Allright Construction

Complaint: [redacted] I am rejecting this response because: Because of the length of the business' response and the fact that this was sent to us during the extend [redacted] Christmas holidays, we will provide our full response in the next few days Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me thank you for taking my call the other day and following up so quickly I read the business' reply of Jan 4th and I don't see anything significantly different than what is found in his first response Our reply of Jan 3rd already addresses the issue of the shower door adequately We met with the contractor this past Saturday, Jan 17th, and demonstrated that the shower drain is not properly centered and that the water does not drain properly He believes it would take a major project to relocate the drain and that re-tiling would also be difficult He assures us that a well-placed shower door and lower rail will solve the problem or that he will correct the problem further We have reluctantly agreed to let him try his solution We have updated our response of January 3rd (see attached) and would like to keep this complaint open until the job is completed You may forward a copy of our two responses to the business if that is appropriate Let us know if you think we should be doing otherwise We are new at this Once again thanks for your help bpw Regards, [redacted] ***

Dear *** and *** ***; The third time a wet floor was discover** in your home was in the kitchen and the reason rain water came in was because the original plan show** a wall, later on you ask** me to find out from *** what she really want** for your anniversary, she said a solarium door, you
authoriz** the door but no mention as to the exact location on that wallThe framer built the wall per code with a x pressure treat** sole plate and that is what retain** the water which found its way into your home through your rott** sole plateI show** you and explain** to you this when I show** up at am after receiving an emergency call from you that morningThe fourth time I receiv** a complaint regarding water was when water came in from behind your exterior rear door top casing was separat** from the siding wall with no caulking, I took pictures show** them to ***This is a preexisting leak, the rott** wood can confirm that, the reason it was notic** was due to the heavy rains and the fact that the new kitchen roof slopes in the direction of this separat** door casing causing a larger flow of water to reach this openingI re-nail** the casing, caulk** and paint** the door casing all around, I show** the photos to *** and was present when she explain** it to youI don't understand why you are blaming me for thisI also cannot believe that you are accusing me of bullying your wife, this is untrue, your wife and I have had many a cup of coffee, she has been most kind in providing my men and I with oranges, water and on occasion lunchWe have always spoke to one another with kind words, this includes our employeesThe only time one of us was rude to the other was the morning we agre** via telephone that we were going to meet, go into the internet and jointly look for a shower door you would likeUpon arrival I walk** into your home with laptop computer in hand and said to *** I am here and ready to start looking for a shower door that *** would approveThat is when she said to me quote I don't have the time and it is not my job unquote, and I said I spent three hours on the internet looking at shower doors and have several I want** to show you for your approval, she said to get with youI built a 5' shower that of which you said you want** a bench and grab bars on three sides, I fram** a 24" wall with an 18" grab bar and a 36" opening that after the hardie backer, thin set and tile the opening is 33" wideI quot** you an average pric** shower door, I went to Home Depot, Lowes, McCoys, M G building materials and Guadalupe lumber, look** at their doors, pick** out, purchas** and start** installing when stopp** by You and ***You said you did not like it because it was a 3/4" to 36" adjustable shower door with a side lite that would decrease the final opening too much to your likingI agre** that if you didn't like it to please pick one that you did like and I would install itI plac** the shower door back in its box and left it there in case you were not able to find one you lik** betterAt a later date and time *** told me you had gone on the internet and found some at Ferguson Plumbing in *** *** and that they had some in stockI contact** Ferguson and they said no none kept in stock had to special orderI relay** that info back to ***, she ask** me to check with My plumber Ed, I did, he recommend** someone, I contact** them gather** the info look** at many shower doors spent hours, pick** the one I felt you would like the bestI print** a picture of it and got as much info on it as I could, I shar** that info with ***, she inform** you, you and I spoke, I gave you the measurements, price and after installation final opening sizeWe met in person I inform** you that it would be a special order requiring to be prepaid without the ability to a refundI inform** you that I did not wish to make that decision and would like for you to decideYou and I measur** your moms walker and wheelchair and they will fit just fine through the final openingYou ask** me to check with the supplier and make sure, I have contact** them again and they said same as previously stat** to you the final opening is 29" wideThis is the fourth time I am stating samePlease make up your mind and lets get it ordered, The picture of the shower door mentioned, I download** and print** it on 11-12-14, I gave *** and you a copy of, so stop blaming me for this delayI purchas** the first shower door a long time ago, left it in your home in case, some one clean** out the room, put it outside, the box got wet and now cannot return it for refundNext Your wife call** me and said that our employee fail** to install a wax bowl ring under the toilet and it leak** water on the floor and want** me to install a wax bowl ring on it ASAPI went, remov** the toilet and found a new wax bowl ring under itI took pictures of it, I show** it to ***I look** at the water supply line and it had a crack in it, I show** it to ***, took pictures of it and have it for your viewingHow easy it is for you to blame me for everything that goes wrong in your homeAre you attempting to find me at fault so as to have an excuse for not paying for part or all of the repairs/work? This is a continuation of our first response to the first letter of complaintDue to the fact that it is 2;in the morning I will have to continue or first response later. Dear *** and *** ***; Original estimate was creat** on 4-20-14, revis** 4-23-14, 5-1-14, 5-2-14, 5-3-14, each having changes made at your requestPer my appointment book we met on 4-23-14, 4-28-14, and 5-5-@ am with *** in person and you via phoneI went over the estimate, work to be perform** and priceYou, *** gave *** and I instructions to do what was need** to reduce the price from $54,to no more than $50,We spent over hours going over line items and got it down to $51,taxes includedWe call** you back and you approv** it, *** and I contract** and a copy was sent to you for your signatureMore changes were requested, new revis** estimates showing changes were print** on 6-12-14, 6-16-14, 7-5-14, each bearing your signature and taking the new contract price to $60,on 7-7-On 8-15-revis** estimate showing new approv** changes, on 8-30-I met with *** at his home went over revis** estimate dat** 8-28-with new price of $66,*** said he need** more time to review additional work and cost before signing, I gave him a copy as alwaysI went on two weeks vacationOn 11-1-another revis** estimate totaling $68571.48, each estimate in capitaliz** letters shows the changes and who authoriz** themWe have met and talk** over the phone on so many occasions, the amount of time devot** to this project has been enormousWe start** this job on Fri5-16-we start** dig and hit very large rocks explain** to ***s and rec authorization for additional work and expenseOn 5-22-dug out sewer and discover** that builders plumber plac** sewer drain in cement beamI notifi** ***s, contact** our Engineer and City Inspectors all of which said do not touch load bearing cement beamI contact** Plumbers whom of them came out and gave professional opinion on how to proce** and additional costI explain** unforseen hidden problem to ***s and they approv** additional expense and unknown additional time lineDue to all of the work, plumbers availability, city inspectors schedule, rain and *** requesting the kitchen cement slab size be increased, which caus** us to remove and reset forms, cover up trenches, dig new perimeter trenches, bring in additional base and tie more rebar, this undertaking delay** our job from 5-19-14-to 6-29-We pour** the two slabs on 6-30-14, I gave *** a line itemiz** day by day progress report describing what took place each of these days and to this day he still blames me for this delay as incorrectly describ** in his complaint letter*** told me that they along with the rest of the neighborhood has had plumbing problems all along, this was also told me by other neighborsAfter the cement was pour** we began framing, our framer was going through family issues and was showing up late for work, *** complain** to me I spoke with him on several occasion, with little improvement from him I was forc** to let him go upon he completing the framingIt was suppos** to take two weeks and it took two weeks two daysThe framer remov** the siding from the walls where he ti** into the home with the addition, he left the moisture barrier ( #felt) and wall insulationOne day it rain** the roof was install** and dri** in, the new walls were studd** only and wind driven rain came into the addition, Due to the fact that the existing bathroom is 3" lower than the rest of the slab and the ***s did not want a step I design** a handicap ramp rampping down to the low level bathroom this is why and where the rain went into the existing bathroom it seep** in under the base plate 2xaccount it was rotted, and not through the walls as stat** by *** mention** that the washroom floor also got wet, this is true acctthe plumbing cothat install** his water softener forc** the drain hose into the washing machine drain two drain hoses into one drain pipeWhen our employees mov** the washer and dryer they did not force the two hoses into the one drain with sufficient force so as to not allow the water softener hose to be expell** and whereby draining onto the laundry room floor, I was call** out to do the trouble shooting and I show** the ***s how and why this happened

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 thank you for taking my call the other day and following up so quickly.  I read the business' reply of Jan 4th and I don't see anything significantly different than what is found in his first response.  Our reply  of Jan 3rd already addresses the issue of the shower door adequately.      We met with the contractor this past Saturday, Jan 17th, and demonstrated that the shower drain is not properly centered and that the water does not drain properly.  He believes it would take a major project to relocate the drain and that re-tiling would also be difficult.  He assures us that a well-placed shower door and lower rail will solve the problem or that he will correct the problem further.  We have reluctantly agreed to let him try his solution.        We have updated our response of January 3rd (see attached) and would like to keep this complaint open until the job is completed.  You may forward a copy of our two responses to the business if that is appropriate.  Let us know if you think we should be doing otherwise.  We are new at this.  Once again thanks for your help.  bpw
Regards, [redacted]

From: Allright Construction  Sent: Sunday, January 04, 2015 8:49 PM Subject:  Complaint #[redacted]   All work has been complet** to cus[redacted]ers satisfaction, except for the shower drain and shower door. Is that correct? Regarding the shower door I open** your file and look** at the original plans. They are scal** to Engineer scale #40, it shows the shower to be built 5' x 42" with a 30" opening. The plans were review** and approv** by you and [redacted] back in May 2014. We pour** the slab on June 30 2014, fram** it in July, til** the shower in August. I drove to Lowes, Home Depot, MG Building Materials, McCoys and Guadalupe Lumber, look** at their shower doors, purchas** the one I thought would best serve your needs. I was installing it, when you said you did not like the side lite, I agre** that if you did not like it that I would not install it. You said you would go on the internet and find one that would better suit your needs. You left for [redacted], later on [redacted] told me that you went on the internet and found some at Ferguson Plumbing, I call** Ferguson and they said they don't keep shower doors in stock, that we would have to special order and that requir** paying, prior to placing order and it would not be refundable. I report** that info back to [redacted]. I went on the internet and spent three hours looking at shower doors, found some that I thought you would like. I contact[redacted], made an appointment with her to go on the internet and look at the shower doors. Upon my arrival with laptop computer in hand she said quote I don't have the time and it's not my job, you ne** to get with [redacted] unquote. In a conversation with [redacted] regarding the ordering of a shower door [redacted] ask** me to contact ** the plumber, I did and he recommend** someone. I contact** that company and they recommend** a shower door that they had order** for several of their cus[redacted]ers and sent me the info. I went online, download** a photo of it PHOTO DATE STAMP** 11`/12/14 show** the photo to [redacted]. She said talk to [redacted], I gave you the info on it. When you return** to [redacted] you and I met, I show** you the photo and gave you the measurements. You ask** me to confirm the measurements. I contact** the vendor once more, they contact** the manufacturer and reconfirm** the measurements. I contact** you once again with that info. I repeat the SITE PLAN SHOWS 30" OPENING, WE BUILT A 33" OPENING and the shower door is a 32" to 34" adjustable with an install** metal jamb to door hinge jamb of 29.1/2" OPENING. You and I in December measur** your mothers walker and wheelchair and both fit fine through the opening in question. Here we are still waiting for your decision [redacted]. LETS ORDER THE SHOWER DOOR, INSTALL IT AND BRING CLOSURE TO THIS JOB.

Complaint: [redacted]
I am rejecting this response because: Because of the length of the business' response and the fact that this was sent to us during the extend** Christmas holidays, we will provide our full response in the next few days. 
Regards,
[redacted]