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Allpoint Properties Reviews (7)

I am rejecting this response because: The policy states if client has an issue with how info is being held to write in I've done that. Policy also states info of tenants needs to be retained non tenant info is not included in that statement. This business making copies of my info after an in person request asking that they not isn't policy.

Ms [redacted] is a tenant under a written lease agreement. No tenant at this Duplex may erect a Basketball Hoop device ever.The duplex has very little yard space.  Although spacious interior, very little rear yard space (concrete patio) and small front yard.Additionally, Ms. [redacted] shares a...

driveway with an adjacent tenant. The adjacent tenant is concerned for her vehicle safety.No effect on Ms. [redacted]'s part was undertaken to "ask permission" prior to purchasing this device (Hoop); Additionally, the landlord'sopinion on this matter is that any type of basketball hoop would be dangerous to existing tenants and to neighbors.The Greenhaven area has many mini parks and it is quite easy to take your child and enjoy a game without having to endanger neighbors and personal property and also create an unpleasant noise factor.Unfortunately Ms. [redacted] does not understand that she must abide by rules in a multi family dwelling.  There are no biases in this matter.No vergal exchanges were made.  Most of the discussion was by text messaging.

This individual threatened my employee and asked my employee to "step outside" and settle the matter.  Although I did not overhear that part of the conversation I did walk into the office at the point where the applicant was asked to leave since he was very angry. There was a witness to this...

incident, another employee was sitting at her desk and saw heard all of Mr. [redacted]'s speech and actions; Mr. [redacted] was given his originals documents and his original application back. We retain applications when any incident occurs as this one did where a person complains or threatens an employee or myself. We do have a policy statement on our web site. Since a complaint was filed with your organization I must retain the application for legal reasons.

My client the property owner has consulted his attorney at [redacted], Mr. [redacted].  I stand by what the attorney has told me.Further action will take place if the tenant continues to cause distruption and endangerment to surrounding and property of the landlord andadjacent tenant.I consider this matter moot. I am the legal agent of the landlord. I am not the agent for Ms. [redacted].

Leaking roof!. Mold problems! Promises to repair the home went on for well over a year. Roof was finally replaced but inside panels were not. Meanwhile, my requests for help went unanswered. Several pieces of furniture ruined. Three slip and falls in the home. Car damaged from outside panels falling on the vehicle. For three weeks, while the roof was being repaired, several particles and molded wood feel into the home, landing on the our toothbrushes, beds and everything else in the home. The worst rental experience ever! A soon as the roof was replaced my rent was increased.

Review: Less than 48hrs after applying to rent a home our application was denied based on home being rented to another applicant. I returned to the management office to retrieve my credit report social security number and check stubs. The employee I encountered when I made my request initially refused to return my documents based on policy issues. When I asked to see the policy in writing he refused and went to the back office to photocopy the documents before returning originals. When I asked why my check stubs and social security number needed to be copied if we were not renting from their company I was told they'd call police to say I was trespassing. I still have not seen the policy saying why they needed our personal info on file if we're not renters or received explanation of why copies were made when I requested that they not be.Desired Settlement: I would like to see the policy stating why an applicants info can't be returned if requested. If policy doesn't exist for all copies of personal info to be returned immediately.

Business

Response:

This individual threatened my employee and asked my employee to "step outside" and settle the matter. Although I did not overhear that part of the conversation I did walk into the office at the point where the applicant was asked to leave since he was very angry. There was a witness to this incident, another employee was sitting at her desk and saw heard all of Mr. [redacted]'s speech and actions; Mr. [redacted] was given his originals documents and his original application back. We retain applications when any incident occurs as this one did where a person complains or threatens an employee or myself. We do have a policy statement on our web site. Since a complaint was filed with your organization I must retain the application for legal reasons.

Consumer

Response:

I am rejecting this response because:The policy that explains why they hold my documents hasn't been provided and is not on the website. The statements given as to why my documents weren't returned is also false. No employees were threatened I left on my own will. I was asked by the employee who I requested documents from to wait for the owner. When the owner arrived she was dismissive and belligerent. I am not confident in the professionalism of this company or its motives for holding files on non renters. The only response that will be adequate is them removing my file and shredding documents or sending me the actual policy that states why they're retaining them.

Business

Response:

The policy is at the bottom of the front page of the website [redacted] I recently has shredding done; around 110 lbs of documents. We hire [redacted] to come by every 3 months.

Review: My family and I moved into a duplex managed by AllPointe properties in 01/2015. Since moving into the duplex I have had several unprofessional conversations with Allpointe properties employee [redacted] in which I have defended not only my character but my age as well. Most recently on 09-05-2015 I received a text message from [redacted] which stated that I should not plan to have a basketball hoop in front of my property. I was taken aback by her text as no basketball hoop had even been assembled. The box was simply sitting on the side of my garage. I asked [redacted] where in my lease does it state that the basketball hoop could not be assembled in the front or back yard. [redacted] was extremely unprofessional in her responses, during our conversation she called me ridiculous, bum, and stated that we were causing trouble in the neighborhood. Although our neighbors son entered into our backyard and was caught peeking in our bathroom window (which we reported to [redacted]) and in March 2015, we came home to police in our driveway because the neighbors son threatened to kill himself (we were later informed by [redacted] of that the neighbors son was bi-polar and did not take his medication) another example of being very unprofessional. The following week on 09-11-2015 [redacted] entered our backyard without notice of any kind and was yelling "hello, this is [redacted] from the property management" until my fiance opened the screen door, yet another example of being unprofessional. I was not only offended by our exchange, but feel like my residency was being threatened by [redacted], when she stated she would send a written notice in the mail on Tuesday 9-8-15, or that she has pictures (which again nothing was assembled so pictures of what), it's an intimidation factor and we have not done anything in violation of our Lease (and I have 2 children) so the thought of being evicted from our home, when you have paid rent on time every month, and adhere to the terms of your lease is not only frustrating but scary. I do intend to consult an attorney for discrimination, as [redacted] as mentioned the age of both myself and my fiance (35 & 30) vs. the age of our neighbor (40's; however her son is in his 20's) on numerous occasions and acts as if this justifies the false claims of our neighbor. My children are now confined to the home, because as [redacted] told me, the neighbor is worried about her car. This is unfair treatment and I expect reasonable and ethical accommodations to be made not for just 1 tenant but for both.Desired Settlement: I would like to speak with the owner of AllPointe properties. I no longer wish to have communication with [redacted]

Business

Response:

Ms [redacted] is a tenant under a written lease agreement. No tenant at this Duplex may erect a Basketball Hoop device ever.The duplex has very little yard space. Although spacious interior, very little rear yard space (concrete patio) and small front yard.Additionally, Ms. [redacted] shares a driveway with an adjacent tenant. The adjacent tenant is concerned for her vehicle safety.No effect on Ms. [redacted]'s part was undertaken to "ask permission" prior to purchasing this device (Hoop); Additionally, the landlord'sopinion on this matter is that any type of basketball hoop would be dangerous to existing tenants and to neighbors.The Greenhaven area has many mini parks and it is quite easy to take your child and enjoy a game without having to endanger neighbors and personal property and also create an unpleasant noise factor.Unfortunately Ms. [redacted] does not understand that she must abide by rules in a multi family dwelling. There are no biases in this matter.No vergal exchanges were made. Most of the discussion was by text messaging.

Consumer

Response:

I am rejecting this response because: No where in my lease or tenant Handbook does it specifically state that a basketball court can not be assembled. I have asked the Property Management team a number of times to please direct me to such information, and was instructed to review the "Noise section" of both my lease and Tenant Handbook, both, which state that it is considered a "noise issue" IF there is loud noise before 6:00 am or after 9:00 pm. I am aware of the space I share with my neighbor, which again is quit concerning for my family's safety, again with the police being called due to a Threat by the youngest child in the home to take their own life, causing a number of police officers to enter into our driveway and cause fear for our children. Again, my concern is that nothing has taken place, no court had even been assembled before a complaint was made, and the very unprofessional interaction with [redacted] from All Pointe Properties occurred. As a mother, I am able to handle the safety of my child, without the approval of All Pointe properties, and at no time, would I allow the children to practice shooting, while my neighbors car is in the driveway. I should not have to take my children to a park where they would have to share a basketball court, when I can simply assemble one in front or back of my home, as this, to date has not been sufficiently pointed out as a violation of my lease. In addition, we have obtained legal assistance in regards to this matter, and have confirmed that no where in the lease does it specify that assembling a basketball court is a violation of our Lease or Tenant Handbook. Again, we feel we are being targeted, specifically by [redacted], as a result of age discrimination and would like appropriate and fair accommodations during the remaining term of our lease, as well as no further direct contact with [redacted].

Business

Response:

My client the property owner has consulted his attorney at [redacted], Mr. [redacted]. I stand by what the attorney has told me.Further action will take place if the tenant continues to cause distruption and endangerment to surrounding and property of the landlord andadjacent tenant.I consider this matter moot. I am the legal agent of the landlord. I am not the agent for Ms. [redacted].

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Description: Property Management

Address: 2315 C St, Sacramento, California, United States, 95816

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