Mechanical brothers official response to complaint number *** in regards to *** *** We here at mechanical brothers would like to deeply apologize to *** for the inconvenience that she is had to obtain her information for her new system We have gladly submitted all forms
requested by ***Furthermore we checked the product for registration, noticed that the product had already been registeredOur copy proving that product was already registered is in our response fileDue to the fact that we complied in a timely matter with ***'s request upon this complaint that she needed the information to register her unit, when in fact it had been registeredWe asked that this complaint be closed with satisfactory Thank you
My complaint against Mechanical Brothers was in large part to their neglect in not providing me with a receipt for the initial payment I made on June 2nd, for the amount of $ I have made this request at least four times and have yet to receive it They did provide me with their address so that I could register my product but this was not what the main part of my complaint is about and they well know it Please refer to my complaint filed with Revdex.com I still need a receipt which is clear that Mechanical Brothers does not want to provide it
On July 14th 2017 at 7:03 AM we received a complaint from [redacted] from the Revdex.com - which was taken in a serious matter and responded within a timely matter. All documents were sent to [redacted]'s email address at [redacted] on July 14, 20107 4:26pm pertaining the information that she requested on a company letterhead showing she paid the amount of $3324 - reassuring this matter we also sent a merchant account receipt to her email as well. We now have submitted a screen shot copy to the Revdex.com of the first email that was sent to her on July 14, 2017 and again today July 20,2017 all efforts have been made from Mechanical Brothers to resolve this matter with her. As all options of resolving this matter with [redacted] have been taken. Emails have been sent to [redacted] with the correct information requested even 2 temps in calling with left voicemails made to [redacted] informing her that her request has been made and all documents were submitted to her in her email - my calls were unanswered and not returned. We kindly ask her to view the information that has been to her email, so that this matter can be closed promptly. Thank you ! Regards, Clayda [redacted]Office ManagerMechanical Brothers Heating & Cooling LLC[redacted]Phoenix, Arizona 85053Phone: ###-###-####Email: [redacted]
Mechanical brothers official response to complaint number *** in regards to *** *** We here at mechanical brothers would like to deeply apologize to *** for the inconvenience that she is had to obtain her information for her new system We have gladly submitted all forms
requested by ***Furthermore we checked the product for registration, noticed that the product had already been registeredOur copy proving that product was already registered is in our response fileDue to the fact that we complied in a timely matter with ***'s request upon this complaint that she needed the information to register her unit, when in fact it had been registeredWe asked that this complaint be closed with satisfactory Thank you
My complaint against Mechanical Brothers was in large part to their neglect in not providing me with a receipt for the initial payment I made on June 2nd, for the amount of $ I have made this request at least four times and have yet to receive it They did provide me with their address so that I could register my product but this was not what the main part of my complaint is about and they well know it Please refer to my complaint filed with Revdex.com I still need a receipt which is clear that Mechanical Brothers does not want to provide it
Customer was taken care of and she promised she will remove this review
On July 14th 2017 at 7:03 AM we received a complaint from [redacted] from the Revdex.com - which was taken in a serious matter and responded within a timely matter. All documents were sent to [redacted]'s email address at [redacted] on July 14, 20107 4:26pm pertaining the information that she requested on a company letterhead showing she paid the amount of $3324 - reassuring this matter we also sent a merchant account receipt to her email as well. We now have submitted a screen shot copy to the Revdex.com of the first email that was sent to her on July 14, 2017 and again today July 20,2017 all efforts have been made from Mechanical Brothers to resolve this matter with her. As all options of resolving this matter with [redacted] have been taken. Emails have been sent to [redacted] with the correct information requested even 2 temps in calling with left voicemails made to [redacted] informing her that her request has been made and all documents were submitted to her in her email - my calls were unanswered and not returned. We kindly ask her to view the information that has been to her email, so that this matter can be closed promptly. Thank you ! Regards, Clayda [redacted]Office ManagerMechanical Brothers Heating & Cooling LLC[redacted]Phoenix, Arizona 85053Phone: ###-###-####Email: [redacted]