronics
Regards,
*** ***

The only tranaction on
07/11/for $is below. ***' records indicate a balance inquiry and a withdrawal were conducted
with this card
The ATM only charged a
one time $surcharge fee for the actual withdrawal. Any other fees the cardholder incurred were likely assessed by his/her bank/card issuer for using a terminal that is not in their financial network
Date-time
Message Type
Transaction Type
Account Type
Trace Audit #
Response code
Requested
Approved
Surcharge
Pan
*xxxx
Network
Transaction #
7/11/10:44:AM
Txn Req
Balance Inquiry
Checking
***
***
HONR
***
7/11/10:44:AM
Txn Req
Withdrawal
Checking
***
***
HONR
***

Cardtronics is investigating this claim. Cardtronics contacted the processor and, as of today 5/11/15, no Reg E claim has been received for this transaction
"Arial","sans-serif"">This response will be supplemented as the Reg E claim is received and our investigation is completed
DG***
Cardtronics

The only tranaction on
07/11/15 for $80 is below. [redacted]' records indicate a balance inquiry and a withdrawal were conducted with this card.
The ATM only charged a
one time $3.00 surcharge fee for the actual withdrawal.  Any other fees the cardholder...

incurred were likely assessed by his/her bank/card issuer for using a terminal that is not in their financial network.


Date-time


Message Type


Transaction Type


Account Type


Trace Audit #


Response code


Requested


Approved


Surcharge


Pan
*xxxx


Network


Transaction #






 


 


 


 





 



















7/11/2015 10:44:17 AM


Txn Req


Balance Inquiry


Checking


[redacted]


00


0.00


0


0.00


[redacted]


HONR


[redacted]




7/11/2015 10:44:54 AM


Txn Req


Withdrawal


Checking


[redacted]


00


80.00


80


3.00


[redacted]


HONR


[redacted]

Thank you for your inquiry. Please provide the address of the [redacted], the first 6 & last 4 digits of the card & approx. time of the 8/28/16 transaction. You may also attach a copy of the receipt.If you have not already done so, contact your card issuer to dispute the transaction, known as...

a "Regulation E" dispute. Regulation E is not a [redacted]-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must by in order to dispute a transaction.D. G[redacted]

The claim has been received and investigated. The processor has been instructed to send credit to the cardholder's financial institution. Cardtronics' representative has spoken to the Cardholder, [redacted], and advised him to be on the lookout for the credit to his account within the next week.For further assistance, the Cardholder may contact Charlotte J[redacted] at ###-###-####, ext. [redacted].

Cardtronics is investigating this claim.  Cardtronics contacted the processor and, as of today 5/11/15, no Reg E claim has been received for this transaction.
This response will be supplemented as the Reg E claim is received and our investigation is completed. D....

G[redacted]Cardtronics