On July 14th at 7:AM we received a complaint from [redacted] from the Revdex.com - which was taken in a serious matter and responded within a timely matterAll documents were sent to [redacted] 's email address at [redacted] on July 14, 4:26pm pertaining the information that she requested on a company letterhead showing she paid the amount of $- reassuring this matter we also sent a merchant account receipt to her email as wellWe now have submitted a screen shot copy to the Revdex.com of the first email that was sent to her on July 14, and again today July 20, all efforts have been made from Mechanical Brothers to resolve this matter with herAs all options of resolving this matter with [redacted] have been takenEmails have been sent to [redacted] with the correct information requested even temps in calling with left voicemails made to [redacted] informing her that her request has been made and all documents were submitted to her in her email - my calls were unanswered and not returnedWe kindly ask her to view the information that has been to her email, so that this matter can be closed promptly Thank you ! Regards, Clayda [redacted] Office ManagerMechanical Brothers Heating & Cooling LLC [redacted] ***Phoenix, Arizona 85053Phone: ###-###-####Email: [redacted]
On July 14th at 7:AM we received a complaint from [redacted] from the Revdex.com - which was taken in a serious matter and responded within a timely matterAll documents were sent to [redacted] 's email address at [redacted] on July 14, 4:26pm pertaining the information that she requested on a company letterhead showing she paid the amount of $- reassuring this matter we also sent a merchant account receipt to her email as wellWe now have submitted a screen shot copy to the Revdex.com of the first email that was sent to her on July 14, and again today July 20, all efforts have been made from Mechanical Brothers to resolve this matter with herAs all options of resolving this matter with [redacted] have been takenEmails have been sent to [redacted] with the correct information requested even temps in calling with left voicemails made to [redacted] informing her that her request has been made and all documents were submitted to her in her email - my calls were unanswered and not returnedWe kindly ask her to view the information that has been to her email, so that this matter can be closed promptly Thank you ! Regards, Clayda [redacted] Office ManagerMechanical Brothers Heating & Cooling LLC [redacted] ***Phoenix, Arizona 85053Phone: ###-###-####Email: [redacted]
Customer was taken care of and she promised she will remove this review